Canon printer MAXIFY MB5120 User Manual

							ErrorMessageAppearsandtheScanGear(ScannerDriver)ScreenDoesNotAppear
Check 1  Make sure that your scanner or printer is turned on.
Check 2  Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3  Connect the USB cable to a different USB port on the computer.
Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5  Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or our website.
Check 6  Select your scanner or printer on the application's menu.
Note

						

							CannotScanMultipleOriginalsatOneTime
Check 1 Make sure that the items are placed correctly.
Positioning Originals (Scanning from Computer)
Check 2  Check if you can properly scan one item.
Some applications do not support multiple image scanning. In that case, scan each item individually.
1142 
						

							SlowScanningSpeed
Check 1 To view the image on a monitor, set the output resolution to around 150 dpi. To
print, set it to around 300 dpi.
Resolution
Check 2  Set FadingCorrection , GrainCorrection , etc. to None.
Refer to "Image Settings" for your model from Home of the Online Manual for details.
Check 3  In IJ Scan Utility, deselect the  Correctslantedtextdocument  / Detectthe
orientationoftextdocumentandrotateimage  checkbox and scan again.
Settings(DocumentScan) Dialog Box
Settings(CustomScan) Dialog Box
1143 
						

							"Thereisnotenoughmemory."MessageIsDisplayed
Check 1 Exit other applications and try again.
Check 2 Reduce the resolution or output size and scan again.
Resolution
1144 
						

							ComputerStopsOperatingduringScanning
Check 1 Restart the computer, reduce the output resolution in ScanGear (scanner
driver) and scan again.
Refer to "Output Settings" for your model from Home of the Online Manual for details.
Check 2  Delete unnecessary files to obtain sufficient free hard disk space, then scan
again.
Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Check 3  In FoldertoSaveTemporaryFiles  of IJ Scan Utility, specify a folder on a
drive with sufficient free space.
Settings(GeneralSettings) Dialog Box
Check 4  Multiple devices may be connected to USB ports.
Disconnect devices other than your scanner or printer.
1145 
						

							ScannerDoesNotWorkafterUpgradingWindows
Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ
Scan Utility.
Step1:UninstallMPDrivers.
For how to delete MP Drivers, see 
Deleting the Unnecessary MP Drivers .
Step2:UninstallIJScanUtility.
1.
Click  ControlPanel  > Programs  > ProgramsandFeatures .
2.
Select CanonIJScanUtility  and click Uninstall/Change .
3.
When a confirmation appears, click  Yes.
4.
When uninstallation is complete, click  OK.
IJ Scan Utility is deleted.
Note

						

							ScannedImageDoesNotOpen
Check If the data format is not supported by the application, scan the image again and
select a popular data format such as JPEG when saving it.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the
application.
1147 
						

							ScanResultsAreUnsatisfactory
MoireAppearsinScanResults
ScanQuality(ImageDisplayedontheMonitor)IsPoor
ScannedImageIsSurroundedbyExtraWhiteAreas
CannotScanattheCorrectSize
PositionorSizeoftheImageCannotbeDetectedCorrectlyWhenScanning
fromtheOperationPanel
OriginalIsPlacedCorrectly,buttheScannedImageIsSlanted
ScannedImageIsEnlarged(Reduced)ontheComputerMonitor
1148 
						

							MoireAppearsinScanResults
Check 1 Increase the scanning resolution.
Resolution
Check 2 Take the following measures and scan again.

						

							ScanQuality(ImageDisplayedontheMonitor)IsPoor
Check 1 If the image is jagged, increase the scanning resolution, or select  TIFF or PNG
in  DataFormat  of the Settings dialog box.
Resolution
Settings Dialog Box
Check 2
 Set the display size to 100 %.
Some applications do not display images clearly if the display size is too small.
Check 3  If moire (stripe pattern) appears, take the following measures and scan again.