Inter-Tel Imx/Gmx 416/832 Installation Manual
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INTJm-TELPRArnCEs IMX/GMX 416/832 INSTALLATZON & MAINTENANCE PROGRAMMING Issue 1, November 1994 0 DID group description (up to 20 characters) and dis- play identification (up to seven characters) for each DID number. 0 List the trunks that will be in the DID group by cir- cuit number. 0 For each DID group, note the base number and the dialed number range that will be received from the central oflice. For example, if the customer has pur- chased a block of 100 DID numbers starting with 961-1000, the base number is “961” the start digits are “1000” and the number of entries is “100.” The base number does not include the area code. 0 Start type for the DID group can be immediate, wink, or delay depending on the type of DID trunks ordered from the telephone company. 0 I Ifthe DID group is to be used for DISAand a security code is desired, determine the four-digit (sevendigit in Extended software) security codes for day and I night modes. Also determine if the security codes will be needed for intercom access. If using Ex- tended software, also determine the toll restrictions that will be applied when an outgoing call is placed. NOTE While DISA is designed to be reasonably secure against misuse by outside callers, there is no implied warranty that it is invulnerable to unautho- 13.18 DID Groups: There can be 11 direct inward dialing (DID) groups in a standard system and 16 in an rized intrusions. The installer and owner of the sys- expanded system (includes a DID group for unused tem should ensure that proper security measures trunks). For the DIDgroups, determine the followingin- have been taken to prevent outside callers from ac- formation: cessing and misusing outgoing trunks for unautho- rized calls. 0 Ring-in type (the destination of the DID number) is determined separately for day and night modes. Ring in can be the same for both modes, or any com- bination of the following can be used:’ - Single: If the DID number will ring at a single station, determine the circuit or extension num- ber of the station. - Multiple: If the DID number will ring in to more than one station, list those stations by circuit or extension number in a ring-in/answer pattern that is assigned to the DID number. - Hunt Group: If the DID number will ring in to a hunt group, determine the hunt group’s number. - DISA: The DID number can be used for DISA. NOTE: If a DID number is not given a ring-in desti- nation, it will ring at the primary attendant’s station in both day and night modes. 13.19 Ring-In/Answer Patterns: Ring-in/answer patterns can be set up and assigned to the trunk groups and DID numbers. There can be up to 40 patterns in a standard system and up to 60 in an expanded system. These patterns designate the stations and relays that will receive direct ring-in, or stations that have allowed-an- swer permission, for the trunk group. Each pattern can be given a name of up to 20 characters. Page 5-107
PROGRAMMING rNTRR-TRLPRAcTIcES Issue 1, November 1994 IMX/GMX 416/832 INS’WLLATION & MAINTENANCE J&g-in/Answer Patterns Actions Setup Exit DID Groups 04 05 06 07 08 09 10 11 12 13.20 TRUNR GROUPS: Up to 102 trunk groups, with up to 344 trunks each, can be programmed in a stan- dard system. Expanded systems can have 142 trunk groups with up to 696 trunks each. To program the char- acteristics of an individual trunk group, scroll through the Trunk Groups list box until the desired group is high- lighted. When a trunk group is selected, a Trunk Group programming window appears, as shown on the next page. 13.21 DID GROUPS: There can be up to 600 DID en- tries in a standard system and up to 800 entries in an ex- panded system. The entries can be divided as desired among the DID trunk groups. There is no limit to the number of entries per group as long as the system-wide maximum is not exceeded. To program a specific DID group, scroll through the DID Groups list box until the desired group is highlighted. When selected, a DID pro- gramming window appears as shown on page 5-115. (DID group programming is also used for E&M-type Tl services that require DID digit translation, as described on page 5-110.) 13.22 RING-IN/ANSWER PATTRRNS: Up to 40 ring-in/answer patterns can be set up and assigned to the trunk groups and DID numbers in a standard system (there can be up to 60 in an expanded system). These patterns designate the stations and relays that will re- ceive direct ring-in, or have allowed-answer permission for the trunk group. Each pattern can be given a name of up to 20 characters. To program a pattern, scroll through the Ring/Answer Pattern list box until the desired pat- tern is highlighted. When the pattern is selected, a win- dow appears as shown on page 5-120. 13.23 EXIT: When trunk group programming is fin- ished, select the Exit command button to return to the Applications Menu. Page 5-108
PROGRAMMING Issue 1, November 1994 INTRR-TRLPRACTICES IM7UGM.X 416/832 INSTALLATION & MAINTENANCE 0 option. (Dial-repeating trunk groups should have this option enabled.) If disabled, the 416/832 System automatically performs the handshake and then waits to receive digits. To enable the 416/832 Sys- tem to send dial tone, place an X in the Return Dial Tone check box by selecting it. (ln the default state, this option is enabled.) DID DIGIT TRANSLATION: There are trunks available that function like a DID trunk for incoming calls and an E&M trunk for outgoing calls. For an outgoing call, the trunk directly accesses the central office or long distance provider and allows the usual E&M calls to be placed. For incoming DlD-type calls, the trunk receives the incoming call and then waits for 2-4 additional digits to be dialed. These digits must correspond to the digits in a DID table so that the 416/832 System will know where to send the call. (The DID digit translation tables are pro- grammed in the DID Group window shown on page 5-115.) To enable DID digit translation for the trunk group, locate the desired DID group by scrolling through the DID Translation list box. The position of the highlight bar indicates the selected group. lfdigit translation is not needed, highlight “No DID Trans- lation.” 13.29 ONE-WAY INCOMING ONLY: If the trunk group contains incoming-only trunks, place an X in the One-Way Incoming Only check box by selecting it. To remove the X, select it again. When you place the X in the check box, the system checks whether any stations have outgoing access for that trunk group. lf there are stations with outgoing access, a window appears that asks if you wish to delete the outgoing-access assign- ments for those stations. Select the Yes command button to remove the outgoing-access assignments, or select the No command button to cancel the One-Way lncom- ing Only designation. 13.30 MUSIC-ON-HOLD: To select the music-on- hold source that will be heard by outside callers when these trunks are used, move to the Music-On-Hold box and select a music channel (1 or 2), silence, or tick-tones by selecting the desired option button. 13.31 DAY/NIGHT OUTGOING ACCESS: To program the stations that will have outgoing access for the trunk group, select the Day Out Access or Night Out Access command button. The following window ap pears. 1002 01.03 -station undefined 1003 01.04 -station undefined 1004 01.05 ‘Station Undefined 1010 02.03 ‘Station Undefined 101102.04 ‘Station Undethd INCLUDE or EXCLUDE: To include a station, locate it on the Exclude list and select it by pressing the SPACE BAR, it will automatically move to the Include list. To remove a station from the list, select it in the Include list to move it to the Exclude list. ALL or NONE To include all stations in the list, se- lect the All command button. To exclude all stations from the list, select the None command. OK or CANCEL: When the station lists appear as desired, select the OK command button. To exit from the window without saving changes, select the Cancel command button. SORT: To sort the stations and list them numerically by extension number or circuit number, or alphabeti- cally by name, select the Sort command button. The following window appears. Choose the desired sort- ing method by selecting the corresponding option button. Then select the OK command button. When the list of stations returns, the list box will show the stations in the selected order. To exit without chang- ing the sorting method, select the Cancel command button. - Ordering 0 l By Extension 0 By Qrcuit 0 By &me -, : i Page 5-110
lNTRR-TRLPRAcTIcRS PROGRAMMING IMX/GMX 416/832 RWDALLATION & MALNTRNANCE Issue 1, November 1994 c r Day Ring-in ‘Qpe 0 l Single 0 0 Multiple 0 Station: I Night Ring-in Type .-, Ring/Answer Pattern 0 Single 0 l HuntAJCD 0 Single 0 Hunt/UCD 0 Multiple 0 DISA 0 Multiple l 0 DISA Hunt Group/UCD ,_____Da;RihgIin_~pe__________,_‘_‘_______‘_____ _____ ___ ____------ I Night Ring-in Type -, DISA Security Codes Night: I1 I Required for IC calls Nigh& Toll Restrictions 13.32 RING-IN: (This is not available for Dial Re- peating E&U trunks) To program ring-in type for the trunk group, select the Ring-In command button (shown on page 5-109). The window shown above appears. ping-m assignments can be programmed for day and night modes of operation. Each mode has four option buttons from which to choose. The selected button is indicated by a black dot as shown above. l 0 0 SINGLE: Select the Single option button if the trunk group will ring in to only one station. AStation text box appears, as shown above. Select the text box and type the circuit or extension number of the sta- tion that will receive the ring in. Leave it blank (or erase the existing entry) to assign no ring-in destina- tion. Page 5-111 MULTIPLRr If the trunk group will ring in to several stations, select the Multiple option button. A Ring/Answer Pattern list box appears as shown above. Select and scroll through the Ring/Answer Pattern list box until the desired line is highlighted. The highlighted line indicates the selected pattern. Pattern programming is explained on page 5-120. HUN’DUCD: Select the HuntKJCD option button if the trunk group will ring in to a hunt group pilot number. A Hunt Group/UCD list box will appear as shown above. Scroll through the list box until the de- sired hunt group is highlighted. The highlighted line indicates the hunt group that will receive ring in for the trunk group. Hunt group programming is ex- plained on page 5-61.
PROGRAMMING INTER-TELPRACTICES Issue 1, November 1994 IMX/GMX 416/832 INSTALLA TION 81 MAINTENANCE l DISA: To assign the trunk group for DISA ring in, Required for IC Calls check box (by pressing the select the DISA option button.-A check box,
PROGRAMMING INTER-TELPRACTICES Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTENANCE Central Office) to indicate whether it is due to PBX network installation or local office code absorption. ABSORBED DIGITS REPEATABLEz If the local central office absorbs digits, determine if they are “repeatable” (that is, the digit string is absorbed when it is dialed more than once), or if the digit string is processed as part of the telephone number when dialed a second time; If the digits are repeat- able, select the Absorbed Digits Repeatable check box (by pressing the SPACE BAR) to place an X in it. (Selecting the check box again will remove the XJ ABSORBED STRINGS: If digits are absorbed be- cause of the local central office, only one digit string is programmed. For PBX installations, up to eight absorbed digit strings can be programmed. To pro- gram a digit string, scroll through the Absorbed Strings list box until the desired line is highlighted. When the line is selected, a text box appears below the list box. Type the digit string, up to eight digits. An “X” may be used in the number to represent any digit O-9. For example, 8X allows 80-89. If Local Central Office is chosen in the Absorbed Digit Applications box, only one digit string prompt will appear. OK: When toll restriction programming is completed for the trunk group, select the OK com- mand button to return to the Trunk Croup program- ming window. 13.34 TRUNK LIST: To program the trunks that will be included in the trunk group, select the Trunk List command button (shown on page 5-109). The following window appears. (Note that a trunk can be assigned to only one trunk group.) Include Exclude INCLUDE: To include a trunk, locate it on the Ex- clude list and select it by pressing the SPACE BAR, it will automatically move to the Include list. To re- move a trunk, locate it on the Include list and select it. It is automatically moved to the “unused trunk” (or “unused E&M”) trunk group, from which it can later be moved to another group. This is to ensure that each trunk is always part of a trunk group. ALL: To include all trunks in the list, select the All command button. OK: When the trunk lists appear as desired, select the OK command button to return to the Trunk Croup XX window on page 5-109. 13.35 EXIT: (Shown on page 5-109.) Whenprogram- ruing is finished, select the Exit command button. A window appears that asks “Perform Update to Data- base?” To update the database and exit to the Trunk Croups, DID Croups, and Ring-In Answer Patterns win- dow, select Yes. Or, select No to exit without saving any changes. To return to the Trunk Croup XX window without updating the database, select the Cancel button. - ,.i Page 5-114
INTER-TELPRACTICES PROGRAMMING IMX/GMX 416/832 INST4LLATION 8z MAlNTENANCE Issue 1, November 1994 wcription: Tenant Group: cl Trunk List I IO Tick Tone 0 Music #2 I - - Number Day Ring-in Night Ring-in Name “.““’ [Add] (SetRing_in) (DeleteEntIyj - s@-mF 0 Immediate 0 l Wink 0 Delay - DISA Codes - Day: I N@t: 0 [ IJay SCOS I 1 Exit 1 [ Night SCOS 1 DID Group Programming Window 1336 The window shown above appears when an item is selected from the DID Groups list box shown on page 5-108. (DID group programming is also used for E&M trunks that require DID digit translation, as de- scribed on page 5-110.) 1337 DESCRIPTION: If desired, program a description for the DID group (that will appear in the DID Group list box) by selecting the Description text box and entering a description with up to 20 characters. 13.38 TENANT GROUP: To assign the DID group to a specific tenant group, select the Tenant Group text box and type the desired number. 13.39 MUSIC ON HOLD: Select the desired music channel (one or two), silence, or tick-tones that DID trunk callers will hear when placed on hold. 13.40 START TYPE: Select the appropriate option button (immediate, wink, or delay) for the trunks ordered from the telephone company. 13.41 DISA CODES: The following can be pro- grammed for DISA: Day/Night Codes: If desired, a separate security code can be assigned for day and night modes of op eration by selecting the text box (Day or Night) and typing the code. In the Extended software package, codes can be 4-7 digits long (using any combination of digits O-9, *, and #). All other software packages use 4digit security codes. Codes For ZC Calls: If the security codes will be re- quired before the caller can place an intercom call through DISA, select the IC Calls check box to place an X in it. (If the codes are not required for IC and an X is in the box, select the box to remove the X.) NOTE: While DISA is designed to be reasonably secure against misuse by outside callers, there is no im- plied warranty that it is invulnerable to unauthorized in- trusions. The installer and owner of the system should ensure that proPer security measures have been taken to prevent outside callers from accessing and misusing outgoing trunks for unauthorized calls. I Page 5-115
PROGRAMMING INTER-TELPEACTICES Issue 1, November 1994 IMX/GMX 416/832 INSTAJL4TION & MAINTENANCE 13.42 DAY/NIGHT SCOS (DISA Class of Service): (Available in Extended software packages only.) DISA trunks can be given day and/or night mode toll restric- tions like those described on page 4-27 for individual stations (except LCR-Only). When a DISA caller dials an outgoing call, the call is checked against the DISA trunk’s toll restriction. If the call is disallowed, the DISA caller is sent to the primary attendant. When the Day SCOS or Night SCOS command button is selected, the following window appears. Include International Access Alternate Carriers Allowed Long Distance Exclude Day Toll Restriction (4) Eight Digit Access 13.43 TRUNK LIST: DID circuits are created in the System Configuration window on page 5-171. To program the circuits that will be included in the DID group, select the Trunk List command button. There can be up to 344 trunks in a DID group in a standard system and up to 696 in an expanded system. The following window appears. INCLUDE: To include a trunk, locate it on the Bx- elude list and select it by pressing the SPACE BAR, it will automatically move to the include list. To re- move a trunk from the list, it must be included in an- other group. This is because each trunk must always be assigned to a group. ALLr To include all trunks in the list, highlight a line iu the Include list box and select the All command button. OK: When the trunk lists appear aa desired, select the OK command button to return to the DID Group programming window. 13.44 BASE NUMBER The base number is the part of the DID number that will nor be dialed into the system by the central office (excluding the area code). For ex- ample, if the numbers range from 961-1020 to 961-1029 and the central office will send four digits, then the base number will consist of the office code (961) of the DID numbers purchased. If the central of- fice will send three digits, then the base number will be the office code plus the first address digit (9611). To pro- gram the base number of the DID group, select the Base Number Command button. The following window ap- I I I I I Base Number: 1 9611 I I I 1 pi-) [cancel) BASE NUMBEIZr Select the Base Number text box and enter the digits that make up the base of the DID group (do not include the area code). OK or CANCEL: When the base number appears as desired, select the OK command button. To exit from the window without saving changes, select the Cancel command button. NOTE: If you select OK after changing a previously programmed base num- ber to a base number with a different amount of dig- its, a window will appear warning you that all pre- vious DID numbers will be erased. If the new base number is the same length as the previous base num- ber, the entries in the list box will be updated with the new base number. Page 5-116