Mitel SX 200 ML PABX Instructions Guide

							Features 
Programming Enable COS Option 234 (Never a Forwardee) for the extension or console. 
Operation None. 
New Call Ring 
Description 
Conditions 
Programming 
Operation When a SUf,!%SE~telephone is busy, and a new call attempts to ring the 
set, a single burst of ringing will alert the user that another call is waiting. 
The tone is not heard if the SU/?%SE~telephone is using the speaker in 
handsfree mode. 
None. 
None. 
Niaht Bells 
Description This feature allows incoming and internal calls to be directed to common 
alerting devices. The call can be answered from the attendant console or 
from an extension with TAFAS Access; see TrunkAnswer From Any Station 
(TA FAS). 
The system provides a contact closure which operates the alerting device. 
Night Bells are activated by relays located on a Universal Card 
Receiver/Relay module or on the DNIC Music-on-Hold/Pager Unit; refer to 
the installation Information Practice. 
The extension number assigned to the night bell can be used as an answer 
point or alternate answer point for most features in the system. 
Night bells can be integrated with the paging system on the DNIC 
Music-on-Hold/Pager Unit. A warble tone is available on the paging system 
when a night bell is active. The night bell waits for an idle pager. 
Conditions The following conditions apply to this feature: 
l Up to 25 night bells can be programmed. 
l See Attendant Default Cal Positions for a description of the console 
NIGHTBELL softkey. 
l More than one caller can ring a night bell at a time - it is always available 
to be called and no caller will find it busy. 
l Extensions can dial a night bell directly. 
l The night bell itself has no tenant. Tenant checks are done using the 
tenant of the night bell’s caller. 
March 1997 
Issue 1 Revision 0 2-22 1  
						

							Features Description 
l Standard ringing cadence only is used for night bells. 
l Calls can be transferred to night bells. 
l Recall features do not operate when ringing a night bell. 
Programming Assign each Night Bell in CDE Form 18 (Miscellaneous System Ports). 
If the DNIC Music-on-Hold/Pager Unit is being used, program the following 
as well: 
l Program a Digital Line Card in Form I. 
l Program the DNIC device type as “DMP” (DNIC Music/Pager) in Form 9. 
l Program a pager number in Form 18 with each night bell. 
Operation 
See Trunk Answer From Any Station (TAFAS). 
Night/Day Switching 
Description 
SUPERSET 420 or SUPERSET 430 telephone users can put the system 
(or particular tenant group or groups) into DAY service or one of two different 
night service modes, NIGHT1 or NlGHT2. In Night Service, 
SUPERSET 420 or SUPERSET 430 telephones display NIGHT I 
SERVICE or NIGHT 2 SERVICE as appropriate. Also see Night Services, 
Tenanting, and Attendant Night/Day Service Switching, 
Conditions The following conditions apply to this feature: 
l This feature is available at SUPERSET 420 and SUPERSET 430 
telephones only. 
l Tenanting restrictions can be applied; see Tenanting. Refer to the 
Tenanting Practice. 
Programming Enable COS Option 609 (SUPERSETTelephone - Night Service Switching) 
in the set’s class of service. 
Operation Operation varies depending upon the type of telephone as described below. 
e 
SUPERSET 420 Telephones: 
l Press SUPERKEY. 
l Press the NO softkey until NIGHT SERVICE? appears in the display. 
l Press the YES softkey. The current service mode is displayed: 
DAY SERVICE, NIGHT 1, or NIGHT 2. 
l Press the CHANGE softkey. 
l If the mode shown is the one desired, press the YES softkey. If not, 
press the NO softkey and the other alternative is displayed; then press 
the YES softkey. To leave the system in its current mode, press 
SUPERKEY. 
l Press SUPERKEY. 
2-222 
Issue 1 Revision 0 March 1997  
						

							Features 
SUPERSET 430 Telephones: 
l Press the SUPERKEY. 
l Press the MORE softkey until the NIGHT ANSWER softkey appears. 
l Press the NIGHT ANSWER softkey. The top display line indicates which 
mode is currently active (e.g., CURRENTLY DAY SERVICE). Softkeys 
appear for the two alternatives. 
l Press the softkey for the desired mode; or, to leave the system in the 
current mode, press the 
BACKUP softkey or the SUPERKEY. 
Night Services 
Description The PABX has three different service modes: DAY, NIGHTI, or NlGHT2. 
When the PABX or tenant group is in night service mode, incoming trunk 
calls and calls to the attendant may be rerouted to specified extensions or 
be caused to activate common alerting devices (Night Bells). 
Conditions 
The following conditions apply to this feature: 
l This feature is available on a per tenant basis. 
l Some features, such as Alternate Recall Point, Attendant Call Forward- 
No Answer, and Call Rerouting, operate differently under NIGHT1 and 
NlGHT2. 
Programming CDE Form 14 (Non-Dial-In Trunks) and CDE Form 19 (Call Rerouting Table) 
programming is directly affected by Night Services. 
Operation See Attendant Night/Day Switching, Night/Day Switching, Call Rerouting, 
Trunk Operation - Non-dial-in CO, Attendant Access (Dial 0). 
Night Services Flexibility 
Description This option allows the attendant to change the night service assignment of 
non-dial-in trunks. The system allows full flexibility of trunk assignment. 
Conditions The following conditions apply to this feature: 
l The console must be able to connect to the trunk (see Device 
Interconnection Control). 
l CDE is prevented from accessing Form 14 (Non-dial-In Trunks) when 
the console is updating the night point of a trunk. Similarly, the console 
is prevented from changing the night service while CDE is accessing 
Form 14. 
l The rules for the assigned access codes are the same as in CDE. 
March 1997 Issue 1 
Revision 0 2-223  
						

							Features Description 
Programming 
Enable COS Option 104 (Attendant Flexible Night Service Setup) for the 
Console. 
Operation Change the night service assignment of non-dial-in trunks from the console, 
as follows: 
l Press FUNCTION. 
l Press ATT. FUNCTION. 
l Press MORE. 
l Press FLEX NIGHT. 
The display prompts for trunk number. 
l Enter trunk number. 
l Press either NIGHT-I or NlGHT2. 
l Enter new destination. 
l Press SET. 
The trunk is now routed to the new destination when the PABX is in Night 
1 or Night 2 (as programmed above). 
Node Identification 
Description 
Conditions 
Programming In CDE Form 02 (Feature Access Codes) assign an access code to Feature 
34 (Node ID). 
Operation 
Dial the Node Identification code and then the extension number. 
2-224 
Issue 
1 
The node identification feature works with the analog networking feature to 
provide consistent dialing of extension numbers throughout a network of 
SX-200 PABXs. 
For any extension, the node identification digits plus the extension number 
uniquely identifies the extension from all others on the network. The 
extension can be reached by dialing the same string of digits from any node 
in the network. 
For the use of the node identification code in analog networking, see Amdog 
IV&working in this section. 
The following conditions apply to this feature: 
l The node identification code must match the ARS leading digits 
specified in the other nodes in the network to reach that node. 
l Dial tone is not returned after the node identification code is dialed. 
l Any device may access the node identification code. 
l Within any node, it is not necessary to dial the Node Identification digits 
to access extensions within that node. 
Revision 0 March 1997  
						

							Features 
Non-Busv Extensions 
Description An extension with the non-busy extension feature enabled never appears 
busy to the PABX. if a new call is directed at a non busy extension that is 
already in a call, the PABX automatically overrides the existing call. After 
a warning tone, the new caller joins the conversation. 
Conditions 
The following conditions apply to this feature: 
. 
. 
. The Override Security and Data Security features are ignored for the 
parties in the established call. 
The feature does not work for members of recording hunt groups. 
The feature is ignored when the console calls the set. 
The same conditions for override and key lines apply. 
This feature conflicts with any feature requiring a switch-hook flash. 
The non-busy extension can be in conversation with no more than four 
other parties. Additional callers receive busy tone. 
Only calls dialed directly to the set override; Recalls, Call Reroutes, 
Callbacks, ignore the feature. 
A call transferred to a non-busy extension does not override a 
conversation in progress. 
The override is disallowed under the following conditions: 
- if the caller has a consultation hold in progress and any party in the 
call has a consultation hold in progress. 
- if a console is in the call already. 
- if the established call is a three party call that is on consultation ho!& 
- if one of the parties in the call has the call on hold. 
- if the set is overriding another extension or had called another 
non-busy extension. 
l The feature is not available to CO trunks when they originate. 
l If the override is not permitted, then normal busy destination processing 
results. 
l No connection checks are done when the caller is added into the call. 
l Once on a call with a non-busy extension, regardless of how the call 
was established, no party in the call except the non-busy extension can 
flash out of the call or put it on hold. 
Programming Enable COS Option 243 (Non-Busy Extension) for the extension. 
Operation 
A new incoming call joins in to an established call automatically (with a 
burst of warning tone). 
March 1997 
Issue 1 Revision 0 2-225  
						

							Features Description 
Numbering Plan Flexibility (Conflict Dialing) 
Description The numbering plan used within the system is completely flexible. The user 
may select any combination of I -, 2-, 3-, 4- and 5digit numbers. 
Also see Conflict Dialing. 
Conditions 
Leading digits of extension numbers must not match feature access codes 
except codes 20 (Call Back Busy), and 31 (Executive Busy Override). 
Programming 
Assign the required extension numbers. 
Operation None. 
Off-Premise Extension (OPS) 
Description 
Industry-standard telephones not in the immediate vicinity of the PABX can 
be directly connected to the PABX without the use of special trunks, using 
the 6-circuit OPS Line Card (Off-Premises). Refer to the Engineering 
hfomation Practice. 
Conditions The following conditions apply to this feature: 
l If the extension is located more than 2 kilometers away, it may be 
necessary to add a compromise balance network into the circuit. COS 
Option 402 (Long Loop - Off-Premise Extensions Only) does this. 
l An adjustment is made to the Loss/Gain settings for the line using COS 
Option 4020(Long Loop - Off-Premise Extensions Only). 
l There is no equivalent feature for SUPEWE~telephones. 
l COS Option 402 (Long Loop - Off-Premises Extension Only) applies to 
OPS Line Card circuits only. 
Programming 
Program the OPS Line Card in CDE Form 01 (System Configuration). 
If necessary, enable COS Option 402 (Long Loop - Off-Premise Extensions 
Only) for the extension. 
Operation None. 
2-226 
Issue 1 
Revision 0 March 1997  
						

							Features 
Originate Only Extensions 
Description 
Conditions 
Programming 
Operation 
This feature allows an extension or dataset to originate calls. The extension 
can only receive calls that are forwarded from another extension. The 
system treats calls dialed to originate only extensions as illegal numbers. 
The following conditions apply to this feature: 
l An extension with this COS option may receive calls via Call Forwarding 
(unless COS Option 234 (Never a Forwardee) is selected in its COS). 
l Only calls directly dialed to an Originate Only extension are invalid. 
l COS Option 235 (Originate Only) is mutually exclusive with COS Option 
300 (Automatic Callback), COS Option 241 (Receive Only), and COS 
Option 243 (Non-busy Extension). 
Enable COS Option 235 (Originate Only) for the extension. 
None. 
Overlap Outpulsing 
Description 
Overlap outpulsing occurs when the PABX begins dialing on a trunk before 
the user has dialed all digits in the destination’s telephone number. By 
default, the ARS package outpulses digits as soon as the trunk seizure is 
acknowledged. This provides a shorter total dialing time, especially on 
non-DTMF trunks. This feature can be turned off, forcing the ARS package 
to collect all dialed digits before outpulsing the resulting digit string on the 
outgoing trunk. Refer to the AurorrWic Route Se/e&ion and To// Corrtro/ 
&actjce for more information. 
Conditions None. 
Programming Enable System Option 26 (No Overlap Outpulsing) to disable the feature. 
Operation None. 
Override (Intrude) 
Description 
This feature allows a user who encounters a busy extension to enter the 
conversation. Before override voice contact is established, the overriding 
party and both parties in the original conversation receive a warning tone. 
The tone is repeated at regular intervals while the overriding party is 
connected to the existing call. Display SWE/?SE~telephones display the 
name and/or extension number of the overriding party. 
For override of a telephone with Do Not Disturb set; see Do Not Disturb. 
March 1997 Issue 1 Revision 0 2-227  
						

							Features Description 
Conditions The following conditions apply to this feature: 
. 
. 
. 
. 
. If there is a call-me-back message outstanding between the overriding 
party and the overridden party, it is canceled. This is not done if the ,” 
console overrides. 
The overriding party cannot manipulate the original connection in any 
way. 
If the overridden extension puts the call on consultation hold or goes 
on-hook, the intruding extension is dropped and receives reorder tone. 
Display telephones will read DISCONNECTED. 
If SUPERSET telephones involved in a conversation have multicall 
appearances, an override only occurs if all appearances are busy. 
Otherwise, the calling extension receives ringing and the idle multicall 
appearance rings if programmed to do so. 
The warning tone is given to all internal parties in the call being 
overridden. 
If the overridden call collapses to a two party call with just the overriding 
and the overridden party, then the override condition is cleared and a 
normal two-party call continues. 
If a key line is overridden, if the root extension of the line is in the call 
on the line then that telephone is overridden. If the extension is not in 
the call on the line then the first “l-busy” SUPERSETtelephone using 
one of the key line appearances is overridden. 
If a logical key line is overridden then the first “l-busy” SUPERSET 
telephone using one of the line appearances is overridden. 
An extension can only be overridden when talking to a party or in a 
conference call. 
If the caller is prevented from overriding when the override is attempted, 
the caller receives reorder tone. 
If the extension called becomes idle while the caller is listening to buiy 
tone, when the caller attempts to override, an override is not done. 
Instead, a new call attempt is made to the extension as if the extension 
was dialed again. 
The user cannot override: 
. 
. 
. 
. 
. a telephone on hold, 
an industry-standard telephone, SUPERSETtelephone, DISA trunk, or 
TIE trunk, with COS Option 216, Data Security or COS Option 238, 
Override Security in its COS, 
an extension with a call on consultation hold and the extension does 
not have the non-busy extension feature enabled (see Nor~-busy 
Extensions), 
a consultee, 
a busy hunt group, 
a logical multicall line, 
an industry-standard telephone key line that is holding a party (but is 
not holding the party on the key line), 
a conference call on consultation hold, 
a 4-party call with one party flashed out of the conference, 
2-228 
Issue 1 Revision 0 March 1997  
						

							Features 
. 
a call that has another party in the call with the Non-busy Extension 
feature enabled, 
. 
a call with the attendant in it, 
. 
a call with five parties in it, 
. 
an extension that is overriding another extension, 
. 
a member of a recording hunt group. 
Programming To allow extensions in a COS to override, enable COS Option 500 
(Override) in that COS. 
Industry-standard telephones, SUPERSET401+, and SUPERSET 
telephones need an access code to perform Override. Assign an access 
code to Feature 31 (Executive Busy Override). This access code must be 
a single digit. 
To provide feature key activation of Override from a SUPERSET or a 
SUPERSET 420 telephone, program an OVERRIDE (INTRUDE) feature 
key. (See Feature Keys.) 
Operation 
Operation varies depending upon the type of set as described below. 
Industry-standard and SUPERSET 401+ Telephones: 
l While receiving busy tone, dial the Executive Busy Override access 
code. After the warning tone, you are connected to the call. 
SUPERSET 410 and SUPERSET 420 Telephones: 
l While receiving busy tone, press the INTRUDE feature key. After the 
warning tone, you are connected to the call. 
SUPERSET 430 Telephones: 
l While receiving busy tone, press the INTRUDE softkey; this softkey 
appears only when override is permitted. 
l After a warning tone, you are connected to the call. 
Override Securitv 
Description 
Conditions 
Programming 
Operation Enable COS Option 238 (Override Security) for the extension or trunk. 
None. 
March 1997 
Issue 1 
This option provides an extension, DISA trunk, or Dial-in Tie trunk with 
security against Override (Intrude); see Attendant Busy OveMYe and 
Override (Intrude). 
The following conditions apply to this feature: 
l The feature is ignored by the non-busy extension feature. 
l The feature also provides an extension with security against having Do 
Not Disturb overridden; see Do Not Disturb. 
Revision 0 2-229  
						

							Features Description 
PA Paging 
Description 
An extension, Tie trunk, or DISA trunk can be permitted to access the paging 
equipment by dialing the required access code. Access may be restricted 
to any of the nine zones depending upon the access code dialed. if an 
extension tries to access busy paging equipment, busy tone is returned. 
Paging equipment may be connected to an SX-ZOU ML tia a 
Music-on-Hold/Pager module on the Universal Card or via a DNIC 
Music-on-Hold/Pager Unit. Up to nine paging zones, with separate or 
simultaneous access, can be provided. 
Conditions Also see Attendant Paging Access. 
The following conditions apply to this feature: 
. 
. 
. 
. 
. 
. 
. 
. 
. 
. 
. A short burst of tone is provided when paging equipment is successfully 
accessed. 
Campon or Callback may not be activated on busy paging equipment. 
Paging amplifiers and loudspeakers are customer-provided equipment. 
The attendant can override any extension using paging equipment to 
make an announcement. The extension receives busy tone when it is 
removed from the pager. 
If System Option 03 (Single Paging Amplifier) is enabled, only one user 
at a time can access all paging in the system and the attendant cannot 
override the parties on the pager. 
Accessing the pager operates a relay on the pager module which may 
be used for controlling an external paging amplifier. 
SUPEWETtelephone users cannot access paging while in handsfree 
mode. 
If access to all zones is attempted and at least I zone is busy then no 
paging is done and busy tone is returned. 
Access is to a single zone or simultaneously to all zones programmed 
in the device’s COS. 
The PAGE softkey is not available to SUPERSET 430 telephones with 
the HEADSET OPERATION feature unless there is a consultation hold 
in progress. 
For other SUPE/?SETdevices in HEADSET OPERATION, the 
SUPERSET must first enter dialing state (by pressing a line key, and 
getting dial tone) before the PA PAGE feature key will be presented. 
Programming Program a Music-on-Hold module in CDE Form 18 (Miscellaneous System 
Ports). 
If the DNIC Music-on-Hold/Pager Unit is being used, program the unit as 
follows: 
l Program a DNIC Module in Form 1. 
l Program the DNIC device type as “DMP” (DNIC Music/Pager) in Form 9. 
2-230 Issue 1 Revision 0 March 1997