Mitel SX 200 ML PABX Instructions Guide

							Features 
When a recording is playing for ACD, Automatic Attendant Overflow, and 
Automated Attendant, the Recording Message Length Timer (programmed 
on the recording group) applies. When the timer expires and the recording 
is still playing, the system terminates the recording. For some devices this 
acts as a safety timer for recording devices that fail to terminate their 
recording. For tape based recording devices, this allows the system to not 
play the dead time at the end of the tape. 
When an error occurs, a maintenance log is created and the failed recording 
device is put into the Do Not Disturb state. There are two error conditions 
handled for members of recording groups: 
T 
- When a RAD does not answer a call within 20 seconds, the ringing 
is canceled and the recording is put into Do Not Disturb. 
- When the system ends the recording, due to the message length 
timer or the caller hanging up, then the Recording Failure To 
Hangup Timer (in the recording device’s COS) is started (not for 
UCD or Hotel/Motel Wakeup recordings). If the recording fails to 
hang up during this time then the recording is put into Do Not Disturb. 
See Attendant Automath Overflow, Automated Attendant, Uniform Call 
Distribution (UCD) and Reminder. Also see Automatic Call Distribution and 
refer to the ACD TELEMARKETER Application Package Practice. 
Conditions The following conditions apply to this feature: 
l Hunt group overflow does not apply to recording hunt groups. 
l Industry-standard telephones only can be members of recording hunt 
groups. 
l There is no limit to the number of simultaneous listeners to a recording. 
l Recalls never occur to recordings that are not directly dialed. 
l Trunks (all types) are answered before listening to a recording. 
The following restrictions apply to members of recording hunt groups: 
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. 
. 
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. they cannot have line appearances of them programmed on any 
SUPERSET telephone in the system 
they cannot originate calls (regardless of any options in the system) 
a flash is always ignored 
they cannot have call me back messages left at them 
they cannot be overridden 
campon warning tone is never applied 
they cannot be an alternate music source port in ACD 
calls ringing them cannot be picked up using the Directed Pickup feature 
the Last Party Clear Dial Tone feature does not operate for recording 
devices 
standard ringing is always applied when ringing. 
Programming For recording hunt groups used in Automatic Call Distribution, Attendant 
Automatic Overflow, and Automated Attendant, select a time for 
COS 
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							Features Description 
Option 404 (Recording 
Failure to Hangup Timer) in the COS of the recording 
hunt group members. 
Since some RADs won’t answer calls that use discriminating ringing 
(non-standard ringing), ensure that COS Option 809 (Standard Ring 
Applies) is enabled in the COS of the incoming trunks. 
See CDE Form 77cMnrGroupsjfor details on programming the hunt group 
itself. 
Operation Not applicable. 
Recall 
Description 
The recall feature ensures that calls do not remain unanswered or on hold 
for an extended period. Any call that has been extended by a console, or 
an external call that has been extended by an extension to another party, 
recalls the console or extension if the call is not answered or remains on 
hold at the end of a timeout period. 
The recall feature also works for outgoing external calls. When a trunk is 
seized, the calling party becomes the recall point. If the trunk is transferred 
somewhere in the system, recall is by default to the party that made the call. 
Setting Up the Recall Point to consoles 
When a console answers a call, regardless of where the call came from, 
that caller’s recall point is always set to be that console. The call recalls 
back to the console (at the Recall call position) unless some other recall 
feature has been added. 
Performing an unsupervised transfer of a call to another party in the system 
does not change the recall point of the transferred party. For a supervised 
transfer, the recall point of the transferred party (if it is an internal party) is 
cleared, which prevents any recall back to the console. If the console is 
transferring a non-serial trunk to a subattendant extension, the recall point 
is set to be the subattendant. 
A console also becomes a trunks recall point if the console ever becomes 
alone in a conversation with the trunk. This could occur under three 
circumstances: 
- an extension does a supervised transfer of a trunk to a console, and 
hangs up while the trunk is still softheld. 
- an extension does a supervised transfer of a trunk to a console, the 
three are conferenced by the console, the transferring extension 
then hangs up. 
- a console transfers a trunk to another console, and hangs up while 
the trunk is softheld. 
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							Features 
Setting Up the Recall Point to extensions 
Extensions only affect the recall point of trunk calls when the trunk is 
answered (this includes answering calls via features such as Auto-Answer, 
directed pickup or TAFAS). The recall point is only set to the answering 
extension if the trunk call is not a serial trunk and the trunk has not had a 
recall point set up already. If the extension is a subattendant, and the trunk 
is not a serial call trunk, then the trunk recall point is changed even if it is 
already set-up. 
When any party performs a Hold Pickup Access (see Attendant PagedHold 
Access) from an Attendant Hold Slot (Feature Access Code Number 16) it 
becomes the new recall point for the picked up party, provided that the 
picked up party was not a serial call trunk. 
The recall feature works for outgoing external calls as well. When a trunk 
is seized, the recall point is set to be the calling party. If the trunk is 
transferred somewhere in the system, recall is by default back to the party 
that made the call unless the recall point is altered. 
When A Recall Is Done 
Recall is done when ringing a device, camping on to a device, or being held 
by a device. 
When ringing another device in the system and forwarding is done, then 
the Recall No Answer Timer is started for the device and when the timer 
expires, a recall is attempted. If calling an LDN and the Attendant Calls 
Forwarded On No Answer feature is active then the timer for that feature 
is started instead; see Attendant Calls Forwarded On No Answer. 
When camping on to another device, the attendant campon recall timer is 
started. When the timer expires, a recall is attempted. 
When a call is held by an industry-standard telephone after the call hold 
Recall timer timeout, (COS Option 254), a recall is attempted if the 
industry-standard telephone is not idle. 
Recall Processing 
When a recall is attempted! the following decisions are made: 
. 
if ringing a console, LDN, or Night Bell, then no recall at all is done. 
. 
if the caller is a CO or DISA trunk and the Non Dial-in Alternate Recall 
Point is defined and the trunk is not already calling that point then a 
reroute is done to that point; see Akernate Trunk Recak 
. 
if a DID or Tie trunk is ringing a party, then DlDiTie Trunk Routing On 
No Answer is checked. This is only done if the recall point is not set up 
for the caller; see DlD/Dia/-in/Tie htercepts 
. 
if the recall point has not been set up, then the Final Ringback Timer is 
started if the caller is recalling from ringing. Otherwise recall is 
attempted again after IO seconds. 
. 
if the recall point is set up and is not busy, then that point is called. 
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							Features Description 
. 
if the recall point is set up and is 
busy, and if recalling from ringing, then 
the Recall No Answer Timer is started again. Otherwise, recall is 
attempted again after IO seconds. 
Conditions The following conditions apply to this feature: 
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l Ringing an extension from a hold timeout for SU/?!%SE~telephones 
or industry-standard telephones that are idle or have Do Not Disturb 
activated is handled as a recall after a ring no-answer timeout. 
l Unlike a reroute point, a busy recall point does not have Recalls camp 
onto it. If the recall point has Do Not Disturb activated then no recalls 
to the point are done. 
l A SU/?!%SETtelephone with the Subattendant - Basic Function feature 
has less stringent tests for being available to handle a recall; see 
Subattendan t. 
l The serial call feature is similar to the basic recall in that it sets up the 
recall point for the serial trunk; see Attendant Serja/ Cal. 
l Recall occurs from campon after the Attendant-Timed Recall 
(CAMPON) time. The timer value is taken from the caller’s recall point’s 
COS. If no recall point has been setup then the timer value is taken 
from the caller’s COS. If the timer value is 0 in the caller’s COS then 
the final ringback timer is started and no recall is done. 
l For a recall from campon to the console or an LDN key, the recalling 
party is not removed from campon. If the busy destination becomes 
available before the recall is answered at the console then the recall 
stops and the recalling party rings the now available party. 
l For recall from ringing, the Attendant-Timed Recall (NO ANSWER) 
timer value is taken from the caller’s recall point’s COS. If no recall point 
has been set up then the timer value is taken from the caller’s COS. If 
the timer value is 0 in the caller’s COS then the Final Ringback Timer 
is started and no recall is done. 
l When a recall timer is needed for the recall point, if the recall point is 
an LDN key then the COS of the console with the lowest bay/slot/circuit 
PLID where the LDN is programmed is used. 
l No recall is done when a device is receiving busy tone and it does not 
camp on to the busy device. 
l No recall of any kind is done for Direct Trunk Select and private trunks 
that are ringing in. 
l Listening to recordings has no effect on recall for Uniform Call 
Distribution, Automated Attendant, Attendant Automatic Ovetflow, and 
Automatic Call Distribution callers. 
l When a reroute is performed for UCD Busy Agent timeout, the recall 
point for the waiting caller is cleared. 
l Whenever an internal caller talks to another device, the recall point of 
the internal caller is cleared. 
l Enabling repeated campon beeps for a trunk prevents recall from 
campon; see Campon Waring Tone. 
l The Auto-Answer feature is ignored for recalls directly back to a 
SUPERSET telephone. 
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							Features 
Programming 
Operation 
l See Attendant and Subattendant l-/old Positions and Hold for details on 
Hold Timeout handling. 
l A console never recalls to any other device, 
l A call recalls to extensions and consoles through a recall point. Recall 
to other device types must use features available through the Call 
Rerouting table. 
l When a SU/?E/?SE~teiephone answers a call on a non-prime line, the 
recall point for the caller, if it is altered, is set to the answering 
SUPERSET 
telephone and not to the line that was answered. 
l Recalls to a console recall call position are directed to the Recall call 
position of a group of consoles if the Transparent Multi-Console 
Operation feature is used. 
l Subattendant Recalls are not affected by Transparent Multi-Console 
Operation feature. 
Select values for COS Options 117 (Attendant-Timed Recall - CAMPON), 
115 (Attendant-Timed Recall (NO ANSWER) and System Option 51 (Final 
Ring Timeout) for the recall point, console, or extension, or in the caller’s 
COS (see Conditions to determine which COS is used); see 
Attendant-timed Recall. 
None. 
Receive Only Extensions 
Description 
An industry-standard telephone with this class of service (COS) option, can 
receive calls but cannot originate calls. The industry-standard telephone 
may, however, originate calls and select features specified in its COS after 
having received a call, and placed the call on hold by flashing. 
Conditions The following conditions apply to this feature: 
l If the station tries to originate a call, the attempted call is ignored. 
l If used in conjunction with the Flash Disable feature, ALL types of call 
origination are blocked. 
l See Never A Forwardee and Callbacks. 
l COS Options 241 (Receive Only) and 400 (Contact Monitor) are 
mutually exclusive. 
Programming Enable COS Option 241 (Receive Only) for the extension. 
Operation None. 
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							Features Description 
Reminder 
Description 
Conditions 
Programming 
Operation 
2-246 Extension users can program their telephones to provide a single ringing 
burst at a particular time within a 24-hour period. This feature acts as a 
reminder for appointments, meetings, etc. 
Do 
Not Disturb has no effect on the Reminder feature. 
You can only program an extension with one reminder at a time, i.e., you 
cannot program an extension with multiple reminders. 
A reminder will occur each day at the programmed time until it is 
acknowledged. 
Enable COS Option 202 (Alarm Call) in the extension’s COS. 
To allow industry-standard, SUPERSET407+, and SUPERSET 470 
telephones to use this feature, enable System Option 1-l (Automatic 
Wakeup), and assign an access code to Feature 32 (Automatic Wakeup). 
Operation varies depending upon the type of set as described below. 
Industry-standard, SUPERSET407+, and SUPERSET 47OTelephones: 
To set or modify the current reminder setting: 
l Obtain dial tone. 
l Dial the Automatic Wakeup code. 
l Dial in the wakeup time. The time is specified by dialing the hour and 
minutes in 24-hour time format. 
l Reorder tone is returned for an invalid time; dial tone is returned for a 
valid time. 
To cancel a reminder: 
l Obtain dial tone. 
l Dial the Automatic Wakeup code, followed by four 9’s. 
l Replace the handset. The reminder is canceled. 
SUPERSET 420 Telephones: 
To set up a reminder: 
l Press SUPERKEY. 
l Press the NO softkey until TIMED REMINDER? appears in the display. 
l Press the YES softkey. ENTER TIME HH:MM appears. 
l Dial the desired time in a 12-hour format (e.g., 01:45). In case of error, 
use the + key. 
l Specify AM or PM by pressing the AM/PM softkey. 
l Press the SAVE softkey. REMINDER SAVED appears briefly in the 
display. 
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							Features 
To display the current reminder setting: 
l Press SUPERKEY. 
l Press the NO softkey until TIMED REMINDER? appears in the display. 
l Press the YES softkey. The current reminder time is displayed. 
l Press SUPERKEY to return to normal display 
March 1997 
To cancel a reminder before it occurs: 
l Press SUPERKEY. 
l Press the NO softkey until TIMED REMINDER? appears in the display. 
l Press the YES softkey. The current reminder time is displayed. 
l Press the CANCEL softkey. REMINDER CANCEL appears briefly in 
the display. 
To change a reminder before it occurs: 
l Press SUPERKEY. 
l Press the NO softkey until TIMED REMINDER? appears in the display. 
l Press the YES softkey. The current reminder time is displayed. 
l Press the CHANGE softkey. ENTER TIME HH:MM appears. 
l Dial the desired time in a 12-hour format (e.g. 01:45). In case of error, 
use the +- key. 
l Specify AM or PM by pressing the AM/PM softkey. 
l Press the SAVE softkey. REMINDER SAVED appears briefly in the 
display. 
To acknowledge an alarm that has occurred: 
l You hear a short burst of ringing. REMINDER EXPIRED is shown in 
the display. 
l Press the CONFIRM softkey to acknowledge the alarm. 
ACKNOWLEDGED appears briefly in the display. 
SUPERSET 430 Telephones: 
To set up a reminder: 
l Press the SUPERKEY. 
l Press the REMINDER softkey. 
l Dial the desired time in a 12-hour format (e.g. 01:45). In case of error, 
use the + key. 
. Specify AM or PM by pressing the AM/PM softkey. 
l Press the SAVE softkey. 
To acknowledge an alarm that has occurred: 
l You hear one short burst of ringing and a REMINDER EXPIRED is 
shown in the display. 
l Press the flashing ACKNOWLEDGE softkey to acknowledge the alarm. 
ACKNOWLEDGED appears briefly in the display. 
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							Features Description 
To display the current reminder setting: 
l Press the SUPERKEY. 
l Find and press the REMINDER softkey; the current reminder time is 
displayed. 
l Press the SUPERKEY to return to normal display. 
To cancel a reminder before it occurs: 
l Press the SUPERKEY. 
l Press the REMINDER softkey. The current reminder time is displayed. 
l Press the CANCEL softkey. 
Resale Package 
Description 
Conditions 
Programming 
Operation 
2-248 The Resale Package is a method of offering the system’s Automatic Route 
Selection (ARS) “Least Cost Routing” facilities to external users requiring 
low cost Long Distance calling, much like the offerings of other Common 
Carriers. 
DISA trunks are installed for external access to the system. The external 
user dials up one of the DISA trunks, enters a verified account code, and 
dials the desired external number. The Direct to ARS feature can be used 
to route the caller directly to ARS. 
This feature is actually a specialized application of the Automatic Route 
Selection, Toll Control, and Verified Account Code features. 
The following conditions apply to this feature: 
l Verified Account Codes can be activated and/or deactivated for problem 
accounts. 
l See Automatic Route Selection and Verified Account Codes. 
Program DISA trunks in CDE Forms 01 (System Configuration), 13 (Trunk 
Circuit Descriptors), and 15 (Dial-In Trunks) - see Trunk Operation - Direct 
Inward System Access (DISA). 
Program verified account codes in CDE Form 33 (Account Code Entry); 
also see Verified Account Codes (Special DISA). 
Dial into system via DISA trunk. 
Enter a verified account code. 
Make call as required. 
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							Features 
Ringer Control 
Description You can adjust the ringer in a SU/?E/XXTteiephone or attendant console. 
Conditions 
l Attendant console users can adjust the ringer volume. 
l SUPERSET 401+, SUPERSET 420, and SUPERSET 430 telephone 
users can adjust both the ringer volume and the ringer pitch. 
Programming None. 
Operation To adjust ringer volume: 
SUPERSET 401+ and SUPERSET 410 Telephones: 
l While the set is ringing, press the VOL I’ and VOL J keys to increase 
and decrease the ringer volume. 
SUPERSET 420 Telephones: 
l Press SUPERKEY. 
l Press the NO softkey until RINGER ADJUST? appears in the display. 
l Press the YES softkey. 
l ADJUST PITCH? appears in the disptay. 
l Press the NO softkey. 
l ADJUST VOLUME? appears in the display. 
l Press the YES softkey. 
l Press the VOL ? and VOL & keys repeatedly to increase and decrease 
the ringer volume. 
l Press SUPERKEY to exit. 
SUPZRSET 430 Telephones: 
l Press SUPERKEY. 
l Press the MORE softkey. 
l Press the RING ADJUST softkey. 
l Press the RINGER VOL softkey, 
l Press the VOL ‘? and VOL J keys repeatedly to increase and decrease 
the ringer volume. 
l Press SUPERKEY to exit. 
To ac@st ringer pitch: 
SUPERSET 401+ and SUPERSET 410 Telephones: 
l Lift the handset - dial tone is returned. 
l Dial the Tone Demonstration Feature access code. 
l Dial the code for Ringer Pitch Adjust (33 - see Tone Demonstration). 
l Press the VOL ‘T’ and VOL & keys repeatedly to increase and decrease 
the pitch. 
l Replace the handset. 
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							Features Description 
SUPERSET 420 telephones: 
Press SUPERKEY. 
Press the NO softkey until RINGER ADJUST? appears in the display. 
Press the YES softkey. 
ADJUST PITCH? appears in the display. 
Press the YES softkey. 
Press the VOL ? and VOL J keys repeatedly to increase and decrease 
the pitch. 
Press SUPERKEY to exit. 
SUPERSET 43U telephones: 
l Press SUPERKEY. 
l Press the MORE softkey. 
l Press the RING ADJUST softkey. 
l Press the RINGER PITCH softkey. 
l Press the VOL I’ and VOL 4 keys repeatedly to increase and decrease 
the pitch. 
l Press SUPERKEY. 
Attendant Console: 
l While the console is ringing, press the VOL ? and VOL & keys to 
increase and decrease the ringer volume. 
Ringing-Discriminating 
Description This feature provides two different ringing cadences to allow a user to 
distinguish between internal calls (standard ringing) and incoming trunk, 
attendant, or subattendant calls (discriminating ringing). The system can 
also be programmed to provide discriminating ringing for all calls. 
Standard ringing 1 seconds on, 3 seconds off 
Discriminating ringing (1) 400 msec on, 200 msec off, 400 msec on, 3 seconds off. 
Conditions The following conditions apply to this feature: 
l Discriminating Ringing does not apply to Night Bells or Recorded 
Announcement Devices. 
l The feature applies to both the prime and additional lines on a 
SUPERSET telephone. 
l In an unsupervised transfer situation, the ringing cadence of the called 
party is not changed after the transfer is done. 
Programming To provide discriminating ringing on incoming trunk and attendant calls: 
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