Nitsuko Digital System Feature And Terminal Programming Manual

							FORCED TRUNK DISCONNECT
Description
An extension user can implement Forced Trunk Disconnect to disconnect (release) another extension’s active
outside call. The user can then place a call on the released trunk. When a trunk is released, it will not apply toll
restriction.  Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are
available.  Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is
no conversation.  This can happen if a trunk does not properly disconnect when the outside party hangs up.
The system administrator normally permits Forced Trunk Disconnect only at attendants and selected extensions.
Conditions
None
Default Configuration
Forced Trunk Disconnect allowed for attendants and extensions with COS 00.
Programming
Required Programming
➣CP- Direct Trunk Access and Trunk Camp-On (BY2:0)
Assign Direct Trunk Access to each extension that should have Forced Trunk Disconnect capability.
[1=enable, 0=disable]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
Other Programming
➣E- Extensions, E8- Line Access Options, Key Access to Outbound Lines
If enabled, user can press a line key to place a call (if also allowed by ED programming).
[Y=enable, N=disable]
➣E- Extensions, E8- Line Access Options, Allow Line Code Dial-Up
If enabled, user can dial 801-873 to access trunks 1-72. [Y=enable, N=disable]
➣E- Extensions, ED- Trunk Control, Access Control
Assign access for each trunk on which the user should be able to place calls. [Y=enable, N=disable]
➣E- Extensions, ED- Trunk Control, Call-Out Control
Enable call-out for each trunk on which the user should be able to place calls. [Y=enable, N=disable]
➣KS- Programming Keys for Keysets
Program the types of keys that allow the extension user to place trunk calls. (see page 439)
Related Features
Automatic Route Selection / Toll Restriction
The system subjects the call on the released trunk to normal ARS routing or Toll Restriction.
Direct Trunk Access
Forced Trunk Disconnect requires that the extension have Direct Trunk Access capability.
Speed Dial
An extension with Forced Trunk Disconnect/Direct Trunk Access can also program System Speed Dial
numbers.
FORCED TRUNK DISCONNECT
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							Feature Operation
To disconnect a busy trunk (by dialing a code):
1. Lift handset.
2. Press Intercom.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Dial trunk extension number (e.g., 480) or trunk access code (e.g., 801), or press line key.
Listen for: Busy tone
If you dial the trunk access code, wait for voice prompt to complete.
4. Dial PGM#.
Listen for: Dial tone
To place a call on the trunk you just disconnected, repeat step 3.
To disconnect a busy trunk (by pressing a line key):
1. Lift handset.
2. Press illuminated line key.
Listen for: Busy tone
3. Dial PGM#.
Listen for: Dial tone
To place a call on the trunk you just disconnected, press line key again.
 FORCED TRUNK DISCONNECT
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							- For Your Notes -
FORCED TRUNK DISCONNECT
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							Features: Group Call Pickup - Release KeyGROUP CALL PICKUP
Description
Group Call Pickup lets an extension user answer a call ringing an extension in their assigned pickup group.
This permits co-workers in the same pickup group to easily answer each other’s ringing calls.  System program-
ming allows a maximum of 23 pickup groups, with an unlimited number of extensions in each group.  However,
an extension can be a member of only one pickup group.
To answer a pickup group call, the user just dials a pickup code.  Optionally, a keyset user can press a special
programmable pickup key.  The keyset user can also assign ringing options for their pickup keys:
•Immediate ringing for calls to pickup group members
•Delayed ringing for calls to pickup group members
•No ringing for calls to pickup group members
A trunk can also be a member of a pickup group.  A call ringing the trunk activates Group Call Pickup coverage
for the programmed group.
Conditions 
An extension with a programmable pickup key does not have to be a member of a pickup group.
Default Configuration
No pickup groups assigned.
Programming
Required Programming
➣E- Extensions/Trunks, EC- Extension Call Pickup Group / EC- Trunk Call Pickup Group
For extensions and trunks, assign the Group Call Pickup number (01-23).
Other Programming
➣E- Extensions, ED- Trunk Control, Access Control
An extension can only pick up trunks to which it has access. [Y=enable, N=disable]
➣KS- Programming Keys for Keysets
Assign a pickup group to a programmable key [G + group number].  An extension can have more than
one pickup key.  Also, program ringing option for pickup group calls (no ring, immediate ring or delayed
ring).
➣QT- System Timers, Delayed Ring Interval
Set the Delayed Ring Interval for Group Call Pickup calls with delayed ringing. [1-10]
Related Features
Attendant Positions
Attendants cannot change ringing for their Pickup Group calls (see Feature Operation).
Direct Inward Line (DIL)
A DIL ringing a Pickup Group member activates Pickup Group coverage for the member extensions.
Directed Call Pickup
An extension user can implement Directed Call Pickup to answer a call ringing another extension.  The
user must know the ringing phone’s extension number.
Group Ring (Ring Groups)
Group Call Pickup cannot pick up a Ring Group call.
Ringing Line Preference
A ringing group Call Pickup key will not activate Ringing Line Preference.
Silent Monitor
An extension can only monitor other extensions in their Pickup Group.  An extension not assigned to a
group (00) can monitor any system extension.
Speed Dial
An extension user can have Group Call Pickup codes stored with a One-Touch Speed Dial key.
Features: Group Call Pickup - Release Key
GROUP CALL PICKUP
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							Feature Operation
To answer a call you hear ringing another extension in your pickup group (if you don’t have a pickup
key):
1. Lift handset.
2. Press ICM
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press *.
Listen for: Dial tone stops
4. Dial 1.
Listen for: Conversation with caller
To answer a call you hear ringing your pickup key (keyset only):
1. Lift handset.
2. Press pickup group key.
Line key On (red/green) if an outside call
Listen for: Conversation with caller
User-Programmable Feature...
You can assign ringing to your keyset’s pickup group keys.
Ring Assignment
PGM# + RA + Line key + Y(es) or N(o) + SAVE
Delayed Ring Assignment
PGM# + DRA + Line key + Y(es) or N(o) + SAVE
Features: Group Call Pickup - Release Key
GROUP CALL PICKUP
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							GROUP LISTEN
Description
With Group Listen, a keyset user can talk on the handset and have the caller’s voice broadcast over the tele-
phone speaker. Group Listen lets others in the user’s work area listen to the conversation.
Conditions 
None
Default Configuration
Group Listen allowed at all keysets.
Programming
Required Programming
➣E- Extensions, EF- Headset Mode
Disable headset mode for all extensions that should have Group Listen. [Y=enable, N=disable]
Other Programming
None
Related Features
Attendant Positions
Attendants cannot use Group Listen.
Headset Compatibility
An extension with Headset Compatibility cannot use Group Listen.
Feature Operation
To initiate Group Listen:
1. Place or answer call using handset.
Listen for: Conversation with caller
2. Press HF, but do not hang up.
Your caller ’s voice comes through your handset and your telephone speaker.
To cancel Group Listen (without hanging up on your call):
1. Do not hang up.
2. Press HF.
Listen for: Your caller’s voice in your handset only
Features: Group Call Pickup - Release Key
GROUP LISTEN
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							GROUP RING (RING GROUPS)
Description
Group Ring permits the system administrator to arrange extensions into groups for answering calls.  When a call
comes into the Ring Group, all extensions in the group ring simultaneously.  Any user in the Ring Group can an-
swer the call by just lifting the handset.  The ringing call can be:
•A Direct Inward Line to the Ring Group
•An outside call transferred to the Ring Group
•An Intercom call to the Ring Group
During programming, the system administrator assigns extensions to Ring Groups.  The system automatically
assigns each group a DIL number (for programming purposes) and an Intercom number.
SystemGroup
NumberDIL
NumberIntercom
Number
Base 01-08 364-371 364-371
AUX 
> Y3.00 01-08 396-403 396-403
Any changes made to the numbering plan may affect the above features.
Conditions 
None
Default Configuration
No Ring Groups programmed.
Programming
Required Programming
➣E- Extensions, EE- Ring Group
Assign a Ring Group number (01-08) for each extension.  Do not assign more than 30 extensions in a
CEU to the same Ring Group.  If the ring group must have more than 30 members, use extensions in an
expansion cabinet (if available).
Other Programming
None
Related Features
Analog Station Interface (ASI)
An ASI can’t be a member of a Ring Group.
Attendant Positions
Attendants cannot be in Ring Groups.
Automatic Call Distribution  / Extension Hunting
Ring Group calls do not activate ACD or hunting.
Automatic Handsfree
An extension user cannot use Automatic Handsfree to answer a Ring Group call.
Call Coverage Keys
A Station Call Coverage key can pick up a Ring Group call.  When programming, make sure to use the
extension number of the phone to be covered, not the Ring Group’s intercom number.
Call Forwarding
Call Forwarding does not reroute Ring Group calls.
Call Waiting (Camp-On)
An Intercom caller or trunk cannot send Call Waiting tones to a Ring Group.  The call just waits for an
extension in the group to become free.
Features: Group Call Pickup - Release Key
GROUP RING (RING GROUPS)
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							Central Office Calls, Answering
DILs to a Ring Group ring all extensions in the ring group directly.
Direct Inward Line (DIL)
DILs can terminate at a Ring Group during the day.  A call ringing the DIL causes all phones in the group
to ring.  The trunk rings the programmed EI destination at night.
Directed Call Pickup
An extension user can use Directed Call Pickup to pick up a call ringing another extension’s ring group.
However, the extension must have access to the trunk (in ED).
External Alerting Devices
A Ring Group can be an external relay Pageowner.  Calls to the Ring Group activate the associated relay.
Group Call Pickup
Group Call Pickup cannot pick up a call ringing a Ring Group.
Hotline
A Ring Group cannot be programmed as a Hotline key.
Night Answer (Off-Hours Ringing)
An ANA call to a ring group rings all members of the group.  The trunk never diverts to all extensions
with programmed ring and access.
Ringing Line Preference
If an extension with Ringing Line Preference has a Group Ring call and an outside call ringing, the exten-
sion answers the Group Ring call first.
Speed Dial
An extension can have a Ring Group number in a One-Touch Speed Dial key.
Transfer
A call transferred to a Ring Group will not recall the transferring extension.  The call continues to ring
the group until answered or until the calling party hangs up.
Feature Operation
To place a call to a Ring Group:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Dial Ring Group number.
Listen for: Ringing
To answer a call ringing your Ring Group:
Listen for: Trunk or ICM ring
1. Lift handset.
Listen for: Conversation with caller
If you have a loop key for the call, the key lights only after you answer the call.
To answer a call ringing someone else’s Ring Group:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press *.
Listen for: Dial tone stops
4. Dial the Ring Group number.
Listen for: Conversation with caller
Features: Group Call Pickup - Release Key
GROUP RING (RING GROUPS)
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							HANDSFREE (SPEAKERPHONE) AND MONITOR
Description
With Handsfree (Speakerphone), keyset users may process calls using the speaker and microphone in the tele-
phone (instead of the handset).  Handsfree is a convenience for workers who don’t have a free hand to pick up
the handset.  For example, a terminal operator could continue to enter data with both hands while talking on the
phone.  The system allows 12 simultaneous Handsfree conversations per base unit.  In addition, Handsfree re-
quires a keyset with Handsfree (Speakerphone) capability.
Monitor, like Handsfree, also allows on-hook monitoring of calls.  However, with Monitor the keyset user must
lift the handset to speak.  Monitor occurs on keysets that do not have Handsfree capability.  The system allows
any number of extensions to Monitor calls simultaneously.
Conditions 
None
Default Configuration
•All keysets with Handsfree capability have Handsfree.
•All keysets without Handsfree capability have Monitor.
Programming
Required Programming
➣E- Extensions, EF- Headset Mode
Disable Headset Compatibility for each extension that should have Handsfree or Monitor.
[Y=enable, N=disable]
Other Programming
None
Related Features
Attendant Positions
Attendants do not have Handsfree.
Automatic Handsfree
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key --
without pressing HF first.  Users with Monitor must lift the handset to speak.
Headset Compatibility
A keyset with Headset Compatibility does not have Handsfree or Monitor.
Intercom
Depending on system programming, any keyset user can answer an Intercom voice announcement
Handsfree.  This function does not require Handsfree capability.  However, an extension must have a
speakerphone to initiate a voice-announced Intercom call Handsfree.
Microphone Mute
An extension user can turn off the phone’s microphone at any time.
Non-Blocking Architecture
The system allows 12 simultaneous Handsfree (speakerphone) calls per cabinet.
Off-Hook Signaling
While on a Handsfree call, an extension user may hear an off-hook signal (single beep, repeated).
Features: Group Call Pickup - Release Key
HANDSFREE (SPEAKERPHONE) AND MONITOR
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							Feature Operation
Where the instructions in this manual tell you to lift handset, you can press HF instead.
To find out if your phone has Handsfree:
1. Do not lift handset.
2. Press HF.
If MIC/DND lights, your phone doesn’t have Handsfree or all system Handsfree circuits are busy.
The HF key doesn’t light for incoming voice-announced Intercom calls.
If MIC/DND doesn’t light, your phone has Handsfree.  The HF key also lights for incoming voice-
announced Intercom calls.
To talk Handsfree:
1. Speak toward phone.
To hang up a Handsfree call:
1. Press HF.
To change a handset call into a Handsfree call:
1. Press HF.
2. Hang up.
To change a Handsfree call into a handset call:
1. Lift handset.
Features: Group Call Pickup - Release Key
HANDSFREE (SPEAKERPHONE) AND MONITOR
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