Mitel SX 200 ML PABX Instructions Guide

							Features 
SUPERSET 401+ Telephones: 
A normal 2-party call is established, and the extension user requires to 
consult a third party: 
l Press the FLASH key - dial tone is heard, and the second party is placed 
in consultation hold. 
l Dial the number of the third party and establish a private 2-party 
conversation. 
l To alternate between calls, press the FLASH key. 
l Hang up to connect both parties. 
Busy Lamp Field 
Description 
A Busy Lamp Field (BLF) on the Programmable Key Module (PKM), 
indicates the status (idle, busy, DND) of a line appearance for a device, 
such as, normal stations, SUPERSET prime lines, key system telephone 
intercom lines, logical lines and trunks. Any SUPERSETtelephone with 
line keys may be programmed to use BLF indicators. If you add a PKM to 
a SUPERSETtelephone you can have additional BLF indicators. A PKM 
provides up to 30 BLF indicators arranged in two rows of 15. 
You can combine the device types with a set, to a maximum of three devices. 
The type limits are three PKMs with a set. PKM modules connect directly 
to the set. Refer to Programmable Key Module in this practice for details. 
Note: If you program an indicator on a PKM as a BLF, the key beside the BLF indicator 
is not assigned any function. You must program the key as a Direct Station Select 
key - see Direct Station Select in this document. 
The iLF indicator of a trunk line appearance, indicates the state of the trunk 
(idle or not idle). 
The BLF indicator of logical lines, indicates whether or not a call to the line 
will find the line busy. If the line is a multi-call line, the BLF indicator indicates 
idle until there are no free line appearances to ring. If the line is a key line, 
the BLF indicator indicates whether or not the line is occupied. 
Conditions 
None. 
Programming To program BLF indications of line appearances on a PKM, perform the 
following steps: 
l Display CDE Form 09 (StationslSUPERSETTelephones) or CDE Form 
45 (Key System Telephones). 
l Move the cursor to the bay/slot/circuit number of the SUPERSET410, 
SUPERSET 420, or SUPERSET 430 telephone. An asterisk (*) 
appears to the left of type if PKMs are programmed for the set. 
l Select the EXPAND PKM softkey. 
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“ENTER PKM NUMBER (1-3):” appears in the command line. 
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							Features Description 
l Type the address (1, 2, or 3) of the desired PKM in the command line. 
l Select the ENTER softkey to display the Expand PKM Set Subform for 
the PKM. The Expand PKM Set Subform allows you to program the 
functions of the 30 available PKM keys. Keys 31 and 32 in the form are 
listed as RESERVED since the PKM only has 30 keys. 
l Move the cursor to the desired key. (See Figure 2-2 for numbering.) 
l Move the cursor to the TYPE column (use the TAB key if necessary). 
l Select the BLF/DSS softkey (Type becomes “Busy Lamp”). 
l Press TAB key 3 times to get to EXT NUM column (or 4 times to get to 
the TRK NUM column). 
l Enter the number of the device to be monitored by the Line Appearance. 
l Select the ENTER softkey. 
Note: The keys on a PKM are preceded by a 1,2, or 3. The 1,2, or 3 indicates the order 
in which you associated the PKM with the set (e.g., the keys belonging to the first 
PKM that you associated with the set will be preceded by a “1”). 
Operation When answering an incoming call for one of the monitored stations, the 
attendant or SUPERSETuser can scan the Busy Lamp Field on the PKM 
to determine the station’s current status. 
Calculator 
Description 
SUPERSET telephones provide a basic four function calculator using 
the telephone keypad, display, and softkeys. The calculator has 2 modes 
of operation - General and Programmer. Once the calculator feature is 
accessed, the # key may be used to switch between the two modes. The 
default mode is the General mode. 
General Mode: In this mode of operation, the calculator allows for 
arithmetic operations. The telephone keypad is used as the numeric 
keypad; the * key is used as the decimal point key. Arithmetic operators (x, 
L 
+/=), clear entry/clear (CE/CLR) and another decimal point key appear 
&-;he softkeys. The display is on the top line of the LCD display. 
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Programmer Mode: In this mode of operation, the calculator allows for 
integer arithmetic / logical operations in either decimal or hexadecimal. In 
this mode, each softkey has 2 functions - the active function is designated 
by the ) pointer. To change to the second function, press the 2ND 
FUNCTION softkey. The display is on the top line of the LCD display. The 
second line of the display is the status register (nzvc - negative, zero, 
overflow, carry). When a bit in the status register is set, the corresponding 
letter is capitalized. The RADIX softkey switches between hexadecimal and 
decimal. The CLR softkey clears the displayed value (if there is no pending 
operator. Pressing the CLR softkey twice will always clear the status 
register. All operations are 32-bit. To enter hexadecimal characters A 
through F, enter the following: A=*1 , B=*2, C=*3, D=*4, E=*5 and F=*6. 
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							Features 
Conditions This feature is available only on SUPERSET telephones. 
Programming None. 
Operation The calculator feature operates as follows: 
l Press SUPERKEY. 
l Press CALCULATOR softkey. 
l Press SUPERKEY when completed. 
Call Forwarding 
Description Call Forwarding allows a user to forward calls from the normal extension 
to an alternate destination. The user may establish call forwarding for many 
reasons. Call Forwarding is set up by the extension, or by an attendant 
console, subattendant, or another extension for the extension (for example 
- I’m here). Call Forwarding destinations are internal to the PABX, except 
for Call Forwarding - External which forwards calls to an external 
destination, by system abbreviated dial number, personal speedcall key, or 
personal speedcall. Table 2-3 lists the types of call forwarding available. 
Each type of call forwarding is described separately in this section. 
Table 2-3 Call Forwarding Types 
Call Forwarding - Busy 
Call Forwarding - Don’t Answer 
Call Forwarding - Follow Me 
Call Forwarding - I’m Here 
Call Forwarding - External (destination) 
Call Forwarding - Internal / External Split (according to source) 
Call Forwarding 
- Busy / No Answer 
Feature Access Codes Which Activate Call Forwarding Types 
To activate call forwarding, the extension must dial the digits programmed 
for one of the following feature access codes. 
l 03 - Call Forwarding - All Calls 
(split forwarding must be disabled) 
l 04 - Call Forwarding - Internal Only 
(split forwarding must be enabled) 
l 05 - Call Forwarding - External Only 
(split forwarding must be enabled) 
l 06 - Call Forwarding - I’m Here 
l 07 - Call Forwarding - Cancel I’m Here. 
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							Features Description 
Condition Codes To Be Dialed Following Feature Access Codes 03 - 05 
After dialing a feature access code, the user must dial the condition code 
to identify the condition under which the call is to be forwarded. This does 
not apply for Call Forward - I’m Here and Cancel I’m Here. 
l 1 - Always (Unconditionally) 
l 2 -Busy 
l 3 - No Answer 
l 4 - Busy or No Answer 
Two examples of call forwarding from an extension are: 
Internal calls are to be forwarded to 1701 when External calls are to be forwarded to 1702 
not answered when busy or not answered 
Go off-hook and receive dial tone Go off-hook and receive dial tone 
Dial Call Forward Internal access code - 6.5 Dial Call Forward External access code - 62 
Dial Condition code 
for No Answer - 3 Dial Condition code for Busy/No Answer - 4 
Dial destination extension number - 1701 
Receive dial tone and hang up Dial destination extension number - 1702 
Receive dial tone and hang up 
Conditions The following conditions apply to the call forwarding feature: 
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2-64 Valid call forwarding destinations are: Dial 0 access code, night bell, 
LDN’s, hunt groups (not data or modem pooling type), industry-standard 
telephones, SUPERSET telephones, consoles, ACD Paths, personal 
speedcall keys, system abbreviated dial numbers, or personal 
speedcalls. 
An extension is considered BUSY for Call Forwarding - Busy if the 
extension is’not idle, has Do Not Disturb activated, or has its prime line 
appearance busy. See programming COS Option 262 for exceptions 
to Call Forward Busy. 
Forwarding is operational for when the called party is a logical line if 
the line appears on only a single telephone in the system. The 
forwarding setting of the SUPERSET telephone where the line is 
programmed is used to forward calls. 
Forwarding can be set up to the Dial 0 access code. The destination is 
translated from the access code to the routing point based upon the 
current NIGHT/DAY service at the time of forwarding (giving 
NIGHT/DAY based forwarding). Priority Dial 0 can be used as well, with 
the feature being checked for on the forwarding extension. 
Forwarding does not apply if the calling extension is the party to which 
the call would be forwarded. 
Forwarding does not apply if the forwardee is an industry-standard 
telephone, SUPERSETtelephone, or console and has COS Option 234 
(Never a Forwardee) in its COS. 
An extension can set up forwarding to an LDN. 
Forwarding cannot be programmed from an extension to itself. 
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							Features 
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March 1997 Forwarding is ignored when callbacks are honored, except when Call 
Forwarding - No Answer is programmed and enabled. 
No forwarding is done if the caller is the attendant, and the forwarding 
destination is the Dial 0 access code, and the forwarding destination is 
the calling attendant itself or an LDN. This restriction on the Dial 0 
access code applies for both the first and second hop of call forwarding. 
If an extension is a member of a hunt group and has forwarding enabled, 
the extension will still be rung if called via the hunt group (its immediate 
forwarding is ignored, except for Call Forward - No Answer). If it is called 
directly, its forwarding is honored. 
With Split Forwarding enabled, an extension can have two forwarding 
destinations; one for internal calls, and one for external calls. 
Forwarding must be enabled in the set’s COS. 
For Call Forwarding, all devices are treated as internal calls unless COS 
Option 709 (Follow External Call Forward) is enabled, for the calling 
device. 
Calls will not be forwarded from an extension that has COS 200 
(Account Code Forced Entry External Calls) activated, unless the 
forwarding destination is an ONS voice mail port. 
With multihop forwarding, calls may be forwarded twice (maximum) on 
any combination of conditions. 
When forwarding to a speedcall or abbreviated dial number, the 
forwarding always occurs regardless of the outcome of the call, unless 
to an illegal forwarding destination, in which case forwarding is ignored. 
For example, if toll control denies access to an external number or the 
forwarding is to an invalid number, no forwarding occurs. For forwarding 
to a personal speedcall key, the contents of the key are examined as 
per the validity of forwarding; if unsuitable, the forwarding is 
de-programmed and no forwarding occurs. 
SUPERSET telephone key or multicall line appearances of extension 
numbers do not ring or provide visual indication of incoming calls if the 
extension has activated Forwarding - Follow Me or Forwarding - Busy, 
if the caller is actually forwarded. See programming COS Option 262 
for exceptions to Call Forward Busy. 
Forwarding is not done if the forward destination is busy (it is busy if: 
Do Not Disturb is activated, it is not idle, or its prime line appearance is 
not idle). An exception is for Subattendant SUPERSETtelephones and 
enhanced answering positions. In these cases, the SUPERSET 
telephone is considered busy if there are no idle appearances of its 
prime line or multicall appearances of itself; see Subattendant - Basic 
Function. 
When Call Forwarding - Follow Me is activated, calls are always 
forwarded, even if the forward destination is busy. 
If the SUPERSET telephone being forwarded to has the Auto-Answer 
feature activated then the caller is answered with that feature; see 
Auto-Answer. 
Connection checking is done between the calling party and the party 
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							Features Description 
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2-66 If forwarding is activated but for some reason the forwarding is not done, 
the call continues as if forwarding was not active. If the call forward 
-don’t answer timer expires and no forwarding is performed, the recall 
no answer timer is started; see Recall. 
Calls forwarded to a speedcall or abbreviated dial number are treated 
as an external call by the system even if the entry is an internal 
destination. 
For SUPERSET display telephones and the console, the forwarding 
party’s identity is displayed when the forwarded party rings the 
SUPERSET telephone or is answered at the console. In a multi-hop 
forwarding situation, the first hop forwarder is displayed. 
If a caller is a trunk or a party with a single trunk on soft hold, System 
Option 21 (Incoming to Outgoing Call Forward) is checked; otherwise, 
check the COS Option 208 (Call Forward - External) of the forwarder, 
console or extension is externally call forwarded, the forwarding 
continues only if System Option 21 (Incoming to Outgoing Call Forward) 
is enabled. 
SUPERSET telephone keys with a ring type of DELAY, or multicall 
DELAY RING line appearances of extension numbers, will not ring if 
the extension has a DELAY RING timer active (controlled by COS option 
263 Delay Ring Timer) which has a longer duration than the COS option 
253 (Forwarding - Don’t Answer timer). When both options are active, 
both timers begin at the same time. If the delay ring timer expires first, 
the line will ring. If the forwarding timer expires first, the delay timer is 
canceled and ringing will not occur. 
When an incoming DID call is made to a set or station with COS 264 
(Half Fwd NA timer for DID call when VM msg on), and when that set 
or station has Voice Mail messages waiting, then the Call Forward No 
Answer timer is shortened by half. This is a toll saving option, allowing 
users who are calling in to check their messages to hang up if the cfna 
timer is not shortened, knowing they have no messages to retrieve. 
Forwarding - I’m here can only be canceled from the extension that set 
it up originally by using the Cancel I’m Here feature access code; it can 
also be canceled by the attendant or by the forwarded party by dialing 
the CLEAR ALL FEATURES access code. The forwarded party can 
re-program the forwarding via normal forwarding programming or via 
the CLEAR ALL FEATURES access code. 
When a SUPERSET display telephone receives a forwarded call, the 
display shows the number or name of the set that forwarded the call. 
If COS Option 258 (Display Prime Line as Forwarder) is disabled, the 
logical line will appear as the forwarder for all types of forwarding. 
Trunk calls forwarded by a set, subattendant, or console with COS 
Option 321 (Ignore Call Forward After Transfer) enabled will not follow 
the destination station’s forwarding programming and will instead recall 
the forwarding station. 
If call forwarding is enabled at a set, you hear broken dial tone followed 
by regular dial tone when you go off-hook. - 
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							Features 
Programming Assign access codes to the desired types of forwarding in CDE Form 02 
(Feature Access Codes): 
l Feature Access Code 03 (Call Forwarding - All Calls) * 
l Feature Access Code 04 (Call Forwarding - Internal Only) ** 
l Feature Access Code 05 (Call Forwarding - External Only) ** 
l Feature Access Code 06 (Call Forwarding - I’m Here) 
l Feature Access Code 07 (Call Forwarding - Cancel I’m Here) 
* Available only if COS Option 260 (Internal / External Split Call For- 
ward) is disabled. 
** Available only if COS Option 260 (Internal / External Split Call For- 
ward) is enabled. 
Programming is done in two steps: 
l Select one of five types of Call Forwarding - internal, external, both (int 
+ ext), I’m Here, and Cancel I’m Here. 
l Dial the feature access code. 
l Dial one of four Condition codes under which a call is forwarded (does 
not apply for Call Forward - I’m Here and Cancel I’m Here): 
1 - always, 2 - busy, 3 - no answer, 4 - busy/no answer. 
Enable System Option 21 (Incoming to Outgoing Call Forward) to allow 
trunks to be call forwarded externally. 
Enable one or more of the following COS options as required: 
l 206 Call Forwarding - Busy 
l 207 Call Forwarding - Don’t Answer 
l 208 Call Forwarding - External 
l 209 Call Forwarding - Follow Me 
l 210 Call Forwarding - Inhibit on Dial-in Trunks 
l 222 Call Forwarding - Inhibit on Hold Timeout 
l 253 Call Forwarding - Don’t Answer Timer 
l 258 Display Prime As Forwarder 
l 260 Internal / External Split Call Forward 
l 262 Ignore Forward Busy with Free Appearance; (see Call forwarding 
Busy / Don’t Answer) 
l 263 Delay Ring Timer (2 - 6 Rings) 
l 264 Half Fwd NA timer for DID call when VM msg on 
Operation Operation varies depending upon the device type as described in the 
following sections. 
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							Features Description 
Call Forwarding - Busy 
Description This feature forwards all calls when the extension is busy. While the 
extension is idle, calls may be made and received normally. 
Conditions 
The following conditions apply to this feature: 
l Refer to conditions listed under the heading, Call forwarding. 
l A telephone in Do Not Disturb is considered busy for forwarding. 
Programming 
Enable COS Option 206 (Call Forwarding - Busy) in the extension’s COS. 
Ensure Feature Access Code 03 (Call Forwarding - All Calls) has a feature 
access code programmed. 
For feature key activation of call forwarding on a SUPERSET 470 or ’ 
SUPERSET420telephone, program a CALL FORWARD feature key (see 
Feature Keys). 
Enable COS Option 262 (Ignore Forward Busy with Free Appearance) to 
have Call Forward Busy ignored when there are any free line appearances 
of the station or set. The next free appearance will be rung. COS option 
262 will also cause call forward busy to be ignored on sets using a line other 
than prime and which do not have appearances of their prime elsewhere. 
This applies only to the busy portion of Call Forward Busy /Don’t Answer. 
Operation Operation varies depending upon the device type as described below. 
Industry-standard and SUPERSET 401+ Telephones: 
To set up Call Forwarding - Busy: 
l Lift the handset - wait for dial tone. 
l Dial the access code for Call Forwarding - All Calls. 
l Dial the Condition code for the desired type of forwarding. 
l Dial the number to which calls are to be forwarded. 
l Dial tone returns. 
0 Hang up - the extension is available for normal use. 
To cancel Forwarding (all types): 
l Lift the handset - wait for dial tone. 
l Dial Call Forwarding - All Calls feature access code. 
l Hang up - the forwarding is canceled. 
or 
l Lift the handset - wait for dial tone. 
l Dial the Clear All Features access code (see Clear All Features). This 
also cancels all forwarding at the telephone. 
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							Features 
SUPERSET 410 Telephones: 
To program Call Forwarding - Busy: 
l Follow the same procedure as for industry-standard telephones; it is 
also possible to dial the codes and extension destination directly on the 
keypad and then press the SPEAKER ON/OFF key to go on-hook. 
To activate or deactivate forwarding already programmed: 
l Press the CALL FORWARD feature key, if programmed. The LCD 
indicator is dark (activated) to indicate forwarding active, clear to 
indicate not active. 
SUPERSET 420 Telephones: 
To display the current forwarding type and destination (split forwarding 
disabled): 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed: 
l Press the CALL FORWARD Feature key. The indicator beside the key 
turns on to indicate that Call Forwarding is activated. (Refer to Feature 
Keys for instructions on programming this feature key). 
or, if a CALL FORWARD Feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNON softkey. An asterisk appears next to the destination 
to indicate that call forwarding is activated. 
l Press SUPERKEY to return to normal display. 
To deactivate forwarding: 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns off to indicate that call forwarding is deactivated. 
OR, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNOFF softkey. The asterisk next to the destination 
disappears. 
l Press SUPERKEY to return to normal display. 
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							Features Description 
To program Call Forwarding - Busy (split forwarding disabled): 
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. Press SUPERKEY. 
Press the NO softkey until CALL FORWARDING? appears in the 
display. 
Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
Press the CHANGE softkey. 
Press the PROG softkey. 
Press the NO softkey until WHEN SET’S BUSY? appears in the display. 
Press the YES softkey. 
Enter the destination number. If an invalid number is entered, the display 
shows INVALID. Use the t softkey to back space and erase the entry. 
Enter the correct number (can be a speedcall key, if programmed). 
Press the SAVE softkey. The type of forwarding, the forwarding 
destination and an * appear momentarily in the display. The display 
then returns to showing the date and time. Call Forwarding is now 
programmed and enabled. 
Note: The asterisk indicates that call forwarding is enabled. 
SUPERSET 430 Telephones: 
To display the current forwarding type and destination (split forwarding 
disabled): 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey). 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed (split forwarding disabled): 
l Press the TURN FWD ON softkey. cFWD ON> appears in the upper 
right corner of the LCD. 
To deactivate forwarding (split forwarding disabled): 
l Press the TURN FWD OFF softkey.  disappears from the 
display. 
To set up Forwarding - Busy (split forwarding disabled): 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey). 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press the CHANGE softkey. Softkeys appear for the types of forwarding 
enabled in the set’s COS. 
l Select Call Forwarding - Busy. The display requests the destination 
number. 
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