Mitel SX 200 ML PABX Instructions Guide

							Features 
External DTRX Modem Pooling Call 
l Originate a DTRX session (see Data: DTRX Call Originate/Disconnect 
l Enter “CALL” followed by the Modem Pool Hunt Group access code, 
(omit the Modem Pool Hunt Group access code if the default modem 
pool hunt group is to be used), 
l Enter the destination name or number. (For external calls, dial the ARS 
leading digit string and the destination number). 
l Press RETURN. 
l The DTE displays RINGING while the destination is ringing and 
CONNECTED when the data connection is established. 
Data: Modem Pooling Queuing 
Description 
Modem Pooling callers who encounter a busy modem pool hunt group, 
destination dataset, data hunt group, or trunk group can queue for it. 
Conditions The following conditions apply to this feature: 
l DID trunk callers cannot queue. They receive busy tone unless an 
answer point is programmed in the Call Rerouting table for DID Recall 
Points on Busy. 
l DIL trunks can queue for a modem pool hunt group, dataset, or data 
hunt group, but they receive ringback tone, not busy. 
l Trunk callers have higher priority than internal callers for queuing. 
Programming 
Enable COS Option 900 (Data Station Queuing) in the caller’s Class of 
Service. 
Operation 
Operation varies depending upon the modem configuration as described 
below. 
Incoming Modem Pool Queuing 
The modem pool hunt group or destination is busy. Special busy tone is 
returned for 2 seconds, followed by busy tone when the campon occurs. 
ADL Outgoing Modem Pool Queuing 
The modem pool hunt group or trunk group is busy. Special busy tone is 
returned for 2 seconds, followed by busy tone when the campon occurs. 
DTRX Outgoing Modem Pool Queuing 
The originator receives the message “Call is Queued”. 
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							Features Description 
Device Interconnection Control 
Description This feature provides a means of disallowing connection between devices 
of different types. The feature is primarily intended to control trunk 
interconnection but applies to other devices as well. This is intended to 
provide a method of meeting interconnection regulations imposed by 
various regulatory authorities. 
The checks apply when a device calls another device, when a transfer 
(supervised or unsupervised) is attempted and when the console attempts 
to perform operations on devices. The sections in this practice mention 
Device Interconnection checks where they apply. 
See Flash Con&o/for details on controlling the ability of extensions to flash 
when extensions are involved with trunk calls. 
There are three aspects of the feature: Tenant Interconnection, the Device 
Interconnection Table, and COS Options. 
Tenant Interconnection, CDE Form 05 (Tenanting Interconnection Table) is 
described in the Tenanting Practice. The check for tenant connection is 
done when the Device Interconnection Table check is done. Other aspects 
of interconnection are done only if the tenant connection check passes. 
The Device Interconnection Table is a table that the installer can program 
to limit interconnection from one device type with another and with itself. 
This restriction can be applied in either direction if desired. The Device 
Interconnection Table alone applies when the two devices in question are 
not both trunks. When two trunks are to be connected together, the Device 
Interconnection Table restrictions apply. In this case, COS options may 
apply additional restrictions. 
The COS options apply additional checks when trunks are to be connected 
together. The COS options do not override the Device Interconnection Table 
but add finer control to the table. The options apply when a third party (a 
console, extension or trunk) attempts to leave two or more trunks connected 
together by a supervised transfer. The COS of the third party is used for 
the checks. 
The following rules apply for the COS option checks: 
l CO to CO trunk checks COS Option 313 (CO Trunk To CO Trunk 
Connect) 
l CO to Tie checks COS Option 314 (CO Trunk To Tie Trunk Connect) 
l Tie to CO checks COS Option 314 (CO Trunk To Tie Trunk Connect) 
and 319 (Extension non-CO Trunk To Trunk Connect) 
l CO to DID checks COS Options 315 (CO Trunk To DID Trunk Connect) 
l DID to CO checks COS Options 315 (CO Trunk To DID Trunk Connect) 
and 319 (Extension Non-CO Trunk To Trunk Connect) 
l Tie to Tie checks COS Option 316 (Tie Trunk To Tie Trunk Connect) 
and 319 (Extension Non-CO Trunk To Trunk Connect) 
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							Features 
Conditions 
l DID to Tie, Tie to DID checks COS Option 317 (Tie Trunk To DID Trunk 
Connect) and 319 (Extension Non-CO Trunk To Trunk Connect) 
l DID to DID checks COS Option 318 (DID Trunk To DID Trunk Connect) 
l For DISA trunks, the underlying circuit descriptor trunk types are 
checked against the device interconnection COS Options. 
l Incoming Tie trunks have no COS option checking. 
The following conditions apply to this feature: 
. 
. 
. 
. 
. 
. 
. 
. 
. 
. 
When a device hangs up from a three party call, the Device 
Interconnection feature applies between the remaining parties. The 
third party that is used in the COS option checks is the party that hung 
up. If the two remaining parties cannot connect, then the call is cleared 
down. 
When a device hangs up from a four or five party conference call, if 
there are only trunks left in the call, the Device Interconnection feature 
is applied between each trunk in the call (both ways). The third party 
that is used in the COS option checks is the party that hung up from the 
call. If at least one trunk can connect to one other trunk in the conference 
then the Device Interconnection check passes. If no trunks can connect 
to any other trunks in the call then the call is completely cleared down. 
If the console is not allowed connection to a device, it cannot exercise 
features affecting that device. 
Device Interconnection applies directly to trunks, stations, sets, data 
stations, modem pools and consoles. 
Connection is always allowed to night bells, call announce ports and 
LDNs. 
Device connection checking is done when an ACD position is directly 
dialed. The checks apply between the caller and the set where the 
position is logged in. 
No checking is done for ACD calls from an ACD path. 
No checking is done between callers and members of recording or auto 
attendant hunt groups. 
Checking is done with hunt groups using the tenant of the first 
programmed member of the hunt group. 
Checking is done with logical lines using the tenant of the SUPERSET 
telephone where the first appearance of the line resides. 
When a trunk is accessing ARS directly, or for trunks transferred into 
ARS before a trunk is seized, the COS used is that of the trunk itself. 
When an extension times out from reorder tone with a conference on 
hold, the above rules apply to the call that is left; it is as if the extension 
had hung up from the call. 
Programming Set the interconnection rules in CDE Form 30 (Device Interconnection 
Table) as required. 
Operation 
Enable the appropriate trunk connection COS options, see Description. 
None. 
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							Features Description 
Dial Tone Disable 
Description Assignment of this feature to a dial-in trunk suppresses dial tone on an 
incoming trunkcall. If this feature is assigned to an extension, the extension 
does not receive dial tone whenever dialing is initiated. 
Conditions When applied to DISA trunks, the option suppresses the initial dial tone 
returned for dialing the DISA feature access code. The second dial tone, 
after a successful code is dialed, is not affected by the option. 
Programming Enable COS Option 701 (No Dial Tone) for the device. 
Operation None. 
Dial Tone - Discriminatina 
Description An extension having a feature enabled that prevents calls from ringing the 
extension hears a distinct dial tone (350/440 Hz, 400 ms on, 100 ms off for 
six cycles, then continuous tone) when going off-hook to make a call. These 
features include Do Not Disturb, Call Forwarding - Follow Me, or Call 
Forwarding - I Am Here. 
Conditions 
The following conditions apply to this feature: 
l The tone heard is the same one that is used for transfer dial tone. 
l COS Option 701 (No Dial Tone) must be disabled. 
Programming 
Enable COS Option 219 (Discriminating Dial Tone) for the extension. 
Operation None. 
Dictation Trunks 
Description This feature indefinitely extends the dialing stage on a trunk to allow 
tone-to-pulse or pulse-to-tone conversion, based on trunk circuit 
descriptors, of all digits dialed during a trunk call. Without the feature, only 
DTMF signaling is possible from extensions so equipped. 
Conditions 
The following conditions apply to this feature: 
l A DTMF receiver circuit is used for the duration of the call. 
l Dictation trunks cannot be put on hold but callers can be transferred to 
dictation trunks. 
l The dialing stage cannot be terminated on the trunk during the call. 
l A dictation trunk can’t be used for an outgoing modem pool. 
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							Features 
Programming Set the switches on the analog CO trunks cards to the appropriate setting; 
refer to the installation information Practice. 
Enable appropriate options for the trunks via CDE Form 13 (Trunk Circuit 
Descriptors); also see Trunk Circuit Descriptor Options. 
Operation Dial the necessary digits to access the dictation trunk. The system keeps 
the extension in dialing mode on the trunk and converts all digits dialed to 
the appropriate format for the trunk selected (tone or pulse). 
DID/Dial-in/Tie Intercepts if 
E 
5 
Description This feature allows a customer to specify that all DID and Dial-in Tie Trunk 8 
calls directed to a busy extension (or one which does not answer within a 8 
selected time period) are rerouted to a call rerouting point. As well, the 3. 
trunks can be programmed to be redirected immediately or to be redirected ‘D 
under certain error conditions. See Recallfor how this fits in with general 
I 
8 
3 
recall operation. 
When a DID trunkdials in, the following conditions are tested in the following 
order: 
l If calling an LDN and the DID Attendant Access Night point is defined, 
then the trunk is rerouted to that point. 
l If calling a station, SUPERSET telephone, hunt group, or logical line 
and the DID Routing Point is defined, then the trunk is rerouted to that 
point. 
l If calling a busy industry-standard telephone, SUPERSET telephone, 
or logical line and the extension has forwarding - busy/always 
programmed, then the trunk is forwarded. 
l If calling a busy industry-standard telephone, SUPERSET telephone, 
logical line, or hunt group and the DID Recall Points on Busy is defined, 
then the trunk is rerouted to that point. 
l If calling a station or SUPERSETtelephone with Do Not Disturb enabled 
and a Do Not Disturb Intercep? point is defined, then the trunk is rerouted 
to that point. 
l If the station or SUP ERSETtelephone called does not answer and the 
extension has forwarding - no answer programmed, then the trunk is 
forwarded. 
l If the industry-standard telephone, SUPERSETtelephone, hunt group 
member, or logical line called does not answer and the DID no answer 
point is defined, then the trunk is rerouted to that point. 
The above applies, except for DND intercept, for Tie trunks, but using the 
equivalent Tie routing points. 
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							Features Description 
Conditions 
The following conditions apply to this feature: 
l If an illegal number is dialed or an illegal feature is attempted and the 
DID Intercept Routing point is defined, then the DID trunk is rerouted 
to that point. The tenant of the trunk is used. The same applies for Tie 
trunks and the Dial-in Tie Intercept point. If no point is specified, reorder 
tone is given. 
l Calls routed to an LDN or to a console through the DID/Tie intercepts 
are identified as intercepted calls on the console display, when they are 
answered. 
l Calls routed to an LDN through DID Intercept busy/no answer routing 
point, show the tenant name of the called party when answered at the 
console. 
l If a vacant number is dialed and the DID Vacant Number Routing point 
is defined, then the DID trunk is rerouted to that point. The tenant of the 
trunk is used. The same applies for Tie trunks and the Dial-in Tie Vacant 
Number Routing point. 
l The DID or Tie no answer point applies in recall situations if the trunk 
was ringing a party and has not been answered yet by any device in 
the system (excluding recordings). See Last Number Red&l. 
l The reroute for no answer does not occur if calling a console, LDN or 
Night Bell. It also does not occur if already ringing the reroute point. 
l The reroute point on busy or no answer cannot be a console. 
l The tenant of the called party is used to determine the rerouting point. 
When a logical line is called, the tenant of the first appearance of the 
line is used. When a hunt group is called, the tenant of the first member 
of the hunt group is used. When an LDN is called, the tenant of the 
console with the lowest Bay/Slot/Circuit plid where the LDN appears is 
used. 
l The answer time timing for reroute/no answer is taken from COS Option 
115 (Attendant Timed Recall - No Answer) of the trunk used for the 
reroute on no answer. If the time value is zero, then no reroute is done. 
l The application of busy and attendant night access points applies only 
when the trunk initially dials in. The no answer point applies when 
ringing any extension unless the trunk has been answered. This 
includes ringing an extension after a call forward no answer on the initial 
dialed destination. 
l COS Option 210 (Call Forwarding Inhibit on Dial-In Trunks) for the called 
party is checked on the always, busy, and no answer routing points. If 
the COS option is enabled for the point, then the reroute is not done. 
l Extensions may be restricted from receiving DID trunkcallsdirectlyfrom 
DID trunks, by selecting COS Option 226 (Inward Restriction - DID) for 
the extension. 
l For DID and Tie calls, the routing for all calls is done once dialing is 
completed. 
l The busy and no answer points do not apply when calling consoles, 
LDNs, or Night Bells. 
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							Features 
l If the console is programmed as the DID/TIE Busy/No Answer recall 
point (in Form 19, Call Rerouting Table), DID/TIE calls that are 
redirected to the console will not go to Attendant Automatic Overflow. 
Programming Enter the desired rerouting points via CDE Form 19 (Call Rerouting Table) 
in the appropriate tenant. Refer to Form 79 - Call Rerouting Tab/e in the 
Customer Data Entry Practice, for a list of the call rerouting options. 
To disable rerouting when a particular station or SUPERSETtelephone is 
called, enable COS Option 210 (Call Forwarding Inhibit on Dial-In Trunks) 
for the required extension(s). 
See Inward Restriction (DID) for details on blocking DID trunk calls 
altogether to a particular extension. 
Operation None. 
Digit Translation 
Description 
You can program the PABX to provide one of four Digit Translation Plans 
for rotary telephone sets. The default Digit Translation Plan is Plan 0. 
Table 2-5 Digit Translation Plans 
7 
pulses 
8 pulses 
9 pulses 
10 pulses 
8 pulses 
9 pulses 
10 pulses 
1 pulse 3 pulses 
2 pulses 
1 pulse 
10 pulses 
4 pulses 
3 pulses 
2 pulses 
1 pulse 
Conditions Only one translation plan may be in effect at a time. 
Programming Select the desired translation plan via System Option 46 (Digit Translation 
Plan). 
Operation None. 
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							Features Description 
Direct-in Lines (DIL) 
Description 
Conditions 
Programming 
Operation 
This feature allows non-dial-in type trunks to ring specific answering points, 
rather than at the attendant console; this may vary with night service 
changes. An answering point may be one of the following in addition to a 
console or LDN: 
l an ACD Path 
l an extension number (industry-standard telephone, SUPERSET 
telephone, logical line) 
. 
a hunt group access code 
. 
a modem pool access code 
. 
a night bell access code. 
See Recall for effects on recall. 
Refer to Trunk Operation - Non-dial-in CO. 
In CDE Form 14 (Non-Dial-In Trunks) enter the desired answering points 
for each of the DAY, NIGHT1 and NIGHT2 modes of operation. 
None. 
Direct Station Select (DSS) Key 
Description 
You use the Direct Station Select (DSS) keys on a SUPERSETtelephone, 
or Programmable Key Module (PKM) in conjunction with the Busy Lamp 
Field (BLF) indicators located beside each DSS key. A DSS key is used to 
call, and connect calls to a device. The BLF indicator corresponding to the 
DSS key indicates the busy status of the device. 
The DSS key operates when the line appearance of the device is: 
. 
idle - pressing the DSS key will initiate,a call to the associated device. 
l talkingtoanother parby@atcanb eputnn..softhold - pressing the DSS 
key will put the other party on consultation hold, and initiate a call to the 
associated device. 
l listeningtodialtone - pressing the DSS key will initiate a call to the 
associated device. 
The DSS key is inoperable in all other states. For example, if the device is 
talking to one party with another party on soft hold, the DSS key will have 
no effect. 
Secretarial Option 
The BLF indicator associated with the DSS key always displays the status 
of the BLF party, thus limiting the need for supervised transfers. An 
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							Features 
Conditions The following conditions apply to this feature: 
. 
. DSS keys will not function on line appearances associated with trunks. 
DSS keys will not function when any feature associated with a template 
such as Hotel/Motel and Automatic Call Distribution are placed on the 
line appearance. 
Programming SUPERS/3 telephones 
To program DSS keys: 
March 1997 Automatic Transfer option is available to users with the SECRETARIAL 
enabled on their DSS keys. To transfer a call, the DSS key is pressed - the 
call is transferred with an automatic release to the BLF party. 
If the BLF party is idle, the transferred patty rings it. If the BLF party is busy, 
the system camps on the transferred call. If the two parties are not allowed 
to be connected together because of device interconnection restrictions, 
the system prevents the automatic transfer; i.e., the same conditions apply 
to these transfers as to any others. 
See also Busy Lamp Field in this document. 
. While in CDE Form 09 (StationlSUPERSETTelephones) or CDE Form 
45 (Key System Telephones), position the cursor on the desired device 
and select the EXPAND SET softkey (Expand Set sub-form is 
displayed). 
Move cursor to the desired key. 
Move cursor to the TYPE column (use TAB key if necessary). 
Select the BLF/DSS softkey (Type becomes “Busy Lamp”). 
Press the TAB key twice to get to the DSS column 
OR 
Tp program the key with Secretarial Option, press the TAB key once to 
g”et to the SEC column. Then press the SECRETARIAL softkey (YES 
appears in the SEC column). Press the TAB key again to get to the 
DSS column. 
Select the DSS softkey (YES appears in the DSS column). 
Press the TAB key to get to the EXT NUM column. 
Enter the extension number of the device to be monitored by the BLF 
appearance. 
Select the ENTER softkey. 
Programmable Key Modules 
To program DSS keys: 
l Display CDE Form 09 (StationslSUPERSETTelephones) or CDE Form 
45 (Key System Telephones). 
l Move the cursor to the bay/slot/circuit number of the SUPERSET 470, 
SUPERSET 420, or SUPERSET 430 telephone. An asterisk (*) 
appears to the left of the set type (410, 420, 430) if PKMs are 
programmed for the set. 
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							Features Description 
Operation 
. Select the EXPAND PKM softkey. “ENTER PKM NUMBER (l-3):” 
appears in the command line. 
. Type the address setting (1,2, or 3) of the desired PKM in the command 
line. 
. Select the Enter softkey. The system displays the Expand PKM Set 
Subform for the PKM. The Expand PKM Set Subform allows you to 
program the functions of the 30 available PKM keys. Keys 31 and 32 
in the form are listed as RESERVED since the PKM only has 30 keys. 
Move cursor to the desired key. 
Move cursor to the TYPE column (use TAB key if necessary). 
Select the BLF/DSS softkey (Type becomes “Busy Lamp”). 
Press the TAB key twice to get to the DSS column 
OR 
To program the key with Secretarial Option, press the TAB key once to 
get to the SEC column. Then press the SECRETARIAL softkey (YES 
appears in the SEC column). Press the TAB key again to get to the 
DSS column. 
Select the DSS softkey (YES appears in the DSS column). 
Press the TAB key to get to the EXT NUM column. 
Enter the extension number of the device to be monitored by the BLF 
appearance. 
. Select the ENTER softkey. 
To call the BLF party: 
l Press the DSS key. 
To transfer a call to a station (without Secretarial option): 
* Press the DSS key. 
l press the RELEASE key/softkey. 
To transfer a call to a station (Secretarial option): 
l Press the DSS key. 
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