Toshiba Estudio 230 Manual

							June 2004 © TOSHIBA TECe-STUDIO200L/202L/230/232/280/282 TROUBLESHOOTING
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[3C10] [3C11] [3C12] [3C13] TIFF analysis error 
These errors occur when the mail data is damaged fr om the transmission to the reception of the mail, or 
when the format of the attached file is not support ed by this equipment (TIFF-FX).
Request the sender to retransmit the mail.
[3C20] [3C21] [3C22] TIFF compression error
The compression method of the TIFF file is not acce ptable for this equipment. (Acceptable: MH/MR/
MMR/JBIG) 
Request the sender to retransmit the file in the ac ceptable compression method.
[3C30] [3C31] [3C32] TIFF resolution error 
The resolution of the TIFF file is not acceptable f or this equipment. (Acceptable: 200 x 100, 200 x 20 0, 
200 x 400, 400 x 400, 300 x 300 or equivalent) 
Request the sender to retransmit the file in the ac ceptable resolution.
[3C40] [3C41] [3C42] TIFF paper size error 
The paper size of the TIFF file is not acceptable f or this equipment. (Acceptable: A4, B4, A3, B5, LT,  LG, 
LD or ST) 
Request the sender to retransmit the file in the ac ceptable paper size.
[3C50] [3C51] [3C52] Offramp destination error 
These errors occur when the FAX number of the offra mp destination is incorrect.
Request the sender to correct the FAX number of off ramp destination and then retransmit the mail.
[3C60] [3C61] [3C62] Offramp security error
These errors occur when the FAX number of the offra mp destination is not on the Address Book.
Check if the FAX number of the offramp destination  is correctly entered or the number has not been 
changed. 
[3C70] Power failure error 
Check if the mail is recovered after turning ON the  power again.
Request the sender to retransmit the mail if it is  not recovered.
[3D10] Destination address error
Check if the setting of the server or DNS is correc t. Correct if any of the setting is incorrect.
When the content of the setting is correct, confirm  the sender if the destination is correct.
[3D20] Offramp destination limitation error
Inform the sender that the transfer of the FAX data  over 40 is not supported.
[3D30] FAX board error 
This error occurs when the FAX board is not installe d or the FAX board has an abnormality.
Check if the FAX board is correctly connected. 
						

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[3E10] POP3 server connection error 
Check if the IP address or domain name of the POP3  server set for this equipment is correct, or check 
if POP3 server to be connected is operating properl y.
[3E20] POP3 server connection time-out error
Check if POP3 server to be connected is operating p roperly.
Check if the LAN cable is correctly connected. 
[3E30] POP3 login error 
Check if the POP3 server login name and password se t for this equipment are correct.
[3E40] POP3 Login Type ERROR 
Check that the login type (Auto, POP3 or APOP) to t he POP3 server is correct.
[3F00] [3F10] [3F20] [3F30] [3F40] File I/O error 
These errors occur when the mail data is not transf erred properly to the HDD.
Request the sender to retransmit the mail. 
Replace the HDD if the error still occurs after ret ransmission.
[4030] No printer kit/Invalid 
Install the print kit and perform the job again.
Register it officially and perform the job again. 
[4031] HDD full failure during printing 
Reduce the number of pages of the job in error and  perform the job again.
Check if the server or local disk has a sufficient  space in disk capacity.
[4032] Private-print-only error
Select “Private”, and then perform the printing aga in.
[4033] Printing data storing limitation error 
Select Print, and then perform the printing again .
[4034] e-Filing storing limitation error 
Select Print, and then perform the printing again .
[4035] Local file storing limitation error 
Select Remote (SMB/FTP) for the destination of th e file to save.
[4036] User authentication error 
Perform the authentication or register as a user, a nd then perform the printing again.
[A221] Print job cancellation
This message appears when deleting the job on the s creen.
[A222] Print job power failure
When there are running jobs, perform the job in err or again after the completion of the running jobs.
If the error still occurs, turn the power OFF and t hen back ON, and perform the job again.
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[A290] Limit over error 
[A291] Limit over error
[A292] Limit over error
Clear the limit counter.
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5.2 Troubleshooting for the Image
1) Abnormality of image density / Gray balance
 Fig. 5-1
Defective area Step Check items Prescription
Density/Gray balance 1 Check the density/gray balance . Adjust the density.
Printer section 2 Check test print image (04-113). Go  to step 4 if there is any problem 
on image.
Scanner 3 Are the original glass, mirrors and  lens dirty? Clean them.
Printed image 4 Is the image faded? Perform troubleshoo ting for faded 
image.
5 Is background fogging occurring? Perform troubleshoot ing for back-
ground fogging.
6 Is there a blotch on the image? Perform troubleshoot ing for blotched 
image.
7 Is the image transferred normally? Perform troublesh ooting for abnor-
mal transfer.
Feeding direction
Image density Gray balance  
						

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2) Background fogging
 Fig. 5-2
Defective area Step Check items Prescription
Density reproduction 1 Check the reproduction of the  image 
density. Adjust the density.
Background reproduction 2 Check the background reprod uction. Adjust the background.
Printer section 3 Check test print image (04-113). Go  to step 4 if there is any problem 
on image.
Scanner 4 Are the original glass, mirrors and  lens dirty? Clean them.
Auto-toner 5 Is the auto-toner sensor normal? Check th e performance of the auto-
toner sensor and readjust.
6 Is the toner supplied normally? Check the motor and  circuits.
High-voltage transformer 
(Main charger / Developer  
bias) 7 Is the high-voltage transformer out-
put defective? Adjust the output, or replace the  
transformer.
Developer unit 8 Is the contact between the drum and  developer material normal? Adjust the doctor-sleeve gap and  
polarity.
Developer material/Toner/
Drum 9 Using the specified developer mate-
rial, toner and drum? Use the specified developer material, 
toner and drum.
10 Have the developer material and  drum reached their PM life? Replace the developer material and  
drum.
11 Is the storage environment of the  toner cartridge 35°c less without  
dew? Use the toner cartridge stored in the 
environment within specification.
Drum cleaning blade 12 Is the drum cleaned properly? C heck the pressure of the drum 
cleaning blade.
Toner dusting 13 Is toner heaped on the seal of the  developer unit? Remove the toner and clean the 
developer unit.
Feeding direction  
						

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3) Moire/lack of sharpness
 Fig. 5-3
Moire 
Lack of sharpness
Defective area Step Check items Prescription
Density reproduction 1 Check the reproduction of the  image 
density. Adjust the density.
Parameter adjustment  
value 2 Check the image processing param-
eters. Check the adjustment value for 
sharpness.
Printer section 3 Check test print image (04-113). Whe n defects occur, perform the cor-
responding troubleshooting proce-
dure.
Defective area Step Check items Prescription
Density reproduction 1 Check the reproduction of the  image 
density. Adjust the density.
Parameter adjustment  
value 2 Check the image processing param-
eters. Check the adjustment value for 
sharpness.
Printer section 3 Check test print image (04-113). Whe n defects occur, perform the cor-
responding troubleshooting proce- 
dure.
4 Check the image processing param- eters. Check the encircled areas A and B in  
the image, and change the sharp- 
ness intensity in the sharpness  
adjustment mode.
Feeding direction
A B  
						

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4) Toner offset
 Fig. 5-4
Toner offset (Shadow image appears approx. 94 mm to ward the dark image.)
Defective area Step Check items Prescription
Density 1 Is the density too high? Adjust the density. 
Fuser unit 2 Is the pressure of the fuser roller nor- mal? Check the pressure releasing parts  
and pressurization mechanism.
3 Is the thermistor in contact with the  fuser roller? Contact the thermistor with the fuser 
roller.
4 Is there a scratch on the fuser roller  surface? Replace the fuser roller.
5 Has the fuser roller reached its PM  life? Replace the fuser roller.
6 Is the setting temperature of the fuser  roller normal? Check the adjustment values of fuser  
roller temperature? 
08-407, 410, 411, 450, 515, 516
Paper 7 Has the appropriate paper type been  selected? Select a proper mode.
8 Is the setting temperature of the fuser  roller in each paper type normal? Check the setting and correct it.
08-412, 413, 437, 438, 451, 452, 
453, 518, 520, 521
9 Using the recommended paper? Use the recommended pa per.
Developer material 10 Using the specified developer ma te-
rial? Use the specified developer material  
and toner.
Scanner 11 Are the original glass (especially the  position of shading correction plate),  
mirror and lens dirty? Clean them.
Feeding direction
Approx.94mm  
						

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5) Blurred image
 Fig. 5-5
Defective area Step Check items Prescription
Paper 1 Is the paper in the drawer or LCF  damp? Change paper. Avoid storing paper in  
damp place.
Bedewed scanner 2 Is the scanner bedewed? Clean the sc anner.
Drum 3 Is the drum surface wet or dirty? Wipe the drum  with a piece of dry 
cloth. 
* Do not use alcohol or other  organic solvents.
Ozone exhaust 4 Is the exhaust fan operating prop- erly? Check the connection of connector. 
Replace the ozone exhaust fan.
5 Is the ozone filter stained or dam- aged? Replace the ozone filter.
Feeding direction  
						

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6) Poor fusing
 Fig. 5-6
Defective area Step Check items Prescription
Heater electric power 1 Check if the connector contact s prop-
erly. Correct it.
2 Is the heater shorted or broken? Replace the heater.
Pressure between fuser  
roller and pressure roller 3 Are the pressure springs working 
properly? Check and adjust the pressure 
springs.
Fuser roller temperature 4 Is the temperature of the  fuser roller 
normal? Check the setting and correct it. 
08-407, 410, 411, 450, 515, 516
Developer material/Toner 5 Using the specified develop er mate-
rial and toner? Use the specified developer material  
and toner.
Paper 6 Is the paper in the drawer or LCF  damp? Avoid storing paper in damp place.
7 Is the paper type corresponding to its  mode? Use the proper type of paper or 
select the proper mode.
8 Is the setting temperature of the fuser  roller in each paper type normal? Check the setting and correct it. 
08-412, 413, 437, 438, 451, 452,  
453, 518, 520, 521
9 Using the recommended paper? Use the recommended pa per.
Feeding direction  
						

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7) Blank copy
 Fig. 5-7
Defective area Step Check items Prescription
Transfer charger wire 1 Is the transfer charger wire  cut off? Replace the transfer charger wire.
High-voltage transformer 
(Transfer charger, Devel- 
oper bias) 2 Is the high-voltage transformer out-
put defective? Adjust the output, or replace the  
transformer.
3 Are the connectors of the high-volt- age harness securely connected? Is  
the harness open circuited? Reconnect the harness securely. 
Replace the high-voltage harness.
Developer unit 4 Is the developer unit installed prop -
erly? Check and correct the engaging con- 
dition of the developer unit gears.
5 Do the developer sleeve and mixers  rotate? Check and fix the drive system of the  
developer unit.
6 Is the developer material smoothly  transported? Remove the foreign matter from the  
developer material.
7 Has the magnetic brush phase been  shifted? Adjust the developer polarity.
8 Is the doctor blade positioned prop- erly? Adjust it using the doctor-sleeve jig.
Drum 9 Is the drum rotating? Check the drive system of  the drum.
CCD, SLG, SYS, LGC
boards and harnesses 10 Are the connectors securely con-
nected?
Check if the harnesses connecting  
the boards are open circuited. Connect the connectors securely. 
Replace the harness.
Feeding direction