Mitel SX 200 ML PABX Instructions Guide

							Features 
l Once the held party starts ringing the holding set, the Call Hold Retrieve 
feature access code no longer picks up the held party because it is 
ringing the holding party. The Directed Call Pickup feature can then be 
used. 
l Recall no answer is operational when the held party rings the holding 
set. 
l If a party held by an industry-standard telephone attempts to ring the 
holding telephone, while the holding telephone is busy, then a recall is 
performed. See Recall. 
l The Do Not Disturb feature is ignored when a held party rings an 
industry-standard telephone. 
l The party is held on the line for the time specified in COS Option 254, 
Call Hold Recall Timer in the holding extension’s COS. After that time, 
the held party starts ringing the line it is held on. For PBX sets only. At 
key sets, the party does not ring the line back at all, only a periodic beep 
is given. See Key Set Hold Reminder. 
A call cannot be put on hold: 
. 
if an attendant is in the call 
. 
if there is a party in the call with the non-busy extension feature enabled 
l if a party in the call has the call on consultation hold 
. 
if there is an override in progress and the set is not the party being 
overridden 
. 
if the set is a SUPERSET 430 telephone using the call waiting feature 
. 
if there is a direct trunk select trunk in the call 
. 
if the call is on consultation hold 
. 
if the trunk in a two party call is still dialing digits out. 
Programming Assign an access code to Feature 21 (Call Hold) for industry-standard 
telephones to put a call on hold. 
Assign an access code to Feature 22 (Call Hold Retrieve - Local) to allow 
industry-standard telephone users to retrieve calls on hold at their sets. 
Assign an access code to Feature 23 (Call Hold Retrieve - Remote) to allow 
devices to retrieve calls at other extensions. 
Enable COS Option 211 (Call Hold and Retrieve Access) for the station set 
to put a call on hold, and for all devices to retrieve a call. 
Set COS Option 254, Call Hold Recall Timer in the holding extension’s COS 
to the desired Call Hold recall time (1 to 10 minutes). 
Enable COS Option 222 (Call Forwarding Inhibit On Hold Timeout) in the 
extension’s COS, if forwarding is not desired on a hold time-out. 
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							Features Description 
Operation Operation varies depending upon the type of device as described below. 
Industry-Standard Telephones: 
To place a call on hold: 
l Flash the switch-hook. 
Transfer dial tone is returned. 
l Dial the Call Hold code. 
l Dial tone is returned. 
The caller is held and hears music, if provided. The extension may make 
or receive calls or access features in the normal manner. 
To retrieve the call locally: 
l Obtain dial tone. 
l Dial the Call Hold Retrieve - Local access code. 
l The set is reconnected to the held call. 
To retrieve the call remotely (from another extension): 
l Obtain dial tone. 
l Dial the Call Hold Retrieve - Remote access code. 
l Dial the number of the extension holding the call. 
l The call is connected to the remote extension. 
SUPERSET 407+ Telephones: 
To place a call on hold: 
l Inform the caller, then press the red HOLD key. 
l Dial tone is returned. 
The caller is held and hears music, if provided. The extension may make 
or receive calls or access features in the normal manner. 
To retrieve the call locally: 
l Press the red HOLD key. 
l The set is reconnected to the held call. 
To retrieve the call remotely (from another Extension): 
l Dial the Call Hold Retrieve - Remote access code. 
l Dial the number of the extension holding the call. 
l The call is connected to the remote extension. 
SUPERSET 410, SUPERSET 420, and SUPERSET 430 Telephones: 
To place a call on hold: 
. 
Inform the caller, then press the red HOLD key. The call is held and the 
caller hears music, if provided. 
l The line status display associated with the call on hold flashes as a 
reminder. 
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							Features 
l The set may select another line to make calls or to access features in 
the normal manner, or hang up. 
To retrieve the call at a SUPERSETtelephone that has an appearance of 
the held line: 
l Press the line select key associated with the call on hold. The call is 
connected to the remote set. 
The set user can add a call on hold to another line to form a conference or 
to move an established call from one line to another; see Add Held. 
To retrieve the call at a SUPERSETtelephone that does not have an 
appearance of the held line: 
l Obtain dial tone. 
l Dial the Call Hold Retrieve - Remote access code. 
l Dial the number of the extension holding the call. 
l The call is connected to the SUPERSETtelephone. 
Holiday Messages 
Description 
SUPERSETtelephones can display a holiday message at Christmas and 
New Year’s. 
Every minute, the holiday messages alternate with the usual time and date 
message that appear on the SUPERSET telephone display. 
Conditions The Christmas message is displayed from December 23 to December 27 
and the New Year’s message from January 1 to January 4. 
e 
Programming 
Enable System Option 20 (Holiday Messages) to show holiday messages. 
Operation 
The regular message and the holiday message alternate every minute. 
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							Features Description 
Hot Line 
Description Individual telephones can be programmed through CDE as hot lines. When 
a hot line telephone goes off-hook, the system automatically dials a 
pre-programmed number (internal or external). The number is specified as 
the call forwarding destination for that extension. 
Conditions The following conditions apply to this feature: 
The extension must be programmed as a Manual Line. 
Manual Line and Automatic Callback are mutually exclusive. 
The extension must have access to Abbreviated Dial, and External Call 
Forwarding (if it is to dial an external number). 
The type of forwarding programmed has no effect on the feature. 
If the extension is called, then the forwarding feature still works as usual. 
The hot line call is a reroute to the forward number; see Call Rerouting. 
Valid hot line destinations include all valid call forwarding destinations. 
A DTMF receiver circuit is needed for the hot line call regardless of the 
type of the destination. 
Programming Enable COS Option 228 (Manual Line) for the extension. 
The attendant must program a “Call Forward - Follow Me” destination 
number for that extension; see Attendant Call Forward Setup And Cancel. 
If programming the destination number from the extension then enable one 
of the call forwarding COS options in the extension’s class of service. 
Operation Lift handset; the extension is rerouted to the forwarding destination 
automatically. 
Hotel / Motel (Lodging) 
Description For information on this feature, refer to the HoteUMotel Feature Package 
Description Practice. 
Conditions Hotel/Motel is not compatible with the Property Management System 
(PMS). 
Programming The following System Options apply: 
l 02 - Message Lamp Test Enable 
l 04 - Message Waiting and Message Register Clear Print 
l 09 - Attendant Call Block 
e 11 - Automatic Wakeup 
l 12 - Auto Wakeup Alarm 
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							Features 
l 13 - Auto Wakeup Print 
. 
14 - Auto Wakeup Music 
l 23 - Message Register Count Additional Supervisions 
l 24 - Message Register Audit 
l 25 - Message Register Zero After Audit 
l 27 - Room Status Audit 
l 32 - Outgoing Call Restriction (mutually exclusive with 33) 
l 33 - Room Status (mutually exclusive with 32 and 108) 
l 34 - Auto Room Status Conversion / Auto Wakeup Print 
l 40 - Message Register Follows Talker 
l 49 - Pseudo Answer Supervision Timer 
l 56 - Auto Room Status Conversion / Auto Wakeup Print Timer 
l 57 - Vacant/Reserved Room Default Call Restriction 
l 58 - Occupied Room Default Call Restriction 
l 107 - Lodging (Hotel/Motel) (mutually exclusive with 108) 
l 108 - Property Management System (mutually exclusive with 33 & 107) 
The following COS Options apply: 
. 
101 - Attendant O/G Restriction / Room Status Setup 
. 
105 - Attendant Guest Room Key 
l 113 - Attendant Call Block Key 
l 202 - Alarm Call 
l 204 - Call Block Applies 
l 220 - Do Not Disturb 
l 230 -Message Register Overflow Alarm 
l 231 - Message Waiting Setup - Bell (mutually exclusive with 232) - 
l 232 - Message Waiting Setup - Lamp (mutually exclusive with 231) 
l 244 - Room Status Applies 
l 608 - SUPERSETTelephone - Room Status Display 
l 610 - SUPERSETTelephone - Guest Room Template 
l 703 - Message Register Applies 
The following Feature Access Codes apply: 
l 35 - Maid In Room 
l 36 - SUPERSE T 4 Telephone Room Status Display 
l 40 - SUPERSET 4 Telephone Maid In Room Status Display 
Refer to the Hotel/Mote/ Feature Package Description Practice, for further 
information. 
Operation Refer to the Hotel/Motel Feature Package Description Practice. 
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							Features Description 
Hunt Groups 
Description 
Hunt groups, or master number hunting, allows a collection of devices to 
share a common access code. A caller can be routed to or dial the access 
code (the master hunt number of the hunt group), and have the call 
completed to an available extension in that hunt group. Extensions within 
a hunt group may still be accessed directly by dialing the extension number. 
A hunt group is busy if all members of the hunt group are busy. 
If all devices in a hunt group are busy and there is an overflow point 
programmed, the call is forwarded to the overflow point (if it is available). 
If there is no overflow point programmed or if it is busy, then the caller finds 
the hunt group busy. See Campon for information on campon to busy hunt 
groups. 
If the caller camps on then the first extension in the hunt group list without 
Do Not Disturb activated receives a campon beep and Swap Campon 
capability for the first party camped on to the hunt group; see Swap 
Campon. 
See Trunk Groups for details on trunk groups. 
Some special types of hunt groups include: 
l Recording hunt group; see Recording Device Support. 
l UCD Agent hunt group; see Uniform Call Distribution. 
l Automated Attendant hunt group; see Automated Attendant. 
l Voice Mail hunt group; see Voice Mail - ONS Port. 
l Recall Appearance Back to Originating Set (RABTOS) hunt group; see 
Mite/ Application In tetface (MA/). 
e 
Two types of nunting are provided by the system, circular and terminal: 
l Circular hunting starts at the extension after the last extension in the 
hunt group to which a call was completed (the extension rung), and 
hunts overall extensions in the hunt group in the sequence 
programmed. Hunting stops at the first idle extension found. 
l Terminal hunting starts at the first extension in the hunt group and 
terminates at the first idle extension found. Hunting takes place in the 
order in which the extensions were programmed into the hunt group. 
Conditions 
The following conditions apply to this feature: 
l An extension must be programmed before programming it into a hunt 
group. 
l A maximum of 99 hunt groups may be programmed. 
l A hunt group may have a maximum of 50 members. 
l The overflow is only checked once, when the call is initially made to the 
hunt group. 
l An extension cannot be assigned to more than one hunt group. 
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							Features 
Programming 
Operation 
. An extension in a hunt group is passed in the hunt if: 
it is busy 
Do Not Disturb is set 
it is busied-out 
it is locked out 
it is a SUPE/?SETtelephone with a busy prime line. 
The following overflow points are allowed: hunt groups, sets, 
extensions, datasets, consoles, LDNs, Night Bells, and ACD paths. 
Data hunt groups can have only other data devices (or data hunt groups) 
for an overflow point. 
A hunt group can have only one overflow point; however, a device can 
be the overflow point for more than one hunt group. 
Overflow is not permitted if the overflow point has forwarding active. 
Do not delete programming for a hunt group over-flow pojnt. A hunt group 
should always have a valid overflow point. 
When a hunt group overflows to another hunt group, overflow to the 
second hunt group’s overflow point is not permitted. 
All tenant and COS checks involving a hunt group use the first 
programmed member of the hunt group. 
Recall never involves hunt groups (unless a reroute through CALL 
REROUTING) - recall can only occur to the individual hunt group 
members. 
If there is no hold timeout point and recordings are given, then for loop 
start trunks that do not provide release supervision, the system does 
not disconnect the trunk. It is important to provide a routing point for 
these unanswered calls to ensure that the loop start trunk is either 
answered, or timed out for no answer and then released. 
Program all extensions via CDE Form 09 (StationlSUPERSE’T 
Telephones). Program datasets via CDE Form 12 (Data Assignment). 
Program the hunt group via CDE Form 17 (Hunt Groups). 
Enter the desired extension numbers of sets, datasets. 
Enter the hunt group access code. 
Enter the appropriate options for the hunt group. 
Assign the appropriate hunt group type. 
None. 
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							Features Description 
Illegal Access InterceDt 
Description 
Calls to restricted access codes or extension numbers can be routed to a 
given answering point for completion. This point can be an LDN position 
on the attendant console (see Console LDN Keys) or any valid reroute 
point. Illegal number intercept points can be programmed to be different or 
the same for DAY, NIGHTI, and NIGHT2 operation. 
Conditions 
The following conditions apply to this feature: 
l If the required programming is not done, such calls receive reorder tone. 
l Only sets, DISA trunks, and CO trunks are routed to the answering point. 
l See DID/Dial-in/Tie intercepts for illegal number handling for DID and 
Tie trunks. 
l If the call is routed to a console, the call is shown as an intercept call 
at the console. 
Programming 
To cause all calls to restricted numbers to be routed to a specific answering 
point, access CDE Form 19 (Call Rerouting Table) and enter the desired 
answering point access code, into the appropriate column for the “Station 
Illegal Number Routing For This Tenant” Call Type. 
Operation None. 
Inhibit Trunk Ring-Me-Back During Dialing 
Description 
This feature inhibits the operation of a particular instance of the Station 
Transfer Security feature. If an industry-standard telephone is dialing and 
goes on-hook while a trunk is on consultation hold, that trunk does not 
ringback the station and is instead dropped. This prevents trunk lock-ups 
when the flash on the trunk was intended as a hang-up and the station user 
did not expect a trunk to be on consultation hold. 
Conditions 
The following conditions apply to this feature: 
l COS Options 401 (Call Park) and 403 (Trunk Recall Partial Inhibit) are 
mutually exclusive. 
l This only operates for industry-standard telephones. 
l This only operates for single trunks on consultation hold. Non-trunks 
and conference calls ring back the industry-standard telephone. 
l Serial trunks are not dropped; they recall back to the console. 
l If the station has called another party that has external call forwarding 
enabled and hangs up during the dialing of the external number, the 
held trunk is transferred to the external number and is not dropped. 
Programming 
Enable COS Option 403 (Trunk Recall Partial Inhibit) for the extension. 
: i 
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							Features 
Operation Establish a trunk call. 
Flash. Dial tone is returned. 
Hang up. Trunk is dropped. 
Intercept to Recorded Announcement 
Description Incoming trunk calls can be intercepted to groups of recording devices after 
dialing vacant numbers, reaching busy extensions, obtaining no answer, 
or as required. 
Conditions None. 
Programming See RAD Support. 
Enter the extension of the recording device hunt group into CDE Form 19 
(Call Rerouting Table) for the appropriate routing. 
Operation None. 
Inward Restriction (DID) 
Description An extension may be restricted to not receive calls directly from DID trunk 
calls. 
Conditions None. 
Programming Enable COS Option 226 (Inward Restriction - DID) for the extension. 
Operation None. 
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							Features Description 
Key Set/System Support 
Description 
Key system functionality is supported. Combined with tenanting and other 
features, this allows for departmental key applications. The following key 
system features are provided: 
. 
. 
. 
. 
. 
. 
. 
. 
. 
. 
. Key Sets - Auto Answer for Directed Page Calls 
Key Sets - CO Line Group Key 
Key Sets - CO Line Key 
Key Sets - CO Line - Direct Select 
Key Sets - Handsfree Answerback to a Directed Page 
Key Sets - Hold Reminder 
Key Sets - Intercom Key 
Key Sets - Line Preference 
Key Sets - Off-hook Voice Announce 
Key Sets - Paging 
Key Sets - Personal Speed Call. 
Key sets are SUPERSET 401+, SUPERSET 4 10, SUPERSET 420 and 
SUPERSET 430 telephones that have been programmed as key system 
telephones. In addition, as key system telephones, these sets can be 
associated with PROGRAMMABLE KEY MODULES. PKMs are described 
in this document. Refer to the conditions of individual feature to determine 
what features are available on each type of key set. 
Conditions Key system features will not function on PABX telephones. 
Programming Programming for key system telephones, sub-attendants, and PKMs is 
done in CDE Form 45 (Key System Telephones) and CDE Form 46 (Key 
System Toll Control). Refer to the specific feature for programming details. 
Refer to the Customer Data Entry Practice, for further details on 
programming. 
Operation Refer to the specific feature. 
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