Nitsuko Digital System Feature And Terminal Programming Manual

							To forward calls to your Voice Messaging System mailbox:
1. Lift handset.
If you have a One-Touch Speed Dial key, you can press the key instead of using steps 2-5.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press PGM#.
Listen for: Dial tone stops
4. Dial Voice Messaging master extension number or press the MSG key.
If you have an ESL, you 
must dial the Voice Messaging master extension number.
You can optionally press a DSS Console Hotline key.
5.
-Dial 1 to forward ringing calls you do not answer.
OR
-Dial 2 to forward ringing calls you do not answer and calls to your phone when it is busy.
OR
-Dial 3 to forward all your calls.
OR
-Dial 4 to enable Personal Answering Machine Emulation.
6. Hang up.
To cancel your Call Forwarding:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press PGM#.
Listen for: Dial tone stops
4. Hang up.
To Transfer a call to the Voice Messaging System (keyset only):
1. Press ICM.
Listen for: Dial tone
2. Press MSG.
Listen for: Dial tone stops
3.
-Dial extension number.
To send the call to the Automated Attendant, dial the VX master number instead.
OR
-Press Hotline key.
OR
-Press DSS or DSS Console key.
Listen for: Dial tone
4. Hang up.
Features: Removing Trunks to Walking Class of Service
VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
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							To Transfer a call to the Voice Messaging System (ESL set only):
Note:  The caller being transferred must enter the extension number of the person for whom they wish to
   leave a message.
1. Press TRF.
Listen for: Dial tone
2. Dial the VX master number.
Listen for: Dial tone
3. Hang up.
To record your conversation (if your keyset has a Record key):
Not available to ESL sets.
ICM On if an Intercom call
1. Press Record key.
After a few seconds:
Listen for: Two beeps and an announcement when the Voice Messaging 
System starts recording your call
To see how many Voice Messaging System messages you have in your voice mailbox:
Listen for: Periodic voice reminder message
1. Do not lift handset.
2. Press MSG.
To activate Personal Answering Machine Emulation:
1. Press ICM.
Listen for: Dial tone
2. Dial PGM#.
Listen for: Dial tone stops
3. Press MSG or dial Voice Messaging master extension number.
4. Dial 4 and press HF to hang up.
To cancel Personal Answering Machine Emulation:
1. Press ICM.
Listen for: Dial tone
2. Dial PGM# and press HF to hang up.
Features: Removing Trunks to Walking Class of Service
VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
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							VOICE MODULE UNIT (VMU)
Description
Available in Software Levels:
Base AUX 
N/A
> 02.10
The Voice Module Unit (P/N 88522) is a 12 Station Module enhanced with three channels of digital recording
and playback capability. When added to your system, the VMU provides the following important new features
previously not available:
•ACD Announcements
•Operator Assistance (OPA)
•Personal Greeting
•Voice Prompting Messages
In addition to playing back the standard Voice Prompting Messages, the VMU can also store additional system
and user messages. The VMU provides up to 63 seconds of system message storage and 4 minutes and 15 sec-
onds of user storage. The system messages are those recorded for Operator Assistance and ACD/UCD purposes.
The user messages are the Personal Greetings (which can be up to 16 seconds long). The system messages are
battery backed-up and are retained for about two weeks without system power. The user messages are dynamic
and are lost when power fails or the system resets.
Although the VMU is similar to the OPA/VAU PCB (P/N 88211) in many respects, there are several important
differences:
•The VMU does not provide the Auto Page or 900 Service Alert features.
•The VMU has three DTMF receivers (the OPA/VAU PCB has two).
•You can record on all three VMU channels (instead of two on the OPA/VAU PCB).
•The VMU does not provide silence compression (the OPA/VAU does).
Note:
You must install the VMU only as the inside station module in the main CEU. 
Do not install the VMU in any
other cabinet or any other position.  The VMU is operational about 20 seconds after system power-up, reset or
initialization of the VMU messages. Before using the VMU for the first time, you must initialize the VMU mes-
sages. 
Conditions
AUX Module 
> 02.10 required.
Programming
Required Programming
Note:
After programming the VMU for the first time, you must clear (erase) the VMU messages. Refer to,To initial-
ize the VMU messages in Feature Operation.
To have the VMU answer the trunk...
➣E- Trunks, E9- Direct Trunk Termination
The VMU Automated Attendant can intercept incoming calls on a trunk day and night.  Trunks can also
be in an expansion cabinet (trunks 9-24).  To set up, terminate the trunk to extension 404.  Intercept oc-
curs after the first ring.  The caller can then dial any of the options offered by the Automated Attendant.
➣E- Trunks, EI- Night Call Routing
To have the VMU intercept incoming calls on a trunk at night only, enter extension 404. Intercept occurs
after the first ring.
Features: Removing Trunks to Walking Class of Service
VOICE MODULE UNIT (VMU)
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							To configure the VMU dialing and message options...
➣CP- Inhibit OPA Transfers to Extension (BY0:1)
Allow/deny OPA Transfers to extensions with this Class of Service. [0=allow transfer, 1=deny transfer]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣QE- Line Gain Table, Gain
Program the last two trunk ports of the VMU for -6 dB gain.
➣QH- OPA Configuration, OPA Group Routing
Assign the termination (destination) for each OPA access digit (1, 2, and 4-9). Callers reach the termina-
tion when they dial the digit. The termination can be an extension, ring group or an ACD/UCD master
number. The recorded messages (see Feature Operation below) should describe the terminations reached
by these single digits. Don’t assign an OPA access code to an extension with BY0:1 set (1).
You can enter X for any OPA access digit (1-9). When you enter X, the digit becomes the
leading digit for dialing Intercom calls. For example, if OPA GROUP #9=X, dialing 9304
will ring extension 304. You cannot have single digit access to Ring Group 555.
➣QH- OPA Configuration, Line n Day and Night Message
For each trunk, indicate the message (2-7) that the caller hears after the VMU answers the trunk in the
day and night modes.
To set Automatic Attendant Overflow...
➣QH- OPA Configuration, Overflow MSG for Operator (1-4)
For each operator, designate the OPA message (2-7) for overflow calls. To disable call overflow to the
VMU, enter 0.
➣QT- System Timers, OPA Overflow Ring Control
Indicate the number of rings (3-15) before operator overflow to the VMU occurs. This pertains only to
operator overflow calls.
Other Programming
➣E- Extensions, ED- Trunk Control, Ring Control
For operator overflow, designate the ringing options for each trunk. Also, designate ring for timed-out
calls. [R=immediate ring, D=delayed ring, L=lamp only (no ring), N=night ring]
➣E- Extensions, ED- Trunk Control, Access Control
For operator overflow, assign access for the lines the attendant should be able to answer. Also, designate
access for timed-out calls. [Y=enable, N=disable]
➣KS- Programming Keys for Keysets
For operator overflow, program the types of keys that will ring the attendant. (see page 439)
➣QT- System Timers, Number of Rings Before Recall
A VMU call to an extension ring for this interval. After this interval expires, the call rings all extensions
with ring and access for the trunk. [3-15]
Related Features
Automatic Call Distribution
An ACD supervisor can also record the VMU messages.
Central Office Calls, Answering
An VMU call rings the destination extension on the line key that corresponds to the trunk that the VMU
answered. If the extension has no line key for the trunk, the call rings the extension’s loop key.
Direct Inward System Access (DISA)
To allow the DISA caller to record, erase or listen to VMU messages, enable the following in the DISA
trunk’s COS:
•Call Forwarding (BY0:6=0)
•ACD Supervisor (BY2:6=1)
Operator Assistance (OPA) / Personal Greeting / Voice Prompting Messages
These features are provided when a VMU is installed with the AUX Module 
> 02.10.
Features: Removing Trunks to Walking Class of Service
VOICE MODULE UNIT (VMU)
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							Voice Mail Compatibility (Integrated Voice Messaging)
A Voice Messaging system may contend for the DTMF receivers required by the VMU. Keep this in
mind when installing both VMU and Voice Messaging in the same system. To minimize contention, use
ASI P/N 89749 for Voice Messaging.
Feature Operation
To initialize the VMU messages:
Initializing erases all the existing VMU messages, if any..  This also erases the ACD All Agents
Busy message and Personal Greetings. Y
1. Lift handset.  Press ICM.
Listen for: Dial tone
2. Press PGM#.
Listen for: Dial tone stops
3. Dial 68.
4. Press PGM#.
5. Dial 9.
Listen for: Dial tone
If you change your mind, dial 6 to cancel this procedure.
To record an OPA message (if you are an attendant or ACD Supervisor):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 68.
5. Dial OPA message number (01-07).
Message 02 is the error message. A caller dialing an incorrect code hears message 02. Make sure
you program this message.
Message 00 is the ACD/UCD overflow message. Refer to Automatic Call Distribution.
Message 01 is the All lines are busy... message. Even though you can record message 01, the sys-
tem uses the preset All lines are busy... message instead.
6. Wait for voice instructions, then begin recording.
You can record a message up to 16 seconds long. The system indicates if your message is too long.
To listen to a previously recorded OPA message (from your attendant or ACD Supervisor extension):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 685.
5. Dial OPA message number (00-07).
Features: Removing Trunks to Walking Class of Service
VOICE MODULE UNIT (VMU)
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							To call into the system using Operator Assistance:
1. Dial system telephone number.
2. After the VMU answers your call, dial announced option:
•Dial single-digit option.
   OR
•Dial 3 plus the extension number you wish to reach.
The incoming call rings the destination extension on a line or loop key (at the Trunk ring rate). If
unanswered, an OPA call to an extension rings all extensions with ring and access for the trunk.
Features: Removing Trunks to Walking Class of Service
VOICE MODULE UNIT (VMU)
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							VOICE PROMPTING MESSAGES
Description
Available in Software Levels:
Base AUX 
N/A
> 02.10
The system plays Voice Prompting Messages to inform a user of the status of their call.  Voice Prompting Mes-
sages help a user as the call progresses.  In addition, Voice Prompting Messages remind users when they have ac-
tivated certain features (such as Call Forwarding).  The chart below shows the Voice Prompting Messages.
Voice Prompting Messages
This message...Occurs when user...
All lines are busy.  For automatic Callback,
please press the Callback key.Tries to place a call when all trunks in the rotary are busy.
Audio file is full.Tries to record a Personal Greeting and no OPA or
OPA/VAU memory is available.
Please do not disturb.User calls an extension in DND.
Please hold on.  All lines are busy.  Your call
will be answered when a line becomes free.Calls a busy UCD or ACD group.
Please hold on.  Your call is being rerouted.Calls an extension that is Call Forwarded off-premise.
Please start recording <
beep>.Starts to record a Personal Greeting, OPA announcement,
etc.
 Recording finished.Exceeds time allotted for recording a Personal Greeting,
OPA announcement, etc.  Also
 occurs if user pauses too
 long
while recording.
The lowest cost line is busy.  Please wait for the next one.Places a call using ARS when all trunks in the preferred
service are busy.
The number you have dialed is not in service.Calls a valid, but inoperative extension.
The time is...Dials 8 on an idle extension.
This is station...Dials 6 on an idle extension.
You have a message.Has a Message Waiting (voice or Voice Messaging System).
Your call cannot go through.  Please call the operator.Tries to place a Toll Restricted call.
Your calls have been forwardedHas forwarded calls.  Message reminds user hourly that
calls are forwarded.
Vacant number.Calls an invalid (not installed) extension.
Features: Removing Trunks to Walking Class of Service
VOICE PROMPTING MESSAGES
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							Voice Prompting Messages requires a VMU Module.
Conditions 
Requires AUX Module 
> 02.10.
Default Configuration
Voice Prompting Messages occur as indicated in the chart above when the VMU is installed. 
Programming
Required Programming
None
Other Programming
➣QJ- Intercom Call Control, Alerts (Call Forwarding)
Enable/disable the Voice Prompting Message, Your calls have been forwarded.  [N=allow, Y=deny]
➣QJ- Intercom Call Control, Alerts (Message)
Enable/disable the Voice Prompting Message, You have a message.  [N=allow, Y=deny]
Related Features
Call Forwarding
A voice message can periodically announce when an extension’s calls are forwarded.  For Off-Premise
Call Forwarding, a voice prompt plays when the system reroutes the call.
Do Not Disturb
Voice Prompting Messages provide the Message, Please do not disturb.
Intercept of Calls
The system may intercept (prevent) certain calls a user places.  Intercept can occur when:
•The user dials an invalid code
•The user places a call to an unassigned (uninstalled) extension
•The user places an outside call not allowed by Automatic Route Selection or Toll Restriction
Line (Trunk) Queuing
A user queuing for a busy trunk group hears, All lines are busy.  For automatic Callback, please press
the Callback key. 
Message Waiting
When a Message Waiting indication is flashing an extension, that extension hears You have a message.
as a reminder of unanswered messages.
Personal Greeting
An extension user can record a personalized voice message for their callers.
Selectable Display Messages
If an extension user activates Selectable Display Message, a voice prompt periodically announces, Your
calls have been forwarded.
Time and Date Setting
Any keyset or ESL user can dial 8 to hear the voice prompt announcing the time.
Voice Module Unit (VMU)
With AUX Module 
> 02.10, the VMU module provides the Voice Prompting Messages.
Toll Restriction
The voice prompt, Your call cannot go through.  Please call the operator. will be heard if an extension
tries to dial a Toll Restricted number.
Voice Mail Compatibility (Integrated Voice Messaging)
Voice Messaging and Automated Attendant give callers additional Voice Prompting Messages.
Feature Operation
None
Features: Removing Trunks to Walking Class of Service
VOICE PROMPTING MESSAGES
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							VOLUME CONTROLS
Description
Each keyset and ESL telephone has three separate volume adjustments:  Background Music, handset and
Handsfree.  The Background Music adjustment also sets the volume of incoming ringing and paged an-
nouncements.  With Volume Controls, each keyset or ESL user can individually set volumes to their most com-
fortable level.
When the user sets the volume for BGM and Intercom calls (handset or Handsfree), the level remains until the
user changes it.  When the user sets the level for outside calls (handset or Handsfree), the level remains only for
that call.  The system re-establishes a mid-range (nominal) level for the next outside call.  In 
> Aux Module
Y2.0, however, the system can optionally retain the user set level.
Pressing the VOL UP or VOL DN key changes the volume by 3 dB. This doubles or halves the volume level.
For example, to reduce the volume by 9 dB, the user presses VOL DN three times.  To increase the volume by 9
dB, the user presses VOL UP three times.  
The following table shows, for each type of call:
•The nominal (default) volume level
•The minimum and maximum levels (in dB)
•The number of presses required for each minimum or maximum
Type of Call Low (steps) Nominal High (steps)
Ring, page and BGM -21 dB (-5) -6 dB +9 dB (+5)
Intercom -15 dB (-3) -6 dB +9 dB (+5)
Line -9 dB (-3) 0 dB +9 dB (+3)
Note:
The system sets the Distinctive Ringing tones for trunks and the Door Box chimes at 0 dB.  Adjusting the vol-
ume at the phone cannot change these levels.
Conditions 
None
Default Configuration
See above.
Programming
Required Programming
None
Other Programming
➣E- Extensions, EK- Retain Trunk Volume Setting
Available in Software Levels:
Base AUX 
> Y5.0> Y2.0
Enter Y if the system should apply the user-set volume for trunk calls.  Enter N if the system should ap-
ply a median volume level for each new trunk call.
➣QE- Line Gain Table, Gain
Set the gain for each trunk. [+6 dB gain, +3 dB gain, 0 dB, -3 dB loss, -6 dB loss, -9 dB loss, -12 dB loss]
Features: Removing Trunks to Walking Class of Service
VOLUME CONTROLS
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							Related Features
Analog Station Interface (ASI) / Off-Premise Extension (OPX)
Single line sets connected to ASIs or OPX ports do not have volume controls.  The system sets their Inter-
com volumes at a nominal level.
Automatic Route Selection
In AUX Module 
> 02.10, pressing VOL UP or VOL DN while listening to ARS dial tone has no effect on
the dial tone volume.  The ARS dial tone volume is preset to an optimum level in system software.  It
cannot be adjusted by the user.
Digital Door Box
An extension user cannot adjust the volume of the Door Box chimes.
Headset Compatibility
The user can also adjust the volume of the signals in a customer-provided headset.
Feature Operation
To adjust the volume of Background Music, incoming ringing and paged announcements:
1. Press VOL UP or VOL DN while feature is active.
To adjust the handset volume:
1. Press VOL UP or VOL DN while on a handset call.
To adjust the Handsfree (speaker) volume:
1. Press VOL UP or VOL DN while on a Handsfree call.
The volume level setting for the previous Handsfree Intercom call determines the volume of your
incoming voice announcements.
Features: Removing Trunks to Walking Class of Service
VOLUME CONTROLS
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