Inter-Tel Imx/Gmx 416/832 Installation Manual

							FEA- 
Issue 1, November 1994 INTER-TELPRACIKES 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-4. SMDA DETAILED REPORT FORMAT (CONT’D) 
Station Message Detail Accounting 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 0O:OO Mon-Ol-Jan-1990 
Detailed Report for Selected CO Trunks 
CO Trunks Listed by Circuit Number 
1. CO Circuit XX.Y 
Total Number of Calls 
Number of Incoming Calls 
Number of Outgoing Calls 
Average Answer Time 
Number of Unanswered Calls 
Average Ring Time -- Unanswered Xl==,== 
xXx,= 
xXx,= 
H:MM:SS 
J=,= 
H:MM:SS 
Total Duration of Calls 
HI ,HHH:MM:SS 
Duration of Incoming Calls 
HHH:MM:SS 
Ave. Duration of Incoming Calls H:MM:SS 
Duration of Outgoing Calls HHH:MK:SS 
Ave. Duration of Outgoing Calls H:MM:SS 
Total Cost of Calls 
Cost of Incoming Calls 
Ave. Cost of Incoming Calls 
Cost of Outgoing Calls 
Ave. Cost of Outgoing Calls $X,xXx.xX 
$XXX.XX 
$XX.XX 
$XxX.xX 
$XX.XX 
Page4122  
						

							INTER-TELPRACTICES 
IlkWGMX 416/832 INSTALLATION & -ANCE 
C. STATION MESSAGE DETAIL 
RECORDING (SMDR) 
36.14 Station 
Message Detail Recording (SMDR) is a 
system feature that provides a detailed record of outgo- 
ing calls and can include incoming calls. An outgoing 
call lasting longer than the programmed Valid Call timer 
is recorded; however, if the call was transferred to a sta- 
tion or placed on hold, the Valid Call timer is not 
checked and the call is recorded. The Valid Call timer 
does not affect incoming calls; if the incoming call op 
tion is selected in the database, all incoming calls are re- 
corded. 
36.15 Station call data can be recorded on a customer- 
provided printer or an alternate device, such as a mag- 
netic tape or floppy disk. This output device is 
connected to the peripheral connector panel on the back 
of the equipment cabinet and must be placed within 50 
feet (15 meters) of the equipment cabinet. It can be the 
same device used for SMDA. If so, the SMDR informa- 
tion is buffered (up to 427 messages) while the SMDA 
report prints. Refer to SPECIFICATIONS, page 2-36, 
for details. 
36.16 Selectable SMDRoptions can include any com- 
bination of the following: 
Incoming calls 
Outgoing non-toll local calls (including “free” calls 
on unrestricted trunks and internal E&M calls) 
Outgoing toll calls (7digit, lOdigit, operator- 
assisted, or international calls) 
DISA calls 
Blocked DISA calls (Extended software package) 
DID calls 
Conference calls 
System ring-in messages that show how long calls 
ring before being answered 
End-Of-Dialing Digits In Reports 
36.17 
A programming flag is included in the SMDR 
report programming prompts that allows the program- 
mer to specify whether all dialed digits or just the digits 
that make upthe valid call appear in the SMDRreport. If 
desired, the “extra” digits used for dial-up banking 
machine, voice mail, automated attendant, or other purposes can be suppressed so that only the telephone 
number digits are recorded in the report. (This flag is not 
affected by the system-wide flag that suppresses digits 
for the keyset displays and redial buffer, described on 
page S-69.) 
I 
36.18 The programmer can determine whether 
absorbed digits and toll field digits appear in the SMDR 
printout. As an example, assume the following number 
was dialed: 89 (other system’s trunk access code) - 
10288 (equal access) - 1 (toll field) - 602 (area code) - 
961-9000 (sevendigit number). The absorbed digits 
(the other system’s trunk access code) can be suppressed 
so that only 102881+X2- 961-9000 appears. Or, all but 
the first digit in each toll field can be suppressed to print 
89-11-602- 961-9000. The absorbed digits and the toll 
fields can all be suppressed to show 11-602-961-9000. 
36.19 A programming flag is included in the SMDR 
report programming prompts that allows the program- 
mer to specify whether all dialed digits or just the digits 
that make up the valid call appear in the SMDR report 
and are stored in the redial buffer. If desired, the “extra” 
digits (dialed after the end of dialing the telephone num- 
ber) used for dialing banking machine, voice mail, auto- 
mated attendants, or other purposes can be suppressed 
so that only the telephone number digits are recorded in 
the report and stored in redial memory. 
36.20 The programmer can determine which 
equipped station(s) will be included in the report. How- 
ever, if DISA calls, conference calls, and ring-in diag- 
nostics options are enabled, all are recorded (even when 
they involve stations not selected in the database for re- 
cording). 
36.21 To allow SMDR to give a more accurate repre- 
sentation of elapsed time, an option can be enabled that 
records the elapsed time of calls in seconds instead of 
minutes. For calls up to 999 seconds (about 16.67 min- 
utes) long, the ELAPSED TIME field will show 
“S=XXX” (XXX represents the number of seconds). 
For calls lasting longer than 999 seconds, ELAPSED 
TIME will show “HI-kMM” (hours and minutes rounded 
up to the nearest minute). 
36.22 The SMDR output report is printed as shown in 
Figure 4-5 on the following page. A page heading (with 
the day of the week, date, month, year and column head- 
ings) is generated at midnight, when the clock cycles 
from 2359 to 0000 hours (international time). 
Page 4-123  
						

							FEATLJRES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-5. SMDR REPORT FORMAT . . . 
-J 
/ 
,.,’ 
TYP ExT# 
XxXxXxX 
I 
USRNAME 
TRUNK 
DIALED 
DIGITS 
START 
ELPST 
COST 
ACCT 
CODE USRNAME TRUNK DIALED DIGITS 
START ELPST COST 
ACCT CODE 
AlmAAAA xX.xX xx . . . . . . . . . xx 
HH:MM HH:MM $xX.xX xx2Ixxxxx 
Call type abbreviations for: 
l Incoming calls (IN) 
0 Outgoing local calls &OC) 
0 Outgoing Vreen calls (000) 
l Seven-digit outgoing toll calls 07) 
0 Ten-digit outgoing toll calls (TlO) 
l Operator-assisted/international calls (TOI) 
0 DISA calls (DSA) and Conference calls (CNF) 
0 Blocked DISA calls (BLK) 
l Ring in (blank field) 
The extension number @XXX) of the last station to handle the call. For a CO-to-CO call, this field 
shows the second trunk involved (XXX). For a ring-in record, it shows the extension number of the 
station that answered, or it shows * * * * if the call was unanswered. For a blocked DISA call, it shows 
the primary attendant’s extension number if the call was answered by the attendant or the DISAcall- 
er hung up; if the call was reverse-transferred from the attendant, it shows the station that picked up 
the call. 
User’s name as programmed. This field is blank if no user name is programmed. 
The circuit number of the trunk used during the call. 
The first 28 digits of the telephone number dialed, including hyphens between the toll 
field, area code, office code, etc. An asterisk (*) at the end of the dialed digits field indicates that 
either there was a long enough break in loop current to disconnect the call (the IC-CO Disconnect or 
CO-CO Disconnect timer expired), or the outside party hung up before the station user hung up. 
Some digits may be suppressed (see the previous page for an explanation). “RING” appears for a 
ring-in record. If a call is blocked by weekly toll limits, the record will show only those digits that 
determined that it was a blocked call type. For example, if 1-602-961-xXxX is a blocked number, 
only l-602-961 will appear in the record. 
Time the call was placed or answered is shown in 24-hour time (O&O0 - 2359) rounded up to the 
nearest minute. 
Call length from the beginning of the call until disconnect. Elapsed time is rounded up to the nearest 
minute to show hours and minutes. If the option is enabled that shows call duration in seconds, calls 
up to 999 seconds (about 16.67 minutes) long appears as S=XXX (XXX represents the number of 
seconds) and calls lasting longer than 999 seconds appear as HHMM (hours and minutes rounded up 
to the nearest minute). For ring-in records, S=XXX indicates the ring-in time in seconds. 
Approximate cost of the call (xXx.xX>, based on the database information, rounded to the nearest 
cent. 
A standard, forced, class-of-service, or optional account code (4-S digits). A class-of service 
or optional account code overrides installer-programmed standard or forced account codes. The 
field is blank if no account code was used. 
Page 4-124  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
D. SYSTEM ERROR REPORTING 
36.23 The system has a self-diagnostic feature that 
checks for minor and major faults within the central and 
peripheral equipment. When a failure is detected, the 
software determines the impact of the problem and clas- 
sifies it as a major or minor alarm. A major alarm re- 
quires immediate attention from service personnel; the 
system is not operable. A minor alarm can be as simple 
as a loose printer cable or power cord, or the printer run- 
ning out of paper or ribbon. 
36.24 A minor alarm sends a message to the system 
attendant(s) programmed to receive alarms and to the 
error message port (if programmed). Both minor and 
major alarms are recorded through the serial ports (if the 
ports are connected to output devices). A fault history 
report is available on demand to service personnel 
through database programming (however, minor alarms 
#ol - #Cl4 do not appear in the history report). 
36.25 Minor alarm messages print in the format 
shown below. The message indicates the time the error 
message was printed, the type and number of the alarm, 
and an explanation of the error. 
+++ OO:OOiULNORALARiU#XX 
[32-character message] 
* * * 00.40 /Field Service Diagnostics message] 
- - - 00.40 [Engineering Diagnostics message] 
36.26 User-serviceable minor alarms are: 
I 0 
#l EXT XXX STATION OFF-HOOK: A station 
remained off hook and inactive until the Inactivity 
Alarm timer expired. Replace the handset in its 
cradle at the station indicated. 
NOTE: This message will appear only if the data- 
base option that broadcasts station off-hook alarms 
is enabled. 
l #02SMDRPRINTER TIMEOUT, #03 ERROR 
PRINTER TIMEOUT, or #04 SMDA PRINTER 
TIMEOUT: The printer possibly has a loose cable 
or power cord, or it has run out of ribbon or paper. 
. #30 TOLL SECURITY FEATUREEXP~ 
This alarm indicates that the Weekly Toll Limit fea- 
ture is no longer in effect. It can be reenabled only 
by Inter-Tel Services personnel. 
. #31 TOLL SECURITY LIMIT EXCEEDED and 
#34 TOLL SECURITY LIMIT AT 80%: The 
weekly limit for one or both types of monitored calls 
is 80% or 100% depleted. The programmer can set 
the limit to a higher value or reset it to zero. (When 
either of these alarms is displayed, any further 
alarms will not overwrite the display.) 
. #32 TOLL SECURITY DA’IA CHANGED: This 
indicates that the weekly toll limit information has 
been changed in the database. 
. #33 DISA SECURITY LIMlTEXCEEDED:This 
indicates that a DISA caller has entered an invalid 
password three consecutive times. DISAwill not an- 
swerthat trunk for five minutes after the third invalid 
password has been entered. 
36.27 All other minor alarms, which require attention 
from service personnel, field service diagnostics, and 
engineering diagnostics are explained in TROUBLE- 
SHOOTING, beginning on page 6-7. 
36.28 A major alarm occurs when a problem has 
caused a malfunction. The message appears on all dis- 
play keysets affected and, the designated serial port. A 
complete list of error messages is located in the 
TROUBLESHOOTING section. 
E. POWER FAILURE CAPARILJTIES 
36.29 The Matrix and Expansion Cards contain relay 
contacts that can be used for power failure transfer that 
allows one or more single-line sets to access predeter- 
mined trunks in the event of a processor board failure or 
a power failure. Additional equipment is required. Refer 
to SPEClPlCAfIONS, page 2-14, for more informa-. 
tion. 
Page 4-125  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
cc 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
PROGRAMMING 
XVTENXS 
PAGE 
Introduction ........................................................ 
5-3 
k System Software Packages 
........................................ 5-3 
B. System Size 
..................................................... 5-3 
C. Plan The Programming Session 
.................................... 5-3 
System Set-Up For Programming 
...................................... 5-3 
. Initial Installation Of Stand-Alone/Remote Software 
.................. 5-4 
B. Upgrading A 416/832 Database For Stand-Alone Programming 
......... 5-7 
C. Beginning An Off-Site Stand-Alone Programming Session 
............. 5-7 
D. Installing A Printer Driver For Stand-Alone Reports 
.................. 5-8 
E. Connecting The Remote Programming Session 
....................... 5-9 
Session Timer And Screen Saver 
....................................... 5-11 
Microsoft Windows 
.................................................. 5-11 
How To Use The Programming Windows 
............................... 5-12 
. Text Box ....................................................... 
5-12 
B. List Box 
........................................................ 
5-12 
C. Command Button 
............................................... 
5-13 
D. Option Button 
.................................................. 5-13 
E. Check Box 
...................................................... 
5-13 
F. Items That Cannot Be Selected - Gray Items 
........................ 5-14 
G. Hourglass Symbol Cursor 
......................................... 5-14 
H. Update To Database - Exit Screen 
................................. 
5-14 
Applications Menu 
.................................................. 5-15 
Default Values 
...................................................... 
5-24 
A. Configuration 
................................................... 5-24 
B. Attendant 
...................................................... 
5-24 
C. Stations ........................................................ 
5-24 
D. Trunks 
......................................................... 
5-24 
E. Toil Restriction 
.................................................. 5-24 
F. Miscellaneous ................................................... 
5-24 
Station Programming - Individual Station Information (SIN) 
............ 
5-25 
A. Station To Be Reviewed 
........................................... 
5-25 
B. User Name And Area To Be Reviewed .............................. 
5-28 
C. Miscellaneous Flags Window 
...................................... 
5-30 
D. Miscellaneous Information Window ................................ 
5-32 
E. Outgoing Access - Day Or Night 
.................................. 
5-34 
. Programmable Key Programming Window 
.......................... 
5-35 
G. Secondary Call Keys ............................................. 
5-37 
H. Special Purpose Station Window 
................................... 5-38 
I. System Forwarding .............................................. 
5-41 
J. Toll Restriction Information Window ............................... 
5-42 
Station Programming - Batch Programming Options 
.................... 5-44 
A. Key Assignments (KEY) .......................................... 
5-44 
B. Ring Zone Programming (ZONE) .................................. 
5-51 
C. Station Features (SFEA) .......................................... 5-52 
Page 5-l  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
WGlMX 416/832 INSTALLATION & MAINTENANCE 
CONTENTS PAGE 
10. System-Wide Features 
............................................... 5-54 
. Account Code Information 
(ACer’) 
................................. 5-54 
B. DND And Reminder Messages (MESG) 
............................. 5-57 
C. Extensions, Usernames, And Feature Codes (EXT) .................... 5-58 
D. Hunt Groups (HUNT) 
............................................ 5-61 
E. Miscellaneous System-Wide Information (MIX) ..................... 5-67 
. Page Zones (PAGE) 
.............. ..e...........................i. 5-70 
G. Relay Programming (RLAY) ...................................... 5-73 
H. System Forwarding (SFWD) ...................................... 5-74 
I. System Speed Dial (SSPD) 
........................................ 5-75 
J. Timers (TIMR) 
................................................. 5-77 
. Tenants And Departments (TNT) 
.................................. 5-85 
11. Toil Restriction ..................................................... 5-88 
. Alternate Carriers And Allowed Long Distance (ALT) 
................. 5-88 
B. Area/Of&e Codes Allowed/Restricted (AREA) 
....................... 5-90 I 
C. SCOS Information (SCOS) 
....................................... 5-95 
I 
D. Toll Security .................................................... 5-97 
12. Least-Cost Routing (LCR) ............................................ 
5-98 
. Dial Rules ...................................................... 
5-99 
B. Route Groups ................................................... 
5-100 
C. Facility Groups 
................................................. 5-101 
13. ‘hunk Programming ................................................ 
5-103 
. Individual ‘Ihnk (INDT) 
.  ......................................... 5-103 
B. ‘hunk Groups, Did Groups, And Ring-In/Answer Patterns (TRNK) ..... 5-106 
C. Tl Programming ................................................ 
5-122 
14. Attendants ......................................................... 
5-133 
A. Attendant’s Console (CONS) 
...................................... 5-133 
B. Alias Programming (AL%) ....................................... 5-134 
C. DSS/BLF Assignment (DSS) 
....................................... 5-136 
15. Station Message Detail ............................................... 5-138 
. Call Cost Factors (COST) 
......................................... 5-138 
B. SMDA ......................................................... 
5-139 
C. SMDR ......................................................... 
5-143 
16. Service ............................................................ 
A. Error Message Program (ERR) 
.................................... 
B. Hybrid Balance (HYBR) .......................................... 
C. Maintenance Programming (MAIN) 
................................ 
D. Passwords (PASS) ............................................... 
E. Report Programming (REP) ...................................... 
F. Customized Report Programming (CREP) 
.......................... 
G. Save/Restore (SAVE) ............................................. 
H. Serial Port Configuration (PORT) ................................. 
I. System Configuration (CONF) .................................... 5-146 
5-147 
5-148 
5-149 
5-150 
5-151 
5-153 
5-168 
5-170 
5-171 
Page 5-2  
						

							INTER-TELPRACTICES 
IMWGMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
1. INTRODUCTION 
1.1 This section of the 416/832 manual explains how 
to program the system. The system is fully functional 
when defaulted and only requires programming to meet 
the customer’s special needs. Programming functions 
are divided among several “windows” so that specific 
features can be programmed easily. 
NOTE: Programmers must be properly certified on the 
416/832 System to receive technical support. 
A. SYSTEM SOFTWARE PACKAGES 
1.2 
Software is available in five “packages” that pro- 
vide different combinations of features. The available 
software packages include the following: 
0 
I 
0 
a 
0 Ml?-Rated, Basic: This package includes all basic 
features, including Least-Cost Routing @CR), Hunt 
Groups, and Direct Inward Dialing (DID). It does 
not include Toll Security Features, Intercom/Gut- 
side Directory, Automated Attendant, Station Mes- 
sage Detail Accounting (SMDA), Tl, or E&M. 
W-Rated, Extended: This package provides 
every feature in this manual except Tl and E&M. 
m-Rated, Extended Plus Tl and E&M: This 
package provides every feature described in this 
manual including Tl and E&M. 
RF-Rated, Extended Plus Tl and E&M: This 
package has all of the features described in this man- 
ual except Least-Cost Routing (LCR). Also, users 
are limited to accessing only the trunk group’s high- 
est numbered trunk when a trunk group key is 
pressed or a trunk group access code is entered. 
When programming a RF-rated system, LCR will 
still appear in the Applications Menu on page 5-15, 
but if selected, an error message is presented to 
re- 
mind the programmer of its absence. The LCR fea- 
ture code and description have not been removed 
from any screens but, the system ignores any refer- 
ence to LCR. 
1.3 The IMX 4161832 has an additional software 
package that has all of the features described in this 
manual, plus it allows the GX station instruments to be 
installed on the system. (Refer to Appendix A in the 
back of the manual for complete information.) 
1.4 To determine which software package is installed, 
press the ALT key and the SPACE BAR while viewing 
any screen. “About...” will appear in reverse video at the 
top of the screen. Then press RETURN. A window ap 
pears that shows the part number of the software. To 
exit, press REIDRN again. 
B. SYSTEM SIZE 
1.5 
The system size (standard or expanded) is deter- 
mined by the system software disks that are used during 
installation. Refer to page 5-4 for software installation 
instructions. 
1.6 When the system is first powered up, one of three 
default configurations (A, B, or C) will be used to assign 
extension numbers to the station circuits. In all con- 
figurations, the Matrix Card is assigned to slot 27 and 
the Expansion Card is assigned to slot 54; these assign- 
ments cannot be changed. No other slots in the expan- 
sion cabinet are given default configurations. The three 
default configurations are: 
If configuration A is used, slots l-20 are KSCs and 
slots 21-Z are LGCs. 
If configuration B is used, slots l-10 are KSCs, slots 
11-19 are SLCs, and slots 20-26 are LGCs. . 
If configuration C is used (IMX Systems only), slot 1 
I 5-G 
is a KSC, 2-10 are DKSCs, 11-19 are SLCs, and ,’ 
20-26 are LGCs. 
C. PLAN TECE PROGRAMMIN G SESSION 
1.7 
Determine the features that need to be pro- 
grammed to meet the customer’s needs. Then refer to 
the specific programs and program planning sheets. For 
example, if the customer wants to use the Hunt Group 
feature, refer to the programming information on page 
5-61 and the program planning sheet on page 5-212. 
2. SYSTEM SET-UP FOR 
PROGRAMMING 
2.1 There are three methods that can be used for pro- 
gramming the 4161832 System. 
l On-site programming with the 416/832 monitor and 
keyboard 
l Programming using a stand-alone personal comput- 
er 
0 Remote programming using a modem connection 
2.2 Each is described separately in the following 
pages. Only one programming session can be in opera- 
tion at a time. 
2.3 For remote or stand-alone programming, the com- 
puter must be an IBM* AT-compatible personal com- 
puter with a minimum of: MS-DOS 3.3, 300- or 
1200-baud modem, 5 megabytes memory available on 
the hard disk drive, 640k RAM (with minimum 512k 
available), and a 1.2 megabyte SJ&inch floppy disk 
drive (double sided/high density) and a monochrome 
Page 5-3  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICE!J 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
monitor (CGAis not recommended). Amouse is option- 
al. 
*IBM and AT are registered trademarks of International 
Business Machines Corporation. 
2.4 The PC used for stand-alone and/or remote pro- 
gramming must have the appropriate Stand-Alone/Re- 
mote Progr 
amming software installed. There are sepa- 
rate Applications Setup disk sets for the standard (416) 
and expanded (832) system configurations. If used for 
stand-alone programming, the PC must also have a de- 
fault database loaded on the hard drive (the system data- 
base information is later transferred to the 416/832 Sys- 
tem using Save/Restore via modem connection or direct 
on-site connection). The software version on the remote 
or stand-alone PC must match the version of the system 
database being programmed. 
NOTE: The programming PC must have a conjig.sys 
file with the following command lines: “buffers=30” 
and “files=20”. Also, when installed, the new system 
software automatically includes the command “de- 
vice=c:\dos setver.exe” in the configsys file, which is 
required for proper MS-DOS S.Ol6.Ol6.2 operation. If 
the software is installed on a system that still uses MS- 
DOS 3.3, an error message (stating an invalid config.sys 
command has been detected) is displayed during the 
power-up sequence. The message can be ignored; the 
software is compatible with all four versions of DOS. 
On-Site Programming 
2.5 Refer to the SPECIFICATIONS section, page 
2-36, for monitor and keyboard specifications. When 
the system is turned on, the monitor will automatically 
display an Inter-Tel logo screen. The instructions begin- 
ning on page 5-12 explain how to use the keyboard for 
programming. 
Stand-Alone Programming 
2.6 A personal computer (PC) can be used for pro- 
gramming the 4161832 System. To use a PC in this man- 
ner, the Stand-Alone/Remote programming software 
must be loaded on drive C. The system database infor- 
mation is stored on double-sided/high density floppy 
disks and is later transferred to the 416/832 System us- 
ing Save/Restore. This section includes the following 
instructions that apply to stand-alone programming: 
l Initial installation of Stand-Alone/Remote software 
(see paragraph 2.9) 
l Upgrade of a 416/832 database for stand-alone pro- 
gramming (refer to page 5-7) 
l Installing a printer driver for stand-alone report 
printing (refer to page 5-8) 0 Beginning the stand-alone programming session 
(refer to page 5-7) 
Remote Programming Using A Modem 
. . 
!, 
,i 
2.7 The 416/832 database can be programmed over 
the telephone lines using a remote FC and a 300/12tlO 
baud modem. Remote programming requires Stand- 
Alone/Remote programming software loaded on the re- 
mote PC. This section includes the following instruc- 
tions that apply to remote programming: 
l Initial installation of Stand-Alone/Remote software 
(see paragraph 2.9) 
l Connecting the remote programming session (refer 
to page 5-9) 
2.8 To access the system modem, the single-line port 
on the Matrix Card must be connected to the systemMo- 
dem Card jack labeled “wall” using a mod-to-mod line 
cord. The modem can then be accessed using one of the 
following methods: 
0 
0 
0 
A Have the system attendant, automated attendant, or 
a station user transfer remote programming calls to 
the modem extension (defaults to 2600). 
Set up a direct ring-in to the modem extension on 
one trunk for day and/or night modes. 
Use a DISA trunk and dial the modem extension 
number. 
IIVITML INS~TION OF 
S’IAND-ALONE/REMOTE SOFIWARE 
2.9 TO IN- THE SEWD-ALONEBEMOIE SOFIMRE 
(INIIZQLNs-0~: 
(1) 
(2) 
(3) 
(4) 
(5) Insert the Installation Disk (disk 1) in the floppy 
disk drive. 
At the C:\> prompt, type “a:” and press the RE- 
TURN (or ENTER) key. (The monitor displays 
the A drive programming prompt “A\>“.) 
At the AZ:\> prompt, type “setup” and press RE- 
TURN. (The monitor displays the two installa- 
tion options - Full or Stand-Alone/Remote.) 
Use the up or down arrow keys to highlight “S” 
(for stand-alone/remote) and then press RE- 
TURN. (The monitor displays information con- 
cerning the setup program.) 
After reading the information, press RETURN. 
(The monitor displays the default directory name 
“CAAP”.) 
NOTE: If using MS-DOS 5.0 or above with the 
extended memory (hinzemsys) file set up for use 
Page 5-4  
						

							INTER-TELPRACTICES 
ITCUGMX 416/832 INST4LLATION % -ANCR PROGRAMMING 
Issue 1, November 1994 
(6) 
Q 
(8) 
69 
00) 
with rnothet application, the monitor may dis- 
play a message about reconfiguring the PC to op 
timize system performance. Disregard the mes- 
sage and continue with the installation. 
Press RRTURN to accept the default directory 
name, or edit the name as desired and then press 
RETURN. (The monitor displays a list of PC 
types.) 
Use the up or down arrow keys to highlight the 
type of PC being used and then press RETURN. 
(The monitor displays the determined hardware 
configuration.) 
Zf the ha&ware configuration is correct as dis- 
play4 use the up or down arrow keys to high- 
light “No Change” and then press RETURN. 
(The monitor displays an extended memory op 
tion.) 
Zf the haniwaw configuration is not correct, or if 
you wish to change the displayed configuration: 
a. Use the up or down arrow keys to highlight 
the item you wish to change and then press 
RRTURN. (Ihe monitor displays a list of 
types of that item.) 
b. Use the up or down arrow keys to highlight 
the appropriate type and then press RE- 
TURN. (The monitor again displays the 
hardware configuration.) 
c. To change additional items, repeat steps 8a 
and 8b. Once the configuration is correct as 
displayed, use the up or down arrow keys to 
highlight “No Change” and then press RE- 
TURN. (The monitor displays an extended 
memory option.) 
NOTE: If installing a mouse on the PC, ensure 
that the COM port assigned to the mouse is not 
being used by any other device. 
Use the up or down arrow keys to highlight “N” 
(for no extended memory) and then press RE- 
TURN. (The monitor displays a printer/plotter 
installation option.) 
Zf you do not wish to install a lrpecial printer/ 
plotter drive5 use the up or down arrow keys to 
highlight “C” (for continue setup) and then press 
RETURN. 
Zf you wish to install a special printerlplotter 
driver: 
a. Use the up or down arrow keys to highlight 
“I” (for install a printer or plotter) and then press RRTURN. (The monitor displays a list 
of printers/plotters.) 
b. Use the up or down arrow keys to highlight 
the printer/plotter type that most closely 
matches your printer/plotter and then press 
RETURN. (The monitor displays a list of 
P-4 
c. Use the up or down arrow keys to highlight 
the port on which your printer/plotter is 
installed and then press RETURN. (The 
monitor again displays a printer/plotter 
installation option.) 
d. To install additional printer/plotter drivers, 
repeat steps 10a through 1Oc. 
When all of 
the desired printer/plotter drivers are 
installed, use the up or down arrow keys to 
highlight “C” (for continue setup) and then 
press RRTURN. 
 
Zf installing stan&ni-size system sofnuanz, the 
monitor displays the three default database op 7 
tions -A, B, C (IMX), or Personal. Use the up or 
down arrow keys to highlight the desired default 1 
i . 
database option and then press RETURN. (The f 
,I 
software looks for an existing database, then the ‘,, 
files from the Installation Disk are copied onto  
the hard disk drive. When finished, the monitor j 
displays “Insert the Applications Setup Disk (2) I 
in the following drive”.) I, -. -“-~-~ 
Zf installing expanded system sojbare, the soft- 
ware looks for an existing database, then the files 
from the Installation Disk are copied onto the 
hard disk drive. (When finished, the monitor dis- 
plays “Insert the Applications Setup Disk (2) in 
the following drive”.) 
Remove the Installation Disk, then insert the 
Applications Setup Disk (disk 2) in the floppy 
disk drive and press RETURN. (The files from 
the Applications Setup Disk are copied onto the 
hard disk drive. When finished, the monitor dis- 
plays “Insert the Applications Software Disk (3) 
in the following drive”). 
NOTE: Do not change the displayed drive (AZ). 
Remove the Applications Setup Disk, then insert 
the Applications Software Disk (disk 3) in the 
floppy disk drive and press RETURN. (The files 
from the Applications Software Disk are copied 
onto the hard disk drive.) 
Zf the qecial printer/plotter driver installation 
option was not selected in step 
10, the monitor 
displays “Insert the Appropriate Database Disk 
in the following drive.” Remove the Applica- 
tions Software Disk. 
Page 5-5  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMXIGMX 416/832 INSTALLATION & MAJNTENANCE 
3 
(16) 
If the special printer/plotter driver installation 
option was selected in step 10, the monitor dis- 
plays “Insert the CP Software Disk (4) in the fol- 
lowing drive.” 
a. Remove the Applications Software Disk. 
b. Insert the Call Processing Software Disk 
(disk 4) in the floppy disk drive and press 
RElURN. (The files from the Call Process- 
ing Software Disk are copied onto the hard 
disk drive. When finished, the monitor dis- 
plays “Insert the Appropriate Database Disk 
in the following drive”.) 
c. Remove the Call Processing Software Disk. 
Insert the Database Disk (disk $6, or 7 depend- 
ing on the system software being installed) or a 
customized database disk in the floppy disk drive 
and press RETURN. (The files from the database 
disk are copied onto the hard disk drive.) 
If the special printerlplotter driver installation 
option was not previously selected (back in step 
lo), the software makes a backup copy of the 
new database, then the monitor displays an AU- 
TOEXEC.BAT file update option. Remove the 
Database Disk. 
If the special printer/plotter driver installation 
option waspreviously selected (back in step IO), 
the monitor displays “Insert the Printer Driver 
Disk (7 or 8) in the following drive”. 
a. Remove the Database Disk. 
b. Insert the Printer Driver Disk (disk 7 or 8, 
depending on the system software being installed) in the floppy disk drive and press 
RETURN. Qhe files from the Printer Driver 
Disk are copied onto the hard disk drive. 
When finished, the software makes a back- 
up copy of the new database, then the moni- 
tor displays an AUXEXEE.BAf file up 
date option.) 
c. Remove the Printer Driver Disk. 
(17) To allow the installation sojhvax to automati- 
cally update or create the AVTOEXEC.BATfile, 
use the up or down arrow keys to highlight “Y” 
(for yes) and then press RETURN. (The monitor 
displays “SETUP HAS NOW BEEN COM- 
PmD SUCCESSPULLY..n) 
To manually up&e or create the AUTOEX- 
EC.BATfile, read the information displayed on 
the monitor, use the up or down arrow keys to 
highlight “N” (for no), and then press RJZTURN. 
(The monitor displays “SETUP HAS NOW 
BEEN COMPLETED SUCCESSFULLY.“) Edit 
or create the AUTOEXEC.BAP file to include: 
a. C&G’ (or other directory name 
if used) with 
the existing paths in the PATH environment 
variable. 
b. SET DBDPAIX = C&V (or other directory 
name if used). 
c. SET DBPPKPH = C:\Ap (or other directory 
name if used). 
(18) Reboot the PC. (The monitor displays the C drive 
programming prompt “C:\>“.) 
Page 5-6