Mitel SX 200 ML PABX Instructions Guide

							Features 
Enter a NIGHT 1 routing point for the appropriate call types via CDE Form 
19 (Call Rerouting Table). 
Operation When the call arrives at the console, the timer for the Forward On No Answer 
is started. When the timeout occurs, the caller is routed to the appropriate 
answer point. 
Attendant Conference 
Description This feature allows the attendant to enter into a conference with the 
destination party and the source party of a call. The attendant may also 
initiate a 3-party conference call. When the attendant is in a conference, a 
periodic warning beep is given to all internal parties if System Option 10 
(Attendant Conference Beeps) is enabled. 
Conditions The following conditions apply to this feature: 
Programming 
Operation 
March 1997 
l The console may be involved in a conference with a maximum of two 
other parties. 
l A conference cannot be created involving another console or a call 
announce port. 
l Device interconnection checks do not apply to the conference. 
To enable attendant conference warning beeps, enable System Option 10 
(Attendant Conference Beeps). 
COS Option 120 (Attendant Conference Disable) must be DISABLED in 
the console’s COS. 
To enter into a conference with the source and destination parties, press 
the CONF softkey. 
To initiate a conference, perform the following procedure: 
l Dial the first party and establish a connection. 
l Dial the second party and establish a connection. 
l Press the CONF softkey. The three parties are now in a conference. 
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							Features Description 
Attendant Console Display Language 
Description This feature allows the attendant to display the attendant console softkeys 
in English, French or Spanish. 
Conditions None. 
Programming None. 
Operation To change the softkey language: 
l Press the FUNCTION key. 
l Press the LANGUAGE softkey. 
l Press the softkey of the desired language. 
Attendant Console LCD Display 
Description 
The PABX continually displays the time of day on the right-hand portion of 
the status line of the attendant console LCD display. When the console is 
idle, the date (month, day, year) is also displayed. The displayed time is 
used by Message Waiting, Traffic Measurement, SMDR, SUPERSET 
and SUPERSET 430 telephones, and other features. The console 
attendant can change the date and/or time (see Attendant Date and Time 
Setup). 
The attendant console may have calls from outside trunks and extensions 
queued that are waiting to be answered. The total number of calls in the 
queue is displayed in the attendant console queue (Calls Waiting) area of 
the display located in the top right corner of the LCD display. 
The attendant can put a party on softhold or hardhold that also has a call 
(one party or Conference) on softhold. This is called stacked hold. 
When the attendant console establishes or answers a call, the display 
provides information about the call. The available items of call information 
are: 
l Extension number and set name 
0 Tenant name 
l Trunk name 
l Trunk group name 
l Trunk number 
l ANI information 
l COS and Class of Restriction (COR) 
0 COS name 
l Call forward recall information 
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							Features 
l On hold information (Extension Number or Conference) of the calling 
party is provided if that party has a call on softhold. 
The system programmer can assign names to sets, classes of service, 
tenants, trunks and trunk groups; see Names. 
Conditions The following conditions apply to this feature: 
. 
. 
. A name must be programmed for the set. Names are programmed in 
CDE Form 09 (StationlSUPERSE TTelephones). Users of 
SUPERSET 420 and SUPERSET 430 telephones can program their 
name at their set. 
The COS number and COR number appear only if there is no COS 
name programmed. 
Names associated with trunks appear only after the console answers 
a trunk call. 
If the attendant answers a call and that caller has a call (one party or 
Conference) on softhold, the attendant does not take over the caller’s 
softhold. 
When a HOLD key is pressed to put someone on hold, only the party 
that is talking to the attendant will be put on hardhold. If there is a 
softhold party (either the SOURCE or DEST), this party will be 
connected to the attendant. The attendant must press the CANCEL or 
RELEASE key to hang up on this call. 
The tenant name appears only on rerouted TIE, DID, or Dial-In calls 
where the tenant name is programmed in the CDE Call Rerouting Table. 
If the tenant name is displayed, no other trunk information appears. 
The trunk group name appears only if there is no trunk name 
programmed. 
The trunk number appears only if there is no trunk name or trunk group 
name programmed. 
If there are no calls in the calls waiting queue, there is nothing in the 
CW area of the LCD display. 
The maximum number of calls waiting that can be displayed at the 
console is 99. 
Note: The actual queue maximum is 200 calls waiting. 
Programming None. 
Operation When the attendant console establishes or answers a call, the display 
provides information described above about the call. For Attendant Calls 
Waiting operation refer to Attendant Call Selection and/or Attendant Hold 
Positions for operational details. 
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							Features Description 
Attendant Console LDN Kevs 
Description 
Each console has nine programmable listed directory number (LDN) 
positions. Each LDN position can be programmed as the answer point for 
a particular type of call. Each LDN key can be given a descriptive label, 
allowing the attendant to answer the call with an appropriate response. 
LDNs can appear at more than one console in a system to allow calls to 
be presented to specified consoles simultaneously. 
LDN’s may also appear at subattendant positions. See feature description 
for Subattendant Console LDN Keys. 
The attendant console can answer calls from an LDN by either using the 
ANSWER key or by selecting the LDN key directly. See Attendant Call 
Selection in this document. 
Conditions The following conditions apply to this feature: 
. 
. 
Any or all LDN keys and labels may be programmed to appear. 
Each console must have its own LDN numbers explicitly programmed 
in CDE Form 08 (Attendant LDN Assignments). 
There are several default call positions provided by the system for 
various call types; see Attendant Default Call Positions. 
The RECALL key (key #l) cannot be changed. 
Station and SUPERSET telephones and consoles cannot directly dial 
an LDN. 
Each LDN key is provided with a default label. For key F2, the label is 
‘INTERNAL’. For key F3 to key FO it is ‘LDN n’, where n is from 1 to 8. 
An LDN programmed at the key can have a label that replaces the 
default label. 
It is recommended that key F2 not be assigned to an LDN key since 
some calls are directed to that key by the system; see Attendant Default 
Call Positions. 
If the Trunk Answer From Any Station (TAFAS) feature is used then is 
it recommended that key FO not be programmed as an LDN or that calls 
not be routed to the LDN when TAFAS calls are also to be answered; 
see Attendant Default Call Positions. 
l For multi-appearance LDN keys, the console (or subattendant position) 
with the lowest physical location number (bay #/ slot #/ circuit #) is 
always the owner of an LDN. 
Programming Assign access codes to the console’s LDN positions via CDE Form 08 
(Attendant LDN Assignments). The feature descriptions in this practice 
identify which features can use console LDN keys as answer points. 
Operation The attendant may selectively answer any incoming call type by pressing 
the appropriate LDN softkey. 
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							Features 
Attendant Console Lockout 
Description The attendant can enter an access code to restrict the capabilities of the 
attendant console. This prevents system tampering via the console during 
breaks, etc. When the console is locked out, the following restrictions take 
effect: 
. 
no outgoing trunk calls can be made. 
l there is no attendant function access. 
The attendant console can still be used to initiate internal calls, and to 
answer incoming trunk calls. 
Conditions 
The attendant can lock out the console at any time as long as there is no 
source party connected. 
Programming Assign an access code to Feature 17 (Console Lockout Access Code). 
Operation 
To lock out the console: 
l Enter the console Lockout access code. 
- The display changes to “Console in Restricted Service”. 
To return the console to normal operation: 
l Re-enter the code. 
Attendant Date and Time Setur, 
Description 
The system continually displays the time of day on the right-hand portion 
of the status line of the attendant console LCD display. When the console 
is idle, the date (month, day, year) is also displayed. The displayed time is 
used by Message Waiting, Traffic Measurement, SMDR, SUPERSET 
and SUPERSET 430 telephones, and other features. The time may be 
displayed in 12- or 24-hour format. The console can change the date and/or 
time. 
A subattendant may also change the time and date. See Subattendant Date 
and Time Setup. 
Conditions A date/time change may cause some traffic measurements to be lost, and 
can also affect ACD reports. Care must be given when setting this COS 
option. 
Programming Enable COS Option 122 (Attendant Setup Time/Date). If 12-hour time 
display is required, no clock options are required. If 24-hour time display is 
required, enable System Option 01 (24-Hour Clock). 
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							Features Description 
Operation To set Time-of-Day, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the SET TIME softkey. 
l Enter the desired time. 
l Press the SET or PM softkey. 
To set date, enter the following in order: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the SET DATE softkey. 
l Enter the desired date. 
l Press the SET softkey. 
Attendant Default Call Positions 
Description Three incoming call indicators are provided by the system to identify calls 
to the console directory number. In addition to these call indicators are LDN 
keys on the console; see Console LDN Keys. 
The three default positions are: 
l FO (NIGHT BELL) - calls ringing any night bell in the console’s tenant 
group (see TAFAS). 
l Fl (RECALL) - recalls of calls handled by the console, or for multiple 
console operation, by any console in the system (see Recall). 
l F2 (INTERNAL) - calls directed to the console’s internal directory 
number. 
Conditions The following conditions apply to this feature: 
l The INTERNAL position uses whatever label is programmed at key F2. 
The label is by default INTERNAL but an LDN key with a different label 
may be programmed at the same key. This does not affect the direction 
of internal calls to this position - only the label used changes. 
l Callbacks ringing the console appear at the INTERNAL position. 
l If key FO is programmed with an LDN, calls to the LDN take precedence 
over night bell calls. In this case, the key label shows the name 
programmed for the LDN key. Pressing the key answers calls to the 
LDN. Calls to the night bell appear at key FO only after all LDN calls 
have been handled; the label changes to NIGHT BELL. 
l Serial calls, being recalls, appear at the RECALL position. 
l The RECALL position (key Fl) cannot be changed and cannot have an 
LDN key programmed at the same key. 
Programming None. 
Operation None. 
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							Features 
Attendant Destination (DEST) Key 
Description 
This feature allows the attendant to press a softkey (DEST) to speak to the 
destination party of a call, to SWAP between the destination and source 
parties or to SPLIT a conference call. 
The destination party’s extension number, COS, and COR are displayed 
on the second line of the console’s LCD display and the source party is put 
on consultation hold. 
See Attendant Call Splitting and Swapping. 
Conditions This softkey only appears when the attendant console is connected to a 
multi-party call and the source party can be put on consultation hold. 
Programming None. 
Operation Press the DEST softkey - the console is connected to the destination party 
and the source party is put on consultation hold. 
Attendant Directed Call Pickur, 
Description 
The attendant can perform a directed call pickup from the console. This 
will permit calls to be retrieved before the recall timer expires or if calls have 
been transferred to the wrong extension. 
Conditions None. 
Programming Assign an access code to Feature 09 (Directed Call Pickup). 
Enable COS Option 218 (Directed Call Pickup). 
Operation l Dial the Directed Call Pickup code. 
l Dial the extension number of the ringing telephone - the call is 
connected. 
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							Features Description 
Attendant Directed Paae 
Description 
This allows the attendant to page a specific key system telephone set via 
its telephone speaker. The connection is one-way audio, and is terminated 
when the paging party hangs up. Another party attempting to call a set that 
is being paged in this manner will receive busy tone. The paged party can 
answer the page as if it were a normal incoming call to the Intercom key. 
Conditions 
The following conditions apply to this feature: 
l A directed page cannot be made to a set that has DND enabled. 
l A directed page can only be made to SUPERSET 470, 
SUPERSET420, and SUPERSET telephones that have been 
programmed as key system telephones. 
l SUPERSET 10, SUPERSET420, or SUPERSET430telephone users 
can respond handsfree to a directed page. Refer to Key Sets - 
Handsfree Answerback to a Directed Page for details. 
l COS Option 600 (Auto Answer) does not enable SUPERSET 470, 
SUPERSET 420, or SUPERSET 430 telephone users to respond 
handsfree to a directed page. 
l The attendant cannot make directed page calls to SUPERSET 401+ 
telephones. 
Programming Program the Direct Paging feature access code (48) in Form 02. 
Operation To Initiate a Directed Page: 
l Dial the Direct Paging feature access code. 
l Dial the extension number of the party to be paged. 
l Broadcast the page message. 
Attendant Direct Trunk Select 
Description The console can be used to directly access (seize) a trunk for maintenance 
or operational procedures. 
Conditions 
The following conditions apply to this feature: 
l For viewing the status of and accessing a trunk, the attendant must be 
allowed to connect to the trunk. See Device interconnection Control. 
l For accessing the trunk, the trunk must not be in the process of being 
seized by another device in the system. 
l SMDR applies to the call when a trunk is accessed. If there are no 
SMDR records available, the call continues without an SMDR record; 
see Station Message Detail Recording. 
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							Features 
Programming 
Operation 
l Trunks cannot be accessed by “Attendant Function” if the console’s 
COS has COS Option 200 (Account Code, Forced Entry - External 
Calls) or COS Option 201 (Account Code, Forced Entry - Long Distance 
Calls) enabled. 
l When an LS/GS trunk is used as a dictation trunk, the M/MM leads are 
used to make the trunk busy while the tape is removed or the unit is 
powered down. If a console tries to access this type of busy trunk, only 
the EXIT softkey appears (the OVERRIDE softkey and FORCE RLS 
softkey are not available) and the message “Trunk busy due to M/MM 
leads” is displayed. 
l The trunk must be a member of a trunk group. 
None. 
To check the current status of a trunk, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the TRUNKS softkey. 
l Enter the desired trunk number. 
l Press the STATUS softkey. 
l Press the EXIT softkey. 
To select a trunk for attendant access only, enter the following softkeys: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the TRUNKS softkey. 
l Enter the desired trunk number. 
l Press the ATT ACCESS softkey. 
To override a call on a busy trunk: 
l Press the OVERRIDE softkey (see Conditions). 
To force-release a non-idle trunk (a call in progress is dropped), enter the 
following softkeys: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the TRUNKS softkey. 
l Enter the desired trunk number. 
l Press the ATT ACCESS softkey. 
l Press the FORCE RLS softkey (see Conditions). 
To release a trunk from attendant access, press the RELEASE key. 
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							Features Description 
Attendant DISA Code SetuD 
Description 
This option allows the attendant to change the Direct Inward System Access 
(DISA) security code (Feature 19) in CDE Form 02 (Feature Access Codes) 
that a DISA caller must dial to access the system. 
Conditions 
The following conditions apply to this feature: 
The DISA code cannot conflict with the numbering plan. 
The DISA code is limited to a maximum of five digits. 
The DISA code cannot be displayed. 
An attendant cannot delete the DISA code; it may only be deleted via 
CDE Form 02 (Feature Access Codes). Refer to the Customer Data 
Entry Practice, for further details. 
While the DISA code (Feature 19) in CDE Form 02 (Feature Access 
Codes) is being setup from the Console, CDE Form 02 cannot be 
accessed from customer data entry. Similarly, while Feature 19 in CDE 
Form 02 (Feature Access Codes) is being accessed from customer data 
entry, the DISA code cannot be changed from the console. 
Programming Enable COS Option 103 (Attendant DISA Code Setup) for the console. 
Operation To change the DISA access code, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the MORE... softkey. 
l Press the DISA CODE softkey. 
l Enter a new DISA access code. 
l Press the SET softkey. 
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