Mitel SX 200 ML PABX Instructions Guide

							Features 
Enable System Option 03, Single Paging Amplifier, if the PABX has only 
one paging amplifier output. 
Enable one or more of the following COS Options for the extension in CDE 
Form 3 (COS Options) as shown in the following table. 
CO!3 Option Number Description 
303 Paging Zone 1 Access 
304 Paging Zone 2 Access 
305 Paging Zone 3 Access 
306 Paging Zone 4 Access 
307 Paging Zone 5 Access 
308 Paging Zone 6 Access 
309 Paging Zone 7 Access 
310 Paging Zone 8 Access 
311 Paging Zone 9 Access 
312 Paging Default (0 to 9) (0 Gives All Enabled Zones) 
For access to the default zone, assign an access code to Feature1 2 (Paging 
Access to Default Zone) in CDE Form 02 (Feature Access Codes). 
Assign an access code to Feature 13 (Paging Access to Specific Zones) 
for access to zones other than the default zones. 
To provide convenient access to this feature from a SUPERSET 4 IO or 
SUPERSET42Otelephone, program a PA PAGE feature key (see Feature 
Keys). 
Operation 
Operation varies depending upon the device as described below. 
Industry-standard and SUPERSET 407+ Telephones: 
l Lift the handset. 
l Dial the appropriate paging access code. 
l If access code is for specific zone paging, dial the zone number 
(0 through 9). 
l A tone is returned. Make announcement, 
l Hang up. 
SUPERSET 410 and SUPERSET 420 Telephones: 
Note: If a PA PAGE feature key is not programmed for the set, follow the industry-standard 
telephone operation. 
l 
Go off-hook. 
l Press and hold down the PA PAGE feature key for default zone access. 
l Wait for a short burst of tone. 
l Make the required announcement. 
l Hang up. 
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							Features Description 
SUPERSET 430 Telephones: 
l Go off-hook. 
l Press and hold down the PAGER softkey for default zone access. 
l Wait for a short burst of tone. 
l Make the required announcement. 
l Hang up. 
Parallel Connection of Industry-standard Telephones 
Description A maximum of three industry-standard telephones equipped with bells can 
be connected (hard-wired) together on one ONS line. 
Conditions 
The following conditions apply to this feature: 
l When one industry-standard telephone is in use, if any other of the 
industry-standard telephones goes off-hook, it then joins in the call 
(without proper conferencing facilities). 
l All of the industry-standard telephones ring when the extension number 
is called. 
l If the telephones are equipped with Message Waiting lamps, further 
restrictions may apply. 
Programming None. 
Operation None. 
Pickup Groups 
Description 
Conditions 
Programming The following conditions apply to this feature: 
l A maximum of 50 Pickup groups are permitted per system, with a 
maximum of 50 extensions permitted per group. 
l Calls are picked up in the group in order of the extensions in the pickup 
group. The search for a ringing extension starts with the first extension 
in the group and ends with the last in the group. 
l An extension can only be in one pickup group at a time. 
Assign the desired extensions to the appropriate pickup groups via CDE 
Form 10 (Pickup Groups). 
Operation See Pickup - Local And Directed. 
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1 
Extensions can be programmed into pickup groups, permitting users to 
answercalls on anyotherextension within their particular group; see fickup 
- Local and Directed. 
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							Features 
Pickup - Local and Directed 
Description 
A telephone can be assigned to a pickup group, and can answer any ringing 
telephone within that group. This is Local Pickup. 
Directed Call Pickup allows an extension user to answer any ringing 
telephone within the system. 
see 
Pickup Groups. 
Conditions 
The following conditions apply to this feature: 
l Local Pickup operates only for extensions within the same pickup group. 
l For ringing SUPEWETtelephones, the ringing line is scanned for from 
the prime line up the SUPERSET telephone until a line that can be 
picked up is found. 
l For Directed Call Pickup, the scan is done on the extension specified 
and not on the line appearances of that extension (unless the 
SUPERSETtelephone has multicall line appearances of itself). 
l For pickup groups, the scan for a ringing extension always starts with 
the first pickup group member (terminal scanning) each time a pickup 
is attempted. A ringing extension is determined to be ringing based on 
the scan on the extension for a ringing line that can be picked up. 
l Reorder tone is returned if there is no call to pick up (or it is already 
picked up). 
l The following call types cannot be picked up: 
- callbacks, 
- wakeup/reminders, 
- calls to members of recording hunt groups, 
- calls ringing back an extension (Station Transfer Security), 
- Direct Trunk Select or Private Trunk lines, 
- silently ringing line appearances or delay ring line appearances that 
have not begun to ring, 
- console calls when a consultation hold is in progress, 
- callers that cannot connect to the party picking up the call (see 
Device Interconnection Control), 
- the party picking up the call and the ringing extension cannot 
connect, 
- the SUPERSET telephone is Auto-Answering the call. 
Programming Program Pickup Groups in CDE Form 10 (Pickup Groups). 
Assign an access code in Form 02 to Feature 08 (Dial Call Pickup). 
Assign an access code in Form 02 to Feature 09 (Directed Call Pickup). 
To provide convenient access to this feature from a SUPERSET 470 
telephone, program a PICKUP feature key (see Feature Keys). 
To permit sets in a COS to pick up calls outside their Pickup Group, enable, 
in Form 03, COS Option 218 (Directed Call Pickup) in that COS. 
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							Features Description 
Operation Local Pickup - Industry-standard and SUPERSET 401+ Telephones: 
When a telephone in the same pickup group rings: 
. Lift the handset - dial tone is returned. 
l Dial the Call Pickup code - the call is connected. 
Local Pickup - SUPERSET 410 Telephones: 
When a telephone in the same pickup group rings: 
l Lift the handset - dial tone returned. 
l Press the PICKUP feature key - the call is connected. 
Local Pickup - SUPERSET 420 Telephones: 
When a telephone in the same pickup group rings: 
l Lift the handset - dial tone returned. 
l Press the PICKUP softkey - the call is connected. 
Local Pickup - SUPERSET 430 Telephones: 
When a telephone in the same pickup group rings: 
l Lift the handset - dial tone returned. 
l Press the PICKUP CALL softkey - the call is connected. 
Directed Pickup - All Telephone Types 
When a telephone outside the pickup group rings: 
l Go off-hook - dial tone is returned. 
l Dial the Directed Call Pickup code. 
l Dial the extension number of the ringing telephone - the call is 
connected. 
Power Fail Transfer (PFT) 
Description In the event of a common control or power failure which would cause a 
major loss of call processing, preselected CO trunks are automatically 
switched to designated extensions. When normal system operation is 
restored, calls on the transfer circuits remain in effect until they are 
terminated. 
Generally, the circumstances which cause a power fail transfer are: 
l The main control card stops functioning. 
l The link between the main controller and the equipment bay stops 
functioning (the system is cut over into PFT mode). 
l On power-up, the system bay fails to initialize properly (the system is 
cut over into PFT mode). PFT follows a Critical Alarm. 
l Commercial power failure with no PABX backup power source (UPS). 
l Bay Power Supply failure. 
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							Features 
Conditions The following conditions apply to this feature: 
l If a transfer takes place, any existing calls on the transferred trunks are 
dropped. 
l If trunks are rotary dial only, DTMF sets may not be used for dialing. 
l SWERSE~telephones and consoles cannot be Power Fail Transfer 
extensions. 
Programming None. 
Operation None. 
Printer / Terminal Support 
Description 
This feature allows the routing of printouts to the system printer port, to any 
data port, or to the printer port on the SUfERCOfVSOLE ?OOO Attendant 
Console. If no new port is specified through CDE, printouts default to the 
system printer port. All printer ports are RS232C interface. Printout types 
include: 
. Traffic measurement 
l SMDR (Trunk, Data, ACD) 
l CDE 
l Hotel/Motel system printouts 
l PMS interface port 
l ACD reports 
l Maintenance logs. 
Customer programming printouts may be directed to any or all of seven 
user-defined printers. A maximum of six DNIC-based printer ports can be 
defined; the remaining port is the system printer port. 
CDE forms may be printed individually or collectively. 
Certain CDE forms require the user to specify which sub-forms are to be 
printed (in a “from - to” format). 
Conditions The following conditions apply to this feature: 
l Printouts may be sent to more than one printer at a time. The time 
required to print is determined by the slowest printer. 
l Not more than five printouts may be directed to one printer. 
l Some printouts can be guaranteed. If there is a printer failure, the 
information is preserved and printed when the printer is ready again. 
l If the printer runs out of paper and can send flow control information, 
the system suspends printing until the printer is ready again. 
l If the printer or dataset is powered down, the system waits until the 
printer or dataset is 
ready again. 
l Printers must have an RS-232C interface. 
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							Features Description 
l A functioning printer must always be connected to the port assigned for 
SMDR printouts. If the printer fails or is disconnected, outgoing trunk 
calls are disabled as soon as the internal storage buffer is full if ‘No 
Overwrite’ (COS Option 702) is enabled in the COS for the trunk. The 
system’s internal SMDR record buffer holds 200 SMDR records; this 
provides sufficient time for printer maintenance. 
l The PMS printer port must be dedicated to PMS only; it cannot be 
shared with any other application. 
l The SUPERCONSOLE 7OUOAttendant Console printer port limitations 
are described in the Peripherak Devices Practice. 
Programming For a printer connected via a dataset, define an appropriate Data Circuit 
Descriptor in CDE Form 11 (Data Circuit Descriptor). Program the dataset 
in Form 12 (Data Assignment) using the new Data. 
Complete programming of CDE Form 34 (Directed l/O); specify the printer 
ports available, and then direct each printout to its associated printer. 
After assigning the SUPERCONSOLE 7000 Attendant Console in CDE 
Form 07 (Console Assignments), program subcircuit 2 of the console’s 
Bay/Slot/Circuit location as a DSCONS in CDE Form 12 (Data Assignment), 
if the console port is to be a printer port. 
Note: 
Printer connected to a printer port must have parameters set up as shown in the 
RS-232 Maintenance Terminal Practice. 
Operation The system checks CDE Form 34 (Directed l/O) whenever it generates a 
printout, to determine to which printer port it should route the printout. 
Prioritv Dial 0 
Description Priority Dial 0 is a second class of Dial 0 call, with its own separate 
DAY/NIGHT routing points. This feature can be used to provide an alternate 
Dial 0 routing for extensions in the system. 
Conditions The following conditions apply to this feature: 
l Priority Dial 0 calls can be routed to the same type of answering points 
as Dial 0 calls. 
l Wherever Dial 0 routing is used in the system, Priority Dial 0 is checked. 
l Priority Dial 0 calls may be routed to the same point as Dial 0 calls or 
they may be routed to an LDN key which distinguishes Dial 0 and Priority 
Dial 0 calls. 
Programming Enable COS Option 239 (Priority Dial 0) for the required extension. 
Program an Access Code (usually 0) in CDE Form 02 (Feature Access 
Codes) for Feature 11 (Extension General Attendant Access). 
Operation 
Dial the access code. 
, 
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							Features 
Privacy Enable/Privacy Release 
Description 
A SUPERSET 4 10, SUPERSET 420, or SUPERSET 430 telephone may 
have line appearances of key, direct trunk select, CO line and private trunk 
lines that are shared with other sets. When privacy is enabled, while a 
conversation is in progress on a line, other sets with an appearance of that 
line are denied access. See Line Prkq.‘. The user of the line can, however, 
use the Privacy Release feature to allow the other sets to join the 
conversation. 
CondiGons The following conditions apply to this feature: 
l Privacy is effective only against other appearances of the line; it has no 
effect on override. 
l Privacy Release is available only on SUPERSET 70, SUPERSET420, 
and SUPERSET 430 telephones. 
Programming To allow Privacy Release operation at a SUPERSET 470 or 
SUPERSET 420 telephone, program a PRIVACY RELEASE feature key 
(see Feature Keys). 
Operation SUPERSET 410 and SUPERSET 420 Telephones: 
l During an established call, press the PRIVACY RELEASE feature key. 
The LCD shows the status of privacy on the line as follows: 
- LCD clear indicates Private. 
- LCD dark indicates Not Private. 
l Another telephone user with an appearance of the same line can now 
enter the conversation by pressing the appropriate Line Appearance 
key. 
l Reestablish privacy by pressing the key again. 
SUPERSET 430 
Telephones: 
l During an established call, press the REL PRIVACY softkey. Another 
telephone user with an appearance of the same line can now enter the 
conversation by pressing the appropriate Line Select key. 
l Reestablish privacy by pressing the MAKE PRIVATE softkey. 
Programmable Key Module (PKM) 
Description 
A Programmable Key Module (PKM) provides SUPERSET 470, 
SUPERSET 420, and SUPERSET 430 telephones with 30 additional 
personal keys. You can program these personal keys as 
. 
speed call keys, 
l feature keys, 
l key line appearances, 
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							Features Description 
Conditions 
l personal outgoing line keys, 
l key system appearances, 
. 
multicall line appearances, 
. 
co line keys, or 
l busy lamp field/direct trunk select keys. 
The keys are arranged in two vertical rows on the module. Beside each 
key is a Line Status Display that indicates the status of the key. The flash 
rates for the Line Status Displays on the PKM are identical to those on the 
SUPERSET 410, SUPERSET 420, and SUPERSET 430 telephones. 
Up to three PKM modules connect directly to the set. 
Each SUPERSET 4 IO, SUPERSET 420, and SUPERSET 430 telephone 
has one WH~Wpoti. Each PKM has two WWV~ports. The first PKM 
connects to the WWV~pot-I located on the base of the telephone. The other 
two PKMs are connected in series (i.e., daisy-chained together) to the first. 
You can also connect one AJ/,WWData Module anywhere in the chain of 
PKMs. For installation instructions refer to the Peripherd Devices Practice. 
SUPERSET 4 IO, SUPERSET 420, and SUPERSET 430 telephone users 
can program any PKM personal key that isn’t assigned to a line appearance. 
Users can program personal keys as feature keys from their set. Refer to 
Feature Keys for instructions. 
If you print Form 09 (Station/SUPERSETtelephones) or Form 45 (Key 
System Telephones) from Form 32 (Customer Data Print), any PKM key 
line appearances are printed following the associated set key line 
appearances. If you have more than one PKM programmed with key line 
appearances, the keys are printed in the order of the address settings. If a 
PKM is not programmed with any key line appearances, 
“UNPROGRAMMED PKM” is printed following the PKM’s address setting. 
l A SUPERSET 470 with three PKMs provides up to 96 key line 
appearances. A SUPERSET 420 or SUPERSET 430 with three PKMs 
programmed provides up to 102 key line appearances, 
l You can connect a WWW Data Module to the A&L//W port on one of 
the telephone’s PKMs (one AJ/WV~ Data Module per telephone set). 
l The PKM has rocker dip switches located on the base of the set. You 
must set these switches to identify the address (1,2, or 3) of the PKM. 
Each PKM must have a different address. For information on how to 
set the PKM addresses, refer to the Perjpherai Devices Practice. 
Programming To program a telephone or key system telephone to support a PKM: 
l Display CDE Form 09 (Stations/SUPERSETTelephones) or CDE Form 
45 (Key System Telephones). 
l Move the cursor to the bay/slot/circuit number of the SUPERSET 410, 
SUPERSET 420, or SUPERSET 430 telephone. An asterisk (*) 
appears to the left of the set type (410, 420, 430) if PKMs are 
programmed for the set. 
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							Features 
l Select the EXPAND PKM softkey. “ENTER PKM NUMBER (l-3):” 
appears in the command line. 
l Type the address setting (I, 2, or 3) of the next PKM that you can add. 
l Select the ENTER softkey to display the Expand PKM Set Subform. 
The Expand PKM Set Subform allows you to program the functions of 
the 30 available PKM keys. Keys 31 and 32 in the form are listed as 
RESERVED since the PKM only has 30 keys. 
To program the PKM keys: 
l Move the cursor to the desired key. Figure 2-2 shows how the keys are 
numbered on a PKM. 
l Move the cursor to the TYPE column (use the TAB key if necessary). 
l Select the key type using the softkeys on the Expand PKM Set Subform. 
l Press the SAVE softkey. 
Key numbers are preceded by 1,2 or 3. The 1,2 or 3 indicates the order 
in which you associated the PKM with the set (e.g., the keys belonging 
to the first PKM that you associated with the set will be preceded by a 
“1”). The I, 2 or 3 is not related to the PKM address settings. 
To program the PKM keys of a SUffRSETtelephone refer to “Expand 
PKM Set Subform for Form 09” in the Customer Data Entry Practice for 
definitions of the available key types. If you are programming the PKM 
keys of a Key System Telephone, refer to “Expand PKM Set Subform 
for Form 45” in the Customer Data Entry Practice. 
l Users can also program any PKM personal key that isn’t a line 
appearance as a feature key from their sets (refer to Feature Keys for 
instructions). 
When deleting a set that has PKMs: 
l You cannot delete a set from CDE Form 09 (Stations/SUI?ERSET 
Telephones) or from CDE Form 45 (Key System Telephones) until you 
delete all of the set’s PKM keys. For each PKM assigned to the set, you 
must access the Expand PKM Set Subform and delete the PKM keys. 
Operation 
To delete a PKM: 
l Delete all of the keys from Form 09, Expand PKM subform. 
l Press the DELETE softkey. 
For instructions on using the features associated with PKM personal keys, 
refer to the specific feature. 
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							Features Description 
PERSONAL KEYS ti 
Figure 2-2 PKM Key Numbering 
RAD Support 
Description 
Recorded Announcement Devices (RAD) are supponed in the system as 
recording hunt groups. These special hunt groups have features and 
restrictions on them that allow efficient use of the recording resources. 
Recording hunt groups are used in ACD, UCD, Hotel/Motet Wakeup, 
Automatic Attendant Overflow and Automated Attendant. 
For ACD, Attendant Automatic Overflow, and Automated Attendant, more 
than one caller at a time (a listen only conference) can listen to a recording 
in the recording hunt group. For UCD and Hotel/Motel Wakeup, only one 
caller at a time can listen to a recording in the recording hunt group. 
For some applications, there is support for various kinds of recording 
devices and support for various recording device failures. These features 
only apply when the members of the group are accessed through the group 
- they do not operate when an individual member of the recording hunt 
group is called directly by dialing its individual extension number. 
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