Mitel SX 200 ML PABX Instructions Guide

							2 Features 
This section of the practice describes the features which apply to the PABX. 
Some features are available to all devices, while others are available to specific devices 
such as extensions, datasets, consoles, trunks, or SUPERSETtelephones; certain 
features are available only with specific software releases. Throughout the text, specific 
descriptions are provided where required. 
Abbreviated Dial 
Description The Abbreviated Dial feature allows trunks and extensions to be accessed 
by dialing a 2 to 8-digit number which is then translated by the system into 
the actual number. The actual number can contain up to 26 digits. 
The Abbreviated Dial feature can also give system-wide access to a defined 
set of long distance numbers, while denying general access to 
long-distance dialing. 
Abbreviated dial numbers can also be used as dial-in trunk prefixes, as 
routing points for automatic call distribution (ACD) inter-flow, automated 
attendant, and as call-forwarding points. 
The attendant or customer data entry (CDE) programmer can program or 
display system abbreviated dial numbers. These numbers can be marked 
as confidential to prevent them from appearing on display telephones or@ 
SMDR reports. 
Special codes can be embedded within the abbreviated dial number for 
different features. The following codes can be inserted into a stored number: 
*3 = Wait for user to manually insert digits (2 digits) 
*5 = Call to Call Announce Port. This code must be at the end of the 
number; it cannot have digits following it. 
** = DTMF digit * 
# = DTMF digit # 
Example: For example, a typical number for external directory assistance 
is 9+1 +(area code)+5551 212; the area code is to be dialed manually. The 
number to be stored would be 91*3035551212. 
Conditions 
The following conditions apply to this feature: 
l Tie, DID, and DISA trunks, extensions, SUPfRSETtelephones, data 
devices, and consoles can access abbreviated dial numbers directly. 
l Calls can be forwarded to abbreviated dial numbers. 
l No toll control is done for external calls using abbreviated dial. 
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							Features Description 
l Through the Automated Attendant feature, all devices can directly dial 
abbreviated dial numbers. 
l Confidential numbers can only be viewed from CDE or by consoles with 
COS Option 110 (Attendant Abbreviated Dial Confidential Number 
Display) enabled. 
l Access to abbreviated dial numbers is available to: inter-flow points in 
ACD paths, and automated attendant default destinations. 
l Abbreviated dial numbers dialed after automatic route selection (ARS) 
leading digits will be interpreted as ARS digits to be outpulsed rather 
than as an abbreviated dial number. 
l If an abbreviated dial number is to appear in another speed dial number 
(Abbreviated Dial or Speedcall), then the abbreviated dial number index 
must be three digits in length (leading zeros required). 
Programming Enable COS Option 245 (Abbreviated Dialing Access) for non-console 
devices to access abbreviated dial directly. Consoles do not need this option 
enabled to access abbreviated dial directly. 
Enter the desired abbreviated dial index numbers, and the digit strings to 
be dialed, into CDE Form 31 (System Abbreviated Dial Entry). These can 
also be entered from the attendant console. See Attendant Abbreviated 
Dial Number Entry. 
Assign an access code to Feature 24 (Abbreviated Dial Access) in CDE 
Form 02 (Feature Access Codes). 
Operation To dial an abbreviated dial number, when dial tone is heard: 
l Dial the Abbreviated Dial access code. 
l Dial the desired Abbreviated Dial index number (one to three digits). 
. 
Access Codes - Global Find 
Description The Access Codes feature allows the user to view all access codes in the 
system. The system reports the type of device associated with the access 
code and its location (Bay/Slot/Circuit). The user can also query the system 
about a particular access code. Data in Customer Data Entry Form 35 
(Global Find Access Code), is generated by the system and cannot be 
modified. 
Conditions None. 
Programming None. 
Operation Refer to the Customer Data Entry Practice. 
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							Features 
Account Codes 
Description Account codes are typically used to charge the cost of outgoing trunk calls 
to departmental cost centers or project accounts. The account code can 
be optional or mandatory, and appears on all station message detail 
recording (SMDR) records. An account code can apply to both incoming 
and outgoing trunk calls. 
Conditions Account codes can range from 4 to 12 digits. 
For verified account codes, see Account Codes - Verified in this section. 
Account codes can also apply to data calls. See Da& Account Codes in 
the Data Features section of this guide. 
The following conditions apply to this feature: 
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. If verified account codes are used, account codes can be four, six, eight 
or 12 digits in length. 
If the account code is of the variable length type, the account code digits 
must be followed by a “#‘I, except where the entered code length is 12 
digits. 
Rotary-dial type telephones always have a digit length of six, as they 
can not dial the # character. 
The user of a SUPERSET 420TM or SUPERSET 430TM telephone can 
also enter account code(s) during a call. 
A I‘*” or a “#,, is not allowed in an account code. 
A “#‘I is only allowed to be dialed if the account codes are of the variable 
length type. 
If no SMDR buffers are available, the extension user receives busy tone 
when the account code entry is attempted. 
If you enable forced account codes for industry-standard telephones 
that also have the Direct To ARS feature enabled, users must dial an 
account code before they can originate a call. 
The Direct To ARS feature applies to SUPERSETtelephones when a 
valid account code has been entered. 
Extension users who have Forced Account Codes enabled in their COS 
are not forced to enter an account code for an external call unless the 
SMDR feature is programmed to record the call and the account code. 
For SUPERSET42Oand SUPERSET43Otelephones, an account code 
can only be entered during a call if the call is a 2-party call, the other 
party being a trunk (of any type). There is one exception. An account 
code can also be entered by an ACD agent on such a call, who is also 
being silent monitored by a supervisor. 
For a SUPERSET 420 and SUPERSET 430 telephones, the Account 
Code softkey is present, providing that a consultation hold is not in 
progress, the set has completed dialing, and SMDR is enabled. 
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							Features Description 
l In addition to station and SUPfRSETtelephones and consoles, DISA, 
Tie and DID trunks can also access account codes. If an error is made 
when entering a verified account code, the trunk is dropped. 
l Account Code access for DID trunks is available. 
Programming To force an extension user, Tie, DID or DISA trunk to use account codes 
for long distance calls, enable COS Option 201 (Account Code, Forced 
Entry - Long Distance Calls) for the device. Refer to the Automatic Route 
Selection and To// Control Practice, for the designation of Long Distance 
calls. 
To force an extension user, Tie, DID or DISA trunk to use account codes 
for all external calls, enable COS Option 200 (Account Code, Forced Entry 
- External Calls) for the device’s class of service. 
Set Account Code Length (System Option 55) in CDE Form 04 (System 
Options/System Timers). 
Assign a feature access code to Feature 01, Account Code Access in CDE 
Form 02 (Feature Access Codes). 
COS Option 700 (SMDR - Does Not Apply) must be disabled in the 
extension, or Tie, or DISA trunk COS before the extension may use account 
codes. 
COS Option 806 (SMDR - Record Incoming Calls) must be enabled in an 
incoming trunk COS to permit account codes to be used on incoming calls 
on the trunk to a SUPERSET 420 or SUPERSET 430 telephone. 
Enable all of required SMDR options as outlined in the St&ion Message 
Detail Recording Practice. 
Enable System Option 36 (End Of Dial Character) for use with variable 
length account codes. 
To provide feature key activation for account codes at SUPERSET 41 OTM 
telephone program an ACCOUNT CODE feature key. (See Feature Keys.) 
Operation 
2-4 Operation varies depending upon the type of device as described below. 
Industry-standard and SUPERSET 401 +TM Telephones: 
To access a trunk via account code entry: 
0 Dial the access code for account code entry. 
l Dial the account code digits (if System Option 55 -Account Code Length 
is selected, account code digits must be followed by a “#,, to indicate 
end of account code). 
l Dial tone is returned. The account code entered now applies to the trunk 
call immediately made while still listening to dial tone. 
l Dial the trunk call. 
At the completion of the call, an SMDR record is printed. This printout 
includes the time of call, trunk used, duration of call, and the account code. 
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							Features 
SUPERSET 410 Telephones: 
To access a trunk via account code entry: 
l Press the ACCOUNT CODE feature key. 
l Dial the account code digits (if System Option 55 - Account Code Length 
is selected, account code digits must be followed by a I‘#” to indicate 
end of account code). 
l Dial tone is returned. The account code entered now applies to the trunk 
call immediately made while still listening to dial tone. 
l Dial the trunk call. 
At the completion of the call, an SMDR record is printed. This printout 
includes the time of call, trunk used, duration of call, and the account code. 
SUPERSET 420 Telephones: 
To access a trunk via account code entry: 
l Dial the access code for account code entry. 
l Dial the account code digits (if System Option 55 - Account Code Length 
is selected, account code digits must be followed by a I’#” to indicate 
end of account code). 
l Dial tone is returned. The account code entered now applies to the trunk 
call immediately made while still listening to dial tone. 
l Dial the trunk call. 
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OR 
l During a call, press SUPERKEY key. 
l Press the NO softkey until ACCOUNT CODE? appears in the display. 
l Press the YES softkey. 
l Enter the account code. Press the t softkey to erase incorrect digits. 
l Press the SAVE softkey. 
SUPERSET 430 Telephones: 
To access a trunk via account code entry: 
l Dial the access code for account code entry. 
l Dial the account code digits (if System Option 55 - Account Code Length 
is selected, account code digits must be followed by a ‘I#” to indicate 
end of account code). 
l Dial tone is returned. The account code entered now applies to the trunk 
call immediately made while still listening to dial tone. 
l Dial the trunk call. 
OR 
l During a call, press the ACCOUNT CODE softkey. The LCD second 
line shows ENTER ACCOUNT CODE: 
l Enter the account code. Press the t softkey to erase incorrect digits. 
l Press SAVE softkey. 
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							Features Description 
Account Codes - Verified 
Description 
The Account Codes - Verified feature helps to ensure accuracy for 
accounting purposes, and helps to prevent fraudulent use of Direct Inward 
System Access (DISA) lines and outgoing trunks. Verified account codes 
control access to trunks and external (DISA) access to the system by 
checking the dialed account code against a list of preprogrammed codes. 
The caller’s COS and COR can be changed (traveling class of service) 
when a valid account code is entered. This can give the caller access to 
different features and external call privileges. If the caller’s COS is changed 
and the direct to ARS feature is enabled in the COS, the direct to ARS 
feature operates immediately. 
Each verified account code has an active/inactive status. This allows 
accounts to be denied access when problems are encountered such as 
nonpayment of billings. 
See Account Codes Verified (Special DISA), Resale Package, Trunk 
Operation (DISA). See also Analog Networking for the use of Verified 
Account Codes in networking. 
Conditions The following conditions apply to this feature: 
l When there is a COR and COS associated with an account code, the 
COS and COR apply to the device for the duration of the call. Once the 
device has completed the call (goes on-hook), the original COS and 
COR are restored. 
l The match for account code is attempted when the account code is 
completely entered. For fixed length account codes this is the account 
code length and for variable length account codes this is when the ‘Y#” 
is entered. 
l The caller is given reorder tone if there is no exact match for the account 
code entered. 
l By default, all account codes are active. 
Programming Enable System Option 05 (Verified Account Codes). 
Select the number of account code digits (VARIABLE or 4 - 12 digits) via 
(System Option 55) (Account Code Length). 
Enter the Verified Account Codes, COS, and COR into CDE Form 33 
(Account Code Entry) as required. 
Activate or deactivate Verified Account Codes in CDE Form 33 (Account 
Code Entry) as required. 
Operation See Account Codes. 
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							Features 
Account Codes - Verified (Special DISA) 
Description 
Verified Account Codes can be used to replace the Direct Inward System 
Access (DISA) code. A caller who accesses a Special DISA trunk must dial 
an account code rather than the DISA code. By using a Verified Account 
Code, each DISA trunk can have access to its own COS options through 
the COS and COR associated with the account code. SMDR records each 
of these calls. 
Conditions The following conditions apply to this feature: 
l There is no minimum digits dialed before the trunk is given re-order tone 
as is the case with regular DISA. The rules for dialing invalid verified 
account codes apply. 
l The use of a verified account code rather than the DISA code for entry 
in to the system applies on an individual trunk basis. DISA trunks not 
selected to use the verified account code still use the DISA code. 
Programming See programming under Trunk Operation - Direct Inward System Access 
(DISA) 
and Account Codes - Verified. 
Enable COS Option 808 (Special DISA) for the DISA trunk(s). 
Operation To access the feature from an external line: 
l Access the PABX on a specified DISA trunk - ringback is heard, followed 
by dial tone. 
l Dial the DISA Account Code - if the system verifies the account code, 
dial tone is returned; if not, the trunk is dropped. 
l Dial the required number. 
Add Held 
Description 
Add Held allows a user engaged in an active call on a SUPERSET 420, or 
a 
SUPERSET 430 telephone to add a call that is on hold on another line 
to the current line. 
Conditions The following conditions apply to this feature: 
l This feature is applicable to SUPERSET 420 and SUPERSET 430 
telephones only. 
l The set must have, in addition to its prime line, an appearance of another 
line. 
l A private trunk line cannot be added into an established call. 
l The feature can be used to add pat-ties into a conference call or to 
transfer a call in progress to another line appearance. 
l A conference on hold on a line cannot be added. 
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							Features Description 
l The party doing the add held must not have a consultation hold in 
progress and must not be talking to a third party. 
l The console cannot be involved in the affected call. 
l The line being added to can be a private trunk line only if dialing on the 
line (there can be no established call on the line). 
l There must be less than five parties in the current call. 
l The current call must not be on consultation hold. 
l There must be no other parties in the current call performing an add 
held at the same time. 
Programming 
Enable COS Option 302 (Flash-in Conference) in the set’s COS to allow it 
to add a held line while talking to another party. 
Operation SUPERSET 420 Telephones: 
l Establish a call, with a call on hold on another line. 
l Press the Addheld softkey. SELECT HELD LINE appears in the 
display. 
l Press the flashing line key of the call on hold. The call on hold is added 
to your current call. 
SUPERSET 430 Telephones: 
l Establish a call, with a call on hold on another line. 
l Press the Add Held softkey to add a call on a previously held line to 
the current call. The LCD display prompts the user to press the line 
select key associated with the call on hold, and the call on the line is 
added to the current call. 
Analog Networking 
Description 
Analog Networking allows an SX-200 PABX to send and receive caller 
information over a private network. The other nodes in the network can be 
any combination of MITEL SX-200DIGITAL PABXs, SX-200 LIGHT PABXs 
and SX-2000@ INTEGRATED COMMUNICATIONSM systems. Analog 
Networking uses the ARS Modified Digit feature to insert feature access 
codes and other codes (called information elements) into the outgoing digit 
string (refer to information elements in Table 2-2). The information elements 
consist of special codes for inserting the caller’s extension number, account 
code, and node identification. A glossary of analog networking terms can 
be found in Table 2-1. 
An SX-200 system with Analog Networking can function as an end node, 
an intermediate node, or a hub. As an end node, network elements are 
transmitted into the network via DTMF digits. As an intermediate node, all 
information elements received by the intermediate node are passed on to 
the next node. As a hub, an SX-200 PABX receives information elements 
to provide Calling Party Identification. 
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							Features 
The information elements are: 
Caller’s Extension Number: Consoles and SUPERSET Display 
telephones show the caller’s extension number when a user answers a call. 
The caller’s extension number replaces the trunk number or trunk name in 
the display, and the trunk number in SMDR records. 
Caller’s Dialed Account Code: The existing account code access code 
identifies the beginning of a caller’s dialed account code. The account code 
is written into the SMDR record associated with the call. Verified account 
codes can be used to implement Traveling Class Marks, by providing a 
COS and COR with the account code, which, at the destination node, 
replaces the COS and COR associated with the trunk being used. The 
destination node processes the call using the COS and COR associated 
with the caller’s verified account code that was passed on the trunk. 
PABX Node ID: This information element is associated only with the 
originating node and must be imbedded with another information element 
because it has no access code of its own (usually it is the first digit of the 
extension number). 
Conditions 
The following conditions apply to this feature: 
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. SMDR for outgoing calls must be enabled for the account code to be 
sent to the destination. Refer to the Station Message Detail Recording 
Practice. 
This feature is compatible with that on the SX-2000 INTEGRATED 
COMMUNICATIONS System. 
The calling extension number and account code are prefixed with an 
appropriate feature access code. 
If data associated with an information element (such as an account 
code) is not available, no digits are outpulsed for that element. This 
could cause the call to fail at the far end because the feature access 
code is sent, but not the data associated with it. 
The Analog Networking feature transmits additional digits, increasing 
post dialing delay. 
SMDR can be instructed not to record the digit modification done for 
passing the network information. 
Dial pulse trunks cannot be ‘Used for analog networking because the # 
digit is not available on them. 
Analog networking does not work with System Option 36 (End of Dial 
Character #) enabled. 
The destination node trunk must be a dial-in type trunk (Tie or Special 
DISA). 
Only the last five digits of the calling extension number are displayed 
on SUPERSET display telephones and consoles. 
The # digit is required after the account code if the far end expects a 
variable length account code. 
The node identification provides a combined access code or calling 
extension number for the far end. If not associated with one of these 
elements, then it must match the same access code in the far end. 
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							Features Description 
l If a device is forwarded to an analog network trunk, then the extension 
number of the forwarding telephone is sent as the calling extension 
number. 
l On an intermediate node call (if incoming and caller’s extension were 
received on the trunk), the caller’s extension number received on the 
trunk is sent as the caller’s extension number, even if the incoming trunk 
was forwarded to an outgoing trunk or routed to ARS. 
Programming In CDE Form 22 (ARS: Modified Digit Table), program the caller information 
elements that are to be transmitted on the trunk. 
In CDE Form 02 (Feature Access Codes) assign a feature access code to 
Feature 39 (Analog Network Accept Caller’s Extension) for PABXs that will 
be receiving analog network trunk calls. 
To record SMDR information for incoming calls, enable COS Option 806 
(SMDR - Record Incoming Calls) and COS Option 808 (Special DISA) in 
the COS of the destination node trunk; refer to the Station Message Detail 
Recording Practice. 
Enable System Option 06 (Analog Networking SMDR) to overwrite the trunk 
ID information with the calling party’s extension number. 
Programming Example 
This example shows how CO type trunks can be used with analog 
networking. The trunks are programmed as Special DISA trunks on the 
destination node so that the network information can be dialed on the far 
end and accepted. The Special DISA account code must be sent prior to 
the analog networking information. Since the originating node must receive 
dial tone from the destination node before dialing the Special DISA account 
code, precede the Special DISA account code with a pause (the number 
and type of pauses depend on the trunk and the destination node DISA 
answer time). For example, if the destination node has a DISA answer time 
of 4 seconds, a Special DISA account code of 3333, and an accept caller’s 
extension access code 49, the following modified digit string is required: 
*2 3333 49 *6 # where: 
- *2 is wait for dial tone (in originating node) - to wait for dial tone 
from the far end 
- 3333 is a Special DISA account code (in destination node) 
- 49 is accept callers extension (in destination node) 
- *6 is insert callers extension number (in originating node) 
- # is callers extension terminator (in destination node) 
Operation The SX-200 PABX detects an incoming network information element on an 
incoming analog network call, and then displays the calling extension 
number on the called console or SUPERSETdisplay telephone. 
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