Canon printer MAXIFY MB5120 User Manual

							CannotReceiveaFax,CannotPrintaFax
Check1 Is the power turned on?

						

							Connecting Telephone Line
Check5 Is a different size of paper from that specified by  Pagesize in FAXpaper
settings  loaded?
If a different size of paper from that specified by  Pagesize is loaded for printing faxes, the received faxes will not
be printed and will be stored in the printer's memory (Memory Reception). Load the same size of paper as that
specified by  Pagesize, and then tap  OK on the touch screen.
Check6
 Is paper loaded?
If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory
Reception). Load paper, and then tap  OK on the touch screen.
Check7
 Is amount of remaining ink sufficient to print a fax?
If the amount of remaining ink is insufficient to print, received faxes will be stored in the printer's memory without being printed (Memory Reception). Replace the ink tank, and then print the faxes in the printer's memory.
Document Stored in Printer's Memory
Note

						

							If you select Reject for any setting items in  Callerrejection in Securitycontrol  under FAXsettings , the printer
rejects calls for setting item selected  Reject.
For details on how to set, see 
Using Caller ID Service to Reject Calls .1173 
						

							PrinterDoesNotSwitchAutomaticallybetweenVoiceandFax
Calls
Check  Is receive mode set to  FAXonlymode?
If  FAXonlymode  is selected for Receivemodesettings , there will be no automatic switching between voice
and fax calls.
Set the receive mode to  TELprioritymode, DRPD *1, or Networkswitch *2.
If the receive mode is  TELprioritymode and an answering machine is connected to the printer, check whether
a proper message is played back when the answering machine answers.
Setting Receive Mode
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
1174 
						

							QualityofReceivedFaxisPoor
Check1 Check scan settings of sender's fax device.
Ask the sender to adjust the scan settings of the fax device.
Check2  Is ECMRX  set to OFF?
Select  ON for  ECMRX  in Adv.communicationsettings  in AdvancedFAXsettings  under FAXsettings .
If  ECMRX  is enabled, the sender's fax device resends the fax after correcting errors automatically.
FAX settings
Check3
 Is sender's original document or scanning area of sender's fax device dirty?
The image quality of the fax is mainly determined by the sender's fax device. Contact the sender and ask the sender to check whether the scanning area of the fax device is dirty.
Check4  Is ECM transmission/reception enabled although line/connection is poor, or is
sender's fax device compatible with ECM?

						

							CannotReceiveaColorFax
Check Is ECMRX  set to OFF?
If  OFF  is select for  ECMRX in Adv.communicationsettings  in AdvancedFAXsettings  under FAXsettings ,
the printer cannot receive color faxes. The printer will disconnect the telephone line or receive color faxes in
black & white according to the setting of the sender's fax device.
Set  ECMRX  to ON .
FAX settings
1176 
						

							ErrorsOftenOccurWhenYouReceiveaFax
Check1 Check telephone line condition or connection.
If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on  RXstartspeed in Adv.communicationsettings  in AdvancedFAX
settings  under FAXsettings .
FAX settings
Check2
 Is sender's fax device operating normally?
Contact the sender and ask the sender to check whether the fax device is operating normally.
1177 
						

							CannotSendaFaxClearly
Check1 Is document loaded correctly?
Remove the document, and then reload it on the platen glass or in the ADF.
Loading Originals
Check2  Is platen glass and/or inner side of document cover and/or glass of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, and then reload the document.
Cleaning the Platen Glass and Document Cover
Note

						

							TelephoneProblems
CannotDial
TelephoneDisconnectsDuringaCall
1179 
						

							CannotDial
Check1 Is telephone line cable connected correctly?
Check that the telephone line cable is connected correctly.
Connecting Telephone Line
Check2  Is telephone line type of printer or external device set correctly?
Check the telephone line type setting and change it as necessary.
Setting Telephone Line Type
1180