Nitsuko Digital System Feature And Terminal Programming Manual

							HEADSET COMPATIBILITY
Description
A keyset or ESL user can utilize a customer-provided headset in place of the handset.  Like using Handsfree, us-
ing the headset frees up the user’s hands for other work.  However, headset operation also provides privacy not
available from Handsfree.
While in the headset mode, the keyset user can hear the following system signals muted in the headset:
•Ringing
•Paging
•Background Music (BGM)
The recommended headset is the Plantronic Supra Star Mate (Model MH0530-1).
CAUTION:
Use of a headset on an extension that is not properly programmed may be harmful to the user.  Ringing signals
produced by the headset may be painfully loud.
CAUTION:
Do not enable Distinctive Ringing for trunks if any extensions have headsets.
Conditions
An attendant keyset with a headset should also have a DSS Console (see Feature Operation).
Default Configuration
Headset operation disabled.
Programming
Required Programming
➣E- Extensions, EF- Headset Mode
Enable Headset Compatibility for each keyset that has a headset. [Y=enable, N=disable]
Other Programming
None
Related Features
Automatic Handsfree
An extension with Headset Compatibility cannot also have Automatic Handsfree.
Distinctive Ringing, Tones and Flash Patterns
Do not enable Distinctive Ringing for trunks if any extensions have headsets.
Group Listen
Headset mode disables Group Listen.
Handsfree (Speakerphone) and Monitor
Enabling the headset at an extension always disables Handsfree.
Intercom
Headset mode disables incoming Intercom voice announcements.
Microphone Mute
Headset mode disables Microphone Mute.
Paging
Headset users hear Paging announcements in the headset.
Prime Line Selection
Prime Line Selection does not apply to an attendant in the headset mode.
Features: Group Call Pickup - Release Key
HEADSET COMPATIBILITY
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							Release Key
If a non-attendant keyset is in the headset mode, the HF key functions as the Release key.  Attendants
must use the RLS key to hang up calls.
Ringing Line Preference
An attendant with a headset should not also have Ringing Line Preference.
Volume Controls
The user can also adjust the volume of the signals in a customer-provided headset.
Feature Operation
To install the headset:
1. Make sure your phone is idle and programmed for headset operation.
2. Unplug the handset.
Leave the handset in the handset cradle.
3. Plug in the headset.
To operate the headset (except for attendants):
1.
-Press HF whenever you see the instruction, Lift handset.
OR
-Press HF whenever you see the instruction, Hang up.
The HF key functions as a Release key.
To answer a call using the headset (attendants only):
1. Press RLS on DSS Console.
If you have Ringing Line Preference, this answers the call.
2. Press the flashing line or Intercom loop key.
Listen for: Conversation with caller
To place a call using the headset (attendants only):
1. Press RLS on DSS Console.
2. Press the flashing line or Intercom loop key.
If you have Ringing Line Preference, press the line or Intercom loop key before pressing RLS.
Listen for: Dial tone
User-Programmable Feature...
You can allow or deny Headset operation for your keyset.
PGM# + HS + Y(es) or N(o) + SAVE
Features: Group Call Pickup - Release Key
HEADSET COMPATIBILITY
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							HOLD
Description
Hold lets an extension user put a call in a temporary waiting state.  The caller on Hold hears silence or Music on
Hold, not conversation in the extension user’s work area.  While the call waits on Hold, the extension user may
process other calls or use a system feature.
There are three types of Hold:
•Hold (also called System Hold)
•Exclusive Hold
•Automatic Hold
Regular Hold
With regular Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other
keysets.  Any keyset user with the flashing line key can pick up the call.  An extension user can also place an In-
tercom call on Hold. However, Intercom calls on Hold do not indicate at any other extensions.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold.  The trunk appears
busy to all other keysets that have a key for the trunk.  For keysets, Exclusive Hold always occurs for outside
calls unless the keyset has a line key, loop key or DSS Console line key.  Note that ESL sets can only place out-
side calls on Exclusive Hold.
Automatic Hold
Automatic Hold occurs when a user initiates another feature while already on a call.  The system places a call on
Hold automatically when the user presses:
•ICM
•CONF
•A line, Call Coverage, Hotline or Page key
Calls left on Hold recall the extension which placed them on Hold after the Hold Recall interval.  If still unre-
trieved, abandoned outside calls ring all extensions that normally receive ringing for the trunk.
Conditions 
The code to retrieve a Personal Park is the same as Directed Call Pickup and remote Hold Retrieve.  When a
user dials the code, the system picks up calls at the dialed extension in the following order:
1. Ringing Intercom calls (see Directed Call Pickup)
2. Personal Park calls (see Call Park)
3. Ringing outside calls and DILs (see Directed Call Pickup)
4. Calls on Hold (see Hold)
Default Configuration
Hold allowed at all extensions.  The Hold Recall interval is 30 seconds.
Programming
Required Programming
➣QT- System Timers, Hold Recall Time
Set the Hold Recall interval. [0-970 seconds]
Other Programming
➣E- Extensions, ED- Trunk Control, Ring Control
An extension must have access to a trunk to pick it up from Hold.
[R=immediate ring, D=delayed ring, L=lamp only (no ring), N=night ring]
➣KS- Programming Keys for Keysets
Assign a loop key to every keyset.  Otherwise, calls without an appearance go on Hold under the HOLD
key.
Features: Group Call Pickup - Release Key
HOLD
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							[9=switched loop, 9 and a line group # (0-8)=fixed loop]
Related Features
Attendant Positions
The attendant has Automatic Hold for all calls.
Direct Station Selection, DSS Console
For attendants, pressing a DSS Console key always activates Automatic Hold.  For non-attendant
keysets, pressing a DSS key never activates Automatic Hold.  The keyset user must press HOLD, ICM or
CONF first.
Intercom
An extension user should not hang up after placing a Handsfree or Voice-Announced Intercom call on
Hold.  If the user hangs up, the system cuts off the call.
Music on Hold
If installed, MOH provides music to callers on Hold.
Feature Operation
To place an Intercom or outside call on Hold:
If you have an ESL set, this procedure places outside calls on Exclusive Hold.
1. Press HOLD.
2. Hang up.
If the called party answers without using the handset, the system disconnects the call if you hang
up.
To place an outside call on Exclusive Hold:
This procedure does not apply to Intercom calls or ESL sets.
1. Press HOLD twice.
2. Hang up.
To retrieve an outside call on Hold:
If the call has been left on Hold too long (past the Hold Recall time):
1. Lift handset.
2.
-At a keyset, press flashing line key.
OR
-At an ESL set, press HOLD.
To retrieve an outside call on Hold at another extension:
This is useful for a call that is not on one of your line keys.
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Dial *.
4. Dial trunk access code (e.g., 801) or extension number.
Listen for: Conversation with previously held party.
Features: Group Call Pickup - Release Key
HOLD
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							To retrieve an Intercom call from Hold:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL step, skip this step.
3. Press HOLD.
Listen for: Conversation with party previously on Hold
Features: Group Call Pickup - Release Key
HOLD
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							HOTLINE
Description
Hotline gives a keyset user one-button calling and Transfer to another extension (the Hotline partner).  Hotline
helps co-worker’s that work closely together.  The Hotline partners can call or Transfer calls to each other just
by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
When the key is...The extension is...
OFF Idle
On Busy or ringing
Fast Flash DND
Conditions 
None
Default Configuration
No Hotline keys assigned.
Programming
Required Programming
➣KS- Programming Keys for Keysets
Assign an extension’s Hotline keys.  An extension can have more than one Hotline partner.
[Enter extension # for Hotline]
Other Programming
None
Related Features
Digital Door Box 
An extension can have a Call Coverage or Hotline key for a Door Box.  This gives the extension a BLF,
one button calling and one button answering for the Door Box.
Do Not Disturb
An extension user can use Hotline to override their partner’s Do Not Disturb.
Extension Hunting
A Call Coverage or Hotline key for the UCD master extension provides a UCD group BLF and simpli-
fied Transfer.
Group Ring (Ring Groups)
A Ring Group cannot be programmed as a Hotline key.
Intercom
Extension users can use this feature as an alternative to dialing Intercom calls.
Off-Hook Signaling
An extension’s Hotline keys always activate Off-Hook Signaling (if allowed at the destination).
Transfer
Hotline provides one-button call Transfer.
Features: Group Call Pickup - Release Key
HOTLINE
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							Feature Operation
To place a call to your Hotline partner:
1. Lift handset.
To make the call handsfree, skip this step.
2. Press Hotline key.
Listen for: Two beeps
If the Hotline key is lit, this automatically activates Off-Hook Signaling.
If the Hotline is flashing fast (in DND), press Hotline again to make your partner’s phone ring
(i.e., override DND).  The attendant can also use this feature to override any DND in the system.
To Transfer your outside call to your Hotline partner:
1. Press Hotline key.
Listen for: Two beeps
If the Hotline key is lit, this automatically activates Off-Hook Signaling.
If the Hotline is flashing fast (in DND), press Hotline again to make your partner’s phone ring
(i.e., override DND).
2.
-Announce call and hang up.
OR
-Hang up to have the call wait at your Hotline partner unannounced.
If unanswered, the call recalls like a normal transferred call.
To answer a call from your Hotline partner:
Listen for: Two beeps
1.
-Speak toward phone.
OR
-Lift handset for privacy.
User-Programmable Feature...
If you have a Hotline key, you can change your keyset’s Hotline assignment.
PGM# + HL + Hotline Key + ext. + SAVE
Features: Group Call Pickup - Release Key
HOTLINE
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							INTERCEPT OF CALLS
Description
The system may intercept (prevent) certain calls a user places. Intercept can occur when:
•The user dials an invalid code
•The user places a call to an unassigned (uninstalled) extension
•The user places an outside call not allowed by Automatic Route Selection or Toll Restriction
After intercepting the call, the system sends fast busy tone to the user (refer to Table 3, page 10).  If the system
has Voice Prompting Messages, a voice message also plays. Additionally, the display on a keyset display tele-
phone may show explanatory messages.
Conditions 
None
Default Configuration
Intercept always occurs when appropriate.
Programming
Required Programming
None
Other Programming
None
Related Features
Alphanumeric Display
The display on a display telephone may show explanatory messages when the system intercepts a call.
Voice Prompting Messages
Available in Software Levels:
BaseAUX 
N/A
> 02.10
A VMU module is required for Voice Prompting Messages.
Feature Operation
None
Features: Group Call Pickup - Release Key
INTERCEPT OF CALLS
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							INTERCOM
Description
Intercom gives every extension user dial access to every other extension.  This provides the system with com-
plete internal calling capability.  The system universally allows Intercom calling.
Intercom calls can ring or voice-announce at the called extension.  Depending on system programming and ex-
tension user options, any keyset or ESL set can receive a voice-announced Intercom call.  The system adminis-
trator can:
•Enable/disable voice-announced Intercom calls system-wide
•Enable/disable handsfree reply system-wide
•If allowed system-wide, enable/disable incoming voice-announced Intercom calls for each extension
Each extension user can:
•Force Intercom calls they place to ring the called extension, regardless of other programming
•If allowed system-wide, enable/disable voice-announce for their incoming Intercom calls
Conditions 
None
Default Configuration
Intercom calls always allowed.  All Intercom calls voice-announce at the called extension.
Programming
Required Programming
None
Other Programming
➣E- Extensions, E9- Attendant (Operator) Assignment
Assign the attendant reached when the user dials 0.
➣E- Extensions, EF- Incoming Voice Call Through Telephone Speaker
For each extension, enable/disable voice-announced Intercom calls. [Y-enable, N=disable]
➣NP- Programming Names and Messages
Program a name for each extension. [16 digits maximum]
➣QA- Number Plan, Ringdown Digit
If desired, change the digit used to activate Forced Intercom Ringing (also affect Group Call Pickup,
Meet-Me Conference, and Paging).
➣QA- Number Plan, Block of First 100 Extensions Digit / QA- Number Plan, Block of Second
100 Extensions Digit
If desired, change the digits that define the first digit of extension numbers (also affects Call Waiting and
Paging).
➣QC- Operator Programming, Operator Extensions
Assign extensions as attendants (01-04).
➣QJ- Intercom Call Control, Voice Call
Enable/disable voice-announced Intercom calls system-wide. [Y-enable, N=disable]
➣QJ- Intercom Call Control, Handsfree Reply
Enable/Disable handsfree reply to voice-announced Intercom calls system-wide. [Y-enable, N=disable]
Features: Group Call Pickup - Release Key
INTERCOM
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							Related Features
Alphanumeric Display
The display on the display telephone shows the caller’s Intercom number or name (if programmed).
Attendant Positions
Attendants cannot receive voice-announced Intercom calls.
Call Coverage Keys / Direct Station Selection, Extension / Hotline
Extension users can use these features as an alternative to dialing Intercom calls.
Call Waiting (Camp-On) / Callback / Off-Hook Signaling (Whisper Page)
After placing an Intercom call to a busy extension, the user can:
•Leave a Callback request
•Camp-on (wait in line off hook)
•Send an off-hook signal or Whisper Page to a handset
Directory Dialing
Extension users can use Directory Dialing as an alternative to dialing Intercom calls.
Extension Hunting
Voice-announced Intercom calls do not initiate hunting.
Handsfree (Speakerphone) and Monitor
An extension must have a speakerphone to initiate a voice-announced Intercom call Handsfree.
Headset Compatibility
Extensions in the headset mode cannot receive voice-announced Intercom calls.
Hold
An extension user should not hang up after placing a Handsfree or Voice-Announced Intercom call on
Hold.  If the user hangs up, the system cuts off the call.
Message Waiting
An extension user can leave a Message Waiting request at a busy or unanswered extension.
Microphone Mute
If an extension has Microphone Mute enabled, the incoming voice-announce beeps are farther apart than
when Microphone Mute is disabled.
Non-Blocking Architecture
The system has 56 dialing buffers.  An extension uses a dialing buffer when dialing digits for Intercom or
trunk calls.  This means that a total of 56 extensions can dial digits simultaneously.
Ringing Line Preference
If an extension has an Intercom and an outside call ringing, Ringing Line Preference answers the inter-
com call.
Silent Monitor
When monitoring Intercom calls, the monitoring user hears only the conversation into the busy exten-
sion.  The monitoring user does not hear the busy extension user’s voice.
Speed Dial
A user can have an Intercom number stored at a One-Touch Speed Dial key.  If the user stores the digit 1
before the extension number, the key forces Intercom ringing at the called extension.
Tenant Service
Members of one tenant group can place Intercom calls to members of another tenant group.
Toll Restriction
An extension in a tenant group can have night mode restriction (e.g., CP- Allow Only Intercom Calls at
Night [BY0:2] is 1). The restriction takes effect when the extension’s operator activates Night Answer.
Features: Group Call Pickup - Release Key
INTERCOM
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