Nitsuko Digital System Feature And Terminal Programming Manual

							DIRECTORY DIALING
Description
Directory Dialing lets a display keyset user call a Speed Dial or Intercom number by selecting the name associ-
ated with the number.  The user does not have to dial the number -- the user selects the displayed name instead.
There are three types of directories:
•Intercom (I), which dials Intercom numbers
•Personal (P), which dials the user’s Personal Speed Dial numbers
•Company-wide (C), which dials the first 100 System Speed Dial numbers 
•
The directories consist of the names assigned to Speed Dial numbers and to the system extensions.  The system
administrator using a programming terminal can assign names for Intercom, Personal and Company-wide direc-
tories.  Selected users (normally attendants) can also assign names for the Company-wide directory.  Any user
can assign names for their own Personal directory.
Note:
Directory Dialing follows all the programmed options and conditions for Speed Dial and Intercom.  Refer to
these features for the specifics.
Conditions 
(A.) Full Directory Dialing is only available if the system has an AUX Module.  If the system doesn’t have an
AUX Module, it only has Intercom Directory Dialing.
Default Configuration
•Directory dialing allowed.
•No names programmed.
Programming
Required Programming
None
Other Programming
➣E- Extensions, E2- Extension Circuit Type
Assign each display keyset with circuit type 02. 
➣NP- Programming Names and Messages
Assign names to extensions. [16 digits maximum]
➣SP- Programming Extension/System Speed Dial Numbers
Program Speed Dial numbers and assign Speed Dial names.
[trunk # (e.g. 801) or trunk group # (90-98) or I (intercom) + telephone # (up to 32 digits) + name (up to
16 characters)]
Related Features
Intercom
Extension users can use Directory Dialing as an alternative to dialing Intercom calls.
Speed Dial
An extension user can implement Directory Dialing instead of dialing System and Personal Speed Dial
numbers.
DIRECTORY DIALING
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							Feature Operation
To use Directory Dialing:
1. Lift handset.
2. Dial letter for directory.
I (digit 4) for Intercom
P (digit 7) for Personal
C (digit 2) for Company-wide
If you want to scroll through the directory you select, skip to step 5.
3. Dial first letter of directory name.
For example, to call Tim dial T.
When you dial T you see, 1=T, 2=U, 3=V.
4. Dial 1, 2 or 3 to specify the exact letter you want.
The display shows you the first name that begins with the letter you select.  If the name you want
displays, skip to step 6.
5. Press VOL DN or VOL UP to scroll through the directory.
6. When your phone’s display shows the name you want, press DIAL.
To exit Directory Dialing at any time:
1. Hang up.
 DIRECTORY DIALING
N1870SWG04   Issue 1-0FEATURES  101 
						

							DISTINCTIVE RINGING, TONES AND FLASH PATTERNS
Description
Distinctive Ringing, Tones and Flash Patterns provide extension users with audible and visual call status signals.
This lets users tell the types of calls by listening to the ring/tones and watching the keys.  It also helps the users
monitor the progress of their calls.  The following tables (at the beginning of this section) illustrate the various
ringing, tones and flash patterns.
Ta b l e  1 - 1
Ta b l e  1 - 2
Ta b l e  1 - 3System Flash Rates
System Ring Rates
System Tones
Distinctive Ringing for OPX Type Circuits
Extensions and trunks with circuit types 05 and 51 can have Distinctive Ringing enabled or disabled in their
Class of Service.  Auxiliary devices connected to type 05/51 ports may not be compatible with Distinctive Ring-
ing.  If you disable Distinctive Ringing, Intercom and outside calls have a single one-second ring followed by a
pause.  If you enable Distinctive Ringing, trunk calls have two short rings (repeated) followed by a pause.  Inter-
com calls have a single-one second ring followed by a pause.
Distinctive Ringing for Trunks 
Trunk calls can ring an extension with two high-pitched tones, rather than normal ringing.  The extension user
can differentiate between ringing trunks just by listening to the ring pitch.  This is helpful, for example, if the
system has a customer-provided Door Box connected to a trunk circuit.  The Distinctive Ring tells users when a
visitor is at the door.  The Distinctive Ring always has precedence over normal ringing trunks.
CAUTION:
Do not enable Distinctive Ringing for trunks if any extensions have headsets.
Ringback Tone
The ringback tone the system plays to outside callers is one second on and five seconds off.  The system plays
ringback for transferred calls and OPA/Voice Messaging System transfers
Conditions 
None
Default Configuration
Distinctive Ringing, Tones and Flash Patterns always enabled.
Programming
Required Programming
➣CP- Single Ring OPX (BY2:7)
Enable (0) or disable (1) Distinctive Ringing for type 05/51 circuits.
➣E- Extensions, E3- Extension Class of Service
Assign COS to circuit types 05/51. [00-27, 30 for operators]
➣E- Trunks, E3- Trunk Class of Service 
Available in Software Levels:
BaseAUX 
> 
Y5.0
> 
Y2.0
Assign COS 20 to each trunk that should have Distinctive Ringing.
Other Programming
None
DISTINCTIVE RINGING, TONES AND FLASH PATTERNS
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							Related Features
Central Office Calls, Answering
With Aux Module 
> Y2.0/Base Y5.0 and later, selected trunks can have Distinctive Ringing.
Headset Compatibility
Do not enable Distinctive Ringing for trunks if any extensions have headsets.
Voice Mail Compatibility (Integrated Voice Messaging)
ASI ports programmed as VX ports (in EK) do not have Distinctive Ringing.  All calls ring with the ICM
cadence.
Feature Operation
Refer to each feature.
 DISTINCTIVE RINGING, TONES AND FLASH PATTERNS
N1870SWG04   Issue 1-0FEATURES  103 
						

							DO NOT DISTURB
Description
At a keyset, Do Not Disturb (DND) blocks Page announcements, ringing and incoming voice announcements.
DND permits an extension user to work by the phone undisturbed by these system audibles.  When the user acti-
vates DND, incoming trunk calls still flash the line keys.  The user may use the phone in the normal manner for
placing and processing calls.
A user calling an extension in DND hears reorder tone or the voice message, Please do not disturb.  The atten-
dant or Hotline partner (with or without a DSS Console) can override an extension’s DND. 
Conditions 
None
Default Configuration
DND allowed at each keyset.
Programming
Required Programming
➣E- Extensions, EK- Do Not Disturb (DND)
Allow/disallow DND at each extension. [Y=allow, N=deny]
Other Programming
➣KS- Programming Keys for Keysets
To override DND, use this option to assign Hotline partners. [enter extension # for hotline]
Related Features
Alternate Attendant
When the attendant assigns an Alternate Attendant, the system cancels DND for the Alternate.  Atten-
dants cannot place their phones in DND.
Automatic Call Distribution
An ACD supervisor can cancel an agent extension’s DND by returning it to service.
Background Music
When a user activates DND, BGM turns off.  Once the user deactivates DND, BGM remains off.
Call Forwarding
Activating Call Forwarding cancels DND.
Call Forwarding Cancel
When the attendant cancels all Call Forwarding, the system also cancels all DNDs.
Call Waiting (Camp-On)
An extension user cannot dial 2 to send Camp-On tones to a busy extension in Do Not Disturb.
Callback
An extension user cannot leave a Callback at an extension in Do Not Disturb.
Direct Inward Line (DIL)
A DIL to an extension in DND routes to the programmed EI night mode destination.
Extension Hunting
The system treats as busy a hunt group member extension that has DND activated.
Hotline
An extension user can use Hotline to override their partner’s Do Not Disturb.
Intrusion (Barge-In)
Intrusion lets an extension user override another extension’s DND.
Microphone Mute
If a keyset is in DND, turning Microphone Mute on cancels DND.
DO NOT DISTURB
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							Night Answer (Off-Hours Ringing)
An attendant must have DND capability in order to put the system in the night mode.  If a trunk has a
DIL (E9) termination and an ANA (EI) termination, the trunk follows the ANA termination only when
the extension user activates DND.
Off-Hook Signaling / Paging
DND blocks Off-Hook Signaling and Paging announcements.
Voice Prompting Messages
Voice Prompting Messages provide the message, Please do not disturb.  Voice Prompting Messages re-
quire an AUX Module 
> 02.10 with a VMU.
Feature Operation
To put your extension in DND:
1. Do not lift handset.
2. Press DND until it flashes.
To cancel DND at your extension:
1. Do not lift handset.
2. Press DND until it goes out.
To override an extension’s DND using a Hotline key:
You have a Hotline key or DSS Console Hotline key.
1. Lift handset (Optional with a keyset Hotline key).
2. Press Hotline key twice.
Listen for: Ringing
To override an extensions DND by dialing codes:
1. Place Intercom call to extension in DND.
2. Dial 4.
Listen for: Ringing
 DO NOT DISTURB
N1870SWG04   Issue 1-0FEATURES  105 
						

							EQUAL ACCESS COMPATIBILITY
Description
The system’s Toll Restriction package provides Equal Access dialing compatibility.  With Equal Access, the sys-
tem administrator selects the primary toll carrier at installation. This allows the administrator to obtain the most
cost-effective service for leading 1 toll calls.
In addition, Equal Access permits users to access other carriers by dialing specific 10XXX codes.1  Toll Restric-
tion screens the 10XXX codes dialed and compares the dialed code against a programmed Equal Access list.
The list can either selectively allow or deny the dialed code.  Assume, for example, that the Equal Access list is
programmed as an allow list.  If the user dials a code that is in the list, the system allows the call. If the code is
not included in the programmed list, the system denies the call.
Note:
Equal Access is a facility of the local telco.  To have this capability, the system must be installed in an Equal Ac-
cess area.
New Requirements
Available in Software Levels:
BaseAUX 
> 
Y5.0
> Y2.0
The system complies with the new FCC requirements for Equal Access (effective 4/17/92).  The system does
not prevent use of Equal Access.  It can, however, Toll Restrict the telephone number a user dials after the Equal
Access digits.  The separate Equal Access List is eliminated.
Conditions 
None
Default Configuration
Equal Access dialing allowed -- no equal access codes programmed.
Programming
Required Programming
➣AP- Allow Equal Access
NOT Available in Software Levels:
BaseAUX 
> 
Y5.0
> 
Y2.0
For each Toll Restriction Level, allow Equal Access system-wide and program the Equal Access Code
list.  [A=allow, D=deny]
➣CP- Extension Toll Restriction Level (BY1:0-2)
Assign a Toll Restriction Level to each Class of Service.
EQUAL ACCESS COMPATIBILITY
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1The local telephone company assigns these special dialing codes at installation. X may be any digit, 0-9. 
						

							➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to each extension. [00-27, 30 for operators]
➣QQ- No. of Digits in Equal Access Code
Available in Software Levels:
BaseAUX 
> 
Y5.0
> 
Y2.0
Specify the number of digits in the Equal Access Codes [5-9].  For example, 10XXX is a 5-digit code.
Other Programming
➣CP- Allow Only Intercom Calls at Night (BY0:2)
➣CP- Allow Only Local Calls at Night (BY1:4)
➣CP- Allow Only Local Calls (Day or Night) (BY1:3)
If enabled (1), any one of these options can prevent calls allowed by the Equal Access Code list.
[1=enable, 0=disable]
Related Features
Automatic Route Selection
ARS has a unique way of handling Equal Access calls. Refer to these features for the specifics.
Central Office Calls, Placing
Users access trunks for Equal Access calls in the normal way. All trunk programming applies to Equal
Access calls.
Class of Service
Equal Access calls follow all Class of Service dialing restrictions.
Speed Dial
Toll Restriction does not restrict Equal Access calls placed using Speed Dial.  However, the system ad-
ministrator must enter the normally restricted Speed Dial numbers at the programming terminal.
Toll Restriction
Toll Restriction does not restrict Equal Access calls (except according to the Equal Access list).  Note
that with an Aux Module 
> Y2.0/Base Y5.0, the Equal Access list is eliminated.  If an extension’s Toll
Restriction level doesn’t have Active Dial Pad enabled, the system turns off the dial pad six seconds after
dialing the last digit.  For example, if a user dials an Equal Access code and waits more than six seconds,
dialing cannot continue.
Walking Class of Service
Toll Restriction does not restrict Equal Access calls placed using Walking Class of Service.
Feature Operation
None
 EQUAL ACCESS COMPATIBILITY
N1870SWG04   Issue 1-0FEATURES  107 
						

							EXTENDED RINGING
Description
Extended Ringing forces an unanswered call to ring 15 times at an extension before being rerouted (Camp-On
calls do not apply).  This helps users that cannot readily get to their phones to pick up calls (for example, a ware-
house worker).  An extension’s Class of Service enables/disables Extended Ringing.  If an extension has Ex-
tended Ringing:
•An Extension Hunting call or Transfer rings 15 times before the system reroutes it
•A call the extension user has placed on Hold and forgotten recalls for 15 rings before the system reroutes
it
•An unanswered forwarded call (Call Forwarding type 1 or 2) rings 15 times before the system reroutes it
•A DIL rings its terminated extension 15 times before the system reroutes it
NOTE:
Voice mail will only allow a call to ring 5 times.  The Extended Ringing will not override the voice mail’s pro-
gramming.
Conditions 
Extended Ringing overrides QT- System Timers, Number of Rings Before Recall.
Default Configuration
Extended Ringing disabled in all Classes of Service.
Programming
Required Programming
➣CP- Allow Extended Ringing (BY1:5)
Enable/disable Extended Ringing for each Class of Service. [1=enable, 0=disable]
➣E- Extensions, E3- Extension Class of Service
Assign a Class of Service to each extension. [00-27, 30 for operators]
Other Programming
None
Related Features
Transfer
Feature Operation
None
EXTENDED RINGING
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							EXTENSION HUNTING
Description
Extension Hunting routes calls to a predefined group of hunt group member extensions.  A call rings in sequence
through the hunt group until answered at a member extension.  Extension Hunting is helpful, for example, for a
group of co-workers that share responsibility for answering calls.  Each call cycles through the group until an
available member picks it up.
There are three types of Extension Hunting:
•Circular Hunting
•Terminal Hunting
•Uniform Call Distribution (UCD) Hunting
The system administrator uses the programming terminal to designate hunt groups and the conditions that cause
hunting. There is no limit to the number of extensions that can be in a hunt group, or the total number of hunt
groups in the system. However, an extension can be in only one hunt group.
Circular Hunting
A Circular Hunt group consists of a group of extensions programmed into a Circular Hunting list.  A call unan-
swered at a member extension rings the next extension in the programmed list.  If still unanswered, the call rings
all the remaining list members.  If not picked up after ringing all group members:
•An Intercom call continues to ring the last extension in the group
•A trunk call rings the attendant
Note:
Refer to the Extension Hunting Operational Matrix in Section 2 for hunting specifics.  See E- Extensions, E5-
Hunt Type.
 
01870L20
Circular Hunting
 EXTENSION HUNTING
N1870SWG04   Issue 1-0FEATURES  109