Toshiba Estudio 230 Manual

							June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING
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[CC90] Upper stack tray lift motor abnormality
MJ-1022
Is the wiring between the finisher controller PC bo ard and upper stack tray lift motor (M5) 
correct?
NO 
 Correct the wiring.
YES 
Are the front and rear sides of the upper stack tra y leveled?
NO 
 Level them.
YES 
Is the upper stack tray lift motor clock sensor (S19 ) working properly?
NO 
 Replace the sensor.
YES 
Is the stack tray paper height sensor (S10) working  properly?
NO 
 Replace the sensor.
YES 
Are the upper stack tray upper limit sensor (S25),  upper stack tray full sensor (S22) and 
stack processing safety switch (S26) working properl y?
NO 
 Replace the sensor or sensor controller PC board.
YES 
Does the voltage between the pins J14-1 pin and -2  pin on the finisher controller PC board 
become 24 V when the upper stack tray lift motor starts rotating?
NO 
 Replace the finisher controller PC board.
YES 
Check the wiring between the upper stack tray lift m otor and finisher controller PC board. If 
there is no problem, replace the upper stack tray li ft motor. 
						

							e-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTINGJune 2004 © TOSHIBA TEC
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[CCA0] Lower stack tray lift motor abnormality
MJ-1022
Is the wiring between the finisher controller PC bo ard and lower stack tray lift motor (M7) 
correct?
NO 
 Correct the wiring.
YES 
Are the front and rear sides of the lower stack tra y leveled?
NO 
 Level them.
YES 
Is the lower stack tray lift motor clock sensor (S9)  working properly?
NO 
 Replace the sensor.
YES 
Is the stack tray paper height sensor (S10) working  properly?
NO 
 Replace the sensor.
YES 
Are the lower stack tray upper limit sensor (S13) an d lower stack tray full sensor (S23) work-
ing properly?
NO 
 Replace the sensor or sensor controller PC board
YES 
Does the voltage between the pins J3-1 pin and -2 p in on the finisher controller PC board 
become 24 V when the lower stack tray lift motor starts rotating?
NO 
 Replace the finisher controller PC board.
YES 
Check the wiring between the upper stack tray lift m otor and finisher controller PC board. If 
there is no problem, replace the motor. 
						

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[CCB0] Rear jogging plate motor abnormality/Alignmen t motor (rear) abnormality
MJ-1022 (Rear jogging plate motor abnormality)
 
Is the rear jogging plate home position sensor (S7)  working properly?
NO 
 Replace the sensor.
YES 
Is the wiring between the finisher controller PC bo ard and rear jogging motor (M4) correct?
NO 
 Correct the wiring.
YES 
Has the rack run over the stopper of the roll?
 YES 
Fix it.
NO 
1) Replace the rear jogging motor. 
2) Replace the finisher controller PC board. 
MJ-1025 (Alignment motor (rear) abnormality)
Is the aligning plate home position sensor (rear) ( PI5) working properly?
NO 
 Replace the sensor.
YES 
Is the wiring between the finisher controller PC bo ard and aligning plate home position sen-
sor (rear) correct?
NO 
 Correct the wiring.
YES 
Is there any mechanical problem with the path of al igning plate?
YES 
Fix the mechanism.
NO 
Try replacing the alignment motor (rear) (M5). Is t he problem corrected?
YES 
End.
NO 
Replace the finisher controller PC board. 
						

							e-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTINGJune 2004 © TOSHIBA TEC
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[CDC0] Punch power failure occurred abnormality MJ-1025
Is the problem solved by turning the power of the e quipment OFF and ON?
YES 
End
NO 
Is the wiring between the finisher controller PC bo ard and punch controller PC board cor-
rect?
NO 
 Correct the wiring.
YES 
Does the voltage between the CN14-5 (+) and CN14-3  (-) on the finisher controller PC 
board become 24 V?
YES 
Replace the punch controller PC board.
NO 
Replace the finisher controller PC board.
[CDD0] Folding sensor abnormality MJ-1025
Is the folding position sensor (PI10) working prope rly?
NO 
 Replace the sensor.
YES 
Is the wiring between the finisher controller PC bo ard and folding position sensor (PI10) cor-
rect?
NO 
 Correct the wiring.
YES 
Is there any mechanical problem with the fold jam r eleasing dial?
YES 
Fix the mechanism.
NO 
1) Replace the staple/fold motor (M7). 
2) Replace the finisher controller PC board. 
						

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[CDE0] Paddle motor abnormality
MJ-1025
Is the paddle home position sensor (PI2) working pr operly?
NO 
 Replace the sensor.
YES 
Is the Swing guide home position sensor (PI3) working  properly?
NO 
 Replace the sensor.
YES 
Is the wiring between the finisher controller PC bo ard and Paddle motor (M2) correct?
NO 
 Correct the wiring.
YES 
Try to rotate the paddle motor (M2) clockwise and c ounterclockwise by hand. Is there 
mechanical trapping in the rotation of the paddle or the up/down movement of the swing 
guide?
YES 
Fix the mechanism.
NO 
1) Replace the paddle motor (M2) 
2) Replace the finisher controller PC board.
[CE00] Communication error between finisher and punc her unit
MJ-1025
Is the problem solved by turning the power of the e quipment OFF and ON?
YES 
End.
NO 
Is the wiring between the finisher controller PC bo ard and the punch controller PC board 
correct?
NO 
 Correct the wiring.
YES 
Measure the voltage between CN14-5 (+) and CN14-3 ( -) on the finisher controller PC 
board 24 V?
NO 
 Replace the finisher controller PC board.
YES 
Replace the punch controller PC board. 
						

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5.1.15 Service call for others
[C970] High-voltage transformer abnormality
(1) Is the main charger installed securely? 
(2) Check if the spring of high-voltage supply conta ct point is deformed.
(3) Check if the needle electrode is broken or the m ain charger grid is deformed.
(4) Check if any foreign matters is on the needle el ectrode or the main charger grid.
(5) Is the transfer/separation charger installed sec urely?
(6) Check if the transfer/separation charger wire is  broken or unhooked.
(7) Check if any foreign matter is on the transfer/s eparation charger wire.
[CDF0] Initialize error of the offset tray
(1) Check if each connector between the OCT motor an d OCT board (CN261) is disconnected.
(2) Check if each connector between the OCT board (C N261) and LGC board (CN306) is discon-
nected.
(3) Check if each connector pin is removed or the ha rness is broken.
(4) Check if any conductor pattern on the OCT board  and LGC board is short circuited or open cir-
cuited.
(5) Replace the OCT motor.
(6) Replace the OCT board. 
(7) Replace the LGC board.
[CF60] Recycle toner transport area lock (1) Check if any foreign matter or toner flakes are  on the recycle toner transport area.
(2) Check if the auger or the gear is damaged on the  recycle toner transport area.
(3) Check if the connector (CN305) is disconnected o r the connector pin is removed on the LGC 
board.
(4) Check if the harness is short circuited or open ci rcuited.
(5) Replace the auger lock switch.
(6) Replace the LGC board.
[F090] SRAM abnormality on the SYS board
(1) Turn the power OFF and start up the Setting Mode  (08).
(2) When the message “SRAM ERROR DOES IT INITIALIZE? ” is displayed on the LCD, press [INI-
TIALIZE]. (SRAM is cleared.)
(3) Turn the power OFF and then back ON. If the erro r is not recovered, replace the SYS board.
[C940] Engine-CPU is abnormal
Is the “Call for Service” displayed even after the  power is turned OFF and back ON?
NO 
 Leave it and see what happens.
YES 
1) Check if the circuit pattern between the Engine-CP U and FROM is short circuited or 
open circuited.
2) Replace the LGC board if this error occurs frequen tly. 
						

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5
[F091] NVRAM abnormality on the SYS board
(1) Turn the power OFF and start up the Setting Mode  (08).
(2) When the message “NVRAM ERROR DOES IT INITIALIZE ?” is displayed on the LCD, press the 
[INTERRUPT] or [INITIALIZE] button. (NVRAM is initi alized.)
(3) Perform the panel calibration (08-692).
Note: Note:  When the NVRAM is initialized, the scanner and imag e processing related adjustments are 
also initialized. Readjust them after the NVRAM ini tialization.
(4) Turn the power OFF and then back ON. If the erro r is not recovered, replace the NVRAM on the 
SYS board.
[F092] SRAM/NVRAM abnormality on the SYS board
(1) Turn the power OFF and start up the Setting Mode  (08).
(2) When the message “NVRAM/SRAM ERROR DOES IT INITI ALIZE?” is displayed on the LCD, 
press the [INTERRUPT] or [INITIALIZE] button. (SRAM  is cleared and NVRAM is initialized.)
(3) Perform the panel calibration (08-692).
Note: Note:  When the NVRAM is initialized, the scanner and imag e processing related adjustments are 
also initialized. Readjust them after the NVRAM ini tialization.
(4) Turn the power OFF and then back ON. If the erro r is not recovered, replace the NVRAM on the 
SYS board.
[F100] HDD Initialization error
(1) Check if the HDD is mounted. 
(2) Check if the specified HDD is mounted.
(3) Check if the connector pins of the HDD are bent.
(4) Check if the power supply connector is disconnec ted.
(5) Check if the connector J111 on the SYS board is  disconnected.
(6) Replace the harness. 
(7) Initialize the HDD. (Key in “2” at 08-690.) 
(8) Replace the HDD. 
(9) Replace the SYS board.
[F101] HDD unmounted
[F102] HDD start error 
[F103] HDD transfer time-out 
[F104] HDD CRC error
[F105] HDD other error
(1) Check if the connectors of the HDD are disconnec ted.
(2) Check if the connector pins are disconnected or  the wires of harnesses are broken.
(3) Perform the bad sector check (08-694). If the ch eck result is OK, recover the data in the HDD. If 
the check result is failed, replace the HDD.
(4) Replace the SYS board.
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[F106] Point and Print partition damage
(1) Turn the power OFF and start up the Setting Mode  (08).
(2) Key in “662” and press the [START] button. (Part ition clearing is performed.)
(3) Restart the equipment. 
(4) Access TopAccess. Click the [Administration] tab , and then click the Maintenance Menu to open. 
Then install the “Point and Print” driver.
[F107] /SHR partition damage 
Initialize the Electronic Filing using the Setting  Mode (08-666).
[F108] /SHA partition damage 
Initialize the shared folder using the Setting Mode  (08-667).
[F120] Database abnormality
(1) Rebuild the databases. (Perform 08-684.) 
(2) If the error is not recovered, initialize the HD D. (Key in “2” at 08-690.)
[F130] Invalid MAC address (e-STUDIO202L/232/282) 
Compare the serial number of the equipment with a n umber displayed in 08-995. If they are different, 
enter the correct serial number at 08-995. 
[F200] Data overwrite kit (GP-1050/1060) is taken o ff
Clear the service call “F200”. (Key in “0” at 08-63 3.) 
* When the Data overwrite kit (GP-1050/1060) is take n off from the equipment, the service call “F200” 
occurs.
05/11 
						

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5.1.16 Error in Internet FAX / Scanning Function
Notes:  1. When initializing the Electronic Filing (Setting Mo de (08-666)), all data in the Electronic 
Filing are erased. Back up the data in the Electron ic Filing by using the Electronic Fil-
ing Function of TopAccess before the initialization .
2. When initializing the shared folder (Setting Mode ( 08-667)), all data in the shared folder 
are erased. Back up the data in the shared folder b y using Explorer before the initializa-
tion.
3. When formatting the HDD (Setting Mode (08-690)), al l data in the shared folder, Elec-
tronic Filing, Address Book, template, etc. are era sed. Back up these data before the 
initialization. Note that some of data cannot be ba cked up (Page 5-1).
[ 1 ] Internet FAX related error 
(when GM-1020/3020, 1030/3030, 2020 or 2030 is inst alled (e-STUDIO200L/230/280))
(when GM-1070/4070, 1080U/4080U, 2070 or 2080U is i nstalled (e-STUDIO202L/232/282))
[1C10] System access abnormality 
[1C32] File deletion failure 
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, first, check if there ar e no jobs existing and then perform the HDD formatt ing (08-
690). 
[1C11] Insufficient memory 
When there are running jobs, perform the job in err or again after the completion of the running jobs.
If the error still occurs, turn the power OFF and t hen back ON, and perform the job again.
[1C12] Message reception error 
[1C13] Message transmission error 
Turn the power OFF and then back ON. Perform the jo b in error again.
[1C14] Invalid parameter
When a template is used, form the template again. 
If the error still occurs, turn the power OFF and t hen back ON, and perform the job again.
[1C15] Exceeding file capacity 
Reset and extend the “Maximum send to E-mail/iFAX si ze” or reduce the number of pages and perform 
the job again. 
[1C20] System management module access abnormality 
[1C21] Job control module access abnormality 
[1C22] Job control module access abnormality 
Turn the power OFF and then back ON. Perform the jo b in error again.
Check if there are no other running jobs and perfor m the HDD formatting (08-690).
If the recovery is still not completed, replace the  SYS board.
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[1C30] Directory creation failure 
[1C31] File creation failure
[1C33] File access failure 
Check if the access privilege to the storage direct ory is writable.
Check if the server or local disk has a sufficient  space in disk capacity.
[1C40] Image conversion abnormality
Turn the power OFF and then back ON. Perform the jo b in error again.
Replace the main memory and perform the job again. 
[1C60] HDD full failure during processing
Reduce the number of pages of the job in error and  perform the job again.
Check if the server or local disk has a sufficient  space in disk capacity.
[1C61] Address Book reading failure
Turn the power OFF and then back ON. Perform the jo b in error again.
Reset the data in the Address Book and perform the  job again.
[1C62] Memory acquiring failure
Check if there is any job being performed and perfor m the job in error again.
Turn the power OFF and then back ON. Perform the jo b in error again.
Replace the main memory and perform the job again.
[1C63] Terminal IP address unset 
Reset the Terminal IP address. 
Turn the power OFF and then back ON. Perform the jo b in error again.
[1C64] Terminal mail address unset 
Reset the Terminal mail address. 
Turn the power OFF and then back ON. Perform the jo b in error again.
[1C65] SMTP address unset 
Reset the SMTP address and perform the job. 
Turn the power OFF and then back ON. Perform the jo b in error again.
[1C66] Server time time-out error 
Check if the SMTP server is operating properly. 
[1C67] NIC time time-out error 
[1C68] NIC access error
[1C6D] System error 
Turn the power OFF and then back ON. Perform the jo b in error again.
If the error still occurs, replace the NIC board.