Mitel SX 200 ML PABX Instructions Guide

							Features 
Direct to ARS 
Description This option allows an industry-standard telephone to be directly routed to 
ARS without dialing, and for other devices to be routed after dialing a valid 
account code. The system dials up to five digits automatically for the 
extension. 
Conditions The following conditions apply to this feature: 
l For industry-standard telephones, the feature only applies when the 
station initially starts a call. Once the initial trunk call has been 
established, normal operation resumes (for example, flashing is not 
affected). 
l This feature applies to all devices that can access account codes, only 
after a valid account code is entered; see Account Codes. 
l Direct to ARS conflicts with the maintenance test-line function. 
l The Contact Monitor and Manual Line features cannot access the Direct 
To ARS feature. 
l Industry-standard telephones cannot have the Forced Account Code 
feature enabled. 
l There must be an existing ARS Leading Digit string that matches the 
Direct to ARS code. 
Programming 
Enable COS Option 217 (Direct To ARS) for the extension. 
To program an ARS, use the leading digits string as the feature access code. 
Assign an access code to Feature 37. 
Operation 
For industry-standard telephones: lift the handset and the PABX 
automatically dials the ARS access code. . 
For other devices: enter a valid account code and the PABX automatically 
dials the ARS access code. 
Direct Trunk Select 
Description This feature allows the user to directly access an outside trunk for both 
incoming and outgoing calls without the need of trunk access codes. The 
trunk is assigned to a line appearance of the telephone through system 
programming. Telephones having the Direct Trunk Select feature can be 
programmed for ring, delayed ring, or no ring. 
Direct trunk select calls bypass the system’s Automatic Route Selection 
feature and are therefore unaffected by COR (Toil Control). An account 
code can be entered while established in a call. 
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							Features Description 
Conditions 
The following conditions apply to this feature: 
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. Direction and Ring variants can be programmed independently for each 
appearance. The Direction variant allows control of the type of trunk 
call, incoming only or both directions (incoming and outgoing). 
If a DTS trunk has answer points (DAY, NIGHT 1 or NIGHT 2) 
programmed in Form 14, they will be ignored. Instead, incoming calls 
on the DTS trunk will be routed to the telephone(s) with the DTS 
appearance. 
The trunk ignores Do Not Disturb on the SUPERSETtelephone when 
it originates if there is only one appearance of the line. 
A DTS trunk must be in a trunk group in order to make outgoing calls. 
It can appear on several SUfERSETtelephones. 
This feature is not available on SUPERSET 401+ telephones. 
There can be only one appearance of any one Direct Trunk Select line 
on a SUPERSET telephone. 
The calls on the trunks bypass ARS but do use the SMDR feature if 
enabled. 
The user can transfer calls on this line to other extensions. 
When the far end hangs up on a direct trunk select line, all parties 
connected are cleared down, and the trunk occupies the line while it 
clears down. 
When the trunk hangs up, all parties in the call on the line are put idle. 
DTS trunks are unavailable to ARS, regardless of ARS programming. 
Only CO type trunks can be programmed in a direct trunk select 
configuration. Incoming-only trunks are not compatible. 
Incoming direct trunk select calls follow call forwarding programmed on 
the set only if COS Option 815 “DTS Key Honors Forwarding” is enabled 
for the trunk and the DTS key appears on only one set. 
Do Not Disturb is overridden by an incoming direct trunk select call. 
DTS trunks are not available on key system telephones. 
Programming Program trunks that are to be selected directly, instead of through ARS, in 
the SUPERSETTelephone Lines subform of CDE Form 09 
(StationlSUPERSETTelephones). These trunks must be programmed into 
trunk group(s). 
Operation 
To access Direct Trunk Select: 
l Lift the handset. PABX dial tone is heard. 
l Press a Direct Trunk Select line key. Central Office dial tone is returned. 
l Dial the external number. 
To answer an incoming Direct Trunk Select call: 
l Lift the handset and press the Direct Trunk Select line key when the set 
rings and/or the line appearance flashes. 
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							Features 
Disconnect Alarm 
Description This feature provides an alarm indication when a SUPERSETtelephone is 
unplugged. 
Conditions 
The alarm is not cleared by the SWERSETtelephone being plugged back 
in. 
Programming Enable COS Option 603 (SUPERSETDisconnect Alarm) in the 
SUP ERSET telephone’s COS. 
Operation Unplug the SWERSETtelephone - an alarm is generated; see Attendant 
Alarm Readout for reading alarms. 
Display Keys 
Description 
This feature allows users of SUPERSET 420 and SUPERSET 430 
telephones to display the function of certain keys on their sets. 
Conditions None. 
Programming Refer to Feafure Keys for instructions on how to program feature keys on 
SUPERSET 420 and SUPERSET 430 telephone sets. 
Refer to Speedcallfor instructions to program personal speedcall numbers 
into personal keys on SUPERSET 420 and SUPERSET 430 telephones. 
Operation Operation varies depending upon the type of set as described below. 
SUPERSET 420 Telephones 
You can display the line numbers, speedcall numbers, 
or features that are 
programmed into the personal keys on your set. 
l Press SUPERKEY. 
l Press a personal key. The line number, speedcall number or feature 
that is programmed for the key is displayed. 
If the key is not programmed for, the display shows UNUSED KEY. If 
the line key is programmed with a private speedcall number, PRIVATE 
NUMBER appears. 
For feature keys and speedcall keys, the CHANGE and CLEAR 
softkeys also appear. Press the CHANGE softkey if you want to 
reprogram the personal key. Press CLEAR if you want to clear the 
feature or speed call number from the personal key. 
l Press SUPERKEY to exit. 
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							Features Description 
On a SUPERSET 420 telephone, you can also display the functions of 
some of the hardkeys on the set: 
l Press SUPERKEY. 
l Press the desired hardkey. The function of the hardkey appears in the 
display. 
If you press the REDIAL hardkey, the number that is currently stored 
against it appears in the display. If no number is stored in the REDIAL 
key, NO NUMBER STORED appears. 
If you press the MESSAGE key, and you have don’t have any messages 
waiting, NO MESSAGES appears in the display. 
l Press SUPERKEY to exit. 
SUPERSET 430 Telephones: 
You can display the line numbers, speedcall numbers, or features that are 
programmed into the line keys/personal keys on your set. 
l Press SUPERKEY. 
l Press the MORE softkey until the DISPLAY KEYS softkeys appears. 
l Press the DISPLAY KEYS softkey. 
l Press a line (personal) key. The line number, speedcall number or 
feature that is programmed for the key is displayed. 
If nothing is programmed for the key, the display shows NO NUMBER 
SAVED. If the key is programmed with a private speedcall number, 
PRIVATE NUMBER appears. 
l Press SUPERKEY to exit. 
Do Not Disturb 
Description Do Not Disturb prevents incoming calls from ringing the telephone. It also 
prevents incoming directed and group paging announcements from 
occurring over the set speaker. Outgoing calls are unaffected. 
Callers to a telephone with Do Not Disturb active receive reorder tone; the 
message DO NOT DISTURB appears on display sets. The alternative is to 
program the system to reroute such calls to a predetermined answering 
point; see Call Rerouting. 
Consoles and SUPERSET 430 telephones can override Do Not Disturb. 
Conditions 
The following conditions apply to this feature: 
l If Do Not Disturb is activated, users hear broken dial tone followed by 
normal dial tone when they go off-hook. 
l Either the set user or the attendant can set up or cancel Do Not Disturb. 
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							Features 
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. The console or a SUPERSET 430 telephone can override Do Not 
Disturb if COS Option 500 (Override) is enabled in its COS, and COS 
Option 238 (Override Security) is disabled in the called extension’s 
cos. 
When overriding Do Not Disturb, the Auto-Answer feature is ignored. 
When overriding Do Not Disturb, if the called set becomes busy in the 
meantime, then the overriding console or SUPERSET 430 telephone 
will attempt to intrude on the call; see Override (Intrude). 
A hunt group member that activates Do Not Disturb is treated as busy 
during hunting. 
While Do Not Disturb is active, forwarding works as if the extension 
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were busy. 
if the set user activates a callback, the callback is honored, even if Do 
Not Disturb is active. 
When a Reminder expires, Do Not Disturb is ignored. 
Call Rerouting ignores Do Not Disturb. 
if Discriminating Dial Tone is enabled then discriminating dial tone is 
heard at an extension when it has Do Not Disturb activated; see 
Discriminating Dial Tone. 
DID trunks ignore DND if there is no Do Not Disturb routing point for 
the extension’s tenant. 
if a call is placed on hold by the telephone with Do Not Disturb set, is 
not retrieved, and recalls when the hold times out, the telephone with 
Do Not Disturb set does not ring and does not see the recalling call. 
if there are multiple call line appearances of the Do Not Disturb station 
or SUPERSET telephone then the behavior of the feature changes. if 
the extension is dialed, busy tone is heard if there are no free 
appearances to ring and ail SUPERSET telephones where the line 
appears have Do Not Disturb activated. if ail SUPERSET telephones 
where the line appears have Do Not Disturb activated, then the caller 
gets Do Not Disturb Reorder Tone. if at least one appearance is free 
then the call to the extension proceeds as if the Do Not Disturb was not 
activated. 
. Consoles are never directed to the Do Not Disturb reroute point. 
. Do Not Disturb settings are not maintained through a system reset. 
Programming To enable the Do Not Disturb feature, assign an access code to Feature 
10 (Do Not Disturb) in Form 02. To permit a set user to activate Do Not 
Disturb, enable COS Option 220 (Do Not Disturb) in the set’s COS. 
For feature key activation of Do Not Disturb at a SUPERSET 470, 
SUPERSET 420 or SUPERSET 430 telephone, program a DO NOT 
DISTURB feature key. (See Feature Keys.) 
To intercept calls dialed to a Do Not Disturb extension, program CDE 
Form1 9 (Call Rerouting Table) for the extension’s tenant. 
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							Features Description 
Operation Operation varies depending upon the type of device as described below. 
Industry-standard and SUPERSET 401+ Telephones: 
To activate Do Not Disturb: 
l Dial the Do Not Disturb access code followed by the digit 1. 
l Dial tone is heard. 
l Hang up. 
To remove Do Not Disturb from the extension: 
l Dial the Do Not Disturb access code followed by the digit 2. 
l Dial tone is returned. 
l Hang up. 
SUPERSET 410, SUPERSET 420, and SUPERSET 430 Telephones: 
To activate Do Not Disturb: 
l Press the DO NOT DISTURB feature key. The adjacent LCD indicator 
darkens. 
To remove Do Not Disturb from the extension: 
l Press the DO NOT DISTURB feature key. The adjacent LCD indicator, 
which was dark, clears. 
DTMF-To-Rotarv Dial Conversion 
Description This feature automatically converts DTMF tones from DTMF equipment to 
rotary dial outpulsing on outgoing trunks which have been programmed as 
rotary dial trunks. The DTMF digits also appear on the trunk, as early line 
split is not provided. 
Conditions None. 
Programming 
Operation Specify the trunk as non-DTMF in CDE Form 13 (Trunk Circuit Descriptors). 
None. 
Expensive Route Warning 
Description A trunk route can be programmed to give an expensive route warning tone 
(three short tones). On SUPERSET 420 and SUPERSET 430 telephones, 
and on the console, the LCD displays a message. The user can continue 
with the call or hang up and try again later when a less expensive route 
may be available. SUPERSET 420 and SUPERSET 430 telephones 
provide the additional options of camping on to wait for a less expensive 
route or placing a callback on a less expensive route. 
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							Features 
Conditions The following conditions apply to this feature: 
l If Callback is activated, the callback is to the least cost route. 
l If the caller waits (camps on), the caller waits for the least cost route. 
l Campon and callback to an expensive route are available to 
SUPERSET 420 and SUPERSET 430 telephones. These options are 
also available to SUPERSET lOand SUPERSET telephones that 
have CAMPON and CALLBACK feature keys programmed. 
l Warning tone is given to all devices (including incoming tandem trunks). 
Programming Program Warning Tone (WT) in CDE Form 24 (ARS Route Lists). Refer to 
the Automatic Route Selection and Toll Control Practice, for designating 
expensive routes. 
Enable COS Option 301 (Campon) and COS Option 237 (Outgoing Trunk 
Campon) for the extension to allow campon for less expensive routes. 
Enable COS Option 300 (Automatic Callback) and COS Option 236 
(Outgoing Trunk Callback) in the COS for the extension to allow callbacks 
to less expensive routes. 
Operation A trunk or extension attempts an external call and ARS cannot find a route 
without the expensive route designation. The warning tone is provided; if 
no action is taken by the caller, the call proceeds after a 5 second delay. 
For SUPERSET420and SUPERSET 430telephones, see Callback - Busy 
for the operation of the CALLBACK softkey and see Campon for the 
operation of the softkeys CAMPON, WAIT and I WILL WAIT. 
Feature Kevs 
Description The programmable line keys on SUPERSET 410, SUPERSET 420, and 
SUPERSET 430 telephones and Programmable Key Modules that are 
commonly used for speedcall and line appearances, may also be used for 
feature activation; the user simply presses a feature key. 
The feature keys available on SUPERSET 470 telephones include: 
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March 1997 Speedcall 
*Call Forward 
Account Code 
*Do Not Disturb 
*Auto Answer 
*Music 
Direct Page (key system telephones only) 
PA Paging 
Call Pickup 
Campon (I Will Wait) 
Callback 
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							Features Description 
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Swap (Trade Calls) 
Privacy Release 
Override (Intrude) 
Night Answer 
Forward Call 
** Single Flash 
** Double Flash 
Release 
For the feature keys above marked with an asterisk (*), an indication is 
given on the adjacent LCD display when the feature is active. Forthefeature 
keys above marked with two asterisks (**), the adjacent LCD indicators are 
inoperative. For the remaining feature keys listed, an indication on the 
adjacent LCD indicator indicates when the feature becomes available to 
the user. The LCD indicator for Direct Page is not used. 
Fewer Feature Keys are available on the SUPERSET 420 and 
SUPERSET 430 telephones because most features are provided via 
softkeys. 
The Feature Keys available on a SUPERSET 420 telephone are: 
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Call Forward 
Account Code 
Do Not Disturb 
Auto Answer 
Music 
Direct Page (Key Set telephones only) 
PA Pager Access 
Privacy Release 
Intrude (Override) 
Night Answer 
** Single Flash 
** Double Flash 
Release 
For the feature keys listed above and marked with two asterisks (**), the 
adjacent LCD indicators are inoperative. 
The Feature Keys available on SUPERSET 430 telephones are: 
l Speedcall 
l Do Not Disturb 
l Auto Answer 
l Direct Page (Key Set telephones only) 
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** Single Flash 
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** Double Flash 
For each of the keys listed above and not marked with two asterisks, an 
indication on the adjacent LCD indicator is provided when the feature 
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							Features 
becomes active. For the feature keys listed above and marked with two 
asterisks (**), the adjacent LCD indicators are inoperative. 
Conditions 
The following conditions apply to this feature: 
l The keys are effective when the feature is applicable. For example, the 
Override feature key will not be effective if there are no calls in progress. 
l The Single Flash and Double Flash feature keys operate only if COS 
257 “Flash Over Trunk” is enabled in the set’s Class of Service Options 
Assignment form and “Flash over trunk” is enabled in the trunk’s circuit 
descriptor. These keys apply only to two-way calls between trunks in 
trunk groups and keysets that do not have any other calls on hold. 
l The Auto-Answer, Call Forward, and Do Not Disturb feature keys are 
effective at all times. 
l The feature keys do not preclude the use of feature access codes. 
l Line/personal keys on SUPERSET 410 telephones that are not 
assigned to a line default to being Speed Call keys. However, if you 
program a personal key as another type of feature key, for example as 
a DO NOT DISTURB key, you can’t program a speed call number into 
the key until you reprogram it as a PERSONAL SPEED CALL key. 
Programming Assign an access code to Feature Access Code 47 (Program Feature Key) 
in CDE Form 02. 
Feature keys may be programmed in 2 ways: 
1. From CDE: 
- Enter the Expand Set Subform of CDE Form 09 
(StationlSUPERSETTelephones) or CDE Form 45 (Key System 
Telephones). 
- In the TYPE field, select feature key via the FEATURE softkey. 
- Press the softkey corresponding to the desired feature. 
2. From the SUPERSETTelephone. 
SUPERSET 410 telephones: 
l Dial the Program Feature Key access code. 
l Press an unused personal key. 
l Dial the feature code for the desired feature key (see following table). 
l Press the SPEAKER key. 
SUPERSET 420 telephones: 
l Press SUPERKEY. 
l Press the NO softkey until PERSONAL KEYS? appears in the display. 
l Press the YES softkey. 
l Press a personal key that isn’t assigned to a line. 
l Press the CHANGE softkey. SPEED CALL? appears. 
l Press the YES softkey to program the key as a speed call key 
or 
Press the NO softkey. Another feature key option is displayed. 
l Press the NO softkey until the desired feature key option is displayed. 
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							Features Description 
Operation 
l When the desired option is displayed, press the YES softkey to program 
the personal key. 
l Press SUPERKEY to return to the date and time display. 
To determine what feature, if any, is programmed for a personal key: 
l Press SUPERKEY. 
l Press the personal key. The function of the key is displayed. 
l Press SUPERKEY to exit. 
SUPERSET 430 telephones: 
l Press SUPERKEY. 
l Press the MORE softkey. 
l Press the FEATURE KEY softkey. 
l Press the desired line key. 
l Press the CHANGE softkey. 
l Press the softkey of the desired feature. 
l Press SUPERKEY. 
Feature Code Feature Key 
00 
Speedcall* 
01 I Call Forward I 
02 Account Code 
03 Do Not Disturb 
04 Auto Answer 
05 I Music I 
06 Direct Page 
07 PA Paging 
08 Pickup 
09 I Camoon (I Will Wait) I 
10 Callback 
11 Swap (Trade Calls) 
12 Privacy Release 
13 Override (Intrude) 
14 Night Answer 
15 Forward Call 
18 Release 
19 Single Flash 
20 Double Flash 
* After dialing 00, dial the number to be stored. 
Rather than dialing the feature access code for the desired feature, simply 
press the feature key. Refer to the specific feature for further details. 
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