Canon I Sensys Mf8550cdn User Guide

							IMPORTANT:
Make  sure  to  hold the  paper  drawer with both  hands, and  pull it out  gently.  Otherwise,  you may  damage  the  paper  drawer by
dropping it, if  it slides out  too easily.
Open the cover.
Hold the green knobs,  and  push  down  the part shown in the figure.
Gently pull out the paper.
Hold the green knobs,  return the part shown in the figure back in place, and  close  the cover.
Return the  part shown in the  figure back in place until it clicks.
Set the paper  drawer.
When  the screen  shown below  is  displayed,  use  / to select ,  and  press  .
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When an Error Message Appears
If  you cannot  send a fax  or the  memory  is  full, or you encounter operation problems,  a message appears on  the  display.  Find out  more
information  about  messages in the  following  list.
Black & White  copying is restricted. Do  you want  to  log  in?
Black and  white copying is  disabled  in the Department  ID Management.Select  and  log on  with a Department  ID for  which black and  white  copying is  not  disabled. For the  Department
ID and  PIN, contact your Administrator.
Setting the Department  ID Management
Black & White  printing  is restricted. Do  you want  to  log  in?
Black and  white printing is  disabled  in the Department  ID Management.Select  and  log on  with a Department  ID for  which black and  white  printing is  not  disabled. For the  Department
ID and  PIN, contact your Administrator.
Setting the Department  ID Management
Cannot  change the destination type of destinations  registered to  a group.
A  selected destination  could not  be edited because it was  registered  to Group  Dial.To change the  type of destination  that  is  registered to  Group Dial, first delete  the  registered destination  from Group
Dial. Next,  change the  destination  type, and  then  register  the  destination  to  Group Dial again.
Cannot  find  the access point.
When automatic  setting with WPS was  attempted, a wireless router could not  be detected within  a specific
period of time.Connect  again paying attention to  the  time  limit.
Setting Up Connection Using  WPS Push Button  Mode
Setting Up Connection Using  WPS PIN Code  Mode
An SSID or network key of a wireless router was  entered manually, but  the entry was  incorrect. Check the  SSID  and  network key, and  enter the  correct ones again.
Checking the SSID and  Network Key
Setting Up Connection by Specifying Detailed Settings
A  wireless router could not  be detected due to setting problems  of the network to be connected. Check whether  the  machine is  properly  installed and  ready to  connect to  the  network.
Installation/Settings Problems
If  the  problem persists,  check  the  security settings of the  wireless router.
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							Cannot  print RX  data.
A  received document cannot be printed due to the following:Replacement period of the  toner cartridge  is  near.
A cover is  opened.
A toner cartridge  is  not  set.
Paper  is  not  set.
A document or paper  jams.
An  abnormality occurs.
Check whether  the  problems above  are  occurring. If  messages including causes  and  solutions  appear  on  the  display,
check  the  contents.
Cannot  receive the fax. Make  sure the fax was  sent correctly by the sender.
The recipients machine did not  respond  within  35 seconds.
Ask the  sender  to  send the  fax  again.  If  you hear  a beep, select , and  press 
 to  receive the  fax.
Receiving Faxes
Cannot  send because more than  one destination is specified.
Sending  a fax to multiple destinations  is  disabled.To specify  multiple destinations, you need to  set  to   or .  For more information, contact your Administrator.
Prohibiting Sequential Broadcasting (MF8580Cdw  / MF8550Cdn / MF8280Cw Only)
Cannot  specify a group.
Group  Dial was  specified  as a destination  after  pressing .Once you press ,  you cannot  specify  destinations in Group Dial. Press  on  the  
screen, and  specify  destinations to  send fax  documents without pressing .
Cannot  use Cloud printing. (Server authentication failed.)
Cloud  Print is  unavailable  due to server authentication  failure.Check whether  the  date and  time  settings are  correctly specified.
Date/Time Settings
Check whether  the  validity  period for  the  CA certificate has expired.  If  it has expired,  log on  to  the  Remote  UI in
System Manager  Mode and  install a CA certificate.
Verifying  Key  Pairs and  Digital Certificates
Using  CA- issued Key  Pairs and  Digital Certificates
Cannot  use Cloud printing. (Server communication error.)
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							Cloud  Print is  unavailable  due to an error.Check whether  the  machine is  correctly connected to  a wireless LAN or wired LAN.
Connecting via Wireless LAN (MF8580Cdw  / MF8280Cw Only)
Connecting via Wired  LAN
A port that  is  used for  Cloud Print  may  be blocked by a firewall  or other protection. Check whether  the  5222  port is
available with your computer.
If  a proxy server  is  used on  the  network, check  whether  the  proxy settings on  the  machine and  the  server  are  correct.
For details, contact your Network Administrator.
Setting a Proxy
Cannot  use Cloud printing. Check settings from Remote UI.
Cloud  Print is  unavailable  due to an error.
Check whether  you are  using a valid Google  account.
Check whether  the  machine is  properly  registered to  Google  Cloud Print  from Remote  UI.
Registering the Machine  with Google Cloud  Print
Cleaning failed.
Paper jammed  during cleaning.Remove the  jammed paper,  set paper  correctly, and  perform  cleaning  again.
Clearing Jams
Feeder
Fixing Unit
The amount of toner  required  for cleaning the fixing unit is  insufficient. Cleaning  requires  toner.  Replace the  toner cartridge,  and  perform  the  cleaning  again.
Replacing Toner  Cartridges
Color copying is restricted. Do  you want  to  log  in?
Color  copying is  disabled  in the Department  ID Management.Select  and  log on  with a Department  ID for  which color copying is  not  disabled. For the  Department  ID and  PIN,
contact your Administrator.
Setting the Department  ID Management
Color printing  is restricted. Do  you want  to  log  in?
Color  printing is  disabled  in the Department  ID Management.Select  and  log on  with a Department  ID for  which color printing is  not  disabled. For the  Department  ID and  PIN,
contact your Administrator.
Setting the Department  ID Management
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							Connection failed. Check the PSK settings.
The network key (PSK) of a wireless router to be connected  is  not  set  to the machine correctly.Check the  network key  (PSK) of the  wireless router, and  set it to  the  machine again.
Checking the SSID and  Network Key
Setting Up Connection by Selecting  a Wireless Router
Setting Up Connection by Specifying Detailed Settings
If  the  problem persists even after checking  the  network key, check  whether  the  machine is  properly  installed and  ready
to  connect to  the  network.
Installation/Settings Problems
Copying is restricted. Do  you want  to  log  in?
Copying is  disabled  in the Department  ID Management.
Select  and  log on  with a Department  ID for  which copying is  not  disabled. For the  Department  ID and  PIN,
contact your Administrator.
Setting the Department  ID Management
Correction failed.
Appropriate paper that is  required  for correction  is  not  loaded in a paper drawer.Load  plain  or recycled A4  or Letter size paper  into the  paper  drawer.
Full Adjust
Adjust  Copy Image
An adjustment image that is  required  for correction  is  not  placed on  the platen  glass correctly. Place the  adjustment  image on  the  platen glass  with the  print side  face down and  the  black stripe toward  the  back side
of the  machine.
Full Adjust
Adjust  Copy Image
Paper jammed  during correction. Remove the  jammed paper,  and  perform  correction  again.
Clearing Jams
The amount of toner  required  for correction  is  insufficient. Corrections  require toner.  Replace the  toner cartridge,  and  perform  correction  again.
Replacing Toner  Cartridges
The transfer belt  inside the machine is  dirty. Perform automatic cleaning  of the  transfer belt.
Transfer Belt
Could not  connect using the wireless LAN. Turn the main power  OFF and ON, then  configure the settings
again.
A  connection failed due to an error while setting wireless LAN connection.Restart  the  machine and  set again.
If  the  problem persists even after restarting the  machine, check  whether  the  machine is  properly  installed and  ready to
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							connect to  the  network.
Installation/Settings Problems
If  the  problem persists even after checking  the  wireless LAN connection,  check  the  security settings of the  wireless
router.
Could not  connect using WPS. Wait  a moment, then  configure the settings again.
When automatic  setting with WPS was  attempted, the connection failed due to an error.
Wait for  a while, and  set again.  If  the  problem persists,  check  whether  the  wireless router  supports WPS.If WPS is  supported:
Check whether  the  machine is  properly  installed and  ready to  connect to  the  network.
Installation/Settings Problems
If WPS is  not  supported:
Set using another connecting method.
Connecting to a Wireless LAN (MF8580Cdw  / MF8280Cw Only)
End of cart. parts  lifetime. Cart. replacement recommended.
A  toner  cartridge may be set  that cannot guarantee print  quality  because it has reached the end of its  lifetime or
for other  reasons.
Replacement of the  toner cartridge  is  recommended. You  can continue printing,  but the  print quality  may  deteriorate.
How to Replace  Toner  Cartridges
End of Toner  Cart. Lifetime
The toner  cartridge has reached the end of its  lifetime.Select one of the  settings on  the  display.
NOTE
To display the  replacement  method, select   on  the  screen.
If  you select , you can continue printing,  but the  machine may
malfunction.
If  the  yellow, magenta,  or cyan toner cartridge  has reached the  end  of its lifetime and  you select , you can continue black and  white  printing only.
Faxing is restricted. Do  you want  to  log  in?
Faxing is  disabled  in the Department  ID Management.Select  and  log on  with a Department  ID for  which faxing is  not  disabled. For the  Department  ID and  PIN,
contact your Administrator.
Setting the Department  ID Management
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							No Paper
Paper is  not  loaded in the paper drawer  or the manual  feed slot.Load  the  paper.
Loading Paper
Paper on  which  reports  or lists  can be printed is  not  loaded. Reports  or lists can be printed on  A4  or Letter size paper.  Load  A4  or Letter size paper  and  set its size. Also, set the
paper  type to  , , , , , or   depending on  the  loaded  paper.
Loading Paper
Specifying Paper Size  and  Type
Paper on  which  received documents  can be printed is  not  loaded. Received documents can be printed on  A4  or Letter size paper.  Load  A4  or Letter size paper  and  set its size. Also, set
the  paper  type to  , , , , , or   depending on  the  loaded  paper.
Loading Paper
Specifying Paper Size  and  Type
NOTE:
If  you print received documents on  paper  other than A4  or LTR  size, some  portions  of the  image may  be missing or
the  image may  be divided and  printed onto  several sheets.
No response from the host.
The machine is  not  connected  to a network correctly.
Check the  machine and  network settings,  and  connect again.
Connecting to a Network
Open System  authentication failed. Check the WEP settings.
The authentication  method of the machine is  set  to , but  that of a wireless router is  set  to
Shared  Key.Connect  again by manually changing  the  WEP authentication method to  .
Setting Up Connection by Specifying Detailed Settings
The MAC address of the machine is  rejected  because the MAC address filter is  set  at a wireless router. Set the  wireless router  to  permit the  MAC address of the  machine and  your computer. For more information  about  how
to  set, see  the  instruction  manuals  for  your networking devices or contact your manufacturer. To check  the  MAC
address of the  machine, press 
 .
Viewing the MAC Address
Paper jammed.
Paper jams.Remove the  jammed paper  or document, and  print again (Printing  may  resume automatically).
Clearing Jams
A  document cannot be printed by using the manual  feed slot  because the paper drawer  is  not  set  correctly. Set the  paper  drawer correctly, and  push  it in firmly.  To resume printing,  follow  the  procedure on  the  display,  and  then
press 
 when the  screen displays the  message .
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							Paper Size & Settings Mismatch
The paper size setting on  the operation panel  does not  match  the loaded paper size.Match the  paper  size setting specified in   and  the  size of the  paper  that  is  actually loaded.To use the loaded paper
Change  the  setting of   to  match the  loaded  paper  size.
Specifying Paper Size  and  Type
NOTE:
If  printing from a computer, check  whether  the  paper  size setting in the  printer driver  matches  the  loaded  paper  size.
To load  paper without changing the settings
Load  the  paper  with the  size that  is  set to  .
Loading Paper
Prepare the black toner cartridge.
Toner  is  running  low.
Have  a new toner cartridge  ready.
About  Replacement Toner  Cartridges
NOTE
When  copying or printing,  you can continue printing.
If  the  machine is  receiving a fax, or automatic report output is  set, received faxes and  reports will  be stored  in
the  machine so that  they do not  appear  faded  after they are  printed.  To continue printing even if  the  toner is
running  low, set  to  .
Continue  Printing When Toner  Is Low
Prepare the cyan toner cartridge.
Toner  is  running  low.Have  a new toner cartridge  ready.
About  Replacement Toner  Cartridges
Prepare the magenta toner cartridge.
Toner  is  running  low.Have  a new toner cartridge  ready.
About  Replacement Toner  Cartridges
Prepare the yellow toner cartridge.
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							Toner  is  running  low.Have  a new toner cartridge  ready.
About  Replacement Toner  Cartridges
Printer Memory Full: Press Status Monitor
The memory became full of print  data that could not  be printed due to errors.Cancel  printing of the  documents with errors  or print the  documents by selecting .
Canceling Prints
Printing is restricted. Do  you want  to  log  in?
Printing is  disabled  in the Department  ID Management.Select  and  log on  with a Department  ID for  which printing is  not  disabled. For the  Department  ID and  PIN,
contact your Administrator.
Setting the Department  ID Management
Remote scanning  is restricted.
Scanning that is  operated by using a computer is  disabled  in the Department  ID Management.Log  on  to  the  Remote  UI in System Manager  Mode, display the  edit screen of the  corresponding Department  ID,  and
select the  [Allow Scan Jobs with Unknown IDs]  check  box.
Blocking Jobs When Department  ID Is Unknown
Remove tabs/pieces of tape from the toner cartridge.
The sealing  tape  on  the toner  cartridges  is  still attached.Remove the  sealing tape.
Preparing Toner  Cartridges
How to Replace  Toner  Cartridges
Scanning is restricted. Do  you want  to  log  in?
Scanning is  disabled  in the Department  ID Management.Select  and  log on  with a Department  ID for  which scanning is  not  disabled. For the  Department  ID and  PIN,
contact your Administrator.
Setting the Department  ID Management
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							Shared Key  authentication failed. Check the WEP settings.
The network key (the WEP  key) of a wireless router to be connected  is  not  set  to the machine correctly.Check the  network key  (the WEP key)  of the  wireless router, and  set it to  the  machine again.
Checking the SSID and  Network Key
Setting Up Connection by Specifying Detailed Settings
Connect  again by selecting a wireless router  or by manually changing  the  WEP authentication method to  .
Setting Up Connection by Selecting  a Wireless Router
Setting Up Connection by Specifying Detailed Settings
The authentication  method of the machine is  set  to ,  but  that of the wireless router is  set  to
Open System. Change  the  WEP authentication method to  "Shared  Key" at the  wireless router, and  connect again.  For more
information  about  how to  change, see  the  instruction  manuals  for  your networking devices or contact your
manufacturer.
Specifying and registering new destinations  is restricted.
Only  destinations  that are registered  in the Address Book can be specified  to send a fax or e- mail.To enter a new destination  with the  operation panel,  or add  or edit it in the  Address Book,  you need to  set  to  . For more information, contact your Administrator.
Limiting Available Destinations
The black toner cartridge has  reached the end of its  lifetime
The toner  cartridge has reached the end of its  lifetime.Replacement of the  toner cartridge  is  recommended.
How to Replace  Toner  Cartridges
The computer is restricted.
Scanning that is  operated on  the operation panel  is  disabled  in the Department  ID Management.Log  on  to  the  Remote  UI in System Manager  Mode, display the  edit screen of the  corresponding Department  ID,  and
select the  [Allow Scan Jobs with Unknown IDs]  check  box.
Blocking Jobs When Department  ID Is Unknown
The cyan toner cartridge has  reached the end of its  lifetime
The toner  cartridge has reached the end of its  lifetime.Replacement of the  toner cartridge  is  recommended.
How to Replace  Toner  Cartridges
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