Mitel SX 200 ML PABX Instructions Guide
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SX-200@ ML PABX Features Description TM, @ - Trademark of Mite1 Corporation. 0 Copyright 1997, Mite1 Corporation. All rights reserved Printed in Canada.
Features Description NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mite1 Corporation (MITELB). The information is subject to change without notice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries. Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. SX-200, SX-2000 INTEGRATED COMMUNICATIONS, SUPERSET 3, SUPERSET 4, SUPERSET 3DN, SUPERSET 4DN, SUPERSET, SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERCONSOLE 1000, MILINK, ACD TELEMARKETER, and LIGHTWARE are trademarks of MITEL Corporation. VT1 OOTM is a trademark of Digital Equipment Corp. CENTREXTM (IAESS) is a trademark of Western Electric Co. Issue 1 Revision 0 March 1997
Table of Contents 1. Introduction .......................................................... i-1 General .............................................................. ..l- 1 Reasonforlssue ....................................................... ..I- 1 About this Practice ........................................................ l-l Disclaimer ............................................................ ..I- 2 2. Features..............................................................2- 1 Abbreviated Dial ........................................................ .2-l Access Codes - Global Find ............................................... .2-2 AccountCodes ........................................................ ..2- 3 Account Codes-Verified.. ............................................... ..2- 6 Account Codes - Verified (Special DISA) ..................................... .2-7 AddHeld ............................................................. ..2- 7 Analog Networking ...................................................... .2-8 Attendant Abbreviated Dial Number Entry .................................... .2-l 2 Attendant Access (Dial 0) ................................................. .2-l 3 Attendant Advisory Message Setup ......................................... .2-l 3 Attendant Alarm Readout ................................................. .2-l 4 Attendant Automatic Overflow .............................................. .2-l 5 AttendantBellOff ...................................................... ..2-15 Attendant Busy Override .................................................. .2-l 6 Attendant Callbacks - Busy/No Answer ....................................... .2-l 6 Attendant Call Forward Setup and Cancel .................................... .2-17 Attendant Call Selection .................................................. .2-l 9 Attendant Call Splitting and Swapping ....................................... .2-l 9 Attendant Calls Forwarded On No Answer .................................... .2-20 Attendant Conference ................................................... ..2-2 1 Attendant Console Display Language ........................................ .2-22 Attendant Console LCD Display ............................................ .2-22 Attendant Console LDN Keys .............................................. .2-24 Attendant Console Lockout ................................................ .2-25 Attendant Date and Time Setup ............................................ .2-25 Attendant Default Call Positions ............................................ .2-26 Attendant Destination (DEST) Key .......................................... .2-27 Attendant Directed Call Pickup ............................................. .2-27 Attendant Directed Page ................................................. ..2-2 8 Attendant Direct Trunk Select .............................................. .2-28 Attendant DISA Code Setup ............................................... .2-30 Attendant Do Not Disturb (DND) Setup, Cancel or Override ....................... .2-31 Attendant Extension Busy-Out ............................................. .2-32 Attendant Flash Over Trunk ............................................... .2-33 Attendant Function Access ................................................ .2-34 Attendant Hold Positions .................................................. .2-35 Attendant Implicit New Call ................................................ .2-36 Attendant Individual Directory Number ....................................... .2-36 Attendant Interposition Calling and Transfer ................................... .2-37 Attendant Message Waiting Setup and Cancel ................................. .2-38 Attendant Multi-New Call Tone ............................................. .2-39 Attendant New Call Ring .................................................. .2-40 Attendant Night/Day Switching ............................................. .2-40 Attendant Paging Access ................................................. .2-41 Attendant Paged Hold Access .............................................. .2-42 March 1997 Issue 1 Revision 0
Features Description iv Attendant Serial Call ..................................................... .2-43 AttendantSourceKey ................................................... ..2-4 4 Attendant Timed Recall ................................................... .2-45 Attendant Tone Signaling ................................................. .2-46 Attendant Training Jacks .................................................. .2-46 Attendant Transfer To Campon ............................................. .2-47 Attendant Transparent Multi-Console Operation ................................ .2-47 Attendant Trunk Busy-Out ................................................. .2-48 Attendant Trunk Group Status Display ....................................... .2-49 Auto-Answer .......................................................... ..2-5 0 Auto-Hold...............................................................2-5 2 Automated Attendant ..................................................... .2-52 Automatic Call Distribution (ACD) ........................................... .2-53 Automatic Number Identification (ANI) on Outgoing Trunks ....................... .2-54 Automatic Number Identification (ANI)/ Dialed Number Identification Service (DNIS) on Incoming Trunks .................. .2-54 Automatic Route Selection (ARS) ........................................... .2-57 BackgroundMusic.. .................................................... ..2’5 7 Broker’s Call (Station Swap) ............................................... .2-58 Broker’s Call With Transfer (Transfer With Privacy) ............................. .2-60 BusyLampField ....................................................... ..2-6 1 Calculator...............................................................2-6 2 CallForwarding ........................................................ ..2-6 3 Call Forwarding - Busy ................................................... .2-68 Call Forwarding - Busy/Don’t Answer ........................................ .2-71 Call Forwarding - Follow Me ............................................... .2-74 Call Forwarding - I’m Here ................................................. .2-78 Call Forwarding - Don’t Answer ............................................. .2-80 Call Forwarding - External ................................................. .2-83 Call Forwarding - Internal / External Split ..................................... .2-88 Call Forwarding - Display Prime as Forwarder ................................. .2-93 Call Forwarding - Forward Call ............................................. .2-93 CallPark ............................................................. ..2-9 4 Callback................................................................2-9 5 Callback-Busy ........................................................ ..2-9 7 Callback - No Answer .................................................... .2-98 CallRerouting ......................................................... ..2-10 0 Campon .............................................................. ..2-10 1 Campon Warning Tone ................................................... .2-l 04 CENTREXTM Compatibility (Double Flash Over Trunk) ........................... .2-i 05 CENTREX Compatibility (Single Flash Over Trunk) ............................. .2-l 07 Class of Restriction (COR) ................................................ .2-l 08 Class of Service (COS) ................................................... .2-l 09 Clear All Features ....................................................... .2-l 10 Conference ........................................................... ..2-110 Conflict Dialing .......................................................... .2-l 12 Consoleless Operation ................................................... .2-l 13 ContactMonitor.. ...................................................... ..2-113 Customer Data Entry ..................................................... .2-l 14 Customer Data Entry - Default Data ......................................... .2-l 14 Customer Data Entry - Range Programming ................................... .2-l 15 Customer Data Print ..................................................... .2-l 15 Data: Associated Data Line (ADL) ........................................... .2-l 16 Data: ADL Hotline ....................................................... .2-l 18 Data: ADL Speed Call Originate ............................................ .2-l 19 Issue 1 Revision 0 March 1997
Table of Contents Data: Abbreviated Dial for ADL Calls ........................................ .2-l 20 Data: Associated Modem Line (AML) ........................................ .2-121 Data: Auto-Answer ...................................................... .2-l 22 Data: Automatic Data Route Selection (ADRS) ................................ .2-l 23 DataAccountCodes .................................................... ..2-12 3 DataHuntGroups ...................................................... ..2-12 6 Data Peripherals ........................................................ .2-l 26 DataSecurity .......................................................... ..2-12 8 Data Station Message Detail Recording (Data SMDR) ........................... .2-128 Data Station Queuing .................................................... .2-l 29 Data Transceiver (DTRX) ................................................. .2-l 30 Data: DTRX Call by Name ................................................. .2-131 Data: DTRX Call Originate/Disconnect ....................................... .2-l 32 Data: DTRX Help ........................................................ .2-133 Data: DTRX Hotline ...................................................... .2-134 Data: DTRX Messages ................................................... .2-134 Data:ModemPooling ................................................... ..2-13 6 Data: Modem Pooling Queuing ............................................. .2-141 Device Interconnection Control ............................................. .2-142 Dial Tone Disable ....................................................... .2-144 Dial Tone - Discriminating ................................................. .2-l 44 Dictation Trunks ......................................................... .2-144 DID/Dial-in/Tie Intercepts ................................................. .2-145 Digit Translation ......................................................... .2-l 47 Direct-in Lines (DIL) ...................................................... .2-148 Direct Station Select (DSS) Key ............................................ .2-148 DirecttoARS............................................................2-15 1 Direct Trunk Select ...................................................... .2-l 51 DisconnectAlarm ...................................................... ..2-15 3 DisplayKeys .......................................................... ..2-15 3 Do Not Disturb .......................................................... .2-154 DTMF-To-Rotary Dial Conversion ........................................... .2-l 56 Expensive Route Warning ................................................. .2-l 56 FeatureKeys .......................................................... ..2-15 7 Flash - Calibrated ....................................................... .2-161 FlashControl .......................................................... ..2-16 2 FlashDisable............................................................2-16 3 Flash For Dial 0 (Attendant) ............................................... .2-163 Flash For Waiting Call .................................................... .2-164 FlashTiming .......................................................... ..2-16 5 Forward Campon .......................... di ............................. .2-l 66 Handsfree Operation ..................................................... .2-l 67 Handset Receiver Volume Control .......................................... .2-168 HeadsetOperation ..................................................... ..2-16 8 Hold ..................................... . ........................... ..2-16 9 HolidayMessages.. .................................................... ..2-17 3 HotLine.. ............................................................ ..2-17 4 Hotel / Motel (Lodging) ................................................... .2-l 74 HuntGroups .......................................................... ..2-17 6 Illegal Access Intercept ................................................... .2-178 Inhibit Trunk Ring-Me-Back During Dialing .................................... .2-178 Intercept to Recorded Announcement ........................................ .2-l 79 Inward Restriction (DID) .................................................. .2-179 KeySetSystemSupport ................................................. ..2-18 0 Key Sets - CO Line Group Key ............................................. .2-181 March 1997 Issue 1 Revision 0 V
Features Description KeySets-COLineKey .................................................. ..2-18 2 KeySets-COLine-SelectDirect ......................................... ..2-18 3 Key Sets - Direct Access on CO Line Keys - Bypass Key System Toll Control ........ .2-184 Key Sets - Handsfree Answerback to a Directed Page ........................... .2-185 Key Sets - Hold Reminder ................................................. .2-l 86 Key Sets - Intercom Key .................................................. .2-187 Key Sets - Line Preference ................................................ .2-l 87 Key Sets - Off-hook Voice Announce ........................................ .2-l 88 KeySets-Paging ...................................................... ..2-19 0 Key Sets - Personal Speed Call ............................................ .2-l 92 LanguageChange.. .................................................... ..2-19 4 Last Number Redial ...................................................... .2-l 94 Last Party Receives Dial Tone ............................................. .2-196 LineLockout .......................................................... ..2-19 6 LinePrivacy.. ......................................................... ..2-19 7 LineSelection ......................................................... ..2-19 8 LineTypesand Appearances ............................................. ..2-19 9 Line Type: Personal O/G Line .............................................. .2-201 LineType:KeyLine.......................................................2-20 2 Line Type: Multicall Line .................................................. .2-202 LineType:DTSLine .................................................... ..2-20 3 LineType:PrivateLine .................................................. ..2-20 4 LockoutAlarm ......................................................... ..2-20 4 LogicalLines .......................................................... ..2-20 5 Maintenance .......................................................... ..2-20 6 Manual Line (Dial 0 Hotline) ............................................... .2-206 Messaging-Advisory ................................................... ..2-20 7 Messaging-CallMeBack..................................................2-20 9 Meter Pulse Collection .................................................... .2-213 MILINKTM Data Module MlTELApplicationlnterfadeiMAlj::::::::::::::::::::::::::::::,:::::::::::: . .2-214 . .2-215 Moving Stations and SUPERSETTM Telephones ............................... .2-216 Multi-Attendant Positions .................................................. .2-216 Music-on-Hold (MOH) .................................................... .2-217 Names ............................................................... ..2-218 NeveraConsultee........................................................2-22 0 NeveraForwardee ..................................................... ..2-22 0 NewCallRing ......................................................... ..2-22 1 NightBells ............................................................ ..2-22 1 Night/DaySwitching.......................................................2-22 2 NightServices ......................................................... ..2-22 3 Night Services Flexibility .................................................. .2-223 Nodeldentification.. .................................................... ..2-22 4 Non-BusyExtensions ................................................... ..2-22 5 Numbering Plan Flexibility (Conflict Dialing) ................................... .2-226 Off-Premise Extension (OPS) .............................................. .2-226 Originate Only Extensions ................................................. .2-227 Overlap Outpulsing ...................................................... .2-227 Override (Intrude) ....................................................... .2-227 OverrideSecurity.........................................................2-22 9 PAPaging ............................................................ ..2-23 0 Parallel Connection of Industry-standard Telephones ............................ .2-232 PickupGroups.. ....................................................... ..2-23 2 Pickup - Local and Directed ................................................ .2-233 Power Fail Transfer (PFT) ................................................. .2-234 vi Issue 1 Revision 0 March 1997
Table of Contents Printer/Terminal Support ................................................. .2-235 Priority Dial 0 ........................................................... .2-236 Privacy Enable/Privacy Release ............................................ .2-237 Programmable Key Module (PKM) .......................................... .2-237 RADSupport .......................................................... ..2-24 0 Recall..................................................................2-24 2 Receive Only Extensions .................................................. .2-245 Reminder...............................................................2-24 6 Resale Package ....................................................... ..2-24 8 RingerControl ......................................................... ..2-24 9 Ringing-Discriminating .................................................... .2-250 Ringing Plan .......................................................... ..2-25 1 Ringing Time-Out (Final Ringback) .......................................... .2-251 Satellite PABX .......................................................... .2-252 Secretarial Line ......................................................... .2-252 Speaker Volume Control .................................................. .2-253 Speedcall...............................................................2-25 3 Split ................................................................. ..2-25 6 Station Message Detail Recording (SMDR) ................................... .2-257 Subattendant - Basic Function ............................................. .2-258 Subattendant - Enhanced Functions ......................................... .2-259 Subattendant - Abbreviated Dial Programming ................................. .2-260 Subattendant - Advisory Message Setup ..................................... .2-261 Subattendant - Call Forward Setup and Cancel ................................ .2-262 Subattendant - Calls Waiting Indication ...................................... .2-264 Subattendant - Date and Time Setup ........................................ .2-265 Subattendant - Hold Positions .............................................. .2-266 Subattendant - LDN Keys .................. : .............................. .2-268 Subattendant - Paged Hold Access ......................................... .2-269 Subattendant- Recall ................................................... ..2-27 1 Subattendant - Station DND Setup .......................................... .2-272 SUPERSET 401 +TM Telephone ............................................ .2-273 SUPERSET 41 OTM Telephone ............................................. .2-273 SUPERSET 420TM Telephone ............................................. .2-274 SUPERSET 430TM Telephone ............................................. .2-274 SUPERSET LCD Display ................................................. .2-275 Swap (Trade Calls) ...................................................... .2-276 SwapCampon ......................................................... ..2-27 7 System Identifier ......................................................... .2-279 TandemOperation........................................................2-27 9 Tenanting.. ........................................................... ..2-28 0 TollControl ........................................................... ..2-28 1 ToneDemonstration .................................................... ..2-28 1 TonePlans ........................................................... ..2-28 4 Traffic Measurement ..................................................... .2-284 Transfer .............................................................. ..2-28 5 Transfer DialTone.. .................................................... ..2-28 7 Transfer Security (Recall) ................................................. .2-288 Trunk Answer From Any Station (TAFAS) .................................... .2-289 Trunk Circuit Descriptor Options ............................................ .2-290 Trunk Dial Tone Detection ................................................. .2-291 TrunkGroups............................................................2-29 1 Trunk Operation - Direct Inward Dial (DID) .................................... .2-292 Trunk Operation - Direct Inward System Access (DISA) .......................... .2-294 Trunk Operation - Non-Dial-in CO ........................................... .2-296 March 1997 Issue 1 Revision 0 vii
Features Description Trunk Operation - Tie ..................................................... .2-297 TrunkRecall.............................................................2-29 8 TrunkSupport-CO(LS/GS)................................................2-29 9 Trunk Support - Direct Inward Dial (DID) ...................................... .2-300 TrunkSupport-E&M .................................................... ..2-30 0 TrunkSupport-T1........................................................2-30 1 Uniform Call Distribution (UCD) ............................................. .2-303 Vacant Number Intercept .................................................. .2-305 Voice Mail - COV Port .................................................... .2-306 Voice Mail - ONS Port .................................................... .2-307 List of Figures Figure 2-1 SUPERSETTelephone Line Status Display Symbols .................. 2-201 Figure 2-2 PKM Key Numbering ............................................ 2-240 List of Tables Table 2-l Glossary of Analog Networking Terms .............................. 2-l 1 Table 2-2 Information Elements for Analog Networking ......................... 2-l 1 Table 2-3 Call Forwarding Types ........................................... 2-63 Table 2-4 DTRXMessages ............................................. ..2-13 4 Table 2-5 Digit Translation Plans ........................................... 2-147 Issue 1 Revision 0 March 1997
1 Introduction General 1.1 This practice describes the features provided by the MITEL@ SX-200@ ML Private Automatic Branch Exchange (PABX). Reason for Issue 1.2 This issue includes information for LIGHTWARE’” 16 ML software. About this Practice 1.3 The feature descriptions in this practice are arranged alphabetically. An index con- tains detailed cross references for all PABX features, Class of Service (COS) options, and system options. Each feature is described under four subheadings as follows: Description: Gives a brief description of the feature. Conditions: Lists the conditions and limitations of the feature. Programming: Summarizes the required system programming steps to activate the feature. Operation: Describes the operations which the end user must perform to use this feature. Most feature descriptions in this practice make reference to one or more of the following: - Class of Service (COS) Options - System Options - Feature Access Codes These terms are explained briefly following. Features in the PABX are controlled by enabling COS options that are accessed through customer data programming (CDE). COS options include attendant feature options and station feature options. Refer to the index at the end of this practice for detailed cross references to each of the COS options. Indexing to COS options is by both COS number and feature name. March 1997 Issue 1 Revision 0 l-l
Features Description System Options and Timers - includes the selectable system options and variable timers. Refer to the index at the end of this practice for detailed cross references to each of the system options, Indexing is by both system option number and name. Feature Access Codes - are the set of access codes that the user is required to enter to access features. Refer to the index at the end of this practice for detailed cross references to each of the features. Indexing is by both feature number and name. Disclaimer The following products have been manufacture discontinued by Mitel. These products are supported but not described in SX-200 ML Practices: l SUPERSET 3TM and SUPERSET 4@ telephone sets l SUPERSET 3DNTM and SUPERSET 4DNTM telephone sets l DATASET 1101 data cartridge l SUPERSETTM DSS module. The following products and peripheral devices are not supported on the SX-200 ML PABX and are not described in SX-200 ML Practices: Modem Interconnect Panel DATASET 1102 Rack-mounted Dataset DATASET 2102 Rack-mounted Dataset DATACABINET 9000 data cabinet DATASHELF 9100 datashelf ISDN Node Fiber Interface Module (and associated products) Peripheral Node LCD Console (and Console module for Universal Card). l-2 Issue 1 Revision 0 March 1997