Nitsuko Digital System Feature And Terminal Programming Manual

							SYSTEM IDENTIFICATION
Description
The System Identification is a four-line text field that contains site identification information.  The system in-
cludes the first line of the System Identification with the various System Reports and Diagnostics.  The system
uses the first line of the System Identification for Reports, Diagnostics and Maintenance Utilities.  Since there is
no off-site Automatic Fault Reporting, the remaining three lines are unused.
Conditions 
None
Default Configuration
No System Identification programmed.
Programming
Required Programming
➣QK- CEU Identification
Enter the System Identification.  The System Identification is four lines long, with 17 characters in each
line.
Other Programming
➣J- Communications Port Parameters, Port Speed
Set the baud rate to match the connected device.  (The attendant can set these options from the telephone.
See page 283.)  [0=300 baud, 1=2400 baud, 2=2400 baud, 3=4800 baud, 4=9600 baud, 5=19.2k baud]
Related Features
Attendant Positions
The attendant may change the baud rate of the AUX Module serial port. See page 283.
Automatic Fault Reporting/Remote Maintenance
The system sends the System Identification before transmitting fault information to the off-site service center.
System Reports, Diagnostics and Maintenance Utilities
The technician can use the various reports and diagnostics to troubleshoot the system.
Feature Operation
None
Features: Removing Trunks to Walking Class of Service
SYSTEM IDENTIFICATION
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							SYSTEM PROGRAMMING PASSWORD PROTECTION
Description
System Programming Password Protection requires the system administrator to enter an access code (password)
before using a programming option.  System Programming Password Protection prevents unauthorized person-
nel from modifying the system programming.
The system has three password levels: 0-2.  Level 0 programming options don’t require the administrator to en-
ter a password.  To use Level 1 options, the administrator must first enter the level 1 or 2 password.  To use level
2 options, the administrator must first enter the level 2 password.  The following chart shows the programming
options and their password level.
Password (Access) Levels
AI- Initialize Toll Restriction 1
AL- List Toll Restriction 0
AP- Program Toll Restriction 1
CL- List Class of Service 0
CP- Program Class of Service 1
D- Display Memory 0
E- Extensions 1
E- Trunks 2
F- EPROM Checksums 0
FC- Parameter Resets 1
GA- ARS Editor 2
H- System Status Reports 0
I- System Utilities 1
J- Communications Port Parameters 0
KD- Programming Keys for DSS Consoles 1
KL- Listing Programmable Key Data 0
KS- Programming Keys for Keysets 1
L- Listing System and Extension Data 0
M- Cancel Access Level 0
ND- Programming the Directory 1
NL- Listing Names and Messages 0
NP- Programming Names and Messages 1
OL- Label Maker 0
OS- Selective History 0
P- Print SMDR Report 1
Q- System-Wide Programming 2
R- Error Log Report 0
SL- List Extension and System Speed Dial 1
SP- Programming Extension and System Speed Dial Numbers 1
SR- Rotary Conversion 1
T- Set System Date and Time 0
V- Clear Error Log 2
X- Exchange Extension Data 1
Y- Change System Passwords 1
Z- Clear All SMDR Records 2
Features: Removing Trunks to Walking Class of Service
SYSTEM PROGRAMMING PASSWORD PROTECTION
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							The system administrator can change the level 1 and level 2 passwords.  Note that the passwords (and all pro-
gramming options) must be upper case (all capital letters).
Conditions 
Entering a new password erases the old one.  The system administrator should keep a written record of the modi-
fied passwords.
Default Configuration
The default level 1 password is carriage return.
•The default level 2 password for the key system is DS01K.
•The default level 2 password for the hybrid system is DS01H.
•If you install an AUX Module and don’t initialize, the level 2 password is shown below according to
your base’s software level.
Versions Prior to 02.40 02.40 and higher
DCH or ONYXVSK
(depending on your software version)DS01K
Programming
Required Programming
➣M- Cancel Access Level
For data security, reinstate level 0 after making a level 1 or 2 entry.
➣Y- Change System Passwords
Change the level 1 or level 2 password.  You must know the level 1 or level 2 password to change the
level 1 password.  You must know the level 2 password to change the level 2 password.  If both pass-
words are the same, you can only program level 1 options.  Change the level 1 password to give you ac-
cess to both levels.
Other Programming
None
Related Features
None
Feature Operation
None
Features: Removing Trunks to Walking Class of Service
SYSTEM PROGRAMMING PASSWORD PROTECTION
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							SYSTEM REPORTS, DIAGNOSTICS AND MAINTENANCE UTILITIES
Description
The system provides reports, diagnostics and maintenance utilities which help the technician troubleshoot the
system from the programming terminal.  The chart below summarizes these reports, diagnostics and utilities.
Refer to the appropriate option in Section 2 for more information.
Reports and Diagnostics 
•AL- List Toll Restriction
Lists the Toll Restriction options for each Toll Restriction level.
•CL- List COS
Lists the Class of Service options for each COS.
•D- Display Memory
Displays the contents of system memory locations (factory use only).
•EZ- Extension-Port Swap
Changes the extension/trunk assignment for each port.
F- Miscellaneous System Data
•F- EPROM Checksums
Displays the checksums for the memory circuits on the software cartridge.
•FC1- Reset System Queues
Resets the system queues after ACD/UCD programming.
•FC2- Reset Remote KSU Fail Counters
Resets the fail counters for the expansion CEU.
•FC3- Reset VX Flag (Telephone Message Waiting Lamps)
Resets the telephone message waiting (MSG) lamps.
•FC4- Reset All Keyset Feature Keys
Clears all keyset programmable keys assigned as Centrex feature keys.
H- System Status Reports
•HA- Extension-to-Port Conversion
Lists the number of the extension or trunk assigned to each port (in extension/trunk number order).
•HB- Port-to-Extension Conversion
Lists the number of the extension or trunk assigned to each port (in port number order).
•HC- System Queues
Displays the status of the system queue elements.
•HD- System Status
Displays the status of every trunk and extension in the system.
•HE- Traffic Management Summary
Summarizes the extension, trunk and ACD/UCD group call activity.  Running HE does not clear the sum-
mary data.
•HF- Traffic Management Summary (with data cleared)
Summarizes the extension, trunk and ACD/UCD group call activity. Running HF clears the summary data.
•HG- Display Key History
Displays the key history code definitions.  The system administrator can enable the key history by press-
ing SHIFT 1 at the programming terminal.
•HH- Port/Extension Checker
Checks for port/extension number conflicts.
I- System Utilities
•IP- Port Release
Releases (disconnects) an extension or trunk that is active on a call.
•IR- Reset Line/Trunk Card, Reset Expansion KSU
Resets expansion CEU - resets either expansion CEU.
•IS- Side Tone Test
Adjusts the side tone for an individual trunk circuit.
•KL- Listing Programmable Key Data
Lists the programmable keys for each extension and DSS Console.
•LE- Listing Data by Extension/Trunk / LP- Listing Data by Port / LS- Listing System Data
Provides a complete listing of extension and trunk data.
•NL- Listing Names and Messages
Lists the programmed extension/trunk names and Selectable Display Messages.
Features: Removing Trunks to Walking Class of Service
SYSTEM REPORTS, DIAGNOSTICS AND MAINTENANCE UTILITIES
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							•OS- Selective History
Enables key history for selected extensions and trunks.
[D=display selected extensions/trunks, F=turn selective history off, N=select extensions/trunks for selec-
tive history]
•QZ- SMDR Setup, TMS Report Print Modes
Sets the Traffic Management Report (TMS) Report print modes.
•QZ- SMDR Setup, TMS Print Times Setup
Sets the Traffic Management Report (TMS) Report automatic print times.
[Y=yes for selected hour, N=no for selected hour]
•R- Error Log Report
Displays the system error log.
•SL- List Extension and System Speed Dial Numbers
Lists Extension and System Speed Dial numbers.
•V- Clear Error Log
Clears the old data from the R- Error Log Report.
•X- Exchange Extension Data
Exchanges (swaps) extensions.
•Z- Clear All SMDR Records
Note:
To view the programmed Q data, access the individual Q options.
Conditions 
None
Default Configuration
Not applicable
Programming
Required Programming
Refer to the chart above.
Other Programming
None
Related Features
Automatic Call Distribution
The system reports provide data on ACD group agent and incoming call activity.  The reports also show
details on calls received while all agents were busy.
Automatic Fault Reporting/Remote Maintenance
After receiving a trouble report, the technician can use the System Reports, Diagnostics and Maintenance
Utilities to isolate the problem.
Extension Hunting
The system reports provide data on UCD group call activity.  The reports also show details on calls re-
ceived while all members were busy.
Line (Trunk) Rotaries (Hybrid Only)
The HC- System Queues report displays the trunk rotary queues.  The HE/HF-Traffic Management Sum-
mary option summarizes the trunk group call activity.
System Identification
The technician can use the various reports and diagnostics to troubleshoot the system.
Time and Date Setting
Time and Date appear on System Reports, Diagnostics and Maintenance Utilities.
Features: Removing Trunks to Walking Class of Service
SYSTEM REPORTS, DIAGNOSTICS AND MAINTENANCE UTILITIES
244   FEATURESN1870SWG04   Issue 1-0 
						

							Feature Operation
None
Features: Removing Trunks to Walking Class of Service
SYSTEM REPORTS, DIAGNOSTICS AND MAINTENANCE UTILITIES
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							SYSTEM TIMERS
Description
The system administrator can use the programming terminal to change values for various System Timers.  These
timers affect extension, trunk and system performance.  System Timers lets the administrator customize certain
extension, trunk or system parameters for the site application.  The chart below briefly describes these timers
(programmed in QT- System Timers).  Refer to QT in Section 2 for more information.
•QT- System Timers, Park Orbit Recall Time
Sets how long a Parked call remains in orbit before recalling the extension that initially parked it. Refer
to Call Parking.
•QT- System Timers, Hold Recall Time
Sets how long a call will remain on Hold before recalling the extension that placed it on Hold.
•QT- System Timers, Camp-On Time
Sets how long a transferred call camps on to a busy single line extension or ACD/UCD group before re-
calling the transferring extension.
•QT- System Timers, Trunk Response Time
Specifies the allowed interval between trunk seizure and the receipt of telco loop current.
•QT- System Timers, Modem Reserve Time
Sets how long the system reserves a modem from the modem pool for the extension requesting it.
•QT- System Timers, Number of Rings Before Recall
Sets how many times a trunk call rings an idle extension before recalling the transferring extension.
•QT- System Timers, OPA Overflow Ring Control
Sets the number of rings before operator overflow to the OPA occurs.
•QT- System Timers, Delayed Ring Interval
Sets the Delayed Ring Interval for Call Coverage and Group Call Pickup keys with delayed ringing.
•QT- System Timers, Flash Response Time
Sets the length of the loop current interruption the system provides to a trunk.
•QT- System Timers, Dialtone Detection Counter
Sets how long the system waits for trunk dial tone for Speed Dial calls (pause equals 3 times the Dialtone
Detection Counter).
•QT- System Timers, Centrex-Type Feature Key Delay
Sets the Centrex delay interval.  This is the interval that corresponds to a D entry when programming
Centrex keys.
•QT- System Timers, Traffic Management Report Wait Time
Sets how long a call rings the system before the TMS report logs it as a Long Wait.
•QT- System Timers, Loop Disconnect Time
Lets you tailor the system trunks to the disconnect characteristics of the connected telco.
•QT- System Timers, Default Modem Speed
Sets the default modem speed for outgoing outside data calls.
•QT- System Timers, Door Box Alert Time
Sets how long an extension user has to answer Door Box chimes.
•QT- System Timers, OPX Incoming Flash Timer
Sets the length of the OPX loop current interruption that occurs when an OPX user flashes.
•
Conditions 
None
Features: Removing Trunks to Walking Class of Service
SYSTEM TIMERS
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							Default Configuration
Timer Default Value
Park Orbit Recall Time 60 seconds
Hold Recall Time  60 seconds
Camp-On Time  60 seconds
Trunk Response Time  .15 seconds
Modem Reserve Time  30 seconds
Number of Rings Before Recall 5 rings
OPA Overflow Ring Control 3 rings
Delayed Ring Interval 3 rings
Flash Response Time 700 mS
Dialtone Detection Counter No entry
Centrex Type Feature Key Delay No entry
Traffic Management Report Wait Time No entry
Default Modem Speed  Low
Loop Disconnect Time 00 (.5 seconds)
OPX Incoming Flash Timer  2 (.2-1.0 seconds)
Programming
Required Programming
Refer to QT- System Timers for the specifics.
Other Programming
None
Related Features
Refer to QT- System Timers for the specifics.
Feature Operation
None
Features: Removing Trunks to Walking Class of Service
SYSTEM TIMERS
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							TANDEM CALLS (TANDEM TRUNKING)
Description
Tandem Trunking allows an extension user to join two outside calls in a trunk-to-trunk Conference.  The exten-
sion user can then drop out of the call, leaving the trunks in an unsupervised Conference.  The extension user
that established the Conference is not part of the conversation.  The Conference continues until either outside
caller hangs up.
Tandem Trunking helps a dispatcher, for example, put two repairmen in touch.  The dispatcher could:
•Answer a call from one repairman
•Place a call to the other
•Set up a trunk-to-trunk Conference
•Hang up
The Conference becomes unsupervised when the dispatcher hangs up.
In addition to Tandem Calls, the following features also allow three-party calls:
•Conference
•Intrusion
•Meet-Me-Conference
•Privacy Groups
Conditions 
(A.) Trunk cards must be series 09 or higher.
(B.) Tandem Trunking requires loop start trunks with disconnect supervision.
(C.) The system supports eight simultaneous three-party Conferences.
Default Configuration
Tandem Trunking not allowed.
Programming
Required Programming
➣E- Trunks, EI- Tandem Trunk
Enable/disable a trunk for Tandem Trunking capability.  Only one of the trunks on a Tandem Call must
have this option enabled. [Y=enable, N=disable]
Other Programming
None
Related Features
Conference
Conference lets an extension user establish a three-way conversation.
Intrusion (Barge-In)
An extension user cannot Barge-In on a Tandem Call.
Transfer
When making a screened Transfer of a trunk call to an extension with Off-Premise Call Forwarding, im-
plement Tandem Trunking when the off-premise user answers.
Features: Removing Trunks to Walking Class of Service
TANDEM CALLS (TANDEM TRUNKING)
248   FEATURESN1870SWG04   Issue 1-0 
						

							Feature Operation
To set up a Tandem Call at a keyset:
1. Place or answer first trunk call.
Listen for: Conversation with caller
2. Press CONF.
Listen for: Dial tone
3. Place or answer second call.
Listen for: Conversation with caller.
4. Press CONF.
Listen for: Conversation with both parties
5. Hang up.
To set up a Tandem Call at an ESL set:
1. Place or answer first call.
Listen for: Conversation with caller
2. Press HLD.
Listen for: Dial tone
3. Place or answer second call.
Listen for: Conversation with caller.
4. Press HLD, *, #.
5. Hang up.
Features: Removing Trunks to Walking Class of Service
TANDEM CALLS (TANDEM TRUNKING)
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