Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSTALLATION % MAINTENANCE Issue 1, November 1994 
Description: 
DSS/BLF &sociated Keyset 
1003 01.04 ‘Station Undefined 
DSS/BLF Bymap 
Default DSS Map 3 
14.15 DESCRlPTION: To assign a description of up 
to 20 characters (such as Primary Att DSSl), select the 
Description text box and enter the desired name. 
14.16 DSS/BLF ASSOCIATED KEYSET: To 
assign or change the keyset that will be used in conjunc- 
tion with this DSS/BLF, scroll to the desired station in 
the DSS/BLF Associated Keyset list box. The highlight 
bar indicates the selected station. 
14.17 DSWBLF KEYMAP: To assign or change the 
keymap that will be used in conjunction with this DSS/ 
BLF, scroll to the desired map in the DSWLF 
Keymap 
list box. The highlight bar indicates the selected map. 
Keymaps are constructed in the Key Assignments win- 
dow described on page S-44. 
14.18 OK: When programming is complete for this 
DSS/BLF station, select the OK command button to re- 
turn to the DSS/BLF Assignment window. 
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							PROGRAMMING 
INTER-TELPRACTICES 
Issue 1, November 1994 IMX/GMX 416/832 INS’lXLIATION & MAINTENANCE 
15. STATION MESSAGE DETAIL 
15.1 When Station Message Detail is selected from 
the Applications Menu window, the menu expands to 
show the following options: 
Station Message Detail... 
Call Cost 
SMDA 
SMDR 
15.2 Each of the options and the windows they access 
are described in detail in the following pages. 
A. CALL COST FACTORS (COST) 
15.3 Determine the daytime rates (in dollars per min- 
ute) for the following types of calls. Use several tele- 
phone bills from months with typical usage to calculate 
the average cost per minute of each type of call. Record 
the charges in dollars and cents from 00.00 to 99.99. You 
may need to adjust the calculations later to more accu- 
rately estimate actual call costs. (This program is to be 
used as an estimate only; refer to page 4-114 in FEA- 
TURES for details. Refer to Figure 5-29 on page 5-242 
for a program planning sheet.) 
l Local calls (defaults to .OS) 
l Seven-digit toll calls (defaults to .20) 
l Ten-digit toll calls (defaults to SO) 0 Operator-assisted and international calls 
(defaults to 1.00) 
0 Jncoming calls (defaults to 0) 
15.4 Then, determine the discount rates for night/ 
weekend and evening calls. Record these as decimal 
factors. For example: if the evening discount rate is 
35% the rate is 65% of the regularrate. So it would 
have 
a factor of 0.65 times the day rate. The allowed range is 
between 0.00 and 1.99. The defaults are .65 for evening 
and 40 for night/weekend. 
15.5 To access this window, select Call Cost from the 
Station Message Detail menu or enter the COST com- 
mand. The window appears as shown above. 
15.6 DAYTIME RATES IN DOLLARS PER 
MlNUTEr Select the individual text boxes and 
enter the 
per-minute cost in dollars and cents for each of the call 
cost types. The range is 0.00 to 99.99. 
15.7 MULTIPLICATIVE FACTORS: Select each 
of the text boxes and enter the number that, when multi- 
plied by the daytime rates, produces the evening and 
night rates for calls. The range is 0.00 to 1.99. 
15.8 EXIT: When call cost programming is finished, 
select the Exit command button. 
A window appears that 
asks “Perform Update to Database?” To update the data- 
base and exit to the Applications Menu, select Yes. Or, 
select No to exit without saving any changes. Select 
Cancel to return to the Call Cost window without updat- 
ing the database. 
Actions setup Exit 
Daytime Rates in Dollars per Minute 
&al Call: 
~o.osl 
Z-Digit Toll Call: 
1 0.20 1 
IO-Digit Toll Call: 1 0.50 1 
wrator/Intemational Call: 
I 1.00 
Incoming Call: 
Multiplicative Factors 
Evening: 
Night and Weekend: 
1 0.00 1 
I 0.65 
I 0.40 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
- Reporting Interval - 
0 l Attendant Only 
0 Daily 
0 Weekly 
0 Monthly 
1 clear SMDA Data 
] 
Day of Month: 
Time of Day: 
Day of Wgek 
I Ezit I 
B. SMDA 
15.9 The 
window shown above is available in Ex- 
tended software only 
and can be accessed by selecting 
SMDA from the Station Message Detail menu or by en- 
tering the SMDA command. 
15.10 Determine the following information for the 
SMDAreports. (Refer to Figure 5-30 on page 5-243 for 
a program planning sheet.): 0 
Format: The following types of reports are avail- 
able. Refer to page 4-115 in m for 
samples of the reports. 
Account Code Reports 
Summary Reports 
System Wide 
Tenant 
Tenant/Department 
Detailed Reports 
l Output Port: Select the desired output port for the 
All Users in Tenant/Dept. Groups 
SMDA reports (serial port one or two). Top System Users 
Top Users by Tenant 
Top Users by TenantDept. Group 
Rank by Total Cost 
l Reporting Interval: Determine how often the 
reports will print (daily, weekly, or monthly). If 
monthly, select a day of the month for the report to be 
printed. (Note that if you select the 31st, reports will 
not print in months that do not have 31 days; for end- 
of-the-month printing, 12:OlAM on the first may be 
a better choice.) Select the time of day that the re- 
ports are 
to be printed. If weekly, select the day of the 
week the report is to be printed. 
If desired, select “at- 
tendant only” to have SMDAreports generated only 
through the attendant’s station (using the SMDARe- 
port feature code - 025). Rank by Total Duration 
Rank by Total Number of Calls 
Select Device Reports 
Reports can be generated for selected trunks or 
stations that show total number, duration, and cost 
of calls 
15.11 OUTPUT PORT: Select the desired output 
port for the SMDA reports by selecting the appropriate 
option button (serial port one or two). 
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							PROGRAMMING 
INTER-TELPRACTICES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
15.12 REPORTING INTERV’ Determine how 
often the reports will print by selecting the 
appropriate 
option button. Depending on the interval chosen, items 
to the right of the box will change from black to gray. 
15.13 
DAY OF MONTHz If Monthly was selected in 
the Reporting Interval box, you must select a day of the 
month for the report to be printed. Note that if you select 
the 31st, the report will not print in months that do not 
have 31 days; for end-of-the-month printing, 12:OlAM 
on the first may be a better choice. 
15.14 TIME 
OF DAY: If Daily, Weekly, or Monthly 
was selected in the Reporting Interval box, select the 
Time of Day text box and enter the time, in international 
24hour time (i.e., 9PM is 21:00), that the reports are to 
be printed. 
15.15 
DAY OF WEEK: If Weekly was chosen in the 
Reporting Interval box, select the day of the week the re- 
port is to be printed on by moving the highlight ba’r to the 
desired day. 
15.16 CLEAR SMDADA’IX If you wish to have the 
SMDA data cleared from memory, select the Clear 
SMDA Data command button. 
15.17 PRINT REPORT: To print a report immedi- 
ately, select the Print Report command button. An 
SMDA report is sent to the output port. 
15.18 REVIEW FORMAT: To determine the infor- 
mation that is included in the SMDA report, select the 
Review Format command button. The window on the 
following page appears. 
15.19 EXIT: When SMDA programming is finished, 
select the Exit command button. Awindow appears that 
asks “Perform Update to Database?” To update the data- 
base and exit to the Applications Menu, select Yes. Or, 
select No to exit without saving any changes. Select 
Cancel to return to the SMDAwindow without updating 
the database. 
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							I 
INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
0 &count Code Reports 
u Clear Account Code Data 
Following Report 
- Summary Reports - 
w System-Eide Report 
w Tenant Report 
w Tenantmept. Report 
I I I I 
-. Detailed Reports 
0 All Users in Tenant/Dept. Groups 
III Top System Users 
El Top Users by Tenant 
cl Top Users by Tenant/Dept. Group 
u Rank by Total Cost 
0 Rank by Total Dgration 
0 Rank by Total Number of Calls 
Top ‘N’ Users Per Report: 
III 
(Hunt Groups j 
cl Clear Statio@hmWHunt Data Following Report 
1 Ok J 
15.20 ACCOUNT CODE REPORTS: To activate tion, trunk, and hunt group data cleared after each re- 
SMDA reports that are sorted by account code, select 
port, select the Clear Stationniunk Data Following Re- 
the Account Code Reports check box to place an X in the 
port check box to place an X in the box. To allow data to 
box. To remove the X and disable the reports, select the accumulate from report to report, remove the X by 
box again. 
selecting it again. 
15.21 
CLEAR ACCOUNT CODE DATA FOL- 
LOWING REPORT: 
(This prompt is gray unless 
Account Code Reports have been enabled.) If you wish 
to have the memory cleared each time an account code 
report is printed, select the Clear Account Code Data 
Following Report check box to place an X in the box. To 
allow data to accumulate from report to report, remove 
the X by selecting it again. 15.24 SUMMARY REPORTS: Select the desired 
summary reports by marking the appropriate check 
box(es). System-wide reports give call information for 
the entire system. The tenant report prints information 
separately for each tenant group. And, the tenant/de- 
partment report provides call information for depart- 
ments within each tenant group. 
15.22 
DETAILED REPORTS: If you wish to acti- 
vate any of the detailed reports, select the appropriate 
check boxes to places Xs in those boxes. If you select 
any of the Top Users options, you must also select rank- 
ing option(s) for them and indicate in the Top ‘N’ Users 
Per Report text box, how many users you wish to track. 15.25 SELECT DEVICE REPORTS: To select the 
stations, hunt groups, and/or trunks that will be repre- 
sented in the Selected Device report(s), select the appro- 
priate command button. The resulting windows appear 
on the next page. 
15.23 CLEAR S’IXI’ION/TRUWElUNT DATA 
FOLLOWING REPORT: If you 
wish to have all sta- 
15.26 OR: When all SMDA formatting is complete, 
select the OK command button to return to the SODA 
programming window. 
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							PROGRAMMING 
INTER-TELPRACTICES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Selected Device Reports Windows 
5.27 STATIONS or HUNT GROUPS: To assign 
le stations or hunt groups that will be included in the 
elected Stations report, select the Stations or Hunt 
soups command button (shown on the preceding 
0 
0 
0 
0 
age). The following window appears. 
1009 02.02 ‘Station Undefined 
1010 02.03 ‘Station Undefined 
101102.04 ‘Station Undefined 
INCLUDE or RXCLUDE: To include a station or 
hunt group, locate the desired station on the Exclude 
list and select it by pressing the SPACE BAR; it will 
automatically move to the Include list. To remove a 
station from the list, select the station in the Include 
list to move it to the Exclude list. 
ALL or NONE: To include all stations or hunt 
groups in the list, select the All command button. To 
exclude all stations, select the None command but- 
ton. 
OK or CANCEL: When the lists appear as desired, 
select the OK command button. To exit from the 
window without saving changes, select the Cancel 
command button. The SMDA programming win- 
dow returns. 
SORT: To sort the stations or hunt groups and list 
them numerically by extension number or circuit 
number, or alphabetically by name, select the Sort 
command button. The following window appears. 
Choose the desired sorting method by selecting the 
corresponding option button. Then select the OK 
command button. When the list returns, the list box 
will show the stations or hunt groups in the selected order. To exit without changing the sorting method, 
select the Cancel command button. 
15.28 TRUNKS: To program the trunks that will be 
included in the Selected 
Trunk report, select the Trunks 
command button (shown on the previous page). The fol- 
lowing window appears. 
Include Exclude 
I All I 
[ Ok ] 
INCLUDE or EXCLUDE: To include a trunk, 
locate it on the Exclude list and select it by pressing 
the SPACE BAR, it will automatically move to the 
Include list. To remove a trunk fkom the list, select 
the it in the Include list to move it to the Exclude list. 
ALL or NONE: To include all trunks in the list, 
select the All command button. To exclude all 
trunks, select the None command button. 
OK: When the trunk lists appear as desired, select 
the OK command button to return to the SMDApro- 
gramming window. 
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							INTER-TELPRACIICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
C. SMDR 
15.29 The station message detail reporting (SMDR) 
produces a record of calls and their costs. Report format 
is discussed in the FEAWRES section, starting on page 
4-123. Determine the port (serial port one or two) for the 
SMDR output, which stations and trunks will lx in- 
cluded in the report, and which of the following options 
will be used. (Refer to Figure 5-31 on page 5-244 for a 
program planning sheet.): 
0 
0 
0 
0 
0 
0 
0 
I 
0 
Record All Incoming Calls: Selecting this check 
box includes all incoming calls in the SMDR report. 
Record All Local Calls: Records all local, non-toll 
valid calls. 
Record All Toll Calls: Records all valid toll calls. 
Toll calls include calls that begin with 1 or 0, are 
longer than seven digits, or contain a restricted 
office code. 
Record All 
DISA Calls: This includes all incoming 
and outgoing DISA calls in the SMDR report. 
Record All Conference Calls: All conference calls 
that involve a trunk are recorded, even conference 
calls involving stations not listed in the station list. 
Suppress All But The First Toll Digit: When this 
option is selected, only the first digit of the toll 
field(s) will appear in the number dialed field (i.e., if 
“10xXx-l-...” was dialed, only“l1” would appear). 
Suppress All Digits After End Of Dialing: This 
flag allows you to specify whether all dialed digits or 
just the digits that make up the valid call appear in 
the SMDR report. If desired, the “extra” digits 
(dialed after the end of dialing the telephone num- 
ber) used for dialing banking machine, voice mail, 
automated attendants, or other purposes can be sup 
pressed so that only the the telephone number digits 
are recorded in the report. (This flag is not affected 
by the system-wide flag that suppresses digits for the 
keyset displays and redial buffer, described on page 
5-69.) 
Record All DID Calls: This includes all calls 
received on DID trunka in the SMDR report. 
Record 
All Ring-in Diagnostics: A ring-in message 
is recorded for every incoming call (whether an- 
swered or unanswered) to indicate how long it rang. 
All incoming calls are recorded, even those involv- 
ing stations not listed in the station list. Display Elapsed Time in Seconds: To allow SMDR 
to give a more accurate representation of elapsed 
time, an option can be enabled that records the 
elapsed time of calls in seconds instead of minutes. 
For calls up to 999 seconds (about 16.67 minutes) 
long, the ELAPSED TIME field will show 
“S=XXX” (XXXrepresents the number of seconds). 
For calls lasting longer than 999 seconds, ELAPSED 
TIME will show “HH:MM” (hours and minutes 
rounded up to the nearest minute). 
1530 The SMDR programming window appears as 
Record All 
DISA Calls: This includes all DISA 
shown on the next page when you select SMDR from the 
calls, that were blocked by weekly toll limit restric- 
Station Message Detail menu or enter the SMDR com- 
tions, in the SMDR report. 
mand. 
Suppress All Absorbed Digits: Absorbed digits (on 
local or PBX trunks) will not appear in the report if 
this option is selected. 
NOTE: If absorbed digits are repeatable on a local 
trunk, the absorbed digits will not appear in the 
SMDR report even when repeated. 
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							PROGRAMMING INTER-TELPRACTICES Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Actions &tup Exit 
w Ix1 
Record All Conference Calls 
SMDR output Active 
w Record All DID Calls 
- 
(7) : Suppress All Absorbed Digits 
Suppress All but the First Toll Digit 
cl Suppress All Digits After End-Of-Dialing 
cl Display Elapsed Time in Seconds 
for duratzns less than 999 seconds 
15.31 SMDR OUTPUT PORT: Select the desired 
output port for the 
SMDR by selecting the appropriate 
option button (serial port one or two). 
15.32 SMDR OUTPUT ACTIVE: To activate the 
SMDR feature, place an X in the Sh4DR Output Active 
check box by selecting it (by pressing the SPACE BAR). 
To disable the reports, remove the X by selecting the 
check box again. 
15.33 CHECK BOXES: The check boxes on the 
right side of the window determine the content of the 
output. To choose the desired options, select the appro- 
priate check boxes (by pressing the SPACE BAR) to 
place an X in them. To remove an option, select the 
check box again to remove the X from the check box. 
1534 STATION LIST: To assign the stations that 
will be included in the SMDR output, select the Stations 
command button. The following window appears. Include 
1002 01.03 ‘Station Undetincd 
1oM 01.04 ‘Station Undefined 
Exclude 
ltKt8 02.01 -Station Undefined 
0 
1009 02.02 ‘Station Undefined 
1010 02.03 ‘Station Undefined 
101102.04 -Station Undefined 
INCLUDE or EXCLUDE: To include a station, 
locate the desired station on the Exclude list and se- 
lect it by pressing the SPACE BAR; it will automati- 
cally move to the Include list. To remove a station 
from the list, select the station in the Include list to 
move it to the Exclude list. 
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							lNTER-TELPRAcTIcEs PROGRAMMING 
IMXIGMX 416l832 INS TALLATION & MAINTENANCE Issue 1, November 1994 
0 ALL or NONE: To include all stations, select the 
All 
command button. To exclude all stations, select 
the None command button. 
OK or CANCEL: When the station lists appear as 
desired, select the OK command button. To exit 
from the window without saving changes, select the 
Cancel command button. 
SORT: To sort the stations and list them numerically 
by extension number or circuit number, or alphabeti- 
cally by name, select the Sort command button. The 
following window appears. Choose the desired sort- 
ing method by selecting the corresponding option 
button. Then select the OK command button. When 
the list of stations returns, the list box will show the 
stations in the selected order. To exit without chang- 
ing the sorting method, select the Cancel command 
button. 
- Ordering 
0 l By Extension 
0 By Circuit 
0 By Hame 
15.35 EXIT: When SMDR programming is finished, 
select the Exit command button (shown on the preced- 
ingpage). Awindow appears that asks “PerformUpdate 
to Database?” To update the database and exit to the 
Applications Menu, select Yes. Or, select No to exit 
without saving any changes. Select Cancel to return to 
the SMDR window without updating the database. 
Page 5-145  
						

							PROGRAMMING 
INTER-TELPRAcTIcEs 
Issue 1. November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
16. SERVICE 
16.1 When Service is selected from the Applications 
Menu window, the menu expands to show the following 
options: 
Service... 
Error Message Programming 
Hybrid Balance 
Maintenance Programming 
Passwords 
Report Programming 
Report Programming (Customized) 
Save/Restore 
Serial Port configuration 
System Configuration 
16.2 Each of the options and the windows they access 
are described in detail in the following pages. 
16.3 In addition to using these service applications, 
service personnel can use error messages that are logged 
by the system for troubleshooting purposes. These mes- 
sages can be viewed on the programming screen and/or 
can be copied to a floppy disk. There are three types of 
error logs: reset records, system error messages, and 
system freeze records. These files can be used by 
Customer Service personnel during troubleshooting. 
To 
copy the .error file to 
disk, follow the procedures given 
on page 5-169. 
16.4 To view error messages on the PC screen, exit to 
the Inter-Tel logo screen. Then press ALT-S to access 
the Setup pulldown menu. From that menu;select M to 
display the error messages. When you are finislied view- 
ing the messages, press &T-S and then M again to re- 
turn to the logo screen. 
Page 
5-146