Mitel SX 200 ML PABX Instructions Guide

							Features 
l Page the desired party, specifying the Subattendant Hold Pickup 
access code and the subattendant Identifier, followed by the hold 
position number. 
When the paged party dials the Subattendant Hold Pickup access code 
number, the paged and held parties are connected. 
Note: If the paged party does not call, the held party recalls the subattendant automati- 
cally after the hold recall timeout: see Subattendant - Ho/d fositions in this 
document. 
Subattendant - Recall 
Description The recall feature ensures that calls do not remain unanswered or on hold 
for an unlimited period of time. Any call that has been extended by a 
subattendant, recalls the subattendant position if the call is not answered 
or remains on hold at the end of a timeout period. 
The LDN keys (see Subatiendant - LDIV Keys) and the RECALL key act as 
call queueing indicators. Unlike line keys; they cannot be selected to dial 
on and conversations cannot be held on them. When a subattendant recall 
is answered, the call is automatically connected to the prime line (or 
intercom line) of the subattendant telephone. 
To ensure that the prime line is free to answer any recall calls, the 
subattendant prime line cannot be programmed to appear on other devices. 
To avoid recall calls tieing up the prime line of the subattendant it is important 
to program the RECALL key. Recall calls to the subattendant will then be 
queued on the RECALL key. 
The subattendant can answer a recall call three ways: 
- by going offhook; the longest waiting recall call is then automatically 
connected to the subattendant prime line, or 
- by selecting the SPEAKER key; the longest waiting recall call is 
then automatically connected to the subattendant prime line, or 
- by selecting the RECALL key directly. 
For further information on the recall feature, refer to Reca//in this document. 
Conditions The following conditions apply to this feature: 
l This feature is available only to SUPERSET telephones that have 
been programmed with enhanced subattendant functionality (see 
Subatiendanf - Enhanced Funcfjons). 
l Subattendant recall calls will override the Subattendant DND settings 
and will ring the DND subattendant telephone on the RECALL key. 
l Station and SUI?!%ISETtelephones and consoles cannot directly dial 
a RECALL key. 
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							Features Description 
l There is a maximum of one RECALL key per subattendant position. 
l Also see CorMio~s under f?eca//. 
Programming 
To program a Recall key, enter the Expand Set Subform of Form 09 
(Station/SU/?!ZRS,VTelephones) or Form 45 (Key System Telephones), 
and: 
Operation 
l Program a RECALL key via the RECALL softkey. 
Also see Programming, under Reca// in this document. 
When a call recalls to the subattendant position, press the RECALL key, 
go off-hook, or press the SPEAKER ON/OFF key (handsfree mode). 
Subattendant - Station DND Setup 
Description 
Conditions 
Programming 
Operation 
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The subattendant can set up or cancel Do Not Disturb (DND) for an 
extension by selecting the DO NOT DISTURB softkey under the 
subattendant stations function. 
Selection of the DO NOT DISTURB softkey causes the extension 
information on the subattendant display to be updated to indicate that the 
extension status has been changed to Do Not Disturb if the station was not 
already Do Not Disturb or if the device was already in the Do Not Disturb 
state when the softkey was selected, the Do Not Disturb indicator is turned 
off. The corresponding set will also have its DND indicator updated. See 
Do Not Disturb in this document. 
This feature is available only to SU~E~SE~43Utelephones that have been 
programmed with enhanced subattendant functionality (see Subattendant 
- Erhanced Functions). 
Enable COS Option 121 - Attendant Station Do Not Disturb in the 
subattendant COS. 
To remotely set up Do Not Disturb on an extension from the subattendant 
position set: 
l Press SUPERKEY. 
l Press the STATIONS softkey. 
l Enter extension number. 
l Press the DO NOT DISTURB softkey. 
- In the top right hand portion of the display, the extension’s current 
state indication changes to DND. 
l Press SUPERKEY to exit. 
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							Features 
To cancel Do Not Disturb on an extension: 
l Press SUPERKEY. 
l Press the STATIONS softkey. 
l Enter extension number. 
l Press the DO NOT DISTURB softkey. 
l Press SUPERKEY to exit. 
- In the top right hand portion of the display, the DND indication 
changes to the current state of the extension. 
SUPERSET 401+ Telephone 
Description The SUPERSET 401+ telephone is a single-line digital telephone that 
employs DNIC line transmission technology. It provides a Flash key, a 
Message key with associated indicator, a red Hold key, and keys for 
adjusting the ringer and handset receiver volume. The set also has keys 
designed for use as Speed call keys or feature access key, 
Refer to the Peripherals Devices Practice. 
Conditions 
None. 
Programming 
Refer to the Customer Data Entry Practice; program SUPERSET 401+ 
telephones in CDE Form 09 (Station/WPERSETTelephones); select their 
COS Options in CDE Form 03 (COS Define). 
Operation Refer to the specific feature. 
Description The SUPERSET47Otelephone is a multi-line digital telephone that employs 
DNIC line transmission technology. The SUPERSET 410 telephone has 6 
programmable keys, each with an associated LCD indicator. These keys 
can be programmed as speedcall keys, feature access keys or line 
appearances. The lowest key must be the prime line appearance, In 
addition, there is a Message key and a Microphone key, a red Hold key, 
and 7 other fixed function keys. The Message key and Microphone key 
both have an associated indicator lamp. 
You can use up to three Programmable Key Modules (PKMs) with this set. 
The PKMs are daisy-chained together and connect to a ~WfJVKport on the 
base of the set. You can also connect one WWVKData Module to this set. 
Refer to the Peripherals Devices Practice. 
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							Features Description 
Conditions None. 
Programming Refer to the Customer Data Entry Practice; program SUPERSET 47U 
telephones in CDE Form 09 (Station/SUPE/?SETTeiephones); select their 
COS Options in CDE Form 03 (COS Define). 
Operation 
Refer to the specific feature. 
SUPERSE~420 Telephone 
Description The SUPERSET420telephone isa multi-line digital telephone that employs 
DNIC line transmission technology. The SUPE/$?ET420telephone has 12 
programmable keys with associated LCD indicators. These keys can be 
programmed as speedcall keys, feature access keys or line appearances. 
The lowest key must be the prime line appearance. 
Directly below the 12 programmable keys is a 2 xl 6 alphanumeric display 
and three softkeys. The three softkeys allow set users to select command 
prompts that appear in the display. The set also provides a Message key 
and Microphone key with indicator lamps, and 8 fixed function keys without 
indicator lamps. 
You can use up to three Programmable Key Modules (PKMs) with this set. 
The PKMs are daisy-chained together and connect to a AAUV~port on the 
base of the set. You can also connect one WWWData Module to this set. 
Refer to the Peripherals Devices Practke. 
Conditions None. 
Programming Refer to the Customer Data Entry Practice; program SUPERSET 420 
telephones in CDE Form 09 (Station/SUPE/XETTelephones); select their 
COS Options in CDE Form 03 (COS Define). 
Operation Refer to the specific feature. 
SWERSE~430 TeleDhone 
Description 
The SUPE/GET430telephone is a multi-line digital telephone that employs 
DNIC line transmission technology. The SUPERSET43Otelephone has 12 
programmable keys with associated LCD indicators. These keys can be 
programmed as speedcall keys or line appearances. 
Directly below the 12 programmable keys is a 4 x 40 alphanumeric display 
and six softkeys. The softkeys allow set users to select command prompts 
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							Features 
that appear in the display. The set also provides a Message key and 
Microphone key with indicator lamps, and five fixed function keys without 
indicator lamps. 
You can use up to three Programmable Key Modules (PKMs) with this set. 
The PKMs are daisy-chained together and connect to a /VWfV~port on the 
base of the set. You can also connect one WL/IWData Module to this set. 
Refer to the f eH@tera/s Devices Practjce. 
Conditions 
None. 
Programming Refer to the Customer &I& EIJ~IY Practice; program SUPERSET 430 
telephones in CDE Form 09 (Station/SUfERSETTelephones); select their 
COS Options in CDE Form 03 (COS Define). 2 
iii 
Operation Refer to the specific feature. 
s? 
SUPERSET LCD Display 
Description The SUPERSET 420 and SUPERSET 430 telephones are equipped with 
a liquid crystal display (LCD). The display (not to be mistaken for the LCD 
line appearance indicators) indicates the date and time of day, along.with 
softkey names for the set’s softkeys. A redial number is displayed, if 
applicable. Also, when a SUPERSET 420 or SUPERSET 430 telephone 
accesses a trunk and establishes a call, the duration of the call is displayed. 
For other information displayed, details can be found under the appropriate 
feature heading. 
Conditions 
The following conditions apply to this feature: 
l This feature is only available on SUPERSET 420and SUPERSET 430 
telephones. 
l The duration shown is the time that all parties in the PABX spend talking 
on the trunk call. If a trunk is transferred from extension to extension, 
the time is not restarted. 
l The duration display does not indicate the complete time that the trunk 
has been answered where recordings are involved. The recording 
answers the trunk but the call duration counting does not start until the 
trunk is answered by an extension. 
l The duration display indicates the time up to a maximum of ten hours 
(0 thru 959). After ten hours, the duration display resets to zero then 
continues to count for another ten hours. 
l If Analog Networking is enabled, the extension number of the parly 
calling from the other node is displayed. 
l If the trunk has a name, the trunk name is displayed. If the trunk has 
no name programmed, the group name of the trunk is displayed. For 
SUPERSET42Oand SUPERSET43Otelephones, the digits dialed are 
displayed instead of the name for outgoing trunk calls. 
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							Features Description 
Programming None. 
 
.I 
Operation 
None. 
Swap (Trade Calls) 
Description This feature permits a SU/?E/?SE~telephone userto alternate conversation 
between two calls. Call Swap places one call on hold while conversation 
continues with the other call. This feature is similar to the Broker’s Call 
feature available on industry-standard telephones. 
Conditions The following conditions apply to this feature: 
l Swap operates only on SU/?I3SE~telephones. 
l There must be a party in conversation and a party on consultation hold 
for Swap to operate. 
l A swap cannot be done when talking to the console or a non-busy 
extension. 
l The SWAP/TRADE CALLS feature key on a SUPERSET 410 
telephone, performs a Swap Campon. if a camped on caller is present 
and may be swapped in. Only one of the Swap or Swap Campon 
functions is available at the telephone at one time; see Swap Campon 
l If there is another party in the call with a consultation hold then the Swap 
cannot be done. 
Programming For feature key activation of Swap from a SUPERSET 4 IO telephone, 
program a SWAP/TRADE CALLS feature key (see Feature Keys). 
Operation Operation varies depending upon the type of set as follows: 
SUPERSET 407+ Telephones: 
There is a party on hold and a party in conversation (e.g., the hold key has 
been pressed and a new party called); proceed as follows: 
l Press the HOLD key repeatedly to alternately place one call on hold 
and connect to the other call. 
SUPERSET 410 Telephones: 
There is a party on consultation hold and a party in conversation (e.g., the 
TRANSKONF key has been pressed and a new party called); proceed as 
follows: 
l Press the SWAP/TRADE CALLS feature key repeatedly to alternately 
place one call on hold and connect to the other call. 
SUPERSET 420 and SUPERSET 430 Telephones: 
There is a party on consultation hold and a party in conversation (e.g., 
TRANSKONF has been pressed and a new party called, or a conference 
has been split). Proceed as follows: 
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l Press the SPLIT softkey to break up the three party conference. The 
party in conversation is held, the held party is connected to the set. 
l Press the TRADE CALLS softkey repeatedly to alternately place one 
call on hold and connect to the other call. 
Swap Campon 
Description This feature allows the user of a telephone to place the current call on hold 
and converse with a camped-on party. The telephone user can alternate 
between the two calls as required, form a 3-party conference, or release 
the telephone from the call, leaving the other two parties connected. This 
also applies to members of hunt groups. The first extension in the hunt 
group that does not have Do Not Disturb activated and is lo,gged in (UCD 
agent hunt groups) is able to swap in the first waiting caller on the hunt 
group. 
Normally the SU~BXX~470 telephone Swap operation is a “swap calls” 
operation; but it becomes a “swap campon” operation when there is a party 
camped on, and a Swap Campon is possible. 
Conditions The following conditions apply to this feature: 
l For SUFERSE7 470 telephones, this feature is accessed by a 
SWAP/TRADE CALLS feature key. 
l This feature is accessed by a switch-hook flash for industry-standard 
telephones and SUPERSET 401+ telephones. 
l The feature is only available when talking in a call. 
l When a call camps on to a key line then all SUPERSET telephones 
using an appearance of the line are able to use the feature. 
l The caller that is swapped in is the first waiting caller; see Campon. 
l The feature is unavailable when: 
- a consultation hold is already in progress, 
- overriding a call or another party in the call is being overridden, 
- a console is in the current call, 
- another party has the current call on consultation hold, 
- a party has the call on hold, 
- the call is ringing back a party in the call (Station Transfer Security), 
- a Non-busy Extension is in the call, 
- the current call is a conference call with a CO line in the call. 
l For industry-standard telephones, flashing for a waiting call takes 
priority over the flash features F/ash for Attendant, and F/ash for Dial 
Tone. 
l For industry-standard telephone, COS Option 223 Flash Disable is 
ignored for this feature. 
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							Features Description 
Programming For industry-standard telephones enable COS Option 205 (flash for waiting 
call) and enable System Option 38 (switch-hook flash). 
For feature key activation of Swap from a SUPERSET 410 telephone, 
program a SWAP/TRADE CALLS feature key 
(see Feature Keys). 
Operation Industry-standard and SUPERSET 407+ Telephones: 
A call is in progress at the extension; a second caller camps on; 
l Flash the switch-hook or press the FLASH key (SUPERSET 401+ 
telephones). The current call is put on hold. The telephone is connected 
to the second caller. 
l To return to the original conversation, flash switch-hook or press the 
FLASH key if the telephone is a broker. 
l To form a conference, flash the switch-hook or press the FLASH key if 
the telephone is not a broker. 
l To exit from the 3-party conference, while leaving the two other parties 
connected, hangup. 
SUPERSET 410 Telephones: 
A call is in progress at the extension; a second caller camps on; 
l Press the SWAPiTRADE CALLS feature key. The current call is put on 
hold: the telephone is connected to the second caller. 
l To return to the original conversation, press the SWAP/TRADE CALLS 
feature key. 
* To form a conference, press the TRANSKONF key. 
l To exit from the 3-party conference, while leaving the two other parties 
connected, hangup. 
SUPERSET 420 Telephones: 
A call is in progress at the set; a second caller camps on; the TRADE softkey 
appears: 
l Press the TRADE softkey. The current call is put on hold. The telephone 
is connected to the second caller. 
l To return to the original conversation, press the TRADE softkey again, 
OR 
l Press the TRANSKONF key to form a conference. To exit from the 
conference, while leaving the two other parties connected, press the 
CANCEL key. 
SUPERSET 430 Telephones: 
Acall is in progress at the set; a second caller camps on; the CALL WAITING 
softkey appears: 
l Press the CALL WAITING softkey. The current call is put on hold; the 
telephone is connected to the second caller. 
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l To return to the original conversation, press the TRADE CALLS softkey, 
or, 
l To form a conference, press the CONFERENCE softkey. To exit from 
the conference call, while leaving the two other parties connected, press 
the RELEASE ME softkey, 
Svstem Identifier 
Description A unique I- to 3-digit identifier may be assigned to the system. it appears 
on traffic measurement and SMDR reports to identify the system when 
central polling equipment is used for traffic measurement, trunk SMDR, 
ACD, DATA SMDR, ACD SMDR and analog networking. 
Conditions 
The system identifier is programmed only from the attendant console. 
Programming 
Refer to the Periphera/s Devices Practice. 
Operation None. 
Tandem ODeration 
Description SX-20CJ PABXs support two PABXs connected in tandem using tie trunks 
to connect the two systems together. See the analog networking, satellite 
PABX, and resale package features in this section. See Analog Networking, 
Satellite PABX and Resale Package. 
Conditions The following conditions apply to this feature: 
l Appropriate automatic route selection (ARS) must be provided. 
l When a supervision is received from an outgoing trunk, if the calling 
party on the trunk is an incoming DID or Tie trunk then the supervision 
is passed on to the incoming DID or Tie trunk (the incoming trunk is 
given another answer supervision). 
l Device interconnection must be set up appropriately to ensure that valid 
trunk connections are allowed. Device interconnection must be checked 
carefully when using loop start CO or DISA trunks to make outbound 
calls; see Device /nterconnection Control. 
Programming 
None. 
Operation None. 
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							Features Description 
Tenanting 
Description 
Economy of scale makes sharing PABX services practical. Using the 
tenanting features, up to 25 small businesses, or departments of a larger 
business, can share the services of a SX-200 PABX. Logically, the PABX 
is divided into 25 separate PABXs, each providing its tenant with 
customized features and services. 
Consoles, night bells, CO trunks, and dial-in trunks can either be shared 
between tenants or allocated individually to each tenant. Switching to night 
service can be done centrally, or by an individual tenant. Calls through the 
PABX can be blocked, so tenants can only call each other on CO trunks. 
Unanswered or after-hours calls can be answered by a “landlord” console. 
Tenants can gain additional flexibility by using SUPEMET430 telephones 
as subattendant positions. The main console position could be handled by 
a SUPERSET 430 telephone, using line keys to receive tenant recalls. 
Data calls may be assigned to separate tenants, as required, to control 
access to data devices. 
Refer to the Termthg Practice. 
Conditions The following conditions apply to this feature: 
l A maximum of 25 Tenant groups may be programmed. 
l If tenanting is used to segregate departments, CDE Form 06 (Tenant 
Night Switching Assignment) must be programmed accordingly. 
l Tenants may have names associated with them. 
Programming Assign consoles to the desired tenant groups via CDE Form 07 (Console 
Assignments). 
Assign extensions and SUPERSET telephones to the desired tenant 
groups via CDE Form 09 (Station/SUPE/%ET Telephones). 
Assign trunks to the desired tenant groups via CDE Forms 14 (Non-Dial-In 
Trunks) and 15 (Dial-In Trunks). 
Assign a tenant number to ACD Paths via Form 41 (ACD Path Form). 
Assign the desired tenant name, day and night service numbers in CDE 
Form1 9 (Call Rerouting Table), 
Program CDE Form 06 (Tenant Night Switching Control) if tenanting is used 
to segregate departments. 
Operation None. 
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