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Nitsuko Digital System Feature And Terminal Programming Manual
Nitsuko Digital System Feature And Terminal Programming Manual
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HB- PORT-TO-EXTENSION CONVERSION Description Use this option to list the number of the extension or trunk assigned to each port. The HB option displays in port number order. Note: To display the assignment in extension/trunk number order, use the HA option. Use the HH option to display ex- tension/trunk-to-port conflicts. Conditions None Default Value Each extension/trunk is offset from its port number by 300. For example, extension 310 has port number 10. Feature Reference System Reports, Diagnostics and Maintenance Utilities Instructions To enter data on the PRF: 1. No entry required. To enter data at the programming terminal: 1. Type H. You see: H-CMD 2. Type B. Following is a partial HB display, showing the default assignments. Your system may have dif- ferent extension/port assignments. 12/21/89 09:07:57 PORT #-EXTENSION # 00-300 01-301 02-302 03-303 04-304 05-305 06-306 07-307 08-308 09-309 10-310 11-311 12-312 13-313 14-314 15-315 16-316 17-317 18-318 19-319 20-320 21-321 22-322 23-323 24-324 25-325 26-326 27-327 28-328 29-329 30-330 31-331 32-332 33-333 34-334 35-335 36-336 37-337 38-338 39-339 40-340 41-341 42-342 43-343 44-344 45-345 46-346 47-347 48-348 49-349 H- SYSTEM STATUS REPORTS HB- PORT-TO-EXTENSION CONVERSION 414 PROGRAMMING N1870SWG04 Issue 1-0
HC- SYSTEM QUEUES
Description
Use this option to display the status of the system queue elements (total of 63). A queue element associates an
extension or trunk with call states (e.g., Callback and Camp-On). The HC option displays the status of the
queues at the moment you request the report.
When you request the HC report, the system:
•Lists the total number of available queue elements
•Shows the type of queue
•Identifies those extensions or trunks currently in queue
Note:
Use the FC1 option to initialize the queue elements. Refer to F- Miscellaneous System Data, FC1- Reset Sys-
tem Queues for more information.
The following table shows some common HC reports.
This report...Means ...
FREE Q:127There are 127 free queues (none currently in use).
CAMP ON QC
EXT # 350
07 : 308
ELEMENTS USED: 01Extension 350 has extension 308 Camped onto it.
The system is using one queue element (07) for this
queue.
UCD Q
EXT # 340
03: 304
02: 323
01: 302
ELEMENTS USED: 03Extension 340 is the master extension number for this
UCD hunt group. Extension 304, 323 and 302 are
members of the group. The system assigns queue
elements 01-03 to these extensions. The extension listed
first (304) will receive the next call to the UCD group.
The system then places it at the bottom of the list. This
extension may or may not retain its current queue element
number (03).
EXT # 396
06: 398
05: 397
04: 396
ELEMENTS USED: 03Trunk 396 is the first trunk in a trunk rotary. Trunks
398, 397 and 396 are trunks in this rotary. The
system assigns these trunks to queue elements 06, 05
and 04, respectively. The queue provides immediate
recognition by the system when no trunks in the
group are available. There is no significance to the
order of the trunks in the list.
CALL BACK Q
EXT # 396
09: 315
ELEMENTS USED: 01Extension 315 has placed a Callback request for
trunk 396. The extension Callback report looks the
same.
CALL Q
LIST # 01
08: 316
ELEMENTS USED: 01
Extension 316 is calling an operator. The system
associates queue element 08 with this extension.
CAMP ON Q
EXT # 350
07: 308
ELEMENTS USED: 01Extension 350 has extension 308 camped-on to it.
H- SYSTEM STATUS REPORTS
HC- SYSTEM QUEUES
N1870SWG04 Issue 1-0 PROGRAMMING 415
This report...Means ... HOLD Q EXT # 315 10: 397 ELEMENTS USED: 01Trunk 397 is on Transfer Hold (not key Hold) at extension 315. MESSAGE Q EXT # 322 11: 320 ELEMENTS USED: 01Extension 320 has left a Message Waiting at extension 322. OUT Q LIST # 01 12: 396 ELEMENTS USED: 01Trunk 396 is in use on an outside call. RING Q LIST # 01 13: 310 ELEMENTS USED: 01Extension 310 is ringing another extension. Conditions None Default Value •An idle system has 63 queue elements - all of which are available. Feature Reference System Reports, Diagnostics and Maintenance Utilities Instructions To enter data on the PRF: 1. No entry required. To enter data at the programming terminal: 1. Type H. You see: H-CMD> 2. Type C. Following is a sample HC display. 12/21/89 09:56:17 FREE Q: 250 OUT Q LIST # 01 03: 480 ELEMENTS USED: 01 CAMP-ON Q EXT # 304 02: 305 ELEMENTS USED: 01 TOTAL ELEMENTS: 252 H- SYSTEM STATUS REPORTS HC- SYSTEM QUEUES 416 PROGRAMMING N1870SWG04 Issue 1-0
HD- SYSTEM STATUS Description Use this option to display call activity at each trunk and extension in the system. The HD option displays the sys- tem status at the moment you request the report. If there is no call activity or problem to report, the report is blank. Be sure to set the system time before using this report (refer to the Time and Date setting feature). When you request the HD report, the system lists the: •Call activity at each extension and trunk •Status of the expansion CEU Following is a sample HD report. Part 1: Extension/Trunk Activity 01/30/90 15:43:00 HYBRID SYSTEM STATUS 300 TALK 307 305 DATA CALL 311 306 TALK 480 307 TALK 300 311 DATA CALL 305 480 TALK 306 This part of the report shows that: •Extension 300 is talking on the Intercom to 307 •Data Port 305 is on a data call with Data Port 311 •Extension 306 is on an outside call with trunk 480 The following chart shows the extension/trunk Call States. ABANDONED . . . . . . . . Being abandoned ABORT CAL . . . . . . . . . . Reorder ACC CODE2 . . . . . . . . . . Get Account Code (Stage 2) ALERT. . . . . . . . . . . . . . . Being alerted ALERT CH2 . . . . . . . . . . Second channel is being alerted ALRM DISP . . . . . . . . . . Displaying alarm data AQR OP DG . . . . . . . . . . Acquiring Off-Premises CFWD telephone # AQR SD DG . . . . . . . . . . Acquire digit from Speed Dial bin AQR SD LN . . . . . . . . . . Acquire trunk from Speed Dial bin B-IN ALRT . . . . . . . . . . . Break-in alert tone BEING HLD . . . . . . . . . . On Hold at another extension BSY REACT . . . . . . . . . . Reaction to busy BUSY . . . . . . . . . . . . . . . Busy BUSY LINE . . . . . . . . . . Mandatory busy for trunk CALL BACK. . . . . . . . . . Callback reminder, calling back CALL EXT1 . . . . . . . . . . Dialed 1st digit of extension number CALL EXT2 . . . . . . . . . . Dialed 2nd digit of extension number CALL OPER . . . . . . . . . . Dialing Operator CALL OUT . . . . . . . . . . . Calling out CALL PKUP . . . . . . . . . . Directed Call pickup CAMPNG ON . . . . . . . . . Waiting for destination to become free CHAN 2 HF. . . . . . . . . . . Handsfree call on second channel CHECK MSG . . . . . . . . . Checking Message Waiting queue CHECK STA . . . . . . . . . . Extension number voice message H- SYSTEM STATUS REPORTS HD- SYSTEM STATUS N1870SWG04 Issue 1-0 PROGRAMMING 417
DATA CALL . . . . . . . . . . Data call DEAD . . . . . . . . . . . . . . . Port out of sync DG TALKER . . . . . . . . . . Receiving announcement from digitalker . . . . . . . . . . . . . . . . . . . . . (e.g., Vacant Number) DGT ABSRB . . . . . . . . . . Absorb first digit dialed DIAL PAUS . . . . . . . . . . . Pause during dialing DIAL REPT . . . . . . . . . . . Dial repeating DIALTONE . . . . . . . . . . . Receiving Intercom dial tone DIGTALKER. . . . . . . . . . Receiving announcement from digitalker . . . . . . . . . . . . . . . . . . . . . (e.g., This Is Station 316) DISA . . . . . . . . . . . . . . . . Direct System Access DLY VXTLK . . . . . . . . . . Delay talk state for voice mailbox port DT DETECT . . . . . . . . . . Detecting dial tone from CO DUMP LINE . . . . . . . . . . Dumping trunk END CH2 . . . . . . . . . . . . End talk with second channel END DATA . . . . . . . . . . . Abort data call END TALKG . . . . . . . . . . End talking EXIT CONF . . . . . . . . . . Secede from conference FLASHED . . . . . . . . . . . . Flashed a trunk FLASHING . . . . . . . . . . . Flashing a trunk FORWARD . . . . . . . . . . . Test for Forwarding FTRE MODE . . . . . . . . . Feature mode (’*’ key struck) GET A/C 1 . . . . . . . . . . . . Get Account Code (stage 1) GET BUFF . . . . . . . . . . . Waiting for dial buffer GET ROUTE . . . . . . . . . . Route call based on cost data GROUP CAL. . . . . . . . . . Group call GRP RUNG . . . . . . . . . . . Being rung by group call HEAR CRER . . . . . . . . . . Listening (hear) to carrier HF TO CH2 . . . . . . . . . . . Handsfree call to second channel HK DEBNCE . . . . . . . . . Hook switch debounce HOLD PAUS . . . . . . . . . . Hold pause [OPX] IDLE . . . . . . . . . . . . . . . . Idle state IN CONF . . . . . . . . . . . . . Conference call IN ORBIT . . . . . . . . . . . . Being parked in orbit KEY HOLD . . . . . . . . . . . Key type Hold KEY RING . . . . . . . . . . . Line key ringing at station LEAD TONE . . . . . . . . . . Listen to handsfree leadtone LINE ACC . . . . . . . . . . . . Special trunk access LINE PKUP . . . . . . . . . . . Line pickup LN GP RNG . . . . . . . . . . Line assigned to group ring LN WT DT . . . . . . . . . . . Line waiting for dial tone MONIT DAT . . . . . . . . . . Monitor data call NITE RING . . . . . . . . . . . Line key ringing at station (operator in night mode) NXT RDOWN . . . . . . . . . Get next ringdown extension digit OFF-P FWD . . . . . . . . . . Being forwarded off-premises OPER CALL . . . . . . . . . . Station calling operator OPX HOLDC . . . . . . . . . OPX attempt to Hold Conference ORBIT ACC . . . . . . . . . . Orbit access OTHER CH2 . . . . . . . . . . Talking with other extension’s second channel OUT DIGIT . . . . . . . . . . . Output digit [trunk] OUT SERV . . . . . . . . . . . Out of service H- SYSTEM STATUS REPORTS HD- SYSTEM STATUS 418 PROGRAMMING N1870SWG04 Issue 1-0
OUT SYNC . . . . . . . . . . . Waiting to sync PAGING . . . . . . . . . . . . . Paging PG FWDOPR . . . . . . . . . Programming FWD to operator PG FWDSTA . . . . . . . . . . Programming Call Forward to destination station PG FWDTYP . . . . . . . . . Programming type of Call Forward PG OP-FW1. . . . . . . . . . . Program Off-Premises CFWD (Part 1) PG OP-FW2. . . . . . . . . . . Program Off-Premises CFWD (Part 2) PG RING . . . . . . . . . . . . . Programming pickup key ringer option PG SQUARE . . . . . . . . . . OPR programming key system (keysets) PG STA SD . . . . . . . . . . . Programming station Speed Dial PG SYS SD . . . . . . . . . . . Programming System Speed Dial PREP DEST . . . . . . . . . . . Prepare destination PROG DSS1 . . . . . . . . . . Programming a DSS key (Step 1) PROG DSS2 . . . . . . . . . . Programming a DSS key (Step 2) PROG MODE . . . . . . . . . Programming (’#’ key struck) REORDER . . . . . . . . . . . Reorder RING EXT. . . . . . . . . . . . Ringing other extension RINGBACK . . . . . . . . . . Station being rung because of Callback request RINGING . . . . . . . . . . . . Being rung RSRVD MDM . . . . . . . . . Modem is reserved RTRY SRCH . . . . . . . . . . Search for free trunk SET DATE . . . . . . . . . . . . Set date SET TIME . . . . . . . . . . . . Set hour, minute, and second SP LN ACC . . . . . . . . . . . Special trunk access SRCH BUFF . . . . . . . . . . Searching for dial buffer STA SPEED . . . . . . . . . . . Dialing station Speed Dial number START HF . . . . . . . . . . . . Start Handsfree call START HLD . . . . . . . . . . Being exclusively held START LN . . . . . . . . . . . . Start trunk call START RNG . . . . . . . . . . Start ringdown STRT GP R . . . . . . . . . . . Start group ring SYS SPEED. . . . . . . . . . . System Speed Dial being accessed TALK . . . . . . . . . . . . . . . . In talking state TERMINATE . . . . . . . . . Terminate call TFR ORBIT . . . . . . . . . . . Transfer call to orbit TIME CHCK . . . . . . . . . . Time request (part 1) voice message TIMED CMP . . . . . . . . . . Timed Camp-on TRANSFER. . . . . . . . . . . Being transferred WAIT BUFF . . . . . . . . . . Waiting for a free dial buffer WAIT BUSY . . . . . . . . . . Awaiting busy destination WAIT CONF . . . . . . . . . . Wait to join Conference WAIT DCDR . . . . . . . . . . Waiting for a free tone decoder WAIT HUNT . . . . . . . . . . Waiting to hunt [UCD] WAIT LINE . . . . . . . . . . . Waiting for trunk selection WAIT MODM . . . . . . . . . Waiting for answer from modem trunk WAIT ONHK. . . . . . . . . . Waiting for trunk to go on hook WARN DND . . . . . . . . . . Warning that destination is in Do Not Disturb mode WT ANNCE . . . . . . . . . . Waiting for digitalker announcement WT DT DET . . . . . . . . . . Search for a dial tone detection port WT HANGUP . . . . . . . . . Waiting for telephone to be on hook WT OTH DT . . . . . . . . . . Detecting dial tone for other port WT TO CAL . . . . . . . . . . Waiting for trunk to respond H- SYSTEM STATUS REPORTS HD- SYSTEM STATUS N1870SWG04 Issue 1-0 PROGRAMMING 419
Conditions None Default Value None Feature Reference System Reports, Diagnostics and Maintenance Utilities Instructions To enter data on the PRF: 1. No entry required. To enter data at the programming terminal: 1. Type H. You see: H-CMD> 2. Type D. You see the System Status Report. H- SYSTEM STATUS REPORTS HD- SYSTEM STATUS 420 PROGRAMMING N1870SWG04 Issue 1-0
HE- TRAFFIC MANAGEMENT SUMMARY
Description
Use this option to display the Traffic Management (TMS) report. This report summarizes extension and trunk
call activity. It is cumulative -- it always adds new events to the existing report. The data does not clear when
you run the report. The report only includes installed extensions and trunks. In addition, the report only in-
cludes an extension or trunk that has had call activity since you last cleared the report.
Note:
Use HF- Traffic Management (Data Cleared) to clear the data from the TMS report.
Following is a sample TMS report.
TRAFFIC MANAGEMENT REPORT
COLLECTED SINCE:
PAGE 1
| NUMBER OF CALLS | TIME | OFF-DUTY
STA | INCOMING | ANSWERED | OUTGOING | IN USE | DURATION | NO. OF TIMES
_________________________________________________________________________
300 3 3 1 00:00:35 00:00:00 0
304 0 0 7 00:02:26 00:00:00 0
305 0 19 12 06:11:28 00:00:00 0
306 1 3 7 00:05:23 00:00:01 1
307 2 3 1 00:03:29 00:00:00 0
308 1 2 14 00:02:41 00:00:00 0
309 0 9 0 00:01:18 00:00:00 0
310 0 0 5 00:00:21 00:00:00 0
311 0 12 1 06:10:07 00:00:00 0
| INCOMING CALLS | CALLS | CALLS | TIME
LINE | NO. RCVD | ANSRD | LONG WAIT | TRMNATD | ABANDONED | OUTGOING|IN USE
____________________________________________________________________________
801 1 1 0 0 0 4 00:04:19
804 1 1 0 0 0 0 00:02:40
MASTER EXT: 400
MEMBERS
306
307
CALLS WHEN ALL MEMBERS BUSY - 3
DURATION OF ALL BUSY - 00:03:21
CALL ABORTED WHILE WAITING - 0
The following chart explains the report headings:
This heading... Means ...
(For extensions)
STAExtension number
INCOMINGNumber of incoming calls to extension
ANSWEREDNumber of incoming calls answered at
extension
OUTGOINGNumber of outgoing calls placed at
extension
H- SYSTEM STATUS REPORTS
HE- TRAFFIC MANAGEMENT SUMMARY
N1870SWG04 Issue 1-0 PROGRAMMING 421
This heading... Means ... TIME IN USETotal time extension was in use DURATIONFor ACD agents, duration of time off duty. (Also see ACD report below.) NO. OF TIMESFor ACD agents, number of times off duty. (Also see ACD/UCD report below.) (For trunks) LINETrunk number NO. RCVDTotal of incoming calls received on trunk ANSRDTotal of incoming calls answered on trunk LONG WAITTotal calls on trunk the TMS report flags as Long Wait calls (see QT programming below). TRMNATDTotal calls terminated on trunk CALLS ABANDONEDTotal of abandoned calls (where the outside caller hangs up while the call is on Hold, parked or being transferred) CALLS OUTGOINGTotal of all outgoing calls TIME IN USETotal time trunk was in use (For trunk groups) LINE GROUPMaster trunk number MEMBERSList of group members CALLS WHEN ALL MEMBERS BUSYTotal number of calls to trunk group when all members were busy DURATION OF ALL BUSYDuration of the all-busy condition (For ACD/UCD groups) MASTER EXTACD/UCD group master extension number MEMBERSList of group members CALLS WHEN ALL MEMBERS BUSYTotal number of calls to group when all members were busy DURATION OF ALL BUSYDuration of the all-busy condition CALLS ABORTED WHILE WAITINGNumber of outside callers who hung up (calls aborted) while waiting for a group member to become free Conditions None Default Value None H- SYSTEM STATUS REPORTS HE- TRAFFIC MANAGEMENT SUMMARY 422 PROGRAMMING N1870SWG04 Issue 1-0
Feature Reference System Reports, Diagnostics and Maintenance Utilities Traffic Management Reporting Instructions To enter data on the PRF: 1. No entry required. To enter data at the programming terminal: 1. Type H. You see: H-CMD> 2. Type E. You see: FIRST EXT [FOR ALL]? 3. -Press RETURN to have the report include all extensions and trunks OR -Enter the first extension/trunk you want to display and press RETURN. You see: LAST EXT? -Enter the last extension/trunk you want to display and press RETURN. 4. When you see: LINES/PAGE [=60]? -Press RETURN to have each page of the report be 60 lines long. OR -Enter the number of lines per page and press RETURN. In either case, the TMS report displays. H- SYSTEM STATUS REPORTS HE- TRAFFIC MANAGEMENT SUMMARY N1870SWG04 Issue 1-0 PROGRAMMING 423