Canon printer MAXIFY MB5120 User Manual

							RestoringtoFactoryDefaults
Important

						

							ProblemswhilePrinting/ScanningfromSmartphone/Tablet
CannotPrint/ScanfromSmartphone/Tablet1102 
						

							CannotPrint/ScanfromSmartphone/TabletIf you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Check the cause of your problem according to the connection method.
Cannot Communicate with Printer over Wireless LAN
Cannot Communicate with Printer while It Is in Direct Connection
Note

						

							Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.)are identical with those of the wireless router.
To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Check5  Make sure printer is not too far away from wireless router.
Locate the printer close enough to communicate with the wireless router.
Check6  Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the printer and wireless
router as necessary.
Check7  Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the wireless router as far away from the interference source as
possible.
CannotCommunicatewithPrinterwhileItIsinDirectConnection
If your smartphone/tablet cannot communicate with the printer in the direct connection, check the
following.
Check1  Make sure printer is turned on.
Check2 Is  icon displayed on touch screen?
If the icon is not displayed, tap the icon on the upper right, and then select  Activatedirectconnect. on the
ChangeLAN  screen.
Check3
 Check settings of your smartphone/tablet.
Make sure your smartphone/tablet can use the wireless LAN.
For more on performing setting of the wireless LAN, refer to the instruction manual provided with your
smartphone/tablet.
Check4  Have you selected printer as destination of your smartphone/tablet?
Select the access point name (SSID) of the printer with your smartphone/tablet.
Check5  Have you entered proper password specified for direct connection?
If the security setting of the direct connection is enabled, you need to enter the password to connect your smartphone/tablet to the printer.
1104 
						

							Check6 Make sure printer is not too far away.
Locate your smartphone/tablet close enough to communicate with the printer.
Check7  Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the printer as necessary.
Check8  Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the printer as far away from the interference source as possible.
Check9  Make sure 5 devices are already connected.
Direct connection does not allow more than 5 devices to be connected.
1105 
						

							PrintingProblems
PrintingDoesNotStart
PaperJams
PrintResultsAreUnsatisfactory
NoInkComesOut
PaperDoesNotFeedProperly/"NoPaper"Error
AutomaticDuplexPrintingProblems
Copying/PrintingStops
CannotPrintUsingAirPrint
1106 
						

							PrintingDoesNotStart
Check1 Make sure printer is securely plugged in and press  ON button to turn it on.
The  POWER  lamp flashes while the printer is initializing. Wait until the  POWER lamp
stops flashing and remains lit.
Note

						

							Changing the Printer Operation Mode (Mac OS)
Check5 If printing from a computer, delete unnecessary print jobs.

						

							PaperJams
When paper jams, a troubleshooting message appears automatically. Take the appropriate action described
in the message.