Mitel SX 200 ML PABX Instructions Guide

							Features 
l Dial the access code for Call Forwarding - Don’t Answer. 
l Dial the Condition code for No Answer. 
l Dial the number to which calls are to be forwarded. 
l Dial tone returns. 
l Hang up - the extension is available for normal use. 
To cancel forwarding (all types): 
l Lift the handset - wait for dial tone. 
l Dial Call Forwarding All Calls access code. 
l Hang up - the forwarding is canceled, or, 
l Lift the handset - wait for dial tone. 
l Dial the Clear All Features access code (see Clear All Features). This 
also cancels all forwarding at the telephone. 
SUPERSET 410 
Telephones: 
To set up Call Forwarding - Don’t Answer: 
l Follow the same procedure as for industry-standard telephones; it is 
also possible to dial the codes and extension destination directly on the 
keypad and then press the 
Speaker On/Off key to go on-hook. 
To activate or deactivate forwarding already,programmed: 
l Press the CALL FORWARD feature key, if programmed. The LCD 
indicator is dark (activated) to indicate forwarding active, clear to 
indicate not active. 
SUPERSET 420 
Telephones: 
To display the current forwarding type and destination: 
l Press SUPERKEY. 
. Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed: 
l Press the CALL FORWARD Feature key. The indicator beside the key 
turns on to indicate that Call Forwarding is activated. (Refer to Feature 
Keys for instructions on programming this feature key). 
OR, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
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							Features Description 
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l Press the TURNON softkey. An asterisk appears next to the destination 
to indicate that call forwarding is activated. 
l Press SUPERKEY to return to normal display. 
To deactivate forwarding: 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns off to indicate that call forwarding is deactivated. 
OR, if a CALL FORWARD Feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNOFF softkey. The asterisk next to the destination 
disappears. 
l Press SUPERKEY to return to normal display. 
To program Call Forwarding - Don’t Answer: 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press the CHANGE softkey. 
l Press the PROGRAM softkey. 
l Press the NO softkey until WHEN NO ANSWER? appears in the 
display. 
l Press the YES softkey. 
l Enter the destination number. If an invalid number is entered, the display 
shows INVALID. Use the t softkey to back space and erase the entry. 
Enter the correct number (can be a speedcall key, if programmed). 
l Press the SAVE softkey. The type of forwarding, the forwarding 
destination, and an * appear momentarily in the display. The display 
then returns to showing the date and time. Call forwarding is now 
programmed and enabled. 
Note: The asterisk indicates that call forwarding is enabled 
SUPERSET 430 Telephones 
To disljlay the current forwarding type and destination: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey). 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
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							Features 
To activate forwarding already programmed: 
l Press the TURN FWD ON softkey.  appears in the upper 
right corner of the LCD. 
To deactivate forwarding: 
l Press the TURN FWD OFF softkey.  disappears from the 
display. 
To set up Call Forwarding - Don’t Answer: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey). 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press the CHANGE softkey. Softkeys appear for the types of forwarding 
enabled in the set’s COS. This only applies if Split Forwarding is 
disabled. 
l Select Call Forwarding - Don’t Answer. The display requests the 
destination number. 
l Enter the destination number. If an invalid number is entered, the display 
shows INVALID NUMBER. Use the t softkey to back space and erase 
the entry. Enter the correct number (can be a speedcall key, if 
programmed) or press the CURRENT NO. softkey to restore the 
previously programmed destination, (if available). 
l Press the SAVE/ON or SAVE/OFF softkey. The display returns to 
normal. cFWD ON> appears in the top right corner only if either internal 
or external forwarding is enabled. 
Call Forwarding - External 
Description This feature forwards all calls received based on one of the conditions 
selected from above, to a personal speed call key, system abbreviated dial 
number, or a key system personal speedcall. 
Conditions The following conditions apply to this feature: 
l Call Forwarding - External requires a receiver for dialing. If one is not 
available then forwarding is ignored in Call Forward - Don’t Answer. If 
it is done during a reroute, the caller is dropped or given reorder tone. 
l An extension with COS Option 200 (Account Code, Forced Entry - 
External Calls) in its COS cannot set up the Call Forwarding - External 
feature. 
l An extension must have COS Option 245 (Abbreviated Dialing Access) 
enabled, COS Option 208 (Call Forwarding External) enabled, and COS 
Option 200 (Account Code, Forced Entry - External Calls) disabled in 
its COS to be able to program call forwarding to system abbreviated 
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							Features Description 
dial numbers. The option is not needed for callers which are forwarded 
to abbreviated dial numbers. 
Toll Control applies to the calling party for Call Forwarding - External 
to personal speed call keys or to key system personal speedcalls. 
Toll Control is not done for forwarding to external numbers using the 
system abbreviated dial feature. 
No Toll Control checking is done for CO trunks which are externally call 
forwarded. 
A trunk or a party with a single party trunk on hold can only be forwarded 
externally if System Option 21 (Incoming to Outgoing Call Forward) is 
enabled. 
An extension cannot set up forwarding to an external number unless it 
has COS Option 208 (Call Forwarding - External) in its COS. 
Once a call is forwarded externally, no more forwarding hops occur. 
Campon to busy trunk groups after forwarding external is possible if the 
caller is allowed to campon to trunk groups; see Campon. 
When the attendant calls an extension that is forwarded to an external 
number, the display shows the external number and indicates the 
extension which forwarded the call. If the speed call or abbreviated dial 
number is private, text indicating a private number appears on the 
display instead of the external number. The console can display the 
number if it has COS Option 110 (Attendant Abbr. Dial Confidential 
Number Display) enabled in its COS. 
Consoles and extensions can transfer a party on consultation hold as 
soon as forwarding to an external number starts, at any point in dialing 
the external number. 
The reference is to the stored speedcall key number or the personal or 
system abbreviated dial number. If this stored number is changed, then 
the forwarding destination changes also. 
Programming 
Enable COS Option 208 (Call Forwarding - External) in the calling party’s 
COS (extension’s COS or trunk’s COS). 
For external call forwarding involving two trunks, ensure that the incoming 
and outgoing trunk can be connected together. CDE Form 30 - Device 
Interconnection Table specifies which devices can be connected together. 
Enable COS Option 245 (Abbreviated Dialing Access) for the extension to 
allow forwarding to system abbreviated dial numbers or to key system 
personal speedcalls. 
Disable COS Option 200 (Account Code, Forced - External Calls) in the 
extension’s COS. 
Enable System Option 21 (Incoming to Outgoing Call Forward) to allow 
trunks to be externally call forwarded. 
2-84 Ensure Feature Access Code 03 (Call Forwarding - All Calls) has a feature 
access code programmed. 
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							Features 
For feature key activation of call forwarding on a SUPERSET 410 or 
SUPERSET420telephone, program a CALL FORWARD feature key. (See 
Feature Keys.) 
Operation Operation varies depending upon the device type as described below. 
industry-standard and SUPERSET 401+ Telephones: 
To set up Call Forwarding - External at an extension: 
l Lift the handset - dial tone is heard. 
l Dial the Call Forward - All Calls access code. 
l Dial the condition code for the desired type of forwarding. 
l Dial the abbreviated dial index number, which contains the external 
telephone number to which calls are to be forwarded. Dial tone is 
returned if the above codes are valid; reorder tone is returned if the 
codes are invalid. 
l Replace the handset - Call Forwarding - External is now active. 
To cancel Call Forwarding - External at an extension: 
l Lift the handset - dial tone is returned. 
l Dial the Call Forward - All Calls access code (assuming Split Call 
Forwarding is disabled). 
l Replace the handset - Call Forwarding - External is now inactive. 
OR 
l Lift the Handset - dial tone is returned. 
l Dial the Clear All feature access codes - Dial tone is returned. 
l Replace the handset. 
SUPERSET 410 Telephones: 
To set up Forwarding - External: 
l Follow the same procedure as for industry-standard telephones; it is 
also possible to dial the codes and extension destination directly on the 
keypad and then press the SPEAKER ON/OFF key to go on-hook. 
To activate or deactivate forwarding already programmed: 
l Press the CALL FORWARD feature key, if programmed. The LCD 
indicator is dark (activated) to indicate forwarding active, clear to 
indicate not active. 
SUPERSET 420 Telephones: 
To display the current forwarding type and external destination: 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
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							Features Description 
l Press the YES softkey. The display shows the current forwarding type 
and external destination, if programmed. 
. 
Press SUPERKEY to return to normal display. 
To activate forwarding already programmed: 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns on to indicate that call forwarding is activated. (Refer to feature 
keys for instructions on programming this feature key.) 
OR, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNON softkey. An asterisk appears next to the destination 
to indicate that call forwarding is activated. 
l Press SUPERKEY to return to normal display. 
To deactivate forwarding to an external destination: 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns off to indicate that call forwarding is deactivated. 
OR, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNOFF softkey. The asterisk next to the destination 
disappears. 
l Press SUPERKEY to return to normal display. 
To program the set to forward all calls to an external number: 
D 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press the CHANGE softkey. 
l Press the PROGRAM softkey. 
l Press the NO softkey until the desired type of call forwarding appears 
in the display. 
l Press the YES softkey. 
l Enter the destination number, or press a SPEED CALL key on the 
SUPERSET telephone or associated PKM. If an invalid number is 
‘. 
‘, 
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							Features 
entered, the display shows INVALID NUMBER. Use the t softkey to 
back space and erase the entry. 
l Press the SAVE softkey. The type of forwarding, the forwarding 
destination, and an * appear momentarily in the display. The display 
then returns to showing the date and time. Call forwarding is now 
programmed and enabled. 
Note: The asterisk indicates that call forwarding is enabled. 
SUP ERSET 430 Telephones: 
To display the current forwarding type and destination: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE 
l Press the FORWARDING softkey. The display 
forwarding type and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed: softkey). 
shows the current 
l Press the TURN FWD ON softkey. cFWD ON> appears in the upper 
right corner of the LCD. 
To deactivate forwarding: 
l Press the TURN FWD OFF softkey. cFWD ON> disappears from the 
display. 
To set up Call Forwarding - External: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey). 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press the CHANGE softkey. Softkeys appear for the types of forwarding 
enabled in the set’s COS. This only applies if Split Forwarding is 
disabled. 
l Select the required type. The display requests the destination number. 
l Enter the destination number, or press a SPEED CALL key on the 
SUPERSET telephone or associated PKM. If an invalid number is 
entered, the display shows INVALID NUMBER. Use the t softkey to 
back space and erase the entry. Enter the correct number (can be a 
speedcall key, if programmed) or press the CURRENT NO. softkey to 
restore the previously programmed destination (if available). 
l Press the SAVE/ON softkey. The display returns to normal. cFWD ON> 
appears in the top right corner. If Split Forwarding is enabled, the 
SAVE/OFF softkey is also available. 
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							Features Description 
Call Forwarding - Internal / External Split 
Description 
Calls may be forwarded to different destinations according to the source of 
the call - either an internal call from within the PABX or an external call from 
outside of the PABX. 
Conditions The following conditions apply to this feature: 
l COS Option 260 (Internal / External Split Call Forward) must be enabled 
for the extension to allow forwarding according to the source of the call. 
l For call forwarding, all devices are treated as internal calls unless COS 
Option 709 (Follow External Call Forward) of the calling device is 
enabled. 
l A feature key which turns forwarding ON or OFF, turns both internal 
and external on or off together. 
l To allow call forwarding to an external destination, COS Option 208 
(Call Forwarding - External) must be enabled. 
Programming Enable COS Option 260 (Internal / External Split Call Forward) for the 
extension to allow forwarding according to the source of the call. 
Enable COS Option 709 (Follow External Call Forward) for devices to be 
treated as external calls. 
Enable the desired call forwarding type in the extension’s COS. 
Ensure Feature Access Code 04 (Call Forwarding - Internal Only) and 
Feature Access Code 05 (Call Forwarding -External Calls Only) have 
feature access codes programmed. 
For feature key activation of call forwarding on a SUPERSET 470 or 
SUPERSET420telephone, program a CALL FORWARD feature key. (See 
Feature Keys.) 
Operation Operation varies depending upon the device type as described below. 
Industry-standard and SUPERSET 401+ Telephones: 
To set up call forwarding for internally originated calls: 
l Lift the handset - wait for dial tone. 
l Dial Access code 04 - Call Forwarding - Internal Calls Only. 
l Dial the condition code for the desired type of forwarding. 
l Dial the number to which calls are to be forwarded. 
l Dial tone returns. 
l Hang up - the extension is available for normal use. 
To set up call forwarding for externally originated calls: 
l Lift the handset - wait for dial tone. 
l Dial Access code 05 - Call Forwarding - External Calls Only 
l Dial the condition code for the desired type of forwarding. 
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							Features 
l Dial the number to which calls are to be forwarded. 
l Dial tone returns. 
l Hang up - the extension is available for normal use. 
To cancel forwarding (all types): 
l Lift the handset - wait for dial tone. 
l Dial the external forwarding access code. 
l Hang up - external forwarding is canceled. 
l Dial the internal forwarding access code. 
l Hang up - internal forwarding is canceled. 
or 
l Lift the handset - wait for dial tone. 
l Dial the Clear All Features access code (see C/eat-A// features). This 
also cancels all forwarding at the telephone. 
SUPERSET 4 7 0 Telephones: 
To set up Split Call Forwarding (all types except I’m Here): 
l Follow the same procedure as for industry-standard telephones; it is 
also possible to dial the codes and extension destination directly on the 
keypad and then press the SPEAKER ON/OFF key to go on-hook. 
To activate or deactivate forwarding already programmed: 
l Press the CALL FORWARD feature key, if programmed. The LCD 
indicator is dark (activated) to indicate either internal or external 
forwarding active, clear to indicate not active. 
SUPERSET 420 Telephones: 
To display the current forwarding type and destination: 
Press SUPERKEY. 
Press the NO softkey until CALL FORWARDING? appears in the 
display. 
Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
EXTERNAL CALLS? * appears in the display. The asterisk (*) is 
present only if call forwarding is on. 
Press the REVIEW softkey to display the current call forwarding setting 
for the external incoming calls that arrive at your set. 
Press the NEXT softkey. INTERNAL CALLS? * appears in the display. 
The asterisk (*) is present only if call forwarding is on. 
Press the REVIEW softkey to display the current call forwarding setting 
for the internal calls that arrive at your set. 
Press SUPERKEY to return to normal display. 
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							Features Description 
2-90 To activate call forwarding if it is already programmed: 
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. Press the CALL FORWARD feature key. The indicator beside the key 
turns on to indicate that call forwarding is activated. Note that if both 
external and internal call forwarding are programmed, both will be 
enabled. (Refer to Feature Keys for instructions on programming this 
feature key.) 
or, you can activate either external forwarding, internal forwarding, or 
both using the softkeys. 
To activate external forwarding using the softkeys: 
Press SUPERKEY. 
Press the NO softkey until CALL FORWARDING? appears in the 
display. 
Press the YES softkey. 
EXTERNAL CALLS? appears in the display. 
Press the CHANGE softkey. The current call forwarding setting for 
external incoming calls is displayed 
Press the TURNON softkey. 
Press SUPERKEY to return to normal display. 
To activate internal forwarding using the softkeys: 
Press SUPERKEY. 
Press the NO softkey until CALL FORWARDING? appears in the 
display. 
Press the YES softkey. 
EXTERNAL CALLS? appears in the display. 
Press the NO softkey. INTERNAL CALLS? appears in the display. 
Press the SHANGE softkey. The current call forwarding setting for 
internal calls is displayed. 
Press the TURNON softkey. 
Press SUPERKEY to return to normal display. 
To deactivate forwarding: 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns off to indicate that call forwarding is deactivated. Note that if both 
external and internal call forwarding are programmed, both will be 
turned off. 
or, you can deactivate either external forwarding, internal forwarding, 
or both using the softkeys. 
To deactivate external forwarding using the softkeys: 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
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