Mitel SX 200 ML PABX Instructions Guide

							Features 
Key Sets - CO Line Group Key 
Description This type of key is available only on key system telephones to allow a 
selection of an idle CO line from a CO line group. The key accesses a group 
of CO lines without having a dedicated appearance for each line on the set. 
Toil control is handled by ARS. The LCD indicator corresponding to the key 
has no function. 
Conditions The following conditions apply to this feature: 
l The CO line group key needs an available internal line to make the call. 
The CO line group key cannot be used while listening to external dial 
tone. 
l If all the CO lines in the CO line group are busy when a user presses 
the CO line group key, the user hears busy tone. The user then has the 
option of camping on, or setting a callback (see Campon or 
Cal/back-Busy). If the user sets a callback, the callback will ring the 
Intercom key when a CO line becomes available. 
l Redial does not operate on a CO line group key. 
l CO line group keys can only be programmed on SUPERSET 410, 
SUPERSET 420, and SUPERSET 430 telephone sets that have been 
programmed as key system telephones. 
Programming The following programming steps are required: 
l Enter trunks in CDE Form 14 (Non-Dial-In Trunks) for the CO line group. 
l Assign those trunks to CO Line Groups in CDE Form 16 (Trunk Groups). 
l Enter ARS leading digits into CDE Form 26 (ARS: Digit Strings) for the 
CO line groups. 
l Enter the CO line group numbers into CDE Form 23 (ARS: Route 
Definition). 
l Program the remaining ARS tables (CDE Forms 20 - 27). 
l Enter the CO line group key and the associated ARS leading digit(s) 
into the Expand Set Subform of CDE Form 45 (Key System 
Telephones). 
Operation To originate a call: 
l If the origination line preference is programmed as a CO line group key, 
all the user has to do is to go off-hook to originate the call, providing 
there is a free internal line. 
l Acquire internal dial tone (via the Intercom key, or some other means). 
l Press the CO line group key. 
l Dial the required digits to complete the call. 
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							Features Description 
Key Sets - CO Line Kev 
Description This is a key type which is available only on key system telephones. It is 
used to originate and answer calls to or from parties outside the system. 
The key accesses a specific trunk directly. A CO line key may be shared 
by any number of key system sets, but only one may access it at a time. 
One other party can join in on a call on the line if the CO line is non-private, 
or privacy is released. The LCD indicator corresponding to the key functions 
as described in the Peripherals Devices Practice. Dialing is checked against 
Key System Toll Control; if a call is not answered, it reroutes as programmed 
in CDE Form 19. 
Conditions The following conditions apply to this feature: 
Calls made via a CO line key are subject to key system toll control 
restrictions. 
Auto answer will not operate on a CO line key. 
If another key is selected while dialing on a CO line, the CO line will be 
cleared down. If another key is selected while there is a call on the CO 
line, the CO line call will be put on hold. 
When camping on to a busy CO line, there is no campon warning tone 
given. 
When a callback is set on a busy CO line, the call will be returned to 
the INTERCOM key. When the callback is answered, the call will switch 
back to the CO line key - both must be idle for a successful callback. 
On SMDR records, the ARS leading digit field will be blank for outgoing 
CO Line calls. 
The back arrow, for deleting misdialed digits, is not available when 
dialing on the CO line key. 
CO line keys can only be programmed on SUPERSET 410, 
SUPERSET 420, and SUPERSET 430 telephone sets that have been 
programmed as key system telephones. 
Programming The following programming steps are required: 
l Enter the trunk into CDE Form 14 (Non-Dial-In Trunks). 
l If answer points are programmed for the trunk in Form 14, delete them. 
Deleting the answer points will allow calls to ring the CO line key, and 
allow the user to access the trunk using the CO line key. 
Note: If answer points are programmed then the calls will be directed 
to the answer points based on the system service mode (Day, Night 1, 
or Night 2). Although the calls will be indicated on the key set by the 
flashing line key appearance, the set user will not be able to answer 
the call or access the trunk. 
l Enter a routing point for CO Line Routing Points on No Answer in Form 
19 (Call Rerouting Table). 
l Enter the trunk into a group in CDE Form 16 (Trunk Groups). 
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							Features 
l Enter the CO line key into the Expand Set Subform of CDE Form 45 
(Key System Telephones). 
l Enter digit strings into CDE Form 46 (Key System Toll Control) for 
analysis of dialed digits on the CO line. To add to restriction, enter a 
suitable COR. 
l Enter COR group members into CDE Form 20 (ARS: COR Group 
Definition) to restrict users from dialing specific digit strings. 
l Specify the maximum permitted number if dialed digits for each COR 
group in CDE Form 27 (ARS: Maximum Dialed Digits). 
Operation 
To originate a call: 
l Press an idle CO line key 
or 
l Go off-hook (if CO line key is the preference -- see Key Sets - Line 
Preference). 
l Dial outgoing digits; ARS codes are not required. 
To answer a call: 
l Press the ringing CO line key 
or 
l Go off-hook (if it is the first ringing line). 
Key Sets - CO Line - Select Direct 
Description This feature allows a key system telephone user to directly access a specific 
CO trunk which may or may not appear on the user’s telephone set. This 
feature must be accessed through any internal line. 
Conditions 
The following conditions apply to this feature: 
l Calls made in this manner are subject to key system Toll Control 
restrictions. 
l If the CO trunk is busy, the r+ser is not permitted to barge in under any 
circumstances. 
l If the CO trunk is busy, the user may set up campon or callback. If 
callback is set up, the call is returned to the intercom line. 
l It is possible to use speed call to access this feature: store the Direct 
CO Line access code and the three-digit trunk number. 
l CO Line - Select Direct keys can only be programmed on 
SUPERSET 4 10, SUPERSET 420, and SUPERSET 430 telephone 
sets that have been programmed as key system telephones. 
Programming The following programming steps are required: 
l Enable COS Option 680 (Key System - Direct CO Access) in the 
telephone’s COS. 
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							Features Description 
Operation To access a CO trunk: 
l Assign an access code to Feature Access Code 50 (Direct CO Line 
Select) in Form 02 (Feature Access Codes). 
l See Key Sets -CO Line Keyfor information on toll control programming. 
l Dial the Direct CO Access access code. 
l Dial the 3-digit trunk number. (Trunk numbers are 1 thru 200 - if a user 
is accessing trunk number one, one, two or three digits can be dialed, 
e.g., 1, 01 or 001.) 
Note: It is possible to use speed call to access this feature: store the Direct CO Line 
access code and the three-digit trunk number. See Key Sets - PersonalSpeedCall. 
Key Sets - Direct Access on CO Line Keys - Bypass Key System Toll Control 
Description 
This feature allows an extension seizing a CO trunk with a line key to bypass 
PBX dial tone and Key System Toll Control. Instead, dial tone from the CO 
is immediately received. This allows users to hear stutter CO dial tone on 
their CENTREX lines, indicating the presence of voice mail messages. 
Users may then access their voice mail or other CENTREX features (see 
CENTREX Compatibility (Flash Over Trunk)) or they may dial an external 
destination number. 
Conditions The following conditions apply to this feature: 
l The trunk must be a 6-circuit CO trunk, a 6-circuit DISA trunk, a 4-circuit 
CLASS trunk, a Ti (LWGS, DIDiTIE, or E&M) trunk, an E&M module 
or a Tl DISA (TIE, E&M, or CO). 
l Personal Speedcall does not work on direct CO line access because 
no digits are analyzed, but Speed Call, Redial, SMDR record, and other 
CO Line Key functionality is unaffected by this option. 
Programming Perform the following: 
l Set the “Direct Access on CO Line Keys: Bypass Key System Toll 
Control” option to “Yes” in the “Outgoing” parameter of the Options 
subform of the Trunk Circuit Descriptor form (CDE Form 13) for the CO 
Line Key’s trunk. 
Operation To originate a call: 
l Press an idle CO line key. 
or 
l Go off-hook (if CO line key is the preference -- see Key Sets - Line 
Preference). 
l Dial outgoing digits; neither ARS codes nor Key System Toll Control 
digits are required. 
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							Features 
Key Sets - Handsfree Answerback to a Directed Page 
Description 
This feature allows users of SUPERSET 410, SUPERSET 420, and 
SUPERSET key system telephones to respond handsfree to a directed 
page. In order to respond to a directed page handsfree, the user must turn 
on the set’s microphone lamp in advance. Then, if a directed page from a 
key system telephone is broadcast over the users set, the set microphone 
is activated allowing the user to speak handsfree to the calling party. 
The Key Sets - Han&free Answer-back to a Directed Page feature is only 
available on SUPERSET 4 10, SUPERSET 420, and SUPERSET 430 key 
system telephones (refer to Key Set/System Support). 
Conditions The following conditions apply to this feature: 
. 
. 
. This feature is only available on SUPERSET 10, SUPERSET420, and 
SUPERSET 430 telephones that have been programmed as key 
system telephones (refer to Key Set/System Support). 
A directed page can only be made from a SUPERSET 401+, 
SUPERSET 4 10, SUPERSET420, or SUPERSET 430 that has been 
programmed as a key system telephone (refer to Key Set/System 
Support). 
During a handsfree answerback call, pressing the MICROPHONE key 
toggles the set microphone on and off. 
The telephone can be put .in handsfree answerback mode while the 
telephone is idle (i.e., if you answer a directed page call by pressing 
the MICROPHONE key, when you go back on hook the set will not be 
in handsfree answerback mode). 
The user can switch from handsfree answerback operation to the 
handset by lifting the receiver, or to the headset by pressing the 
SPEAKER key or the prime line key. 
During a handsfree answerback call, users have access to all the 
features that are available during a normal call. 
A directed page cannot be made to a set in DND. 
A directed page cannot be made to a SUPERSET 401+ telephone. 
Programming 
Enable COS Option 683 (Key System - Direct Paging Handsfree 
Answerback) in the set’s class of service. By default, this COS Option is 
disabled. 
Operation To set your telephone for handsfree answerback: 
l While your set is idle, press the MICROPHONE key. The microphone 
lamp on the set turns on. You are now able to answer any directed 
paging calls to your set using handsfree answerback. 
To answer a directed page handsfree: 
l When you hear a short tone from the set speaker listen for the caller. 
l Speak towards the set in a normal tone of voice. Note that your 
Microphone lamp must be on. 
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							Features Description 
l Press the SPEAKER key or CANCEL key to end the call. 
Note: 
If you receive a directed page call while your set microphone lamp is off, you can 
answer the page call by pressing the MICROPHONE key. However, when you 
hang up, the microphone lamp will turn off and you will not be in handsfree 
answerback mode. 
Key Sets - Hold Reminder 
Description 
This feature reminds a user that there is a call on hold at the set. The user 
hears a single burst of tone at regular intervals until the call is retrieved 
from hold. 
You can program the length of time that the system waits before providing 
the first reminder tone, as well as the time interval between the reminder 
tones. 
Conditions The following conditions apply to this feature: 
l This feature is available only on key system telephones. 
l A held party will never recall. 
l The Hold Reminder feature is available only on SUPERSET 470, 
SUPERSET 420, and SUPERSET 430 telephone sets that have been 
programmed as Key System telephones. 
See Holdfor more details on holding calls. 
Programming 
Complete the following programming: 
l Program the length of time that the system should wait before providing 
the first reminder tone. Enter the desired time (1 to 10 minutes) for COS 
Option 254 (Call Hold Recall Timer) in the key set telephone’s COS. 
l Set the time interval between the reminder tones by entering the desired 
time interval (0 to 600 seconds) for COS Option 681 (Key Set/Sub Att 
- Call Hold Notify Timer) in the key set telephone’s COS. Note that a 
time of 0 indicates that there will be NO call hold reminder. 
Operation 
To retrieve a call after hearing the hold reminder: 
l Press the flashing held party’s key. 
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							Features 
Key Sets - Intercom Key 
Description 
Conditions 
Programming 
Operation By default, the first key on a key system telephone is the Intercom key - it 
can be neither deleted nor moved. This is the line with which the user may 
place/accept internal calls, enable/disable features, access CO line groups 
and access specific CO lines (via the Direct CO Line Select feature). There 
may be only one Intercom line on a telephone set. 
An Intercom key can only be programmed on SUPERSET 470, 
SUPERSET 420, and SUPERSET 430 telephone sets that have been 
programmed as Key System telephones. 
It is not necessary to program the Intercom key - it is hard-coded, and is 
always the first entry in the Expand Set Subform of CDE Form 45 (Key 
System Telephones). 
To originate a call: 
l Press the INTERCOM key 
or 
l Go off-hook (if the INTERCOM key is the preference -- see Key Sets - 
Line Preference) 
To answer a call: 
l Press the ringing INTERCOM key 
or 
l Go off-hook (if it is the first ringing line). 
Key Sets - Line Preference 
Description Allows the system to automatically select which line is used when the set 
goes off-hook to originate a call. One of the following may be selected: 
l Intercom key 
. CO line key 
l CO line group key 
l Personal O/G key 
l Manual (user must press a line key to originate a call). 
The user may override the line preference by pressing another line key 
prior to going off-hook for a call origination. 
Conditions 
The following conditions apply to this feature: 
l This feature has no effect on the answering of calls. 
l This feature is available only to SUPERSET 10, SUPERSET420, and 
SUPERSET 430 telephone sets that have been programmed as key 
system telephones. 
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							Features Description 
Programming To select or change the line preference: 
l From within the Expand Set Subform of CDE Form 45 (Key System 
Telephones), press the LINE PREF softkey, and choose the desired 
line type. 
Operation None. 
Key Sets - Off-hook Voice Announce 
Description Allows a party to place a directed page to a busy SUPERSET 420 or 
SUPERSET 430 key system telephone. A short burst of ringing precedes 
the voice announcement, advising the busy party that an announcement is 
following. The announcement is heard through the handset, only by the 
paged party. The other party will hear silence. 
After initiating an Off-Hook Voice Announce, a short burst of ring-back tone 
is returned to the paging set if the paged set is idle. If the paged set is busy, 
the paging party will hear a short burst of busy tone. 
If the paged party has the COS option Override Announce enabled, the 
paging party makes the announcement immediately after the burst of 
ringing. If the COS option Override Announce is not enabled, the paging 
party cannot make the announcement until invited to do so by the paged 
w-V. 
Conditions The following conditions apply to this feature: 
l An off-hook voice announce can only be made to SUPERSET and 
SUPERSET 430 telephones that have been programmed as key 
system telephones (refer to Key Set/System Support). 
l An off-hookvoice announce can only be made from a SUPERSET410, 
SUPERSET420, or SUPERSET 430 telephone that has been 
programmed as a key system telephone (refer to Key Set/System 
Support). 
l An off-hook voice announce can only be made to a SUPERSET 420 
and SUPERSET 430 telephone that is in the talking state, and is not in 
handsfree mode. 
l An off-hook voice announce cannot be made to a set that has DND 
enabled. 
l An off-hook voice announce cannot be made to a set that is involved 
in a conference. 
l An off-hook voice announce cannot be made to a set that has a call on 
hold, or that is talking to a party that has a call on hold. 
Programming Enable COS Option 501 (Override Announce) in the caller’s COS. 
Program the Direct Paging feature access code (48) in Form 02, or program 
a Direct Paging feature key in the Expand Set Subform of CDE Form 45 
(Key System Telephones). 
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							Features 
Operation 
To Initiate an Off-hook Voice Announce: 
SUPERSET 4 70 Telephones: 
l Dial the Direct Paging feature access code, or press the DIRECT PAGE 
feature key. 
l Dial the extension number, or press the DSS key of the party to be 
paged. 
l When the paged party telephone is idle, a burst of ringing will sound, 
indicating you may make your announcement. 
l When the paged party telephone is busy, a short burst of busy tone 
precedes the voice announcement. 
l If the paged party has COS option Override Announce enabled, you 
may make your announcement immediately following the burst of 
ringing. If the COS is not enabled, you must wait for the paged party to 
respond. 
SUPERSET 420 and SUPERSET 430 Telephones: 
l Dial the Direct Paging feature access code, or press the DIRECT PAGE 
feature key. 
l Dial the extension number, or press the DSS key of the party to be 
paged. 
l When the paged party telephone is idle, a burst of ringing will indicate 
you are making a paged call. Your set LCD displays PAGING, followed 
by the called extension number. 
l When the paged party telephone is busy, a short burst of busy tone 
precedes the voice announcement. 
l If the paged party has COS option Override Announce enabled, you 
may make your announcement immediately following the burst of 
ringing. If the COS is not enabled, you must wait for the paged party to 
respond. 
To Answer an Off-hook Voice Announce: 
SUPERSET420and SUPERSET430Telephones which have COS option 
Override Announce enabled: 
l You will hear a short burst of ringing, then the paging party’s 
announcement. 
l Press, and hold, the RESPOND softkey if you wish to respond to the 
paging party. Your existing caller will be placed on hold. 
l Release the RESPOND softkey to end the connection with the paging 
caller and return to your held call. 
SUPERSET 420 and SUPERSET 430 Telephones without the COS option 
Override Announce enabled: 
l You will hear a short burst of ringing, but the paging party cannot be 
heard until you press, and hold, the RESPOND softkey. 
l Your existing caller is placed on hold, and you are connected to the 
paging party. 
l Release the RESPOND softkey to end the connection with the paging 
caller and return to your held call. 
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							Features Description 
Key Sets - Paging 
Description 
Key system telephones have access to three different types of paging: 
1. PA Paging - based on a Pager and paging zones (see PA Paging in 
this document). 
2. Group Page (and Meet Me Answer) - based on the telephone speaker. 
3. Directed Page - also based on the telephone speaker. 
The last 2 items are applicable to key system telephones only. In both types 
of key set paging, both the paging party and the paged party receive a 
single burst of tone to indicate that a page is about to occur. When the 
paged set is busy or if all sets in the paged group are busy, a short burst 
of busy tone precedes the voice announcement. 
Directed Page: Allows a party to page a specific key system telephone set 
via its telephone speaker. The connection is one-way audio, and is 
terminated when the paging party hangs up. Another party attempting to 
call a set that is being paged in this manner will receive busy tone. The 
paged party can answer the page as if it were a normal incoming call to the 
Intercom key. 
Group Page (Also known as All Page): Allows a party to page all telephones 
in a paging group simultaneously via their telephone speakers. The 
connection(s) are one-way audio to each telephone in the page group, and 
are terminated when the paging party hangs up. A telephone being paged 
in this manner may originate and receive calls -when this occurs, the paging 
on that telephone is terminated. 
If all the telephones in a paging group become busy during a user’s group 
paging announcement, the user hears two beeps. The user receives the 
two beeps as soon as the last idle telephone in the paging group becomes 
busy. The two beeps indicate to the user that nobody can hear the remainder 
of his or her announcement. 
You can program up to 50 paging groups. Each group can have a maximum 
of 16 members. 
Meet Me Answer: Allows a party to respond to a group page. It does not 
apply to directed page calls. A paged party may respond in this manner if 
the paging party and the paged party are in the same page group. If a party 
is involved in a call, but hears the page from another telephone, they may 
put the current call on hold, and respond to the page. The paged party must 
respond to the group page within 15 minutes of the termination of the group 
page - after this, the system cancels the page. A paged party should not 
try to respond after another group page has been made to another party. 
If the paging party has not hung up, a Meet Me Answer response will be 
connected immediately as a normal 2-way conversation. If the paging party 
has hung up, the response will be treated like a normal telephone to 
telephone call. Once connected, the call is treated like a normal call, with 
all other existing features accessible. 
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