Mitel SX 200 ML PABX Instructions Guide

							Features 
Operation 
To originate an abbreviated dial call: 
l If the abbreviated dial number entry does not include the ADL access 
code, dial the ADL access code. 
l Dial the abbreviated dial access code. 
l Dial the desired abbreviated dial number (one to three digits). 
l Hang up when connect tone is heard. The call is transferred to the 
associated dataset. 
See also ADL Call Originate in this section. 
Data: Associated Modem Line (AML) 
Description 
This feature allows voice only calls, data only calls, simultaneous voice/data 
calls, and alternating voice/data calls through the PABX. A standard ONS 
voice port is associated through CDE programming with one or more 
SUPERSETtelephones. This ONS port is connected to data terminal 
equipment (DTE) via a modem. Data calls may be set up using the 
associated SUPERSET telephone. 
Conditions The following conditions apply to this feature: 
l This feature is available only on SUPERSET 420 and SUPERSET 430 
telephones. AML is not available on SUPERSET 410 telephones. 
l The only effect of AML on voice calls is that the SWAP (Trade Calls) 
softkey appears on calls to a station which has an associated modem 
line or on trunk calls. 
l When two telephones assigned the same modem port converse, the 
SWAP (Trade Calls) softkey does not appear; data communication 
between these telephones is not possible. 
l If the set user presses the SWAP (Trade Calls) softkey when the data 
port is already in use, the message DATA BUSY appears on the display 
and the user may hang up or press the CANCEL softkey. 
l An AML data device may be associated with more than one telephone 
(only one can use it at a time); however, a telephone may be associated 
with only one AML data device. 
l In a data call, both modems must operate at the same baud rate; one 
modem must be in originate mode, the other in answer mode. 
l In a data call, the destination number must be followed by a pound sign 
(#). Otherwise, reorder tone will be returned to the modem. 
Programming 
Enable COS Option 607 (SUPERSETTelephone - Associated Modem 
Line) for the SUPERSETtelephone’s class of service. 
Enter the associated modem ONS port extension number in the ASSOC 
field of the associated telephone entry in CDE Form 09 (Station/ 
SUPERSET Telephones). 
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							Features Description 
Operation 
If the terminal is to be able to dial a call on behalf of the associated 
SUPERSETtelephone, enter the extension number of the associated 
SUfERSETtelephone in the ASSOC field of the modem port entry in CDE 
Form 09 (StationlSUPERSETTelephones). 
To make a Data Call from the SUPERSETtelephone: 
l Dial the number of the destination modem; when the destination modem 
answers, it returns a modem answer tone. 
l Press the SWAP (Trade Calls) softkey. 
Note: If the modem line is already connected to a call, or the modem is attempting to 
make a data connection, the message “DATA BUSY” appears. The CANCEL 
softkey is then the only key available. 
l 
Put the modem on-line; the data call is now established. 
l Press the HANG UP (or New Call) softkey. 
The SUPERSETtelephone is now available for voice calls. In this way, it 
is possible to have simultaneous voice and data calls. The data call 
terminates when the modem goes on-hook. 
To make an alternating voice/data call: 
l At the SUPERSET telephone, establish a normal voice call with the 
destination set. 
l At both telephones, press the SWAP (Trade Calls) softkey to switch to 
data communication and put the modem on-line. 
l When data communication is complete, press the SWAP (Trade Calls) 
softkey at both telephones to return to voice communications. 
To make a data call from the modem port: 
l Following the modem manufacturer’s instructions, have the modem go 
off-hook and dial the destination modem number, followed by the pound 
sign (#). Note that if a modem dials the destination number WITHOUT 
the #, the modem will receive reorder tone, and the call will not complete. 
To make a voice call on behalf of the associated voice line: 
l Following the modem manufacturer’s instructions of how to dial a call 
from the attached DTE, have the modem go off-hook and dial the 
destination telephone number, followed by an asterisk (*). The call is 
transferred to the SUPERSET telephone. The modem is available for 
data calls. 
Data: Auto-Answer 
Description 
This feature supports automatic answering destination data devices. When 
the destination data device detects ringing, it answers, then signals to the 
calling device that it is ready to receive data. 
Conditions The destination data device must have its DTR signal low when idle. 
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							Features 
Programming In the destination data device’s CDE Form 11 (Data Circuit Descriptors) 
subform (Data Circuit Descriptor Options), set Action Taken If the idle DTE 
Has DTR Low (Auto Answer) to one of the following: 
Operation 
l RI - the system toggles RI high 2.5 seconds then low 2.5 seconds until 
the dataset responds with DTR high. 
l DSR - the system raises DSR. The dataset responds with DTR high. 
l DCD - the system raises DCD. The dataset responds with DTR high. 
The destination data device must respond with DTR high within 1 minute 
of receiving the auto-answer signal. 
Data: Automatic Data Route Selection (ADRS) 
Description Outgoing trunk data calls are processed by the same Automatic Route 
Selection (ARS) system as voice trunk calls; see Automatic Route 
Selection. 
Conditions 
None. 
Programming Trunks should be grouped into trunkgroups according to the maximum data 
rate they can support. For more information, refer to the Automatic Route 
Selection and Toll Control Practice. 
Operation None. 
Data Account Codes- 
. 
Description Verified and non-verified account codes can be applied to data calls, 
internal, external or long distance. The account code appears in the DATA 
SMDR and TRUNK SMDR records. 
Internal data calls generate a DATA SMDR record only; external data calls 
generate both a DATA SMDR and a TRUNK SMDR record. 
Conditions The following conditions apply to this feature: 
l For data or modem pooling calls, the user can enter an account code 
only during call setup. Only the last account code entered is stored in 
DATA SMDR and TRUNK SMDR records. 
l If variable length account codes are enabled, a user dialing an account 
code must follow it with the # symbol. This is not necessary if the entered 
account code is twelve digits long. Thus, rotary dial telephones cannot 
have access to variable length account codes of less than twelve digits. 
l Account code entry for incoming callers is permitted only on DISA or 
Tie trunks. When PABX dial tone is returned, a Special DISA caller can 
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							Features Description 
enter another account code during call setup. Only this second code 
appears in the TRUNK SMDR and DATA SMDR reports. 
l The user can include account codes in speed call numbers. 
Programming 
To use Verified Account Codes, enable System Option 05 (Verified Account 
Codes) in CDE Form 04 (System Options/System Timers); enter the 
required Account Codes into CDE Form 33 (Account Code Entry). 
Set System Option 55, Account Code Length in CDE Form 04 (System 
Options/System Timers) to a value between 4 and 12, or to VARIABLE. 
To require account code entry on internal ADL or DTRX data calls, enable 
COS Option 326 (Account Code Forced Entry - Data Internal Calls) for the 
originating dataset. 
To require account code entry for incoming or internal modem pooling calls, 
enable COS Option 326 (Account Code, Forced Entry - Data Internal Calls) 
in the COS for the pooled modem. 
Enable one of the following options in the COS form for the originating data 
device, as required, for outgoing calls: 
- COS Option 327 (Account Code, Forced Entry - Data External Calls) 
- COS Option 328 (Account Code, Forced Entry - Data Long Distance 
Calls). 
Disable COS Option 700 (SMDR - Does Not Apply) in the class of service 
form for the data device. 
Enable COS Option 808 (Special DISA) in the COS for the data device. 
Disable COS Option 906 (Data SMDR - Does Not Apply) in the originating 
data device’s Class of Service for ADL or DTRX calls. 
To record incoming calls, enable COS Option 806 (SMDR - Record 
Incoming Calls). 
For incoming and internal modem pooling calls, disable COS Option 906 
(Data SMDR - Does Not Apply) in the originators pooled modem’s Class 
of Service. 
Operation ADL 
From the set: 
l Dial the ADL access code. 
l Dial the account code access code. 
l Dial the account code. 
l Dial the destination. 
DTRX 
From the terminal, at the * prompt, enter: 
CALL destination ACCOUNT account code. 
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DISA (Incoming) 
When the PABX answers: 
l Dial the DISA access code - the system returns dial tone. 
l Dial the account code access code. 
l Dial the account code. 
l Dial the destination number. 
Special DISA (Incoming) 
When the PABX answers: 
l Enter the account code - if it is valid, the PABX returns dial tone. 
l Dial the destination number. 
Incoming Tie Trunk or Internal Modem Pooling Caller 
l Dial the account code access code. 
l Dial the account code. 
l Dial the destination number. 
Direct-In-Line (to an Attendant) 
When the attendant answers: 
l Have the attendant dial the account code access code. 
l Have the attendant dial the account code. 
l Have the attendant dial the destination number. 
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							Features Description 
Data Hunt Grows 
Description 
Conditions 
Programming 
Operation Datasets can be assigned to a Data Hunt Group. The system supports both 
terminal and circular hunting; see Hunt Groups. 
The following conditions apply to this feature: 
l Only datasets can be assigned to a Data Hunt Group. 
l The system can support a total of 50 hunt groups; a hunt group may 
have a maximum of 50 members. 
Enter the dataset extension numbers into CDE Form 17 (Hunt Groups). 
When the first dataset is entered, the system sets the hunt group type to 
Data. The system then accepts only datasets as subsequent entries. 
Specify TERMINAL or CIRCULAR hunting as desired. 
Program an access code for the hunt group. 
If desired, program a name for the data hunt group. This is useful for DTRX 
calls. See DTRX Call By Name. If desired, program an overflow point for 
the data hunt group. 
Call the data hunt group using its access code or name. See ADL Call 
Origination, DTRX Call Origination, and Modem Pooling. 
Data Perbherals 
Description The PABX supports several different data devices; MITEL also provides 
several data support devices for use with MITEL data devices. 
MITEL data devices are proprietary limited-distance modems that provide 
data facilities for terminals, digital SUPERSETtelephones, and other types 
of data devices. These data sets serve as the interface between the DNIC 
digital line card in the PABX, and the data devices connected to the system, 
transmitting data and control signals over a single twisted pair of wires. The 
datasets are available in two series - DATASET 1100 series and DATASET 
2100 series. 
DATASET 1103 Standalone supports asynchronous data communications 
at rates from 110 bps to 19.2 kbps. The data sets are RS-232C compatible, 
provide end-to-end error correction, auto-baud detection and auto-parity 
generation. 
The DATASET 1100 series is available in two options: 
l DATASET 1103 Standalone 
l MILINKTM Data Module. 
DATASET 2103 Standalone supports asynchronous data communications 
from 110 bps to 19.2 kbps, and synchronous data communications at rates 
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							Features 
Conditions 
Programming 
Operation None.  from 1200 bps to 19.2 kbps. In asynchronous mode this data set has the 
same operating characteristics as the DATASET 1100 series. In 
synchronous mode, the DATASET 2103 uses X.31 protocol. 
All datasets interface to a PABX digital line card circuit through a single pair. 
Refer to the Peripherals Devices Pracfice, for information on the cabinet 
and shelf that is available for rack mounted data devices. 
A Modem Interconnect Panel is available for installation within the 
DATACABINET 9000 cabinet; refer to the Peripherals Devices Practice. 
The Modem Interconnect Panel is required for Modem Pooling. 
For information on using data devices as printer ports, see CDE Form 34 
(Directed Input/Output). 
For details on the SUPERCONSOLE 1000TM printer port, see CDE Form 
34 (Directed Input/Output). 
For details on data circuit descriptor options, refer to the Customer Data 
Entry Practice. 
Refer to the Engineering lnformation Practice, for a description of the Digital 
Line Card. 
Refer to the Peripherals Devices Practice. 
Program a Digital Line Card into the system’s physical configuration table 
via CDE Form 01 (System Configuration). 
Select options for the data circuit descriptors via CDE Form 11 (Data Circuit 
Descriptors). 
Assign a circuit descriptor and select options for specific data circuits via 
CDE Form 12 (Data Assignment). 
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							Features Description 
Data Securitv 
Description 
Data Security protects an established data call from receiving any intrusion 
or warning tones (for example, Campon or Override) that would interfere 
with the data signals present on the line. Any extension with Data Security 
in its COS cannot be overridden or receive campon tone; it may be camped 
on to, but is secure against any form of audio intrusion. 
Conditions The following COS Options must be disabled to permit correct operation of 
Data Security: 
l COS Option 242 (Repeated Camp-On Beeps) 
l COS Option 607 (SUPERSETTelephone - Associated Modem Line). 
Programming Enable COS Option 216 (Data Security) for the extension. 
Operation None. 
Data Station Message Detail Recording (Data SMDR) 
Description 
The Data SMDR feature produces a detailed record of all internal and 
external data calls. The printout format is similar to the trunk SMDR record 
and includes “data call indicator”, “type of data call” and “reason for 
disconnect” fields. Data SMDR records differ in appearance from voice 
SMDR records. This allows a call costing device to maintain separate totals 
for data and voice calls. 
The “External Data Call Indicator” field shows EX if the data call used a 
pooled modem and a trunk. 
Conditions The “Associated SMDR Record Indicator” field shows an asterisk when the 
data call has an associated “Trunk SMDR” record. 
Refer to the Station Message Detail Recording Practice for details. 
None. 
Programming The following COS options and System Optionsfiimers can be selected: 
COS Option 906 (Data SMDR-Does Not Apply) 
COS Option 907 (Data SMDR-Extended Record) 
COS Option 908 (Data SMDR-Overwrite Buffer) 
System Option 39 (Data SMDR - Indicate Long Calls) 
Specify a port to print Data SMDR records in CDE Form 34 (Directed l/O). 
Operation None. 
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							Features 
Data Station Queuing 
Description 
Conditions The following conditions apply to this feature: 
Programming 
Operation 
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Data Station Queuing is similar to the Campon feature provided for 
telephones. An extension user encountering a busy dataset or data hunt 
group can camp on to the destination and remain in the queue until a 
destination becomes available or terminate the call at any time. 
l The user can camp on to datasets, data hunt groups, trunk groups, or 
modem pool hunt groups only. 
l The destination cannot be camped onto if it is busied out or in Do Not 
Disturb. 
Enable COS Option 900 (Data Station Queuing) in the originating device’s 
Class of Service. 
Data Station Queuing is described below. 
ADL from Industry-standard, SUPERSET 407+, and SUPERSET 420 
Telephones: 
The telephone calls a busy data device: 
l The telephone receives special busy tone for 2 seconds, then the 
telephone receives busy tone while it is queued. 
ADL from SUPERSET 420 Telephones: 
The set calls a busy data device: 
l The set receives special busy tone. The display shows BUSY. The 
WAIT softkey appears. 
l Press the WAIT softkey within 10 seconds. While the set is queued, the 
display shows the extension number of the busy data device followed 
by the WAITING prompt (e.g., 4410 WAITING). 
ADL from SUPERSET 430 Telephones: 
The set calls a busy data device: 
l The set receives special busy tone. The display shows BUSY. The 
I WILL WAIT softkey appears. 
l Press the I WILL WAIT softkey within 10 seconds. The display shows 
WAITING FOR and the extension number while the set is queued. 
DTRX 
Queuing is automatic. The originator receives the message “Call is 
Queued”. 
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							Features Description 
Data Transceiver (DTRXI 
Description 
The Data Transceiver (DTRX) allows the data user to set up a data call 
from a data terminal (DTE). The system has four DTRX channels; four users 
can communicate with the DTRX simultaneously. When the requested call 
is established, the DTRX is dropped, making it available for other data 
callers. 
Users requesting a busy destination are queued until the destination is 
available. Up to 20 callers can queue. Subsequent callers requesting busy 
destinations are sent the message “System Busy, Try Again Later”. 
When all DTRX channels are busy, callers queue for DTRX service. Up to 
28 callers can queue, including those queued for destinations. Subsequent 
callers are prompted to try again later. 
Conditions 
The following conditions apply to this feature: 
l A dataset connects each Data Terminal (DTE) to the system on a DNIC 
circuit. 
l The DTE connected to the dataset must be an ASCII data device using 
an RS232C interface. 
l All DTRX commands (except ACCOUNT) may be abbreviated to its 
minimum unique character string. 
l To connect to a data transceiver, a data device must have a DTE Profile 
number programmed in CDE Form 12 (Data Assignment). 
Programming The DTRX feature is associated with the DTE Profile and Data Circuit 
Descriptor options. Refer to CDE form 29 (DTE Profile) and CDE form 7 7 
(Data Circuit Descriptor Options). 
Enable or disable COS Option 900 (Data Station Queuing) as desired. This 
option, when enabled, allows automatic queuing to the destination when 
the originator encounters a busy data device. 
Enable or disable COS Option 901 (DTRX Herald Display) as desired. 
When enabled, this option allows display of the programmable herald (e.g. 
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Welcome to MITEL Data Switching). 
If DTRX Herald Display is enabled, set COS Option 905 
Select) to 1, 2, 3, or 4. The options are as follows: (DTRX Herald Text 
[I] Welcome to MITEL SX-200 Data Switching 
[2] Welcome to MITEL Data Switching 
[3] Welcome to Data Switching 
[4] Data Call Switching 
Enable or disable COS Option 902 (DTRX Message Code) as desired. 
Enabling this option displays the machine message code. The code is 
divided into three segments: 
l the first character describes the application; either “G” for general 
messages, or “D” for DTRX application messages 
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