Mitel SX 200 ML PABX Instructions Guide

							Features 
Programming 
Enable COS Option 600 SUPERSET (Auto-Answer) in the telephone’s 
cos. 
To provide access code activation of Auto-Answer, program a Feature 02 
(Auto-Answer) access code in CDE Form 02 (Feature Access Codes). 
To provide feature key activation of Auto-Answer at SUPERSET 470, 
SUPERSET 420, or SUPERSET 430 telephones, program an 
AUTO-ANSWER feature key. (See Feature Keys.) 
To enable Auto Answer for a SUPERSETtelephone that is equipped with 
a headset, enable COS Option 600 (SUPERSETTelephone -Auto-Answer) 
and COS Option 612 (SUPERSETTelephone - Headset Operation) in the 
telephone’s COS. 
Operation 
Operation varies depending on the type of telephone as described below. 
SUPERSET 420 Telephones: 
To activate Auto-Answer: 
l Press SUPERKEY. 
l Press the NO softkey until AUTO ANSWER? appears in the display. 
l Press the TURNON softkey. AUTO ANSWER ON appears briefly in the 
display. The display returns to showing the date and time. 
To deactivate Auto-Answer: 
l Press SUPERKEY. 
l Press the NO softkey until AUTO ANSWER? appears in the display. 
l Press the TURNOFF softkey. AUTO ANSWER OFF appears briefly in 
the display. The display returns to showing the date and time. - 
Note: You can also use the AUTO-ANSWER feature key to turn Auto Answer on and off. 
SUPERSET 410 and SUPERSET 430 Telephones: 
To activate Auto-Answer: 
l Press the AUTO-ANSWER feature key. The adjacent LCD indicator 
darkens, or, 
l Dial the Auto-Answer feature access code, followed by the digit “1”. If 
a feature key has been programmed, the adjacent LCD indicator 
darkens. 
To deactivate Auto-Answer: 
l Press the AUTO-ANSWER feature key. The adjacent LCD indicator 
clears, or, 
l Dial the Auto-Answer feature access code, followed by the digit “2”. If 
a feature key has been programmed, the adjacent LCD indicator clears. 
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							Features Description 
Auto-Hold 
Description 
A SUPERSETtelephone user automatically places a call on hold when 
another Line Select or Speedcall key on the telephone is pressed. When 
this is not desirable, a COS option can be programmed which allows a call 
to be placed on hold only by pressing the HOLD key. 
Conditions The following conditions apply to this feature: 
l Auto-Hold is not available on SUPERSET 407+ telephones or on 
industry-standard telephones. 
l When this feature is disabled, calls can only be placed on hold by 
pressing the HOLD key. 
l See Holdfor conditions on putting a call on hold. If the hold is not allowed 
then the Line Select or Speedcall key is ignored. 
l When this feature is disabled, and another line is selected, the call on 
the current line is dropped. 
l The auto-hold only occurs when a Line Select key is pressed while 
dialing or talking, or when a Speedcall key is pressed while talking. 
l If a Line Select key is pressed when dialing, if there is a consultation 
hold in progress then that party is automatically placed on hold. 
Programming Enable COS Option 601 (SUPERSET - Auto-Hold Disable) to disable the 
Auto-Hold feature. 
Operation Establish a call. 
Press any Speedcall key or Line Select key; the call is placed on hold. If a 
Speedcall key is pressed, the system prompts for a line to use to start the 
Speedcall call. ~ 
D 
Automated Attendant 
Description 
The automated attendant feature connects incoming calls from a DTMF 
telephone to a recording and a receiver. The recording directs the caller to 
dial one or more digits to be routed to a specific answering point, such as 
sales, service, parts, or general office. Once a digit has been dialed, the 
system can add prefix digits in front of the dialed digit to provide a valid 
extension number, a hunt group number, asystem abbreviated dial number, 
or a feature access code, to route the call to a specific answering point. If 
a digit is not dialed (or cannot be dialed because the incoming telephone 
is not DTMF) the incoming caller is routed to a default answering point at 
the completion of the recording. 
For details refer to the Automated Attendant Application Package. 
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							Features 
Conditions Refer to the Automated Attendant Application Package. 
Programming The following System Options apply: 
l 106 - Automated Attendant 
l 59 - Receivers Reserved for Non-Auto-Attendant Use. 
Refer to the Automated Attendant Application Package. 
Operation None. 
Automatic Call Distribution (ACD) 
Description Automatic Call Distribution (ACD) is a method of distributing calls evenly 
among trained operators (Agents). Refer to the ACD TELEMARKETER 
Application Package, for more information. 
Conditions Refer to the ACD TELEMARKETER Application Package. 
Programming The following System Options apply: 
. 
104 - Maximum ACD Agents 
l 42 - ACD Silent Monitoring 
l 43 - ACD Silent Monitoring Beeps 
l 44 - ACD Reports. 
The following COS Options apply: 
l 650 - ACD Agent Template 
l 651 - ACD Supervisor Template 
l 652 - ACD Senior Supervisor Template 
l 653 - ACD Agent Always Auto-Answer 
l 654 - ACD Display Path Always 
l 655 - ACD Allow Continuous Monitor of Agent 
l 812 - Loop Start Trunk to ACD Path Connect. 
The following Feature Access Codes apply: 
l 44 - ACD Login/Logout 
l 45 - ACD Silent Monitoring. 
Refer to the ACD TELEMARKETER Application Package for further 
information. 
Operation Refer to the ACD TELEMARKETER Application Package. 
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							Features Description 
Automatic Number Identification (ANI) on Outaoina Trunks 
Description 
This feature is a mechanism that allows the PABX to identify a calling party 
on an outgoing trunk. The identifying information consists of the calling 
party’s extension number which is transmitted (tones or pulses) on the 
trunk, after the PABX has successfully dialed an external number on that 
trunk. 
Conditions The following conditions apply to this feature: 
l The far-end must provide answer supervision and be capable of 
handling the ANI protocol. 
l The extension numbers of station and SUPERSET telephones and 
consoles are sent. 
l If the caller has forwarded to the ANI trunk then the forwarding 
extension’s number is sent. 
Programming Enable COS Option 800 (ANI Applies) for the trunk. 
Enable Circuit Descriptor option “Far End Gives Supervision” for the trunk. 
The Circuit Descriptor option “DTMF” for the trunk must match the far end. 
Operation When a call is made on an ANI trunk, an answer supervision received on 
the ANI trunk is treated as a signal to send the calling party’s extension 
number. During transmission of the calling extension number, the calling 
party is not connected to the speech path. This inhibits putting any noise 
(that could be mistaken for DTMF signaling) onto the line until all dialing is 
finished. Once the extension number has been sent, the calling party’s 
audio will be cut through and no further signaling will occur. 
Automatic Number Identification (ANI)/ 
Dialed Number Identification Service (DNIS) on Incoming Trunks 
Description 
This feature allows the PABX to identify Automatic Number Identification 
(ANI) numbers and Dialed Number Identification Service (DNIS) numbers 
that are transmitted to the PABX on an incoming trunk. ANI provides the 
telephone number of the calling party; DNIS provides the telephone number 
dialed by the calling party. 
2-54 The PABXcan receive ANI and DNIS numbers on specific types of incoming 
non-DISA trunks. After receiving ANI and DNIS numbers for an incoming 
call, the PABX can then make the numbers available to other functions 
within the system. You can program the PABX to provide ANI and DNIS 
numbers to SUPERSET display telephones, to SUPERSET consoles, to 
SMDR printers, and to the MITEL Application Interface (MAI) platform 
package. 
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							Features 
On a SUPERSETconsole, the ANI and DNIS digits for an incoming call 
are displayed after the call is answered. The ANI digits appear where the 
trunk information is normally displayed; the DNIS digits overwrite the COS 
and COR fields on the console display. When ANI digits are not received, 
the trunk information is shown instead; when DNIS digits are not received, 
the COS and COR fields are visible. By default, ANI and DNIS numbers 
are not displayed. 
On SUPERSETdisplay telephones, the display shows DNIS digits while 
the call is unanswered. After the user answers the call, the ANI digits are 
displayed. Whenever ANI digits are not available for a call, the display 
shows the DNIS digits during both the unanswered and answered states. 
Whenever DNIS digits are not available, the display shows the ANI digits 
during both the unanswered and answered states. If neither are available, 
the display shows the normal trunk information. By default, ANI and DNIS 
numbers are not displayed. 
If COS Option 613 (Display ANI Information Only) is enabled, the 
SUfERSETtelephone displays the ANI digits during both the unanswered 
and answered states. In this case, if ANI digits are not provided, the display 
shows the normal trunk information. 
You can program the system to record ANI and DNIS digits in the SMDR 
reports. The digits are recorded at the end of the trunk SMDR record. Both 
ANI and DNIS numbers are recorded up to a maximum of 10 digits in length. 
By default, ANI and DNIS numbers are not recorded in SMDR reports. 
Conditions 
The following conditions apply to this feature: 
Only non-DISA trunks that are programmed with a Ti E&M, Tl E&M 
DISA, Tl TIE DISA, or Tl DID/TIE trunk circuit descriptor can receive 
ANI and DNIS digits. Ensure that the trunk’s circuit descriptor has the 
Debounce Timer is set to 100 ms. 
Incoming trunks must use DTMF signaling, and must be set to Wink 
Start. 
Only MCI and US Sprint standards are supported. 
If US Sprint standard is used, calls cannot be routed to extensions that 
have an * in their access number. 
The PABX waits a maximum of 300 ms for each ANVDNIS digit. If it 
doesn’t receive a digit within the 300 ms timeout period, the PABX 
routes the call through to the extension. 
The PABX uses the DNIS digits that are collected for an incoming call 
to route the trunk call through the system. 
The ANI and DNIS digit displays take priority over analog networking 
digits, trunk group names, trunk names and trunk numbers. 
If the PABX doesn’t receive any ANI or DNIS digits for a call, then the 
console or set display shows the trunk information of the call instead. 
ANI and DNIS digit displays follow standard call forwarding rules (See 
Call Forwarding). 
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							Features Description 
l On SUPERSETConsoles, tenant names and calling line identification 
displays take priority over ANI digits, and the following displays take 
priority over DNIS digits: 
- Intercept reasoning (FROM xxxx DND) 
- Forwarding information (FWD FROM xxxx). 
Programming Enable COS Option 811 (ANVDNIS Trunk) and disable COS Option 801 
(Incoming Trunk Call Rotary) for the trunk in Form 03. 
In Form 13, assign the ANVDNIS trunk with one of the following trunk circuit 
descriptors: 
l Tl E&M 
l Tl DID/TIE 
In the circuit descriptor options subform of Form 13, program the following 
options for the ANVDNIS trunk: 
l Set the “Incoming Start Type” option to “Wink”. 
l Set the “Wink Timer” to the required standard 
(loo-350 ms for MCI; 140-290 ms for US Sprint). 
l Set the “Debounce Timer” to 100 ms or greater. 
Define the ANVDNIS trunk as a (non-dial-in) trunk in Form 14, or as a TIE 
or DID trunk (non-DISA) in Form 15. 
To program the PABX to display ANI and DNIS digits on a SUPERSET 
display set or console, enable COS Option 502 (Display ANI/DNIS/CLASS 
Information) in the class of service for the set/console. 
When COS Option 502 (Display ANVDNISKLASS Information) is enabled, 
SUPERSET display telephones show the DNIS digits during the ringing 
state, and ANI digits during the answered state. To program a SUPERSET 
display telephone to show the ANI digits during both the unanswered and 
answered states, enable COS Option 613 (Display ANI Information Only) 
in the Class of Service for the set. By default, COS Option 613 (Display ANI 
Information Only) is disabled. 
If you want ANI and DNIS digits recorded in the SMDR records, enable 
COS Option 806 (SMDR-Record Incoming Calls) and COS Option 814 
(SMDR-Record ANI/DNIS/CLASS) in the class of service for the trunk. 
Operation None. 
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							Features 
Automatic Route Selection (ARSI 
Description 
The Automatic Route Selection (ARS) feature package combines the 
concepts of standard ARS (selecting optimum call routes, inserting/deleting 
routing digits) and Toll Control (allowing/disallowing specific extensions the 
ability to make specific types of external/long distance calls). 
Conditions Also provided are: 
l a universal numbering plan capability, 
. 
six time-of-day zones, 
l three day zones for week days, and 
. 
overlap outpulsing. 
Refer to the Automatic Route Selection and To// Control Practice. 
Programming System Option 47 - ARS Unknown Digit Length Timeout applies. Refer to 
the Automatic Route Selection and To// Control Practice, for further 
information. 
Operation Refer to the Automatic Route Selection and To// Control Practice. 
Background Music 
Description 
Conditions 
Programming 
Operation This feature permits the user of a SUPERSET 410, SUPERSET 420, or 
SUPERSET 430 telephone to have background music played through the 
speaker of the telephone when idle. The Music-on-Hold source provides 
the music; see Music-on-Ho/d. 
The following conditions apply to this feature: 
l This feature applies only to SUPERSET 470, SUPERSET 420, and 
SUPERSET 430 telephones. 
l Background music is automatically temporarily suspended when a call 
is placed or received; it is restored after the SUPERSET telephone is 
returned to idle. 
Enable COS Option 602, Background Music in the set’s COS. 
To activate and deactivate music on a SUPERSET 410 or SUPERSET 420 
telephone, program a MUSIC feature key. (See Feature Keys.) 
Operation varies depending on the type of SUPERSET telephone: 
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							Features Description 
SUPERSET 470 and SUPERSET 420 Telephones: 
To turn on background music: 
l Press the MUSIC feature key. The adjacent LCD indicator darkens. 
Music is heard through the set’s speaker. Adjust the set’s speaker 
volume as desired. This adjustment does not affect the handsfree 
speaker volume. 
To turn off background music: 
l Press the MUSIC feature key. The adjacent LCD indicator, which was 
dark, clears. 
SUPERSET 430 Telephones: 
To receive background music: 
l Press the MUSIC ON softkey. Music is heard through the set’s speaker. 
Adjust the set’s speaker volume as desired. This adjustment does not 
affect the handsfree speaker volume. 
To turn off background music: 
l Press the MUSIC OFF softkey. 
Broker’s Call (Station Swap) 
Description 
Broker’s Call allows the user to speak privately with two separate parties. 
When the user hangs up, the two parties are not connected. This feature 
applies to SUPERSET407+telephones and industry-standard telephones. 
Users that have this feature enabled can’t transfer calls. However, a variant 
on Broker’s Call is the Broker’s Call with Transfer feature. The Broker’s Call 
with Transfer feature enables the user to speak privately with two separate 
parties while allowing transfers; see Broker’s Call wifh Transfer. 
Conditions The following conditions apply to this feature: 
l Enable COS Option 203 (Broker’s Call) in the COS of industry-standard 
telephones, and SUPERSET&II+telephones that require the Broker’s 
Call feature. Users of SUPERSET 410, SUPERSET 420, and 
SUPERSET 430 telephones perform Broker’s Calls using a SWAP 
feature key or SWAP softkey (see Swap-Trade Calls). 
l Industry-standard telephones, SUPERSET407+ telephones that have 
COS Option 203 (Broker’s Call) enabled cannot set up conference calls 
or make call transfers. 
0 This feature prevents a SUPERSET 407+ telephone or an 
industry-standard telephone from putting a conference on consultation 
hold; reorder tone is returned if it is attempted. 
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							Features 
l If the extension originating the Broker’s Call hangs up with a party on 
hold, the held party recalls to the extension instead of being transferred 
to a third party (see Station Transfer Security). COS Option 403 (Trunk 
Recall Partial Inhibit) is an exception to this. 
l An extension with the Broker’s Call feature may access the Call Hold, 
Call Hold and Retrieve, and Paging features after flashing on a call. 
l COS Option 203 (Broker’s Call) and the following COS Options are 
mutually exclusive: 
302 (Flash-In Conference) 
252 (Broker’s Call With Transfer) 
223 (Flash Disable) 
3 0 
224 (Flash for Attendant). r’ 
The following COS Options do not apply to an extension with Broker’s 8 
l 
Call enabled: 
1 
if 
214 (Cannot Dial a Trunk after Flashing) 4 
215 (Cannot Dial a Trunk if Holding or Conf With One). 3. 
s 
Programming Enable COS Option 203 (Broker’s Call) for the extension. 
Operation Operation varies depending on the type of telephone as described below. 
Industry-standard Telephones: 
A normal 2-patty call is established, and the extension user wishes to 
consult a third party: 
l Flash the switchhook - dial tone is heard, and the second party is placed 
in consultation hold. 
l Dial the number of the third party and establish a private 2-party 
conversation. 
l To alternate between calls, flash the switchhook. 
SVPERSET 401+ Telephones: 
A normal 2-party call is established, and the extension user wishes to 
consult a third party: 
l Press the FLASH key - dial tone is heard, and the second party is placed 
in consultation hold. 
l Dial the number of the third party and establish a private 2-party 
conversation. 
l To alternate between calls, press the FLASH key. 
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							Features Description 
Broker’s Call With Transfer (Transfer With Privacy) 
Description 
The Broker’s Call With Transfer (Transfer With Privacy) is similar to the 
Broker’s Call feature but users are also able to transfer calls. A flash is 
interpreted as a Swap instead of an attempt to conference (see Broker’s 
Call). A conference cannot be formed by an extension that has Broker’s 
Call With Transfer enabled. However, unlike Broker’s Call, when the 
extension goes on-hook to transfer an extension, the transfer is not 
prevented. As well, some consultation COS option checks are not done 
with the Broker’s Call feature but they are done for Broker’s Call With 
Transfer. Also see Broker’s Call(Trade Ca//s)for general information about 
Broker’s Calls. 
This feature applies to SUfERSET4UI+telephones and industry-standard 
telephones. 
Conditions 
The following conditions apply to this feature: 
l COS Option 252 (Broker’s Call With Transfer) (previously Transfer With 
Privacy) is mutually exclusive with the following options: 
- 302 (Flash-in Conference) 
- 224 (Flash for Attendant) 
- 223 (Flash Disable) 
- 203 (Broker’s Call). 
l An extension with COS Option 233 (Never a Consultee) may not be 
consulted. 
l COS Options 214 (Cannot Dial a Trunk After Flashing) and 215 (Cannot 
Dial a Trunk After Flashing If Holding or in Conference With One), do 
not apply to an extension with COS Option 252 (Broker’s Call With 
Transfer) (previously Transfer With Privacy) enabled. 
Programming 
If desired for extensions enable COS Option 252 (Broker’s Call With 
Transfer). 
Operation 
Industry-standard Telephones: e 
A normal 2-party call is established, and the extension user requires to 
consult a third party: 
l Flash the switchhook - dial tone is heard, and the second party is placed 
in consultation hold. 
l Dial the number of the third party and establish a private 2-party 
conversation. 
l To alternate between calls, flash the switchhook. 
l Hang up to connect both parties. 
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