Mitel SX 200 ML PABX Instructions Guide

							Features 
l Only one device can program system abbreviated dial numbers at a 
time. 
Programming The following steps are required: 
l In Form 3, enable COS Option I I I (Attendant Abbreviated Dial 
Programming) in the subattendant COS. 
l For the display of confidential abbreviated dial numbers, enable COS 
Option 1 IO (Attendant Abbreviated Dial Confidential Number Display). 
Operation To program an abbreviated dial number: 
Press the SUPERKEY. 
Press the MORE softkey. 
Press the FEATURE KEY softkey. 
Press the SYSTEM softkey. 
Enter an Abbreviated Dial index number. 
Press the ENTER softkey. 
Enter the new number (see Abbreviated Dia/ for details on special 
character entry). 
Press the MAKE PRIVATE softkey (if desired). 
Press the SAVE softkey. 
Press the SUPERKEY. 
Subattendant - Advisory Message Setup 
Description 
Conditions 
Programming 
Operation 
March 1997 
There are eight default advisory messages and seven programmable 
advisgry messages that the subattendant may setup on behalf of another 
extension. The subattendant can read another extension’s currently 
displayed advisory message, or read through the available advisory 
messages and choose one for display on the set, or program one for display. 
The following conditions apply: 
l This feature is available only to SWE~SE~430 telephones that have 
been programmed with enhanced subattendant functionality (see 
Subattendant - Enhanced Functions). 
l Messages can only be setup for SUPE/?SET telephones. 
Enable COS Option 150 - Sub-attendant Station Setup Advisory Message 
in the subattendant COS. 
To remotely set up an advisory message on a SWEIXETtelephone; from 
the subattendant position: 
l Press SUPERKEY. 
l Press the STATIONS softkey. 
l Enter the extension number of the applicable SUPERSET telephone. 
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							Features Description 
l Press the ADVISORY MSG softkey. 
l Find the desired message - use the NEXT MSG (PREVIOUS MSG) 
and/or SHOW MSG NO. softkeys to move through the list of existing 
messages. Stop at the desired message. 
l Press the TURN MSG ON softkey, or 
l Press the CREATE MSG softkey to create a custom message. 
l Press the TURN MSG ON softkey. 
To cancel an advisory message on a SUf E&ET telephone: 
l Press SUPERKEY. 
l Press the STATIONS softkey. 
l Enter the extension number of the applicable SUpEI%ET telephone. 
l Press the ADVISORY MSG softkey. 
- The currently displayed message will be displayed 
l Press the TURN MSG OFF softkey. 
Subattendant - Call Forward Setuo and Cancel 
Description The Subattendant - Call Forward Setup and Cancel feature allows the 
subattendant to setup, review, and cancel call forwarding for any extension. 
The extension for which the subattendant sets up forwarding need not have 
any of the call forwarding features in its COS. The subattendant may also 
set up call forwarding from the extension to the subattendant. 
All forwarding types can be setup or canceled in this function, whether or 
not forwarding types have been previously defined for either the 
subattendant or the affected extension. 
Standard call forwarding routes all calls to the same destination. Split Call 
Forwarding is also available. Split Call Forwarding allows the subattendant 
to route internal and external calls to different destinations (see Call 
Forwarding - Internal/External Split). 
Conditions The following conditions apply: 
l For general conditions see Cal Forwarding. 
l This feature is available only to SUfERSET 430 telephones that have 
been programmed with enhanced subattendant functionality (see 
Suba ttendant - Enhanced Functions). 
Programming The following programming is required: 
l Enable COS Option 123 (Attendant Call Forward Setup and Cancel) in 
the subattendant COS. 
l If Split Call Forwarding is desired, enable COS Option 260 
(Internal/External Split Call Forward) for the extension. 
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							Features 
Operation To set up call forwarding for an extension from the subattendant telephone: 
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. Press SUPERKEY. 
Press the STATIONS softkey. 
Enter the extension number of the extension being setup. 
Press the FORWARDING softkey. 
Press the CHANGE softkey. 
Press the appropriate softkey for desired type of forwarding (see note I). 
Enter the number of the extension that you want the calls forwarded to. 
OR 
Press the CURRENT NO. softkey if the number displayed is the number 
that you want the calls forwarded to. 3 
ii! 
Press the SAVE/ON or SAVE/OFF softkey. m 
Press SUPERKEY to exit or you may continue and setup the other if 
forwarding type (if Split Forwarding is enabled). 8 
To cancel call forwarding for an extension from the subattendant telephone: 
I f$ 
9 
l Press SUPERKEY. 
l Press the STATIONS softkey. 
l Enter the extension number of the extension having forwarding 
canceled. 
l Press the FORWARDING softkey. 
l Press the TURN FWD OFF softkey. 
l Press SUPERKEY to exit. 
To set up Call Forwarding - Internal/External Split for an extension from the 
subattendant telephone: 
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. Press SUPERKEY. 
Press the STATIONS softkey. 
Enter the number of the extension being set up. 
Press the FORWARDING softkey. 
Press the Change softkey. 
Press the appropriate softkey for desired type of forwarding (see note 1). 
Press either the Internal or the External softkey (see note 2). 
Enter the number of the extension that you want the calls forwarded to. 
OR 
Press the CURRENT NO, softkey if the number displayed is the number 
that you want the calls forwarded to. 
Press the SAVE/ON or SAVE/OFF softkey. 
Press SUPERKEY to exit. 
OR 
Continue and set up the other forwarding type. 
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							Features Description 
l Press SUPERKEY to exit. 
To cancel Call Forwarding - Internal/External Split for an extension from the 
subattendant telephone: 
l Press SUPERKEY. 
l Press the STATIONS softkey. 
l Enter the number of the extension that you want to cancel forwarding 
from. 
l Press the FORWARDING softkey. 
l Press the INT FWD OFF or the EXT FWD OFF sofikey. 
l Press SUPERKEY to exit 
OR 
l Continue and turn off the other call forwarding type. 
l Press SUPERKEY to exit 
To review call forwarding for an extension from the subattendant telephone: 
l Press SUPERKEY. 
l Press the STATIONS softkey. 
l Enter the extension number of extension being s& up. 
l Press the FORWARDING softkey. 
l Press SUPERKEY when done. 
Note: 1. For programming details see Call Forwarding. 
2. The INTERNAUEXTERNAL softkeys will be shown only if COS Option 260 
(Internal / External Split Call Forward) is enabled. See Cal Forwarding. 
Subattendant - Calls Waiting Indication 
Description 
The Calls Waiting indicator appears in all call processing states and is 
displayed in the subattendant CNV (Calls Waiting) area of the display. The 
Calls Waiting indicator appears in the top right corner of the display, directly 
below the area where the Forwarding flag appears. The Call Waiting flag 
takes precedence over the Message Waiting and Mic On flags when 
clashes occur. 
The subattendant may have calls from outside trunks and extensions 
queued that are waiting to be answered. The number shown by the Calls 
Waiting indicator, is the total number of calls in the queue. This includes 
only calls ringing LDN’s (or the RECALL key) that appear on the 
subattendant telephone and any calls ringing the night bell. 
Each new call ringing the subattendant position increments the indicator. 
The indicator decrements each time a caller hangs up. 
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							Features 
Conditions The following conditions apply to this feature: 
l This feature is available only to S~/?E/?SE~430 telephones that have 
been programmed with enhanced subattendant functionality (see 
Subattendant - Enhanced Functions). 
l If there are no calls in the Calls Waiting queue, there is nothing in the 
CW area of the LCD display and either the Msg Waiting or Mic On flag 
may occur. 
l The maximum number of calls waiting that can be displayed at the 
subattendant is 99 (the actual queue maximum is 200). 
l Only night bell callers allowed to connect to the subattendant as 
specified in Form 5, Tenant Interconnection, will be counted on the 
Subattendant CW. 
Programming None. 
Operation None. 
Subattendant - Date and Time Setuo 
Description When the subattendant position is idle, it continually displays the time and 
date (day, month, year) on the LCD display. The system time and/or date 
can be changed using the subattendant SUPERKEY and softkeys. 
The time may be displayed in 12-hour or 24-hour format depending on the 
system feature settings. 
Conditions The following conditions apply: 
l This feature is available only to SUPERSET telephones that have 
been programmed with enhanced subattendant functionality (see 
Subattendant - Enhanced Functions). 
l A time/date change may cause some traffic measurements to be lost, 
and can also affect Automatic Call Distribution (ACD) Reports. Care 
must be taken when setting the COS option for this feature. 
Programming Enable COS Option 122 - Attendant Setup Time/Date, for 24 -hour clock; 
disable for 12-hour clock. 
Operation To set the time from a subattendant telephone: 
l Press SUPERKEY. 
l Press the MORE softkey three times. 
l Press the TIME softkey. 
l Enter the time in the correct format. 
l Press the AM or PM softkeys (if necessary). 
l Press the SAVE softkey. 
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							Features Description 
To set the date: 
l Press SUPERKEY. 
l Press the MORE softkey three times. 
l Press the DATE softkey. 
l Enter the date in the indicated format. 
l Press the SAVE softkey. 
Subattendant - Hold Positions 
Description 
This feature provides the subattendant with up to three hold position keys. 
When enabled, the hold position keys permit the subattendant to answer 
other Listed Directory Numbers (LDN) or the Prime (Intercom) line without 
having to release current calls on the subattendants telephone first. It is 
recommended that at least one hold position be programmed, otherwise 
the subattendant will have to release incoming calls on the prime line of the 
subattendant telephone before being able to answer other incoming LDN 
or Prime line calls. 
The subattendant can transfer a current incoming call to one of the hold 
positions by selecting the corresponding hold position key. The call is then 
placed in the hold position, releasing the prime line for the subattendant to 
receive another incoming call. 
The indicator for the hold position to which the call has been transferred 
flashes, indicating to the subattendant that a call is currently occupying that 
hold position. The ADD HELD softkey appears when a call is transferred 
to a hold position. 
Should all programmed hold positions at a subattendant position become 
occupied, incoming calls on the subattendant prime line may be placed on 
hold by selecting the red HOLD key. The red HOLD key places the incoming 
call on a hard hold on the subattendant prime line, but since the line is 
occupied, subsequent LDN calls and Recalls cannot be answered until the 
call on hard hold is released. The subattendant may select a held party (via 
the HOLD key) while dialing on the Prime (Intercom) Line. 
Recall 
COS Option 116 - Attendant-Timed Recall - Hold timer applies to calls 
placed in subattendant hold positions. If this timer times-out for a call being 
held in one of the hold positions, the indicator associated with the hold 
position flashes and a new call ring is given, indicating to the subattendant 
that the hold position is recalling (at this point the Call Hold Notify timer is 
started). 
2-266 COS Option 681 - Key Set/Sub Att - Call Hold Notify Timer also applies to 
calls placed in subattendant hold positions. This timer starts after the 
expiration of the Timer Recall Hold timer. Every time this timer expires, a 
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							Features 
new call ring is given, and the timer is restarted. This will continue until the 
call is retrieved from hold. If this is not programmed there will be no 
notifications and the caller will remain on hold until retrieved. This should 
no be confused with COS Option 254 - Call Hold Recall Timer, which is 
used in conjunction with hard held lines on the subattendant set, rather than 
the hold positions. 
Add Held Prompt 
An ADD HELD prompt softkey is provided to permit the subattendant to 
pickup calls currently in hold positions and add them to an existing 
conversation on one of the set’s active lines to create a 3-party conference. 
Conditions The following conditions apply to this feature: 
l This feature is available only to SU/?WSE~430 telephones that have 
been programmed with enhanced subattendant functionality (see 
Subattendant - Enhanced Functions). 
l Each subattendant position can be programmed to provide up to three 
hold positions. 
Programming To program hold positions: 
l Enter the Expand Set Subform of CDE Form 09 (Station/SWE/%SET 
Telephones) or CDE Form 45 (Key System Telephones), and program 
one or more keys as hold positions via the HOLD POS softkey. 
- Note that the given telephone must be a subattendant device type 
to be offered the HOLD POS softkey. 
Related programming: 
l Set an appropriate value for COS Option I 16 - Attendant-Timed Recall 
(Hold) timer in the subattendant COS. 
l Set an appropriate value for COS Option 681 - Key Set/Sub Att - Call 
Hold Notify Timer in the subattendant COS. 
Operation To place a call on hold using a subattendant hold position key: 
l Press a free hold position key. 
The associated line appearance indicator flashes, and the ADD HELD 
softkey is enabled. 
To retrieve call from subattendant hold position key: 
l Press the desired hold position key. 
The associated line appearance indicator changes from a flashing 
state 
to an inactive (off) state, while the prime line appearance indicator 
indicates an active (on) line condition. The held call is transferred to 
prime line. 
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							Features Description 
To add a held call to current conversation: 
l In Off-hook state select the ADD HELD softkey, or while in handsfree 
mode, press the ADD HELD softkey after choosing a line. 
l Press the desired hold position key. 
The held call is transferred to current conversation and associated line 
appearance indicator changes from a flashing state to an inactive (off) 
state. 
Subattendant - LDN Kevs 
Description Each subattendant can have up to three keys programmed as listed 
directory number (LDN) keys. The LDN keys appear on the subattendant 
telephone line keys. The LDNs may be programmed to appear on other 
subattendant telephones or attendant consoles to permit greater call 
handling flexibility. When this occurs, the COS and tenant of the 
subattendant LDN is taken from the subattendant or console with the lowest 
bay, slot and circuit on which the LDN is programmed. 
The LDN keys and the RECALL key (see Su/~atie~~&~~~ - /?eca//j act as call 
queueing indicators. Unlike line keys; they cannot be selected to dial on 
and conversations cannot be held on them. When a subattendant LDN call 
is answered, the call is automatically connected to the prime line (or 
intercom line) of the subattendant telephone. 
Each LDN position can be programmed as the answer point for a trunk or 
reroute destination for a particular type of call. To ensure that the prime line 
is free to answer any LDN calls, the subattendant prime line cannot be 
programmed to appear on other devices. 
The subattendant can answer a LDN call three ways: 
- by going offhook; the longest waiting LDN call is then automatically 
connected to the subattendant’s prime line, or 
- by pressing the SPEAKER key; the longest waiting LDN call is then 
automatically connected to the subattendant prime line, or 
- by selecting the LDN key directly. 
LDN keys with “ring type” set to NO RING are not automatically selected 
when the subattendant goes offhook (or selects the SPEAKER key), 
therefore must be answered manually by selecting the No Ring LDN key. 
Once answered by the subattendant, an LDN call is treated as though it 
were a regular call received on a SUPERSET 430 telephone, with the 
exception of serial calls. 
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							Features 
Conditions The following conditions apply to this feature: 
l This feature is available only to SUPERSET 430 telephones that have 
been programmed with enhanced subattendant functionality (see 
Subattendant - Enhanced Functions). 
l Subattendant LDNs and recall calls will override the subattendant DND 
settings and will ring the DND subattendant telephone on the LDN or 
RECALL key. 
l Station and SUPERSET telephones and consoles cannot directly dial 
an LDN. 
l There is a maximum of three LDN keys per subattendant position. 
l For multi-appearance LDN keys, the console (or subattendant position) 
with the lowest physical location number (bay #/ slot #/ circuit #) is 
always the owner of an LDN. 
Programming To program LDN keys, enter the Expand Set Subform of CDE Form 09 
(Station/SUPERSETTelephones) or CDE Form 45 (Key System 
Telephones), and: 
l Program one or more keys as LDN Keys via the LDN softkey. 
l Select a ring type for each LDN. 
l Enter an access code in the EXT NUM field for each LDN -this may be 
a unique number, or an existing LDN number. 
l Enter a label for each LDN. 
Operation 
Note: If a subattendant desires to always automatically clear down the current call when 
another line, LDN, recall or hold position is selected, enable COS Option 601 
(SUPERSET- Auto Hold Disable) in the subattendant COS. 
The subattendant can selectively answer any incoming call type by pressing 
the appropriate LDN softkey, or calls may be answered on a first-come 
first-served basis by using the SPEAKER key (handsfree operation) or by 
going offhook. 
Subattendant - Paged Hold Access 
Description 
Conditions The subattendant can place an incoming call on hold, page for the called 
party, then inform the called party of the digits to dial, the called party can 
then pick up the incoming call directly from the subattendant hold position. 
When the subattendant accesses a PA Pager with a call on hold position, 
the Hold Pickup access code is displayed along with the subattendant 
identifier code. The subattendant would then instruct the paged party to call 
those digits followed by the hold position number to pick up their call. Also 
see PA Paging in this document. 
The following conditions apply to this feature: 
l This feature is available only to SUPERSET 430 telephones that have 
been programmed with enhanced subattendant functionality (see 
Subattendant - Enhanced Functjons). 
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							Features Description 
l Consoles, subattendants, industry-standard telephones, SUPERSET 
telephones, DISA trunks and TIE trunks can pickup the held calls. 
l The party picking up the call must be able to connect to the held party; 
see Device Interconnection Control. 
l An extension cannot pick up the held party if the extension has a 
consultation hold in progress and the held party has COS Option 233 
(Never A Consultee) enabled. 
l A station or SUPERSETtelephone (with a consultation hold in progress) 
cannot pick up the held trunk if the station or SUPERSET telephone 
has COS Option 214, (Cannot dial a trunk after flashing) enabled. 
l A station or SUPERSET telephone in a conference with a trunk on 
consultation hold cannot pick up the held trunk if the .station or 
SUPERSET telephone has COS Option 215, (Cannot Dial a Trunk if 
Holding or in Conf With a Trunk) enabled. 
Programming The following programming is required: 
l Assign an access code to Feature 16 (Hold Pickup Access - Attendant 
Hold Slots). 
l Enable COS Option 225 (Hold Pickup - Attendant Page Access) in the 
COS of the device from which the pickup call is made. 
Operation 
2-270 If paging the default paging zone: 
l Place the incoming calling party on hold by using one of the 
subattendant hold positions. 
l Press the PAGE softkey - when the subattendant accesses the PA 
Paging function, the subattendant telephone display indicates: 
- the feature access code, assigned to Featuie 16, 
- followed by two digits (I I to 99) that identify the subattendant, 
- followed by the hold position number. 
l Page the desired party, specifying the displayed number (the last 
number being the hold position number); e.g., 677112 (where 677 is 
the feature access code, 11 is the subattendant identifier, and 2 is the 
hold position number). 
When the paged party dials the subattendant Hold Pickup Access code 
number, the paged and held parties are connected. 
Note: If the paged party does not call, the held party recalls the subattendant automati- 
cally after the hold recall timeout; see SuLxi?Ye&a~~ - Ho/d fo.Mo~s in this 
document. 
If paging a zone other than the default zone: 
l Place the incoming calling party on hold by using one of the 
subattendant hold positions. 
l Dial the ‘Paging Access To Specific Zones’ access code, followed by 
the desired zone. 
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