Nitsuko Digital System Feature And Terminal Programming Manual

							➣E- Trunks, E4- Next Trunk in Outbound Rotary (Hybrid Only)
Program the next trunk in the rotary.  (See the Line Rotaries feature.)  This options pertains to DISA
trunks when accessed by extension users for outgoing calls.
➣E- Trunks, E7- Trunk Service Number
Assign the DISA trunk to a service group.  ARS require the service number for routing when the system
uses the DISA trunk for normal outgoing calls.  Refer to Appendix A for ARS details. [1-10]
➣E- Trunks, E9- Direct Trunk Termination
Enter 300.  The main operator controls the night mode on the DISA trunk.  DISA callers reach the main
operator or UNA (night bell) when they dial 0.
➣E- Trunks, EA- Trunk Group Assign. (First Trunk in Group), Hybrid
Use this option to assign the First Trunk in Group number to the DISA trunk.  This is required so system
users can access the DISA trunk as part of a trunk group.  (See the Line Rotaries feature.)
➣E- Trunks, EI- Night Call Routing
Assign the termination for the DISA trunk if the called extension is in Do Not Disturb.
➣NP- Programming Names and Messages
Assign names to DISA trunks.  The name displays after a display telephone user answers a DISA call.
[16 digits maximum]
➣QF- Line Grp Access (First Trunk in Group), Hybrid Only
For outgoing calls, correlate the first trunk in a trunk rotary (e.g., 801) to one of nine trunk rotary num-
bers (90-98).  The system requires this correlation when setting up trunk rotaries.  (See the Line Rotaries
feature.)  Use the trunk access code (e.g., 801 or L01) that corresponds to the EA- First Trunk in Group
entry.
Related Features
Automatic Call Distribution / Operator Assistance (OPA)
To allow the DISA caller to record ACD/OPA messages, enable the following in the DISA trunk’s COS:
•Call Forwarding (BY0:6=0)
•ACD Supervisor (BY2:6=1)
Central Office Calls, Placing
If a DISA caller places an outgoing call over a Dial Pulse trunk, the system outdials both DTMF and Dial
Pulse digits. Some COs may not be compatible with this type of signaling.
Class of Service
Since DISA trunk callers can use many extension features, this trunk should have a COS.
Operator Assistance (OPA)
To allow the DISA caller to record, erase or listen to OPA messages, enable the following in the DISA
trunk’s COS:
•Call Forwarding (BY0:6=0)
•ACD Supervisor (BY2:6=1)
Silent Monitor
This feature is not available on DISA calls.
Special Services and OCC Compatibility
The system always allows Continued Dialing for ASI and OPX extensions and DISA callers.
Tenant Service
All tenants share the same DISA code.
Toll Restriction
If a DISA caller places an outgoing call, the system restricts and/or routes the call according to the Class
of Service of the DISA trunk.
Voice Module Unit (VMU)
To allow the DISA caller to record, erase or listen to VMU messages, enable the following in the DISA
trunk’s COS
•Call Forwarding (BY0:6=0)
•ACD Supervisor (BY2:6=1)
Walking Class of Service
The system uses the DISA code for Walking Class of Service.
Features: Introduction - Direct Trunk Access
DIRECT INWARD SYSTEM ACCESS (DISA)
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							Feature Operation
To place a DISA call (from a telephone outside the system):
1. Dial telephone number for DISA trunk.
Listen for: Ringing, then dial tone from the system
2. Dial DISA access code.
Listen for: A second system dial tone
3. Dial code for system feature.
For example, you can dial an extension number or a code for a trunk.
If you hear busy tone after dialing an extension, you can dial another extension
If you hear busy tone after dialing a trunk code or feature, hang up and try again.
Features: Introduction - Direct Trunk Access
DIRECT INWARD SYSTEM ACCESS (DISA)
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							DIRECT STATION SELECTION, DSS CONSOLE
Description
A Direct Station Selection (DSS) Console gives a keyset user 80 keys for one-button access to extensions and se-
lected features. This saves time for users that do a lot of call processing.  A keyset user can have DSS Console
keys for:
•Hotline (to extensions)
•Park orbits
•Outside lines
•Page zones
•DSS Console Speed Dial (refer to Speed Dial)
•Release (always on key 80)
When programmed as a Hotline key, a DSS key shows at a glance the status of the associated extension:
When the key is...The extension is...
Off Idle
On Busy
Medium Flash An ACD agent out of service
DND Flash DND
If a line key, a DSS key shows at a glance the status of the associated trunk:
When the key is...The trunk is...
Off Idle
On Busy
DND Flash On Hold (at DSS Console)
Slow Flash Ringing
Hold Flash On Hold (at another extension)
Medium Flash Held line recalling (Hold Recall)
If an orbit key, a DSS key shows the status of the associated Park orbit:
When the key is...The Park orbit is...
Off Idle
Hold In use
Page zone and Speed Dial keys are on when the feature is active; off when feature is idle.
CAUTION:
Do not put a DSS Console in the expansion CEU.
Conditions 
The DSS Console is a dual port device, using adjacent even and odd numbered ports.  The system accepts as
many DSS Consoles as there are available dual ports, but only four DSS Consoles are allowed per extension.
The system allows only 4 unique DSS Console key configurations.  See Required Programming below. 
Features: Introduction - Direct Trunk Access
DIRECT STATION SELECTION, DSS CONSOLE
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							Default Configuration
•DSS Console automatically enabled (circuit type 06) when you plug it in
•Each DSS Console assigned to extension 300
•Each DSS Console uses block (configuration) 01, with key assignments as follows:
KeyAssignment
1-47 Extensions 301-347
48-72 Undefined
73-76 Page zones 0-3
77-79 Park orbits 60-62
80 Release
Programming
Required Programming
➣E- Extensions, E2- Extension Circuit Type 
Program each DSS Console with circuit type 06 (even numbered ports only).  DSS Consoles are dual
port devices.  The DSS Console is automatically enabled when you plug it in.
➣KD- Programming Keys for DSS Consoles
Designate the function for each DSS Console key.  The system allows four unique configurations.  Each
DSS Console initially uses block 01.
[3-digit ext. #=hotline, 60-69=system parking orbits, 3-digit trunk #=Central Office Calls, Placing, P +
(0-7)=page zone, S + speed dial bin (1-80)=speed dial, U=undefined]
Other Programming
➣E- Extensions, EB- Personal Speed Dial Block
Assign a Speed Dial block to each DSS Console that should have DSS Speed Dial bins.  This actually se-
lects four consecutive (higher numbered) Speed Dial blocks.  If these blocks were assigned to extensions,
the extensions and the DSS Console share the blocks.  Reassign the extensions’ blocks to prevent this.
(see page 367)
Related Features
Attendant Positions
To maximize call processing efficiency, each attendant should have a DSS Console.
Automatic Call Distribution / Extension Hunting
A DSS Console can have a Hotline key to an ACD/UCD master number.  The key lights when the entire
ACD/UCD group is busy. This also simplifies Transfer into the group.  Additionally, the ACD supervisor
should have a DSS Console.
Call Parking
An extension user can have the Park functions stored with a One-Touch Speed Dial key.
Central Office Calls, Answering / Central Office Calls, Placing
DSS Consoles can have line keys for answering or placing calls.
Hold
For attendants, pressing a DSS Console key always activates Automatic Hold.  For non-attendant
keysets, pressing a DSS key never activates Automatic Hold.  The keyset user must press HOLD, ICM or
CONF first.
Speed Dial
If the DSS Console is predominantly for Speed Dial, it should have four consecutive Speed Dial blocks
(programmed in EB).  This prevents other extension users from sharing the console’s Speed Dial num-
bers.  If these blocks were assigned to extensions, the extensions and the DSS Console share the blocks.
Reassign the extensions’ blocks to prevent this.
Features: Introduction - Direct Trunk Access
DIRECT STATION SELECTION, DSS CONSOLE
N1870SWG04   Issue 1-0FEATURES   93 
						

							Feature Operation
To use your DSS Console keys:
1. Lift handset.
2. Press DSS Console key for desired function.
The function executes.
To use your DSS Console Hotline keys to Transfer your outside call:
You cannot Transfer an Intercom call.
1. Press ICM.
Listen for: Dial tone
If you are an attendant, skip this step unless you want to Transfer unscreened.
2. Press DSS Console Hotline key.
Listen for: Two beeps, ringing or busy
If you hear two beeps, you can announce the call.
If you hear ringing, you can wait for called party to answer or hang up to send the call unan-
nounced.
If you hear busy tone, you can return to the call or hang up to have the call wait at the busy exten-
sion.
To use your DSS Console Hotline keys to Transfer your outside call to a mailbox:
Available in Software Levels:
BaseAUX 
> 
02.00
> 
02.10
1. Press MSG.
2. Press DSS Console Hotline key.
Features: Introduction - Direct Trunk Access
DIRECT STATION SELECTION, DSS CONSOLE
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							DIRECT STATION SELECTION, EXTENSION
Description
Direct Station Selection (DSS) gives a keyset user simplified access and call Transfer to the extensions assigned
to their DSS keys.  DSS also provides a Busy Lamp Field for the assigned extensions.  With DSS, the user can
call or Transfer just by pressing ICM and a DSS key.  All keyset users have DSS capability on keys 1-15.  Each
extension user assigns their own DSS keys from their phone.
Once the user presses the ICM key, the DSS keys show at a glance (for about six seconds) the status of the asso-
ciated extension:
When the key is...The extension is...
OFF Idle
On Busy
Fast Flash DND
Conditions 
None
Default Configuration
•DSS capability allowed at each keyset.
•All extension DSS keys access extension 300.
Programming
Required Programming
➣E- Extensions, EH- Suppress DSS Lamps
Allow/deny DSS capability at each extension. [Y=deny DSS, N=allow DSS]
Other Programming
None
Related Features
Alphanumeric Display
If an extension has DSS denied in EH programming, the user does not see the display, DSS LAMP
FIELD after pressing ICM.
Call Waiting (Camp-On)
After hearing busy tone, a DSS caller can camp-on to a busy extension.
Intercom
Extension users can use these features as an alternative to dialing Intercom calls.
Off-Hook Signaling
An extension’s DSS keys always activate Off-Hook Signaling (if allowed at the destination).
Features: Introduction - Direct Trunk Access
DIRECT STATION SELECTION, EXTENSION
N1870SWG04   Issue 1-0FEATURES   95 
						

							Feature Operation
To program your DSS keys:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If your extension has DSS denied in EH programming, ICM does not light.
3. Press PGM/#.
Listen for: Dial tone stops
4. Press DSS key you want to program.
5. Dial extension number you want DSS key to call.
Listen for: Dial tone stops
To clear a DSS key, press * instead of dialing the extension number.
User-Programmable Feature...
You can also use the procedure below to assign your keyset’s DSS keys.
PGM# + DSS + DSS key + ext. + SAVE
To call another extension using your DSS keys:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
Your DSS keys now function as a Busy Lamp Field for the assigned extensions.
If your extension has DSS denied in EH programming, ICM does not light.
3. Press DSS key.
Listen for: Two beeps
If you hear ringing, wait for the called party to answer before speaking.
If you hear busy, you can dial 2 to Camp-On (i.e., send a Call Waiting signal).
Features: Introduction - Direct Trunk Access
DIRECT STATION SELECTION, EXTENSION
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							DIRECT TRUNK ACCESS
Description
Direct Trunk Access lets an extension user access (seize) an individual trunk.  After seizing the trunk, the user
can dial any outside telephone number without toll restriction.  An extension’s Class of Service allows or denies
Direct Trunk Access.  The system administrator typically permits Direct Trunk Access for attendants and se-
lected extensions.  In addition to providing unrestricted dialing, Direct Trunk Access lets maintenance personnel
test individual trunks.
Conditions 
None
Default Configuration
•Direct Trunk Access disabled for COS 01-27
•Direct Trunk Access allowed for COS 00 and 30 (attendants).
Programming
Required Programming
➣CP- Direct Trunk Access and Trunk Camp-On (BY2:0)
Enable/disable Direct Trunk Access in Class of Service. [1-enable, 0=disable]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣E- Extensions, ED- Trunk Control, Access Control
Assign access for each trunk that the user should be able seize using Direct Trunk Access.
[Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Call-Out Control
Enable call-out for each trunk that the user should be able to seize using Direct Trunk Access.
[Y=allow, N=deny]
Other Programming
None
Related Features
Automatic Route Selection 
Direct Trunk Access bypasses ARS.
Call Waiting (Camp-On)
An extension user with Direct Trunk Access can dial 2 to camp-on to a busy trunk.
Central Office Calls, Placing
Direct Trunk Access lets an extension user dial, review and correct a number before the system dials it
out.
Forced Trunk Disconnect
An extension user with Direct Trunk Access can use Forced Trunk Disconnect.
Line (Trunk) Queuing
An extension user with Direct Trunk Access can dial 2 to camp-on to a busy trunk.
Removing Trunks and Extensions From Service
If Direct Trunk Access uncovers a defective trunk, the attendant can remove it from service.
Speed Dial
An extension with Direct Trunk Access can program System Speed Dial numbers.
Toll Restriction
The system will not restrict calls placed using Direct Trunk Access.
Features: Introduction - Direct Trunk Access
DIRECT TRUNK ACCESS
N1870SWG04   Issue 1-0FEATURES   97 
						

							Feature Operation
To directly access a trunk for an outside call:
1. Lift handset.
2. Press ICM
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Dial trunk extension number (e.g., 480).
Listen for: Dial tone
Features: Introduction - Direct Trunk Access
DIRECT TRUNK ACCESS
98   FEATURESN1870SWG04   Issue 1-0 
						

							Features: Directed Call Pickup - Forced Trunk DisconnectDIRECTED CALL PICKUP
Description
Directed Call Pickup permits an extension user to intercept a call ringing another extension.  This allows a user
to conveniently answer a co-worker’s call from their own telephone.
Conditions 
The code to retrieve a Personal Park is the same as Directed Call Pickup and remote Hold Retrieve.  When a
user dials the code, the system picks up calls at the dialed extension in the following order:
1. Ringing Intercom calls
2. Personal Park calls (see Call Park)
3. Ringing outside calls and DILs
4. Calls on Hold (see Hold)
5. Universal Night Answer(UNA) calls (see Night Answer)
Default Configuration
Directed Call Pickup allowed.
Programming
Required Programming
None
Other Programming
➣E- Extensions, ED- Trunk Control, Access Control
An extension can only intercept calls to which it has access. [Y=enable, N=disable]
Related Features
Attendant Positions
Directed Call Pickup will pick up a call ringing an attendant only if the user dials the attendant’s exten-
sion number (e.g., 300).
Call Coverage Keys
Directed Call Pickup will not pick up a call ringing a Call Coverage Key.
Digital Door Box
Directed Call Pickup cannot pick up a Door Box call at another extension.
Group Call Pickup
An extension user can implement Directed Call Pickup to answer a call ringing another extension.  The
user must know the ringing phone’s extension number.
Group Ring (Ring Groups)
An extension user can use Directed Call Pickup to pick up a call ringing another extension’s ring group.
However, the extension must have access to the trunk (in ED).
Feature Operation
To intercept a call using Directed Call Pickup:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Dial *.
4. Dial number of ringing extension.
Listen for: Conversation with caller
5. Dial 0 for UNA calls.
 DIRECTED CALL PICKUP
N1870SWG04   Issue 1-0FEATURES  99