Inter-Tel Imx/Gmx 416/832 Installation Manual

							rNTER-TELPRACrIcE!3 
IMX/GMX 416/832 INS’IALLATION & -ANCE PROGRAMMING 
Issue 1, November 1994 
Actions setup Exit 
Error Output Port 
r0 1 w 
Error Message Output Active 
l Serial 1. 
loSerial;Z 
1 w Report All &mm [+++I 
w Report All Field Service Diagnostics [***I 
q Report All Engineering Diagnostics [---I 
I kg All SEND Messages to History Queue 
Exit 
0 
A. ERROR MESSAGE PROGRAM (ERR) 
16.5 Error 
messages are printed to give service per- 
sonnel and engineers information about system status. 
(Refer to FEAWRES, 
page 4-125, and 
TROUBLESHOOTING, page 6-7, for more informa- 
tion about system alarm reporting.) The following types 
of error messages can be enabled. A program planning 
sheet is in Figure 5-32 on page 5-245. 
Report All Alarms [+++I: An error message is 
recorded for all minor and major system alarms. 
This option does not include the field service or en- 
gineering diagnostics messages. 
Report All Field Service Diagnostics [***I: An 
error message is recorded for all field service diag- 
nostics. Refer to TROUBLESHOOTING, page 6-9, 
for a listing of field service diagnostics. 
Report All Engineering Diagnostics [- - -1: An 
error message is recorded when the software detects 
an inconsistent or illogical condition in the dynamic 
database, when the operating system detects an error 
in the non-operating system software on the same 
circuit card, and if the operating system detects an 
inconsistency or error condition in its own data 
structures. These error messages are for engineering 
use only. 
Log All SEND 
Messages to History Queue: These 
messages provide additional troubleshooting infor- mation (cphistbin files) that can be used by engi- 
neering personnel. 
16.6 To reach the window shown above, select Error 
Message Programming from the Service menu or enter 
the ERR command. 
16.7 
ERROR OUTPUT PORT: Select the desired 
output port for the error reports by selecting the appro- 
priate option button (Serial 1 or Serial 2). 
16.8 
ERROR OUTPUT ACTIVEz To activate the 
error reporting feature, place an X in the Error Message 
Output Active check box by selecting it (by pressing the 
SPACE BAR). To disable the reports, remove the X by 
selecting the box again. 
If SMDR is active when activat- 
ing error message output error messages appear within 
the SMDR report and call information is buffered while 
the message prints. 
16.9 REPORT/LOG ALLz The remaining check 
boxes determine the types of error messages to be in- 
cluded in the error report. 
NOTE: Do not enable error reports for engineering di- 
agnostics or log SEND messages unless requested to do 
so by authorized service personnel. 
16.10 EXIT: When error message programming is 
finished, select the Exit command button. Awindow ap 
pears that asks “Perform Update to Database?” To up 
date the database and exit to the Applications Menu, se- 
lect Yes. Or, select No to exit without saving any 
changes. Select Cancel to return to the Error Message 
Programming window without updating the database. 
Page 5-147  
						

							PROGRAMMING INTER-TELPRACTIcES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Actions &tup Exit 
circuits 
20.04 G/L 
20.05 G/L 
20.06 G/L 
21.01 G/L 
21.02 G/L 
21.03 G/L 
21.04 G/L 
21.05 G/L - &brid Balance 
0 Ideal 
0 l unloaded 
0 Loaded 
f Test Line 
I Break Dial-Tone Digit: 
The break dial-tone 
digit is dialed out the 
seized trunk to break 
dial-tone and silence the 
trunk. It is only used for 
G/L trunks. 
B. HYBRID BALANCE (HYBR) 
16.11 The 416f832 
System allows the installer to 
match the impedance of the trunks installed in the sys- 
tem to the system hardware using one of three options: 
unloaded, loaded, or ideal. Hybrid balance can be set on 
a trunk-by-trunk basis. (Tl circuits and 4-wire E&M cir- 
cuits camtot be hybrid balanced.) To access this pro- 
gram, select Hybrid Balance from the Service menu or 
enter the HYBR command. 
16.12 CIRCUITS: To begin programming the hybrid 
balance for a specific trunk, scroll through the Trunks 
list box until the desired trunk is highlighted. All other 
activity will apply to that trunk. 
16.13 HYBRID 
BALANCE: To set the hybrid 
balance at the desired level, select the appropriate op 
tion button. 
IDEAL: The ideal balance network simulates a 
6OO-ohm transmission line to match trunks that are 
supplied by other equipment that is located within 
the same building using private, copper wire termi- 
nation. For example, an OPX supplied by another 
PBX that does not use the public network or a Tl 
channel bank interface. 
UNLOADED: The unloaded balance network 
simulates an 800&m transmission line which 
matches most CO trunks. NOTE: The present stan- 
dard for trunks from the central office is 900 ohms. 
However, AT&T studies indicate that an even better 
match can be obtained with 800 ohms for unloaded 
trunks and 1650 ohms for loaded trunks. 
l LOADED: The loaded balance network simulates a 
1650&m transmission line which more closely 
matches the qualities of a CO trunk that has a loading 
coil included in its circuitry because the central of- 
fice is very far from the installation. 
16.14 
TEST LINE: To have internal diagnostics test 
the selected trunk, select the Test Line command button. 
The system will automatically set the hybrid balance 
based on the test results. 
To ensum consistent xsults, 
this test should be run at least three times on each murk. 
NOTE If you 
attempt to test an incoming-only trunk, 
you will see a warning that states, 7ltis circuit is incom- 
ing only, so the system cannot automatically place a 
call. Make sure circuit XXXX is on an active call before 
proceeding.” This is because ground signal is not re- 
turned on Tip and the system cannot power up the trunk 
for testing. Establish a call on the trunk identified in the 
message (circuit XX.XX) before continuing the test. 
16.15 
BREAK DIAL-TONE DIGITi This is the dig- 
it that is dialed by the system during the trunk test to 
break dial tone (defaults to 5). Select any digit that is not 
recognized as a special code by the central office (or 
PBX, if the 416/832 System is installed behind one). 
16.16 EXIT: When hybrid balance programming is 
finished, select the Exit command button. Awindow ap 
pears that asks “Perform Update to Database?” To up 
date the database and exit to the Applications Menu, 
select Yes. Or, select No to exit without saving 
any 
changes. Select Cancel to return to the Hybrid Balance 
window without updating the database. 
Page 5-148  
						

							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSlXLLATION & MAINTENANCE Issue 1, November 1994 
&tions &tup Exit 
Qevices 
pi-] 
CO Trunks - maintenance 
CO Trunks - Available 
20.02 CO Trunk 
20.03 CO Trunk 
20.04 CO Trunk 
20.05 CO Trunk 
20.06 CO Trunk 
C. MAINTENANCE PROGRAMMING (MAIN) 
16.17 This program allows you to temporarily remove 
a trunk from service for maintenance or repairs, and 
place it in service again later. While in maintenance, the 
trunk cannot be accessed by users and the system will 
not send ring signals to stations for that trunk. However, 
to outside callers and the central office, the trunk ap 
pears to be working and callers will hear ringing. 
NOTE: Each TlC is equipped with a “make busy” 
switch for removing all circuits on the card from service 
and placing them back in again. They do not require use 
of this window. pressing the switch will light the Tl 
Card LED and begin the process of “busying out” each 
circuit not in use. The circuits that are in use are then 
busied out as soon as the users hangs up. 
16.18 The window shown above can be accessed by 
selecting Maintenance programming from the Service 
menu or entering the MAIN command. 
16.19 DEVICES: Currently, only CO Trunks appear 
in the Devices list box. In future software updates, other 
system devices may be included. 
16.20 CO TRUNKS - MAINTENANCE/AVAIL- 
ABLE: To remove a trunk from service, highlight it in the Available list box. When selected, it moves to the 
Maintenance list box. To return a trunk to the Available 
list box, select it in the Maintenance list box. Amessage 
is automatically printed in the SMDR to show trunk sta- 
tus when a trunk is taken out of or returned to service. 
NOTE: Placing a trunk in maintenance prevents all out- 
going access and answering permission for the system 
users, however it does not make the trunk appear to be 
busy to outside callers. Any incoming calls will receive 
ringing instead of busy signal. Ifthere is an ongoing call 
when the trunk is placed into maintenance, the system 
will wait for the call to be completed before disabling 
the trunk. 
16.21 ALL or NONE: To remove all trunks from 
service, select the All command button. To move all 
trunks to the Available list box, select the None com- 
mand button. 
16.22 EXIT: When maintenance programming is 
complete, select the Exit command button. A window 
appears that asks “Perform Update to Database?” To up 
date the database and exit to the Applications Menu, 
select Yes. Or, select No to exit without saving any 
changes. Select Cancel to return to the Maintenance 
programming window without updating the database. 
Page 5-149  
						

							PROGRAMMING 
INTER-TELPRACTICES 
Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Actions &tup Exit 
Easswords 
D. PASSWORDS (PASS) 
16.23 
To set passwords, select Passwords from the 
service menu or enter the PASS command.The database 
and the on-line monitor feature each can have two pass- 
words assigned to them: Restricted and Unrestricted. (A 
program planning sheet is in Figure 5-33 on page 
5-245.) 
Applications Restricted: When the Applications 
Restricted password is entered, the user can make 
changes in all programming areas except error mes- 
sage progr amming, hybrid balance, maintenance 
programming, passwords, save/restore, serial port 
configuration, and system configuration. 
Applications Unrestricted: A user who enters the 
Applications Unrestricted password can make pro- 
gramming changes in any area. 
Monitor Restricted: When the Monitor Restricted 
password is entered, the user cannot perform a reset, 
post messages, send commands, reset cards, copy or 
initialize memory, modify data, or view the Applica- 
tions database records. 
Monitor Unrestricted: When the Monitor Unre- 
stricted password is used, the user can make changes 
in any area. 
NOTE: Both Monitor passwords allow access to the 
Applications database. 
16.24 PASSWORDS: Choose the password to be pro- 
grammed by selecting the desired line in the Password 
list box. The following window will appear. 
I pasSword: 71 I I I ’ I 
1 (ok) (x=-) ( 
I I 
PASSWORD: Enter the password of up to 8 charac- 
ters. The characters will not appear on the screen 
when typed. The system is not case sensitive; you 
may use upper or lower case characters. To remove 
an existing password, simply move the cursor to the 
text box and, without pressing any additional keys, 
press REIURN. 
OK: If the password is as desired, select the OK 
command button. The window heading will change 
to “Password Verification” and you must retype the 
password exactly as before. 
If the entered passwords 
match, you will return to the Password window, if 
not, you must re-enter the new password and verify it 
again. 
CANCEL: 
If you make a mistake while entering the 
password or wish to leave it unchanged, select the 
Cancel command button. 
16.25 EXIT: When password programming is 
finished, select the Exit command button. A window 
appears that asks “Perform Update to Database?” To up 
date the database and exit to the Applications Menu, 
select Yes. Or, select No to exit without saving any 
changes. Select Cancel to return to the Passwords win- 
dow without updating the database. 
Page S-150  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTMhSl’ION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
Actions setup Exit 
- Select Report 
0 a 
0 
0 
Station Report 
&ea/Offke Code Report 
Least Cost Routing Data Report 
E. 
REPORT PROGRAMMING (RJZP) 
16.26 
Reports can be generated that show station con- 
figuration, area/office code programming, or Least- 
Cost Routing data programming. 
16.27 To access the window shown above, select 
Report programming from the service menu or enter the 
REP command. 
AREA/OFFICE CODE REPORT: Select this 
option for a report that lists all the allowed, 
restricted, and extended area codes and the allowed 
and restricted office codes for each of the toll restric- 
tion user groups. The report format is shown on the 
next page. 
16.28 
SELECT OUTPUT PORT: Select the desired 
output port for the report by selecting the appropriate 
option button (serial port 1 or 2). 
LEAST COST ROUTING DATA REPORT: This 
option activates a report that shows Least Cost Rout- 
ing information including route groups, facility 
groups, and dial rules. The report format is shown on 
the next page. 
16.29 
SELECT REPORT: Choose the report that 
you would like to have printed by selecting the corre- 
sponding option button. A black dot indicates the 
selected report. 1630 EXECUTE: Select the Execute command but- 
ton to generate the selected report. The reports are pre- 
sented in the formats shown on the following page. 
l STATION REPORT: To obtain a reportthat lists all 
16.31 RXlTr When report programming is finished, 
stations, as shown on the next page, select the Sta- 
select the Exit command button to return to the Applica- 
tion Report option button. tions Programming window. 
Page 5-151  
						

							PROGRAMMING INTER-TELPRAcxICEs 
Issue 1. November 1994 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
STATIONREPORT: 
SMlIONREPORP SUN-l-JAN-1989 HHMM 
SPA Em USERNAME EQ m-r 
TNT/DPT RRLSTA 
1.1 Elooo SANDY KEY+ 
l 11 
mS 1.1 
1.3 El002 KEY 1.1 
12 
1.4 E1003 TOM KEY 1.1 
2 1 
. . . 
11.1 
El080 SL 1.1 2 1 
11.2 El081 SL 1.1 11 
11.3 El082 PAT SL 1.1 12 
NOTE: The plus (+) after the KEY abbreviation indicates that a headset is enabled on that station. The astet- 
isk (*) in the ATI’ column indicates that the station is an attendant. 
ARJWOFF’ICE CODE REPORT: 
AREA/OFFICE CODE TABLE REPORT 
User Group X SUN-JAN-01-1992 HH:MM 
List Of Allowed Area Codes 
( ) 
List Of Restricted Area Codes ( ) 
List Of Extended Area Codes ( ) 
Office Code Table For Area Code 
XXX 
List Of Allowed Office Codes ( ) 
List Of Restricted Office Codes( ) 
LCR REPORT: 
LCRREFOKI- 
SUN-Ol-JAN-1989 
Route Group X 1200 
List Of Included Area Codes ( ) 
List Of Excluded Area Codes ( ) 
List Of Included office Codes 
( ) 
List Of Excluded Office Codes ( ) 
Facility Groups In Time Blocks 
Day List 
( ) 
Evening List ( ) 
Night List ( ) 
Facility Group X 
List Of Trunk Groups ( 
) 
Dialing Rules (numbers dialed and/or toll , area, or local indicators in order) 
Page 5-152  
						

							INTER-TRLPRACTICES 
IMX/GMX 416/832 INSTALLATION % MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
F’. CUSTOMIZED REPORT PROGRAMMING 
(CREP) 
1632 This 
option is available in stand-alone program- 
ming only. Customized reports are created by selecting 
the prograrmning area to be reported and then selecting 
the information that will be included. When stations are 
listed in a report, they can be sorted by name, extension 
number, or circuit number. Reports can also be titled. 
The report types and their options include the following. 
Sample reports (with all options enabled) begin on on 
page 5-157. 
0 
0 Area/Office Code Report: You select the user 
groups that are listed in the report which can include 
any combination of the following items. 
- Allowed Area Codes 
- Allowed Office Codes 
- Day User Croup Stations 
- Extended Area Codes 
- Night User Group Stations 
- Restricted Area Codes 
- Restricted Office Codes 
Detailed Station Report: You select the stations 
that are listed in the report which can include any 
combination of the following items. 
- Miscellaneous Flags 
- Miscellaneous Information 
- Outgoing Access - Day 
- Outgoing Access - Night 
- Programmable Keys 
- Secondary Call Key Assignments 
- Special Purpose Station 
- System Forwarding 
- Toll Restriction 
DID Report: You select the DID groups that are 
listed in the report which can include any combina- 
tion of the following items. 
- DID Entries 
- DISACodes 
- Trunk List 
General 
Station Report: You select the stations 
that are listed in the report which can include any 
combination of the following items. 
- Attendant 
- Equipment 
- Special Purpose Stations 
- Tenant/Department 
- Toll Restriction 
Hunt Group Report: You select the hunt groups 
that are listed in the report which can include any 
combination of the following items. 
- Announcement Stations 
- Hunt Croup Stations 
- Overflow Information 
- Timers 
Key Map Report: You select the keyset, single- 
line, and DSS 
map groups and the map diagrams that 
are listed in the report which can include any combi- 
nation of the following items. 
- Key Assignments 
- Station List 
Least 
Cost Routing Data Report: You select the 
route groups and facility groups that are listed in the 
report which can include any combination of the fol- 
lowing items. 
- Facility Croup Dial Rules 
- Facility Croups in Time Blocks 
- Local Area Code 
- Route Group Excluded Area Codes 
- Route Croup Excluded Office Codes 
- Route Croup Included Area Codes 
- Route Croup Included Office Codes 
- Trunk Groups Accessed by Facility Croups 
Phone List: You select the stations, hunt groups, and 
page xones that are listed in the report which can in- 
clude any combination of the following. 
- Hunt Groups 
- Page Zones 
Special Purpose Flags Report: The report lists all 
special purpose stations. 
System Speed Dial Report: The report lists the sys- 
tem speeddial numbers. 
Timer Report: The report lists all system timers. 
lhmk Group Report: You select the trunk groups 
that are listed in the report which can include any 
combination of the following items. 
- Day Outgoing Access 
- Night Outgoing Access 
- Ring-In 
- Toll Restriction 
- Trunk List 
1633 Reports can be sent to files on the PC or to a 
printer port. To print the reports, the necessary printer 
drivers must be installed on the PC. For information on 
installing a printer driver, refer to page 5-8. 
Page S-153  
						

							PROGRAMMING INTER-TELPRACTICES 
Issue 1. November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTRNANCE 
Actions &up Exit 
[ Port/File 
J 
16.34 To reach this window, select Report Program- 
ming (Customized) from the Service menu or enter the 
CREP command. These reports can only be generated 
during a stand-alone programming session. 
16.35 REPORTS: Scroll through the list box until the 
desired report number is highlighted. The window 
shown on the following page appears for programming 
the report parameters. 
16.36 PORT/FILE: Select the Port/File command 
button to designate the destination printer port or 
PC file 
for the report. The following window appears. Place a 
dot in the desired port or file option button by selecting 
it. 
If FILE is selected, a text box appears; select that text 
box and enter the destination file 
path name (e.g., C:RE- 
PORT). When the destination is programmed, select the 
OK command button. To exit without changing the des- 
tination, select the Cancel command button. 
16.37 EXECUTE: Select the Execute command but- 
ton to generate the selected report. A ‘cvindows screen 
appears which reminds you that a printer driver is neces- 
sary; press RETURN to clear the window. The reports 
are presented in the formats shown on the following 
page. While the report is being printed, a window 
appears that contains a Cancel button. Press SPACE 
BAR if you wish to select the Cancel button. 
1638 EXIT: When report programming is finished, 
select the Exit command button to return to the Applica- 
tions Programming window. 
Page S-154  
						

							lNTER-TRLPRACTIcES PROGRAMMING 
IMX/GMX 416/832 lNSTALLATION & MAINTENANCE Issue 1, November 1994 
DID Report 
General Station Report 
Hunt Group Report 
Key Map Report 
Least Cost Routing Data Report 
Phone List 
Special Purpose Flags Report  Detailed Station Report Page Breaks 
Between Groups 
Report Qrder 1 
I IJescription 1 
 / 
Exit 1 
User Groups 
l REPORT TYPES and COMMAND 
BUTTONS: 
Begin programming by selecting the report type. 
Scroll through the list box until the desired report 
type is highlighted. All other programming will ap 
ply to that report type. Below the list box, one or 
more command buttons will appear (in the example 
above, the User Groups command button is shown 
for Area/Office Code Report programming). Select 
the command buttons to access list box windows 
(like the one shown below) that allow you to deter- 
mine what elements are included in the report (user 
groups, stations, hunt groups, etc.). 
bclude 
Exclude 
I 
[sort) 
- INCLUDE or EXCLUDE: To include an item, 
locate the desired item on the Exclude list and se- 
lect it by pressing the SPACE BAR, it will auto- 
matically move to the Include list. To remove an 
item from the list, select the item in the Include 
list to move it to the Exclude list. 
- ALL or NONE: To include all items, select the 
All command button. To exclude all items, select 
the None command button. 
- OK or CANCEL: When the lists appear as de- 
sired, select the OK command button. To exit 
from the window without saving changes, select 
the Cancel command button. 
- SORT: (This option is available only when se- 
lecting stations or hunf groups) 
To sort the list 
numerically by extension number or circuit 
number, or alphabetically by name, select the 
Sort command button. The following window 
appears. Choose the desired sorting method by 
selecting the wrresponding option button. Then 
select the OK command button. When the list of 
stations returns, the list box will show the sta- 
tions in the selected order. To exit without chang- 
ing the sorting method, select the Cancel com- 
mand button. 
Page S-155  
						

							PROGRAMMING lNTER-TELPRAcTIcEs 
Issue 1, November 1994 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
0 OPTIONS: Select the Options command button to 
access a list box window (as shown below) that 
shows the available options for each report type. (A 
completelistofreportoptionsbeginsonpage5-153.) 
Day User Group Stations 
Extended Area Codes 
Night User Group Stations 
- INCLUDE or EXCLUDE: To include an 
option, locate the desired option on the Exclude 
list and select it by pressing the SPACE BAR; it 
will automatically move to the Include list. To 
remove an option from the list, select the option 
in the Include list to move it to the Exclude list. 
- ALL or NONE: To include all options, select 
the All command button. To exclude all options, 
select the None command button. 
- 
OK or CANCEL: When the option lists appear 
as desired, select the OK command button. 
To 
exit from the window without saving changes, 
select the Cancel command button. PAGE BREAKS BETWEEN GROUPS: Select 
this check box to place an X in it if you wish to have 
each group (circuit board, map group, hunt group, 
etc.) on a separate page of the report. 
REPORT OBBBRr Detailed, General Station, 
Hunt Group, and Phone List reports can be sorted by 
extension number, circuit number, or name. Select 
the Report Order command button to access the fol- 
lowing window. Place a dot in the desired sorting 
method by selecting it. Then select the OK button to 
return to the Report window. Or, to exit without 
changing the sorting method, select the Cancel com- 
mand button. 
0 l &tension Number 0 &me 
0 
Qrcuit Number 
(x-) 
0 DBSCBIPTION: If you wish to name the report, se- 
lect the description command button. A text box 
window appears as shown below. Enter the desired 
report name in the text box and then select the OK 
command button. Or, select the Cancel command 
button to leave the name unchanged. The descrip 
tion will appear in the Reports list box shown in the 
window on the previous page. 
l EXIT: When the report is programmed as desired, 
select the Exit command button to return to the win- 
dow shown on the previous page. 
Page 5-156