Mitel SX 200 ML PABX Instructions Guide

							Features 
Enable System Option 17 (Discriminating Ringing). 
Disable System Option 18 (Discriminating Ringing Always). 
To provide discriminating ringing for all calls: 
Enable System Option 18 (Discriminating Ringing Always). 
If System Options 17 and 18 are not selected, standard ringing is provided 
for all calls. 
To provide only standard ringing for specific trunks or consoles calling (while 
still providing discriminating ringing to others), enable COS Option 809 
(Standard Ring Applies) for the specific trunks or consoles. 
To provide only standard ringing for specific stations (regardless of the 
ringing 
cadence determined by the trunk/console caller), enable COS 
Option 809 (Standard Ring Applies) for the specific station., This option, 
useful for fax machines or modems that require a standard ringing cadence, 
is available with software loads F41 .O and above. 
Operation 
None. 
Ringing Plan 
Description 
The PABX provides the North American ringing plan, used with the tone 
plan and rotary dial pulse-to-digit conversion features to enable the system 
to be used in the North American marketplace. The ringing plan is stored 
in the database on the PCMCIA Flash card. Refer to the Engineering 
hfomation /+actjce, for ringing plan information. 
Conditions None. 
Programming None. 
Operation None. 
Ringing Time-Out (Final Ringback) 
Description A call to an extension can ring for 1 to 30 minutes before the call is dropped 
(default ringing time is 1 minute). 
Conditions This is only done when forwarding and all recall possibilities have been 
exhausted; see ForwaWng and Recall. 
Programming 
Enable System Option 51 (Final Ring Timeout) and set it to the desired 
time-out period. 
Operation 
None. 
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							Features Description 
Satellite PABX 
Description 
Conditions 
Programming 
Operation 
An SX-200 ML PABX can be installed as a satellite PABX. In this 
configuration, the system has no direct connection to the serving central 
office for incoming traffic. The satellite PABX has no directory number and 
receives all its incoming calls over tie trunks from another PABX. Enabling 
the satellite PABX system option automatically adjusts any required settings 
for the loss and level plan. 
Some gain settings for the loss and level plan must be adjusted before the 
PABX can operate as a satellite PABX. Once the Satellite PABX System 
Option is enabled, these gain adjustments are done automatically. 
Enable System Option 31 (Satellite PBX). 
Refer to the Engineering /r~for~~~afion Prac0ce for loss and level plans. 
None. 
Secretarial Line 
Description 
A SUPERSETtelephone programmed with a secretarial Multicall line 
appearance of another extension can override the Do Not Disturb feature 
on the second set. The second telephone has Do Not Disturb active and 
the first telephone answers the calls. The secretary can override the second 
telephone’s Do Not Disturb at any time by making the call on one of the 
Multicall line appearances of the second telephone’s prime line. If it is 
important to contact the second telephone, the first telephone can ring the 
second telephone, despite the Do Not Disturb feature. 
See Line TypesancIAppeat-ancesfor information on multicall appearances. 
Conditions The following conditions apply to this feature: 
l The calling SUPERSET telephone has to make the call on the line 
appearance for the feature to operate. 
l See Do Nof Disturb for the interaction of Do Not Disturb with multicall 
line appearances. 
l SUPERSET 4 10, SUPERSET 420, and SUPERSET 430 telephones 
can be secretarial sets; the other telephone can be of any type. 
l SUPERSET 407+ telephones cannot be secretarial sets. 
Programming Program the secretarial set with at least one multicall appearance, 
secretarial variant, of the other extension, in the secretarial set’s subform 
of CDE Form 09 (Station/SUPERSET Telephones). 
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Operation The other extension has Do Not Disturb enabled and there is an incoming 
call. At the secretarial set: 
l The multicall appearance rings. 
l Answer the call; the call needs to be transferred to the other extension. 
l Press the TRANSCONF key and dial the other extension’s number. 
l The other extension rings. Consult privately and/or hang up to transfer 
the call. 
Speaker Volume Control 
Description SUPEBSETusers may control the volume of the set’s speaker. 
Conditions Not available on SUPERSET 407+ telephones. 
Programming None. 
Operation To control speaker volume: 
SUPERSET 410, SUPERSET 420, and SUPERSET 430 Telephones: 
l While set is idle, or during a handsfree conversation, press the 
VOL ? and VOL 4 keys repeatedly to increase or decrease the speaker 
volume, 
St3eecicall 
Description This feature allows a SUPERSETtelephone user to save frequently dialed 
telephone numbers and to access these numbers by pressing a single key. 
Only unassigned Line Select keys can be used to save Speedcall numbers. 
Access codes for features such as Directed Call Pickup, Remote Call Hold 
Retrieve, and Call Forwarding may be programmed into Speedcall 
numbers. Forwarding to a speedcall number can be programmed; see Cal 
Forwarding. 
Conditions The following conditions apply to this feature: 
l The quantity of speedcall numbers available to a SUPERSETtelephone 
user is dependent on the number of lines programmed to appear at the 
set. Lines which are not programmed default to speedcall keys. 
l Speedcall numbers can be made private so that they are not displayed 
when reviewed or used (similar to private abbreviated dial numbers). 
l Only unassigned Line Select keys may be programmed with speedcall 
numbers. 
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							Features Description 
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Except for in the *3 and ** codes described below, the asterisk (*) may 
not appear in speedcall numbers. 
*3 and ** are ignored in the digit string if ARS leading digits were dialed 
manually before the Speedcall was selected. 
The same set of speedcall numbers can be programmed for multiple 
extensions by using key templates; see Guest Room SWERSET Key 
Programming in Form 37 in the Customer Data Entv Practice. 
A speedcall key can be used whenever the SUPERSET telephone is 
idle or when dialing if the manually dialed digits are ARS leading digits. 
The Speedcall digits will be appended to the ARS digit string; otherwise, 
the manually dialed digits will be replaced by the Speedcall digits. 
If ARS leading digits appear in the speedcall string, a *3nn is interpreted 
as insert manual digits. 
When speedcalls are used in ARS, there is a minimum display update 
of 5 seconds to allow the user to view the number. 
See Line Selection for operation when the prime line is not free for the 
call and another line has not been selected. 
Private numbers are not displayed in SMDR reports. 
A speedcall number may contain an abbreviated dial number. 
COS Option 807 - (SMDR - Display Private Speedcall) must be enabled 
to display private numbers in SMDR reports. 
Personal speedcall numbers cannot be saved if a Copy Database or 
Verify Database operation is in progress. 
Personal speed call numbers are not available to logged in ACD agents 
or supervisors. Once logged in, the set reflects the information 
programmed for that Agent/Supervisor in Form 38. 
Programming 
Operation All programming is done at the telephone. 
Operation varies depending upon the type of set as described below. 
Note: The following codes can be inserted into a stored number: 
*3nn - wait for nn manually dialed digits (nn can range from 01 to 14) 
e.g., the general number for external directory assistance is 
9+-l +(area code)+5551 212; the area code is to be dialed manually. 
The number to be stored would be 91*3035551212. 
** - dial an asterisk 
SUPERSET 407+ Telephones: 
To program or change a speedcall number: 
l Expose the Speedcall programming button by removing the set 
faceplate. 
l With the handset on-hook, press the Speedcall programming button. 
l Press the desired speedcall key. 
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l Dial the number to be stored including the outside access code and 
area code, if necessary. Up to 40 digits may be saved. A 3 second 
pause can be added to the digit string by pressing the red HOLD key 
instead of a digit. 
l Press Speedcall programming button; the speedcall number is now 
saved. 
To dial a call using a speedcall key: 
l Pick up the handset, then press the desired speedcall key. 
SUPERSET 410 Telephones: 
To program, change or clear a speedcall number: 
l With the handset on-hook, press SUPERKEY. 
l Press a personal speedcall key. (For instructions on how to program a 
personal key as a speedcall key, refer to Feature Keys.) 
l Dial the number to be stored or press the REDIAL key to save the last 
number dialed. If no entry is made, the current entry is cleared. 
l Press SUPERKEY; the speedcall number is now saved. 
To dial a call using a speedcall key: 
l Press the programmed speedcall key with the telephone on-hook; if 
Immediate Line Select is enabled, or, 
l Pick up the handset or press the SPEAKER key, then press the 
speedcall key. 
To set up a speedcall key as a feature access code: 
l With the handset on-hook, press SUPERKEY. 
l Press a personal speedcall key. (For instructions on how to program a 
personal key as a speedcall key, refer to Feature Keys.) 
l Dial 00. 
l Dial the feature access code and the extension number of the applicable 
set. 
l Press SUPERKEY. 
SUPERSET 420 Telephones: 
To program, change or clear a speedcall number: 
l Press SUPERKEY. 
l Press the NO softkey until PERSONAL KEYS? appears in the display. 
l Press a personal key that isn’t assigned to a line. 
l Press the CHANGE softkey. SPEED CALL? appears in the display. 
l Press the YES softkey. 
l Dial the number to be stored or press the REDIAL key to save the last 
number dialed. If no entry is made, the current entry is cleared. 
l Press the SAVE softkey. 
l Press SUPERKEY; the speedcall number is now saved. 
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							Features Description 
To dial a call using a speedcall key: 
l Press the programmed speedcall key with the telephone on-hook; if T 
Immediate Line Select is enabled, or, 
l Pick up the handset or press the SPEAKER key, then press the 
speedcall key. 
2-256 SUPERSET 430 Telephones: 
To check saved numbers: 
l Press the SUPERKEY. 
l Find and press the DISPLAY KEYS softkey (use the MORE softkey). 
l Press the required line appearance key. The speedcall number 
currently saved is displayed on the LCD. 
To program a speedcall number: 
l Press the SUPERKEY. 
l Press the MORE softkey until the FEATURE KEY softkey appears. 
l Press the FEATURE KEY softkey. 
l Press an available personal key. 
l Press the CHANGE softkey. 
l Press the SPEED CALL softkey. 
l Dial the number to be stored. (If the redial number is to be saved, press 
the REDIAL softkey.) 
l If desired, press the MAKE PRIVATE softkey to prevent the DISPLAY 
KEYS function from revealing the number. 
l Check the entry on the LCD. If correct, press the SAVE softkey. To 
correct an error before saving the entry, use the + softkey to backspace 
and clear the incorrect entry, or press the BACKUP softkey to cancel 
the entire entry. Then re-enter the correct digits. 
To dial a call using a speedcall key: 
l Press the programmed speedcall key with the telephone on-hook; if 
Immediate Line Select is enabled, or, 
l Pick up the handset or press the SPEAKER key, then press the 
speedcall key. 
Split 
Description 
Split allows a SWE/W3telephone user, engaged in a conference call, 
to split the call between the conferees. Once active, swapping can take 
place between the calls, or the conference can be reestablished. 
Conditions 
The following conditions apply to this feature: 
l This feature is available only on SU/?!%SE~420 and SUPERSET 430 
telephones. 
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							Features 
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A 3-party conference must be active. 
Any one of the three parties may split the call. 
The party splitting the call must press the CONF feature key to re- 
establish 3-way conversation. 
There cannot be a console in the call. 
There can be no parties in the call holding the call. 
The call cannot be on consultation hold. 
There cannot be an extension with the Non-Busy Extension feature 
enabled. 
The other two parties cannot be Direct Trunk Select Line trunks. 
There cannot be a SWE/?SE~telephone in the call using the Add Held 
feature at the time. 
There can be no industry-standard telephone in the call with the 
Broker’s Call feature enabled. 
Programming None. 
Operation SUPERSET 420 and SUPERSET 430 Telephones: 
l A 3-party conference is established. 
l Press the SPLIT softkey. The LCD indicates which party is connected. 
The other party is on hold. 
l To converse with the other party press the TRADE CALLS softkey. 
l To re-establish the conference, press the CONFERENCE softkey. 
Station Message Detail Recording (SMDR) 
Description Station Message Detail Recording (SMDR) allows data to be collected for 
each outgoing and incoming trunk call. This data can be output to a printer 
or a data recording device for subsequent processing. 
Refer to the Sfation Message Defai/ Recording f ractice. 
Conditions None. 
Programming The following system options apply: 
l 06 - Analog Networking SMDR 
l 08 - Five Digit SMDR 
l 28 - SMDR - Indicate Long Calls 
l 39 - Data SMDR - Indicate Long Calls 
l 44 - ACD Reports 
l 49 - Pseudo Answer Supervision Timer. 
The following COS options apply: 
l 246 - SMDR - Extended Record 
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							Features Description 
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247 - SMDR - Record Meter Pulses 
700 - SMDR - Does Not Apply 
702 - SMDR - Overwrite Buffer 
803 - SMDR - Drop Calls c n Digits 
804 - SMDR - Drop Incomplete Outgoing Calls 
806 - SMDR - Record Incoming Calls 
807 - SMDR - Display Private Speedcall 
814 - SMDR - Record ANVDNISKLASS 
906 - Data SMDR - Does Not Apply 
907 - Data SMDR - Extended Record 
908 - Data SMDR - Overwrite Buffer 
Ensure outgoing SMDR is enabled for the trunk groups in CDE Form 16 
(Trunk Groups). 
Refer to the S&tio~~ Message De&i/ Recording /%&ice for details. 
Operation None. 
Subattendant - Basic Function 
Description This feature provides a SWE/?SETtelephone with enhanced recall and 
call queuing capabilities, allowing the set to be used as a subattendant 
position, 
Any calls that are handled by the subattendant will recall the subattendant 
instead of the attendant. Recalls to the subattendant ring the set’s prime 
line. 
A SWEFISE~telephone is normally considered to be busy when the set 
and/or the prime line appearances are busy. A SUfERSETtelephone that 
is programmed as a subattendant is considered busy only if the prime line 
and all of the line appearances of the prime line are busy. The state of the 
telephone itself is not checked. Therefore, a subattendant telephone can 
receive as many calls as there are multicall appearances of its prime line 
on the telephone. 
The NighVDay Switching feature can be used to allow the user to select 
DAY, NIGHTI, or NIGHT2 service for the system. 
A subattendant position telephone can also be used as the alternate trunk 
recall point - see ~fun~ Reca//. 
Note: 
This feature is not related to, and does not interact with Subattendant - Enhanced 
Function features. 
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Conditions The following conditions apply to this feature: 
l The set to be used as an enhanced answering position should be 
programmed in its own COS. 
l The SUPERSET telephone should have at least one multicall line 
appearance of its prime. 
l Line appearance checking is done for re-routes, forwarding, and recalls. 
l There can be as many calls ringing at the enhanced answering position 
set as there are multicall appearances of its prime line on the telephone. 
l A message set up on a telephone by the subattendant is automatically 
canceled when that telephone calls, and is answered by the 
subattendant that set up the message. 
l An enhanced subattendant (COS option 606) appears as an external 
device when calling a destination that has Call Forwarding 
Internal/External Split enabled. 
Programming Enable COS Option 606 (‘SUPERSETTelephone - Enhanced Answering 
Position in the class of service form of the subattendant telephone. 
Enable COS Option 262 (/gnore Forward Busy with Free Appearance) in 
the class of service form of the subattendant telephone to have Call Forward 
Busy ignored when there are any free line appearances of the set. 
Program the unused line appearance keys of the enhanced answering 
position telephone as a multicall appearance of its prime line. Incoming 
calls that are waiting to be answered queue up on these keys. 
Enable COS Option 262 (Ignore Forward Busy with Free Appearance) in 
the set’s COS to have call forward busy ignored when there are any free 
line appearances of the set. 
Operation 
None. 
Subattendant - Enhanced Functions 
Description 
The enhanced subattendant functions allow SUPERSET 43CJ telephones 
to be used as a subattendant position for multi-tenanting, consoleless 
operations (but can be used in conjunction with a console) where call 
clearing of twenty five calls per hour is considered to be busy. The functions 
of the SUPERSET 430 telephone remain unchanged; the Enhanced 
Subattendant functions are an addition. 
The subattendant position can perform functions for extension users; e.g., 
setup and cancel call forwarding, advisory messages, and toggle do not 
disturb on and off. The enhanced subattendant functions include: 
l System Abbreviated Dial Programming 
l Station Advisory Message Programming 
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							Features Description 
l Station Call Forward Setup and Cancel 
l Calls Waiting Indication 
l Hold Positions 
l Listed Directory Number (LDN) Keys 
l Enhanced Zone Paging 
l Station Do Not Disturb Setup and Cancel 
l System Time and Date Setup 
l Enhanced Recalling Capabilities 
Discriminating ringing is available for calls from the subattendant position 
(See Ringing - Discriminating). 
Note: The Subattendant - Enhanced Functions feature is not related to, and does not 
interact with, the Subattendant 
- Basic Function feature. 
Conditions The following conditions apply to this feature: 
The subattendant can program an extension call forwarding or do not 
disturb function without enabling the extension call forwarding COS options. 
Programming Enable COS Option 125 (Attendant Multi-New Call Tone) to provide an 
audible alert for calls waiting when the attendant is engaged in a call. 
Set the time interval for audible alerts in COS Option 404 (Recording Failure 
to Hangup Timer). The default for COS Option 404 is 30 seconds. 
In either CDE Form 09 (Station/Su/?E/G,ETTelephones) or CDE Form 45 
(Key System Telephones): 
l Press the DEVICE TYPE softkey to set or change the device type. Use 
the SUB ATTsoftkey to set/change it to subattendant. The subattendant 
device type must be set before any other fields. If the device is already 
programmed, it must be deleted and re-entered. 
l Press the EXPAND SET softkey to get to the Expand Set Subform - 
(subattendant keys are defined here) - refer to the specificsubattendant 
feature for further information. 
Operation Refer to the specific subattendant feature. 
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Subattendant - Abbreviated Dial Programming 
Description 
The Subattendant - Abbreviated Dial Programming feature allows the 
subattendant to program system abbreviated dial numbers from the 
subattendant telephone set. The subattendant has the option of making 
abbreviated dial numbers confidential. 
Conditions The following conditions apply: 
l This feature is available only to SU/?EI?SETd30 telephones that have 
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been programmed with ehhanced subattendant fbnctionality 
Subattendant - Enhanced Functions). (see 
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