Nitsuko Digital System Feature And Terminal Programming Manual

							Line (Trunk) Rotaries (Hybrid Only)
Loop keys use the programmed trunk rotaries.
Feature Operation
To place a call using a switched loop key (Hybrid only):
1. Lift handset.
2. Press fixed loop key.
Listen for: Dial Tone
3. Dial second digit of trunk group code (0 for 90, 1 for 91).
4. Dial number.
To place a call using a fixed loop key (Hybrid only):
1. Lift handset.
2. Press fixed loop key.
Listen for: Dial Tone
3. Dial number.
To answer a call ringing a loop key:
Listen for: CO Ring
1. Lift handset.
2. Press flashing loop key.
Listen for: Conversation with caller
Features: Group Call Pickup - Release Key
LOOP KEYS
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							MEET-ME CONFERENCE
Description
With Meet-Me Conference, an extension user can set up a Conference with up to two other inside parties.  Each
party joins the Conference by dialing a Meet-Me Conference access code (within one minute).  Meet-Me Confer-
ence lets three extension users have a telephone meeting -- without leaving the office.
In addition to Meet-Me Conference, the following features also allow three-party calls:
•Conference
•Intrusion
•Privacy Release Groups
•Tandem Calls
Conditions 
The system supports two Meet-Me Conferences (at codes 11 and 12).  The system supports eight simultaneous
three-party conversations.
Default Configuration
Meet-Me Conference always allowed.
Programming
Required Programming
None
Other Programming
None
Related Features
Conference
Conference lets an extension user add an additional party to their conversation.  
Conference has an initiator (controller):  Meet-Me Conference does not.
Features: Group Call Pickup - Release Key
MEET-ME CONFERENCE
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							Feature Operation
To set up a Meet-Me Conference:
1. Page desired parties and announce Meet-Me Conference code (11 or 12).
2. Press ICM.
Listen for: Dial tone
3. Dial Meet-Me Conference access code (11-12).
Listen for: Conversation with Conference members
To join a Meet-Me Conference:
1. Lift handset.
2. Press ICM
Listen for: Dial tone
3. Dial Meet-Me Conference access code (11 or 12).
Listen for: Conversation with Conference members
Features: Group Call Pickup - Release Key
MEET-ME CONFERENCE
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							MESSAGE CENTER
Description
Available in Software Levels:
BaseAUX 
N/A
> 02.10
Available in Voice Mail Software Levels:
NVM-202NVM-2000
> 1.03
>2.06
A Message Center is a shared mailbox available to any keyset user with a programmed Message Center key.
Any keyset user with a Message Center key can leave a message in the Message Center or listen to messages
others have left. For example, a Service Department dispatcher could have Message Center keys for each of the
company’s products. When all technicians are busy, the dispatcher could send any additional calls to the Mes-
sage Center assigned to the specific product. As technicians become available, they can select the messages for
the product group they want to service first.
Since each Message Center requires an uninstalled (phantom) extension port, the system allows as many Mes-
sage Centers as there are available uninstalled extensions. In addition, a keyset can have as many Message Cen-
ter keys as it has available programmable keys.
Conditions
The NVM-202/2002 must have a subscriber mailbox that corresponds to the Message Center phantom extension
number.
Programming
➣
E- Extensions, E2- Extension Circuit Type
Enter circuit type X for the uninstalled extension used as the Message Center phantom extension.
➣E- Extensions, EA- UCD Group Master Extension Number
Enter 300 (unassigned) for the Message Center phantom extension.
➣KS- Programming Keys for Keysets
For each extension that should have a Message Center key, program a Call Coverage Key (S+ext.) for
the Message Center phantom extension. Enter any ring option for the Call Coverage key; the system ig-
nores the ring option programming.
Note: After programming the options for Message Center, turn off the phone system -  wait a few sec-
onds - then turn it back on.
Feature Operation
To call the Message Center:
1. Lift the handset or press HF.
2. Press the Message Center key.
When the Message Center has messages waiting, your Message Center key flashes at a unique rate called the
DND flash rate.  You log into the mailbox of the Message Center phantom extension. You have all the options
available to any other mailbox subscriber. You cannot, however, press the MSG key while idle to obtain the num-
ber of messages waiting in the Message Center.
Features: Group Call Pickup - Release Key
MESSAGE CENTER
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							MESSAGE WAITING
Description
With Message Waiting, an extension user can leave an indication at a busy or unanswered extension requesting a
return call.  The indication is a flashing MSG key and an optional hourly voice reminder message.  Answering
the Message Waiting automatically calls the extension which left the indication.  Message Waiting ensures that a
user will not have to recall an unanswered extension.  It also ensures that a user will not miss calls when their ex-
tension is busy or unattended.
Additionally, Message Waiting lets extension users:
•Cancel all the messages they left at other extensions
•Cancel all messages left at their extensions
•View and selectively answer messages left at their extensions (display keyset only)
An extension user can leave Messages Waiting at any number of extensions.  Also, any number of extension us-
ers can leave a Message Waiting at the same extension.
Note:
In AUX Module 
> 02.10 this feature works slightly different.  If a user places a call to an extension that has left
them a Message Waiting, the Message Waiting indication remains in force after they hang up. This prevents the
user from inadvertently deleting Message Waitings. For example, John at extension 304 could leave a Message
Waiting for Beth at extension 305. If Beth should call John for some other reason (i.e., not returning the Mes-
sage Waiting), the Message Waiting stays in effect. Beth’s Message Waiting cancels only if she presses ICM and
MSG to return John’s call. In previous software versions, Beth’s Message Waiting would cancel as soon as she
called John.
This enhancement also helps a display telephone user who normally scrolls through their Messages Waiting.
The user can scroll through their messages and place an Intercom call to the party they want to call back. The
Message Waiting remains unless the user specifically cancels it. In previous software versions, the Message
Waiting would cancel automatically.
Note:
An extension user cannot cancel messages they have left at other extensions. In previous software 
versions, the user could do this by calling the extension at which they left the message waiting. 
Conditions 
A power failure or system reset cancels all active Messages Waiting.  Answering the message also cancels the
Message Waiting.  This is true if the called extension doesn’t answer, is busy or is in Do Not Disturb.
Default Configuration
Message Waiting and reminder message allowed.
Programming
Required Programming
None
Other Programming
➣QJ- Intercom Call Control, Alerts (Message)
Enable/disable the periodic Message Waiting reminder. [N=allow, Y=deny]
➣QP- Voice Mail, Mailbox Installed
When voice mail is not installed, this must be set to N(o).
Features: Group Call Pickup - Release Key
MESSAGE WAITING
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							Related Features
Attendant Positions / Digital Door Box
An extension user cannot leave a Message Waiting at an attendant or at a Door Box.
Intercom
An extension user can leave a Message Waiting request at a busy or unanswered extension.
Off-Hook Signaling
An extension user cannot leave a Message Waiting while using Whisper Page.
Voice Mail Compatibility (Integrated Voice Messaging)
Message Waiting will not function if the system has a voice messaging system installed.  The Message
Waiting procedures access extension’s Subscriber Mailbox.
Voice Prompting Messages
Available in Software Levels:
BaseAUX 
N/A
> 02.10
The Message Waiting reminder voice message requires a VMU module.
Feature Operation
To leave a Message Waiting (an at extension that is busy or does not answer):
Listen for: Busy, Ring/Busy, Ringing or two beeps
1.
-At a keyset, press MSG.
OR
-At an ESL set, dial 6.
Listen for: Dial tone
2. Hang up.
The MSG key flashes fast (green) at the called extension (if it is a keyset).
To cancel a Message Waiting you left:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Dial number of extension where you left the message and hang up.
To cancel all messages left at your phone simultaneously:
This also cancels your Callback and Line Queuing requests.
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press # *.
4. Hang up.
Features: Group Call Pickup - Release Key
MESSAGE WAITING
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							To answer a Message Waiting:
Listen for: Periodic reminder message
1. Lift handset.
2.
-At a keyset, press MSG.
-At an ESL set, press * and dial 6.
Listen for: Two beeps or ringing
If you have a keyset and your MSG key continues to flash fast, you have additional messages wait-
ing.
To view and then selectively answer your messages (display telephone only):
Listen for: Periodic reminder message
1. Do not lift handset.
2. Press MSG.
Your phone’s display shows the first extension that left you a message.  Press MSG repeatedly to
see all your messages.
3. When you see the extension you want to call back:
-Lift handset
-Press MSG.
Listen for: Two beeps or ringing
If you have a keyset and your MSG key continues to flash fast, you have additional messages wait-
ing.
Features: Group Call Pickup - Release Key
MESSAGE WAITING
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							MICROPHONE MUTE
Description
Microphone Mute lets a keyset user turn off their phone’s handsfree microphone at any time.  When activated,
Microphone Mute prevents the caller from hearing conversations in the user’s work area.  The user may turn off
the microphone while his telephone is idle, busy on a call or ringing.  The microphone stays off until the user
turns it back on.
Conditions 
None
Default Configuration
Microphone Mute allowed at all keysets.
Programming
Required Programming
None
Other Programming
None
Related Features
Attendant Positions
Microphone Mute is not available to attendants.
Call Forwarding / Personal Greeting / Selectable Display Messages
Turning off Microphone Mute (if enabled) automatically cancels these features.
Do Not Disturb
If a keyset is in DND, turning Microphone Mute on cancels DND.
Handsfree (Speakerphone) and Monitor
If an extension has Microphone Mute enabled, the user can listen Handsfree but cannot respond.
Headset Compatibility
Microphone Mute is not available to keysets in the headset mode.
Intercom
If an extension has Microphone Mute enabled, it broadcasts two long beeps for an incoming voice-an-
nounced Intercom call.  The receiving extension has Handsfree reply disabled.
Feature Operation
To activate Microphone Mute:
1. Press MIC/DND until it lights (green).
You can do this while on a call or when your phone is idle.
To deactivate Microphone Mute:
1. Press MIC/DND until it goes out.
If MIC/DND flashes fast, your phone is in Do Not Disturb.
Features: Group Call Pickup - Release Key
MICROPHONE MUTE
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							MUSIC ON HOLD
Description
Music On Hold (MOH) sends music to calls on Hold, parked calls and calls transferred to a busy extension.
The music lets the caller know that his call is waiting, not forgotten.  Without Music On Hold, the system pro-
vides silence to these types of calls.  Music on Hold requires a customer-provided music source (i.e., tape deck,
receiver, etc.) and an unused trunk circuit.
Note:
In accordance with U.S. copyright law, a license may be required from the American Society of Composers,
Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music and
other material not in the public domain are transmitted through the Music-On-Hold feature of telecommunica-
tions systems.  Nitsuko America hereby disclaims any liability arising out of the failure to obtain such a license.
Conditions 
(A.) Music On Hold (for internal extensions) disables the fourth trunk circuit on the first CO Module in the
main CEU. You cannot use the fourth trunk circuit for trunks.  (Music on Hold for outside calls does not
use the trunk circuit.)  If you want MOH for trunks 9-16, connect the MOH terminals on the main CEU
to the MOH terminals on the expansion CEU.  For MOH, the system provides:
   Input Impedance 100K Ohms
   Maximum Input -10 dBm (244 mV AC)
Refer to the system Hardware Manual for additional installation details.
Default Configuration
Music on Hold not available.
Programming
Required Programming
➣E- Trunks, E2- Trunk Circuit Type
The MOH trunk port must be (circuit type X).
➣QM- Music/Relay Control, BGM
To enable internal MOH, enter Y(es).
➣QM- Music/Relay Control, MOH
To enable MOH for trunk calls, enter Y(es).
Other Programming
➣QM- Music/Relay Control, MOH on Transfer
If enabled (Y), transferred callers can hear Music on Hold.  If disabled (N), transferred callers hear ring-
back tone.
To use the MOH trunk for another function, remember to:
•Enter N for QM- MOH
•Change the trunk to the desired circuit type (using the E2 option)
•Perform a side tone test on the trunk (using the IS- Side Tone Test option)
Features: Group Call Pickup - Release Key
MUSIC ON HOLD
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							Related Features
Background Music
Background Music and Music on Hold can share the same music source.
Conference
While an extension user sets up a Conference, MOH plays to their initial caller.
Hold
If installed, MOH provides music to callers on Hold.
Feature Operation
None
Features: Group Call Pickup - Release Key
MUSIC ON HOLD
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