Mitel SX 200 ML PABX Instructions Guide

							Features 
Attendant Do Not Disturb (DND) Setup, Cancel or Override 
Description 
Conditions 
Programming 
Operation 
The attendant can set up or cancel Do Not Disturb (DND) for an extension. 
When calling an extension with DND enabled, the attendant can override 
DND. 
See Do Not Disturb. 
If the extension does not have COS Option 121 - Attendant Station Do Not 
Disturb enabled in its COS, the extension is not able to alter the DND setting; 
it can only be done through the console. 
Enable COS Option 121 - Attendant Station Do Not Disturb in the console 
cos. 
To set up Do Not Disturb on an extension, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Enter the extension number. 
l Press the NO DISTB softkey. 
l Press the EXIT softkey. 
or 
l Press the FUNCTION key. 
l Press the GUEST ROOM softkey. 
l Enter the extension/room number. 
l Press the NO DISTB softkey. 
l Press the EXIT softkey. 
To cancel Do Not Disturb on an extension, press the same keys in the same 
order. 
To set up or cancel Do Not Disturb while talking to an extension, toggle the 
NO DISTB softkey. 
March 1997 
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							Features Description 
Attendant Extension Busv-Out 
Description This feature allows the attendant to busy out any extension (the extension 
is removed from service and cannot originate or receive any calls), and to 
remove the busy-out condition. The same operation is provided in 
maintenance. Refer to the RS-232 Maintenance Terminal Practice. If the 
attendant dials the number of a busied-out extension, the console displays 
the extension number and “BSY OUT” in the destination display and the 
attendant will receive reorder tone. 
Conditions The following conditions apply to this feature: 
l If the extension is idle when the attendant sets the busy-out condition, 
the extension is busied-out immediately. 
l If the extension is not idle when the attendant sets the busy-out 
condition, the extension is busied-out as soon as the extension 
becomes idle. 
l The extension is treated as being busy with regard to forwarding. If the 
extension has “Call Forwarding - Busy”or ‘Call Forwarding - Follow Me” 
set up, the forwarding occurs. 
l If the extension is a member of a hunt group, all calls to the hunt group 
bypass the busied-out extension. 
l A locked out extension cannot be busied out. 
Programming Enable COS Option 112 (Attendant Station Busy-Out). 
Operation To busy out an extension, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
0 Enter the extension number. 
0 Press the BUSY OUT softkey. 
l Press the SET softkey. 
To remove the Busy-Out condition from an extension, perform the following 
procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Enter the extension number. 
l Press the BUSY OUT softkey. 
l Press the CLEAR softkey. 
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							Features 
Attendant Flash Over Trunk 
Description The attendant can flash on a trunk by pressing the FLASH softkey. A flash 
is sent out on the trunk, and dialing is restarted on the trunk. 
Conditions The following conditions apply to this feature: 
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There must be only one party at the console. 
The attendant may flash on incoming and outgoing trunks. 
The trunk must be in a trunk group. 
The feature is not available when the console is locked out. 
The flash duration is based on the trunk hardware used. For trunks in 
digital bays, the duration is programmed using the Flash Duration Trunk 
Circuit Descriptor option. For all other trunks, the time is approximately 
200 ms. 
The flash type is programmable for certain trunks. See Trunk Circuif 
Descriptor Options. The Flash Over Trunk option is ignored when an 
attendant does a flash on a trunk. 
If the trunk is the source party then the trunk becomes the destination 
WY. 
Dialing continues until an inter-digit timeout or the maximum number of 
digits (26) have been dialed. Digits dialed on the console keypad are 
sent out on the trunk by the system. 
When dialing is restarted: 
- If COS Option 802 (Limited Wait For Dial Tone) is not enabled for 
the trunk then the system will wait indefinitely for dial tone to be 
detected. COS Option 805 (Trunk No Dial Tone Alarm) does not 
wly- 
- Tones are turned off at the console and must be turned on again if 
needed later; see Attendant Tone Signaling. 
- The trunk’s SMDR is completed before dialing is restarted. SMDR 
applies to the dialing that is started on the trunk. 
Programming None. d 
Operation While the attendant is connected to an outgoing trunk: 
l Press the FLASH softkey. 
l Dial as required. 
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1997 Issue 1 Revision 0 2-33  
						

							Features Description 
Attendant Function Access 
Description By pressing the console FUNCTION key and the ATT FUNCTION softkey, 
the attendant can access the following attendant functions: 
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. ABBR DIAL 
ALARM (read alarms) 
APPLICATION (To access CDE or maintenance) 
BELL ON/OFF (if named) 
BUSY OUT 
CALL FORWARD 
CANCEL ALL CALLBACKS 
CANCEL ALL CALL FORWARDING 
DAY/NIGHT l/NIGHT 2 switching 
DO NOT DISTURB SETUP AND CANCEL 
ESPANOL (Spanish language prompts and messages on console) 
FLEXIBLE NIGHT SERVICE 
FORCED TRUNK RELEASE 
FRANCAIS (French language prompts and messages on console) 
GUEST ROOM functions (if enabled) 
MESSAGE WAITING SETUP AND CANCEL 
SEND MESSAGE 
SET DATE 
SET TIME 
SET UP MESSAGE 
STATIONS 
SYSTEM IDENTIFIER 
TRUNK STATUS/ACCESS/BUSY OUT. 
For more information about attendant functions, refer to the individual 
feature descriptions in this practice. 
Conditions Attendant functions are not available if the attendant console Lockout option 
(Feature 17) is invoked. 
Programming None. 
Operation 
Press the FUNCTION key -the attendant function softkeys appear on the 
console LCD display. One of the softkeys is MORE. Press this key for 
access to more functions. Press MORE again to return to the first set of 
functions. 
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Issue 1 Revision 0 March 1997  
						

							Features 
Attendant Hold Positions 
Description The attendant may place an extension or trunk on hold in one of eight HOLD 
positions. There are four keys; HOLDl, HOLD2, and HOLD3 are for hold 
positions 1 through 3, HOLD4 is for hold positions 4 through 8. A call hold 
recall time of 10 to 240 seconds may be programmed (default is 30). 
Conditions The following conditions apply to this feature: 
Programming 
Operation 
March 1997 
l A HOLD key LED is on when it has a call on hold. 
l If music is available on the system the held party receives 
Music-on-Hold while on hold, even after the party starts alerting the 
console after a hold time-out. If no music is provided, the caller hears 
silence rather than ringback. 
l When the call hold timeout occurs, the call alerts the console at that 
HOLD key - the call does not appear at any LDN position nor does it 
recall. The calls waiting display is updated. 
l The console can selectively answer the held call by selecting individual 
HOLD keys. 
l Non-busy extensions cannot be placed on hold. 
l Conference calls cannot be placed on hold. 
l If the current party is a call announce port at the console, the call on 
hold cannot be retrieved. If the source has a call on consultation hold, 
the call on hold cannot be retrieved. 
l If the attendant with a call on hold is talking to a destination, and presses 
the HOLD key to retrieve the call, the destination party is placed on 
consultation hold and becomes the source. The held call is connected 
to the attendant and becomes the destination. The attendant can switch 
between parties by pressing the SRC and DEST keys on the console, 
or can connect the parties by pressing the RELEASE key. 
l If the attendant is visually impaired and unable to see the HOLD key 
LED, enable COS 124 - Attendant Hold Position Security. When this 
class of service is enabled, an .error beep sounds if the attendant 
attempts to put a call on hold by pressing a HOLD key that already has 
a party on hold. 
Program COS Option 116 (Attendant-Timed Recall - Hold) in the console’s 
COS to set the time-out period (default time is 30 seconds). 
Enable COS Option 124 - Attendant Hold Position Security for consoles 
that require an error beep to sound when the attendant presses a HOLD 
key that already has a party on hold. 
To put a call on hold at the console: 
l Press the ANSWER key when call rings console. 
l Press an idle HOLD key (l-4); call is put on hold at this HOLD key. 
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							Features Description 
To retrieve a call on hold at the console: 
l Press the HOLD key to speak with the call on hold. 
Note: If the call has been recalled by a call hold time-out, the HOLD key indicator flashes. 
If the call is to be retrieved before a time-out, the attendant may press the 
HOLD key where the call is being held. By pressing the HOLD key, the call 
is transferred to the SOURCE, or to the DEST if there is a SOURCE already. 
If HOLD key 4 is used, the user must next press one of the softkey hold 
slots (HOLD slots 4 through 8) for both holding and retrieving. 
Attendant Implicit New Call 
Description 
Conditions 
Programming 
Operation When the attendant presses a key on the console dial pad, by default a 
new call is initiated. When the first key is pressed, an existing party is 
automatically placed on hold. At the completion of dialing, the attendant 
can transfer the call to the dialed destination by releasing from the call. 
By pressing the TONES ON softkey (if available), this feature is temporarily 
disabled. See Attendant Tone Signaling. 
None. 
None. 
Press any dial pad key. 
- Immediately, the current call (if one exists) is placed on hold, and a 
new call is initiated. 
Attendant Individual Directory Number 
s 
Description 
Each attendant console has a unique directory number identifying that 
console. 
The directory number is in addition to the general attendant access number 
(usually 0) used to obtain the attendant or any LDN keys programmed at 
that console. A calling party has the choice of either dialing the general 
attendant access number, or dialing the directory number which is 
dedicated to a particular attendant position (useful when there is more than 
one attendant position). 
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							Features 
Conditions The following conditions apply to this feature: 
l Calls to an individual directory number are not presented to other 
attendants (if any). 
l Calls directed to the directory number appear at a default softkey 
position provided by the system; see Attendant Default Call Positions. 
Programming Program the directory number of each attendant position in CDE Form 07 
(Console Assignments). 
Operation 
None. 
Attendant Interposition Calling and Transfer 
Description In a multiple console environment, an attendant can call or transfer a call 
Conditions 
Programming 
Operation 
March 1997 to any other attendant using the individual attendant directory number. The 
call is transferred in the same method as a call to an extension. 
The following condition applies to this feature: 
l Since consoles cannot be put on hdld, normal attendant operations 
(hold, swap, etc.) are not available when talking to another console. 
l One console can call and talk to another by dialing the DN number but 
not by dialing 0. 
Program the directory number of each attendant position in CDE Form 07 
(Console Assignments). 
When the call has been answered, dial the directory number of the attendant 
consble to which the call is to be transferred. 
While listening to ring back or when the attendant answers, press the 
RELEASE key to transfer the SOURCE caller to the called console. 
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							Features Description 
Attendant Message Waiting Setup and Cancel 
Description The Attendant Message Waiting Setup and Cancel feature allows the 
attendant to inform extension users that there is a message waiting. The 
message waiting indication may take the form of: 
l a message on the display of a SUPERSET 420 or SUPERSET 430 
telephone, 
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a continuously flashing lamp on the extension (if equipped), or 
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a distinctive ringing pattern repeated every 20 minutes. The pattern is 
three cycles of 3.5 ips ringing. 
When the user returns and calls the attendant, the “MSW” indicator appears 
on the console display to indicate that there is a message waiting for that 
extension. 
When Transparent Multi-Console Operation is used, a console may review 
or cancel a message waiting indication for any station; without this feature, 
only the console that set Message Waiting for a specific station can review 
or cancel it. See Attendant Transparent Multi-console Operation. 
A message may also be setup and canceled from the front desk or PMS. 
See the Hotel/Motel Feature Package Description Package. 
Use the Attendant Message Waiting Setup and Cancelfeature if you know 
that the person you are trying to contact is out of the office. Use the 
Attendant Callbacks- Busy/No Answerfeature if you know that the person 
you are trying to contact is somewhere in the office. 
Conditions 
The following conditions apply to this feature: 
l If either message waiting COS Option is enabled, the extension rings 
every 20 minutes when idle, or until the message waiting is canceled. 
If the message waiting indication is given by a lamp, the lamp flashes 
(at 60 ipm). 
l If the message waiting indication is given by ringing the extension, the 
first ring starts 10 seconds after the extension becomes idle. 
l The message waiting lamp or display indicator on SUPERSET 
telephones is always lit for any message irrespective of COS options. 
l If the extension has Do Not Disturb enabled, the ringing indication is 
not given. 
l Any console within this tenant with COS Option 320 (Transparent 
Multi-Console Operation) enabled may cancel Message Waiting, 
instead of just the console that set it. 
Programming Enable COS option 232 (Message Waiting Setup - Lamp) and/or COS 
Option 231 (Message Waiting Setup - Bell) for each extension on which the 
console is to place a message. 
2-38 Enable COS Option 320 (Transparent Multi-Console Operation) for each 
console that is to operate in Transparent Multi-Console Operation mode. 
Issue 1 Revision 0 March 1997  
						

							Features 
Operation To set up Message Waiting on an extension, perform the following 
procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Enter the extension number. 
l Press the SEND MSG softkey. 
l Press the EXIT softkey. 
or 
l Press the FUNCTION key. 
l Press the GUEST ROOM softkey. 
l Enter the extension/room number softkey. 
l Press the SEND MSG softkey. 
l Press the EXIT softkey. 
To cancel Message Waiting on an extension: 
l Press the CANCEL MSG softkey. 
Attendant Multi-New Call Tone 
Description 
Conditions 
Programming 
Operation If an attendant is actively engaged with an incoming call, the first call placed 
in the attendant call waiting queue signals the attendant with a single burst 
of tone. As long as there are one or more calls waiting in the queue, the 
attendant will continue to hear the single burst of tone at the programmed 
time interval. The presence of any calls waiting is also shown by the call 
waiting indication on the top line of the display; see Attendant Calls Waiting 
Display 
The following conditions apply to this feature: 
l This feature is disabled if the attendant bell is turned off from the 
console. Refer to Attendant Bell Off. 
l The frequency of the new call tone is controlled by COS Option 404 
(Recording Failure to Hangup Timer). 
Enable COS Option 106 (Attendant New Call Tone) for the console. 
Enable COS Option 125 (Attendant Multi-New Call Tone). 
Set the desired time on COS Option 404 (Recording Failure to Hangup 
Timer). The default for COS Option 404 is 30 seconds. 
None. 
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							Features Description 
Attendant New Call Rim 
Description 
Conditions 
Programming 
Operation If an attendant is already actively engaged with an incoming call, the first 
call placed in the attendant call waiting queue signals the attendant with a 
single burst of ringing. Subsequent calls do not alert the attendant when 
they are added to the queue. Their presence is shown by the call waiting 
indication on the top line of the display; see Attendant Calls Waiting Display 
The following conditions apply to this feature: 
l This feature is disabled if the attendant bell is turned off from the 
console. Refer to Attendant Bell Off. 
l This feature is disabled if TONES ON is on. 
Enable COS Option 106 (Attendant New Call Tone) for the console. 
None. 
Attendant Night/Day Switching 
Description The attendant may select NIGHT1 service, NIGHT2 service, or DAY service 
via softkeys; also see Night Services. 
Conditions The following conditions apply to this feature: 
l When NIGHT1 or NIGHT2 has been selected by an attendant console, 
the status is displayed on the right-hand side of the destination line of 
the display jar all affected consoles. 
l The console switches service for tenants controlled by that console; 
refer to CDE Form 06 (Tenant Night Switching Control) and to the 
Tenanting Practice. 
Programming Refer to Night Services and to Tenanting. 
Operation To switch to NIGHTl, NIGHT2, or DAY service, select the following keys: 
l FUNCTION 
l NIGHT 1 or NIGHT 2 or DAY SERVICE 
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