Nitsuko Digital System Feature And Terminal Programming Manual

							TELEMARKETING DIAL
Description
Available in Software Levels:
Base AUX 
N/A
> 02.10
Telemarketing Dial lets a keyset user have their PC dial outside calls. This is great for telemarketers that want to
use auto-dialing or database dialing for placing calls. To use Telemarketing Dial, the keyset user must have:
•Their PC connected to a modem, which is in turn connected to an ASI.
•A Call Coverage key for the ASI.
•Communications software installed in the PC
After the PC places the call, the supervisory tones provided through the modem help the user monitor the pro-
gress of the call. When the called party answers, the keyset user just presses the Call Coverage key to converse. 
Conditions
Telemarketing Dial requires a keyset, an ASI and a customer-provided PC with a modem and communications
software. The communications software should have Directory Dialing capability.
Default Configuration
Telemarketing Dial not enabled.
Programming
➣
KS- Programming Keys for Keysets
Assign the keyset a Call Coverage Key (S + extension number) for the ASI which has the modem con-
nected. The ring option setting doesn’t matter.
➣E- Extensions, E2- Extension Circuit Type
Assign circuit type 01 to the ASI port, and reassign the correct circuit type to the ASI port (05 or 51).
➣EC- Privacy Release Group
Assign the keyset and ASI port to the same unique Privacy Group.
Related Features
None
Feature Operation
To  u s e  Te l e m a r k e t i n g  D i a l :
1. From the PC connected to the ASI, use the communication software’s Directory Dialing to place the call.
When the called party answers, press the Call Coverage Key for the ASI.
2. The call is in the Privacy Release mode (line key flashes fast). To enable privacy for the call, press the
line key.
Features: Removing Trunks to Walking Class of Service
TELEMARKETING DIAL
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							TENANT SERVICE
Description
The system administrator can divide the system into individual tenant groups.  Typically, each tenant group has
their own attendant, outside lines and paging zones.  Tenant Service lets the system administrator use the same
system for several different businesses.  If an extension user dials 0, they reach their own operator.  In addition,
outside calls to and from one tenant don’t interfere with the other.  Finally, members of one tenant group hear
only their own Zone Paging, not Paging into another group.
If each tenant should have their own attendant, the system provides four tenant groups.  If each tenant only
needs outside lines, the system provides as many groups as there are available trunks.  Keep in mind, however,
that there are only seven Internal Paging zones.  (Class of Service can deny access to the first three and All Call.)
Conditions 
None
Default Configuration
All extensions are in the same tenant group (assigned to the operator at extension 300).
Programming
Required Programming
Assigning Attendants to Tenants
➣E- Extensions, E9- Attendant (Operator) Assignment
Assign the same operator extension to each extension in the tenant group.
Assigning Trunks to Tenants for Answering Calls
➣E- Extensions, ED- Trunk Control, Ring Control
For each keyset in the tenant group, designate the ringing options for each trunk.  Each tenant group
should ring for a different set of trunks.
[R=immediate ring, D=delayed ring, L=lamp only (no ring), N=night ring]
➣E- Extensions, ED- Trunk Control, Access Control
For each extension, assign access for the lines the tenant group extension should be able to answer.  Each
tenant group should have access to a different set of trunks. [Y=allow, N=deny]
➣KS- Programming Keys for Keysets
Program the types of keys that will ring the extension.  Additionally, make sure that every keyset has at least
one fixed or switched loop key.  This ensures that an incoming call will ring a key somewhere on the keyset.
[9=switched loop, 9 and a line group # (0-8)=fixed loop, or enter a line #]
Assigning Trunks to Tenants for Placing Calls
➣E- Extensions, E8- Line Access Options, Key Access to Outbound Lines
If enabled, each user in the tenant group can press a line key to place a call (if also allowed by ED pro-
gramming). [Y=allow, N=deny}
➣E- Extensions, E8- Line Access Options, Allow Line Code Dial-Up
If enabled, each user in the tenant group can dial a trunk access code (e.g., 801) to access trunks (if also
allowed by ED programming). [Y=allow, N=deny]
➣E- Extensions, E8- Line Access Options, Access to Groups 90-95 (not on key systems)
Restrict each extension in the tenant group to the trunk groups (90-95) that the tenant should be able to
dial. [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Access Control
Assign access only for those trunks on which the tenant group user should be able to place calls.  Each
tenant group should have access to a different set of trunks. [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Call-Out Control
Enable call-out for each trunk on which the tenant group user should be able to place calls.  Each tenant
group should have callout for a different set of trunks. [Y=allow, N=deny]
Features: Removing Trunks to Walking Class of Service
TENANT SERVICE
N1870SWG04   Issue 1-0FEATURES   251 
						

							➣KS- Programming Keys for Keysets
Program the types of keys that allow the extension user to place trunk calls.
[9=switched loop, 9 and a line group # (0-8)=fixed loop, or enter a line #]
Assigning Internal Paging Zones to Tenants
➣CP- Inhibit Access to Page Zone 3 (BY2:4)
Allow/inhibit Paging to zone 3 for extensions with this COS.  You can allow this option for one tenant
group’s members and deny it for all others. [0=allow paging, 1=prevent paging]
➣CP- Inhibit Access to Page Zone 2 (BY2:3)
Allow/inhibit Paging to zone 2 for extensions with this COS.  You can allow this option for one tenant
group’s members and deny it for all others. [0=allow paging, 1=prevent paging]
➣CP- Inhibit Access to Page Zone 1 (BY2:2)
Allow/inhibit Paging to zone 1 for extensions with this COS.  You can allow this option for one tenant
group’s members and deny it for all others. [0=allow paging, 1=prevent paging]
➣CP- Inhibit Access to All Call Paging (BY2:1)
Since all tenants hear All Call Paging, consider using this option to prevent All Call Paging
system-wide. [0=allow paging, 1=prevent paging]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣E- Extensions, E7- Page Zone
Assign each extension to an internal Paging zone (01-07, or 00 for All Call only).  Each tenant group’s
extensions should be in a different internal Paging zone.
➣E- Extensions, EF- Paging Through Telephone Speaker
Enable this option to allow Paging announcements through the telephone speaker. [Y=enable, N=disable]
Assigning External Paging Zones to Tenants
➣E- Trunks, E2- Trunk Circuit Type
Program the ports used for External Paging as uninstalled (circuit type X).  There are a total of four ports
available for External Paging.
➣QM- Music/Relay Control, Enable External Zone 1
Enter Y to broadcast over the main CEU PA terminals.  You can have Paging amplifiers for all tenants or
just those you select.
➣QM- Music/Relay Control, Enable External Zone 2
Enter Y to have All Call Paging and Night Audible broadcast over the expansion CEU PA terminals.
[Y=enable, N=disable]
➣QM- Music/Relay Control, External Page Music Gain
Adjust the gain for the music that plays over the External Paging ports (if any).
[-12 dB loss, -6 dB loss, -3 dB loss, 0 dB, +3 dB gain, +6 dB gain]
➣QM- Music/Relay Control, Relay Control-Pageowner
Assign the Pageowner for ringer and page control.  This assignment should be the attendant in each ten-
ant group.
Other Programming
None
Features: Removing Trunks to Walking Class of Service
TENANT SERVICE
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							Related Features
Automatic Route Selection
All extensions share the same ARS programming, regardless of tenant assignment.
Direct Inward Line (DIL)
You can have unanswered DILs recall to all tenant groups or only to the DIL’s extension tenant group.
Direct Inward System Access (DISA)
All tenants share the same DISA code.
Intercom
Members of one tenant group can place Intercom calls to members of another tenant group.
Night Answer (Off-Hours Ringing)
An attendant can place only its own trunks in night answer (according to E9- Direct Trunk Termination
programming).
Paging
The system sends All Call Paging to all page zones, regardless of tenant assignment.
Toll Restriction
An extension in a tenant group can have night mode restriction (e.g., CP- Allow Only Intercom Calls at
Night [BY0:2] is 1). The restriction takes effect when the extension’s operator activates Night Answer.
Feature Operation
Refer to:
•Central Office Calls, Answering
•Central Office Calls, Placing
•Paging
Features: Removing Trunks to Walking Class of Service
TENANT SERVICE
N1870SWG04   Issue 1-0FEATURES   253 
						

							TIME AND DATE SETTING
Description
The system Time and Date appears on:
•Display Telephones
•Station Message Detail Recording reports
•System Reports, Diagnostics and Maintenance Utilities
•Traffic Management Report
A display keyset with Class of Service 00 and the system administrator can change the Time and Date.  Al-
though entered in 24-hour format, the system time always displays in 12-hour format (AM/PM).
Conditions 
None
Default Configuration
•Date=00/00/00
•Time=00:00:00
Programming
Required Programming
➣E- Extensions, E3- Extension Class of Service
Assign COS 00 to each display keyset that should be able to enter the system date and time.
[00-27, 30 for operators]
➣T- Set System Date and Time
The system administrator can set the system date and time from the programming terminal.
[Date=MM/DD/YY, Time =HH:MM:SS]
Other Programming
None
Related Features
Automatic Route Selection
ARS uses time and date when routing calls.
Battery Backup
The AUX Module temporarily back up the system Time and Date when power fails.
Station Message Detail Recording
Time and Date appear on the SMDR report.  Also, the system administrator can have SMDR print at a
preset time.
System Reports, Diagnostics and Maintenance Utilities
Time and Date appear on System Reports, Diagnostics and Maintenance Utilities.
Traffic Management Reporting
Time and Date appear on the TMS report.  Also, the system administrator can have the TMS Report print
at a preset time.
Voice Prompting Messages
Available in Software Levels:
Base AUX 
N/A
> 02.10
Any keyset or ESL user can dial 8 to hear the voice prompt announcing the time.  Voice Prompting Mes-
sages requires a VMU. 
Features: Removing Trunks to Walking Class of Service
TIME AND DATE SETTING
254   FEATURESN1870SWG04   Issue 1-0 
						

							Feature Operation
To set the system time (if your display keyset has COS 00):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 8.
5.
-Enter the hour (00-23).
Use a 24-hour clock (i.e., 1:00 PM = 13)
-Enter the minutes (00-59).
-Enter the seconds (00-59).
Listen for: Dial tone
6. Hang up.
To set the system date (if your display keyset has COS 00):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 9.
5.
-Enter the month (01-12).
January=01, December=12
-Enter the day of the month (01-31).
-Enter the last two digits of the year (00-99).
Listen for: Dial tone
6. Hang up.
To check the time from any keyset or ESL set:
1. Do not lift handset.
2. Dial 8.
A voice prompt announces the system time.
User-Programmable Feature...
You may be able to set the system Time and Date from your keyset.
PGM# + TD + Month (01-12) + PGM# + Date (1-31) + PGM# + Year (2 digits) + PGM# + Hour (00-23) +
PGM# + Minutes (00-59) + PGM# + SAVE
Features: Removing Trunks to Walking Class of Service
TIME AND DATE SETTING
N1870SWG04   Issue 1-0FEATURES   255 
						

							TOLL RESTRICTION
Description
Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain
types of calls, the system administrator can control long distance costs.  The system applies Toll Restriction ac-
cording to an extension’s Class of Service Toll Restriction Level.  For each Toll Restriction Level, the adminis-
trator can enable or disable:
•Continuous dialing (see Special Services and OCC Compatibility)
•Special access (N11) dialing (such as 411 Directory Assistance)
•Outside operator (0+) dialing
•Direct international dialing
•Equal Access dialing (See Equal Access Compatibility)
•1+NNX (long distance exchange) dialing
•NNX (local exchange) dialing
•NPA (area code long distance) dialing
•Six-digit (NPA and NNX) dialing analysis
The system sends reorder to an extension when it Toll Restricts a call.  With an AUX Module 
> Y2.10 and a
VMU, the system sends the voice message, Your call cannot go through.  Please call the operator.
Conditions 
Toll Restriction is capable of restricting 1-800, but not 911 or 1911 calls.
Default Configuration
All Classes of Service have Toll Restriction Level 0 (Toll Restriction disabled).
Programming
Required Programming
➣AI- Initialize Toll Restriction
Initialize Toll Restriction before programming. [Y=initialize]
➣AP- Toll Level
Enter the Toll Level you want to program. [1-7]
➣AP- Allow Active Dial Pad
Enable/disable continued dialing for this Toll Level (see Special Services and OCC Compatibility). Al-
lowing Active Dial Pad can override Toll Restriction. [Y=enable, N=disable]
➣AP- Allow Special Access (N11) Dialing
Enable/disable N11 and 1+N11 dialing for this Toll Level. [Y=enable, N=disable]
➣AP- Allow Outside Operator (0+) Dialing
Enable/disable outside operator dialing for this Toll Level. [Y=enable, N=disable]
➣AP- Allow International Dialing
Enable/disable direct international dialing for this Toll Level. [Y=enable, N=disable]
➣AP- Allow Equal Access
NOT Available in Software Levels:
Base AUX 
> Y5.0> Y2.0
Enable/disable Equal Access Dialing for this Toll Level (see Equal Access Compatibility).  Also, pro-
gram the Equal Access Codes table. [Y=enable, N=disable]
➣AP- Allow 1+NNX Dialing
Enable/disable long distance exchange calls for this Toll Level.  Also, program the 1 + NNX codes table.
 [Y=enable, N=disable]
Features: Removing Trunks to Walking Class of Service
TOLL RESTRICTION
256   FEATURESN1870SWG04   Issue 1-0 
						

							➣AP- Allow NNX Dialing
Enable/disable local exchange (NNX) dialing for this Toll Level.  Also, program the NNX codes table.
 [Y=enable, N=disable]
➣AP- Allow NPA Dialing
Enable/disable area code (NPA) dialing for this Toll Level.  Also, program the NPA codes table.
 [Y=enable, N=disable]
➣AP- Six Digit Analysis
Enable/disable six-digit analysis for this Toll Level.  Also, program a six-digit analysis table.
 [Y=enable, N=disable]
➣CP- Allow Only Intercom Calls at Night (BY0:2)
At night, extensions with this option enabled can only place Intercom calls.  This assignment overrides
AP programming. [1=allow, 0=deny]
➣CP- Allow Only Local Calls at Night (BY1:4)
At night, extensions with this option enabled can place Intercom calls and local outside calls.  This as-
signment overrides AP programming (except AP- Allow Active Dial Pad). [1=allow, 0=deny]
➣CP- Allow Only Local Calls (Day or Night) (BY1:3)
Extensions with this option enabled can only place Intercom calls or local outside calls.  This assignment
overrides AP programming (except AP- Allow Active Dial Pad). [1=allow, 0=deny]
➣CP- Extension Toll Restriction Level (BY1:0-2)
Assign a toll restriction level (0-7) to a Class of Service.
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣E- Trunks, EJ- Toll Restriction
Enable/disable Toll Restriction for each trunk.  For example, WATS lines may not require Toll Restriction.
[Y=enable, N=disable]
Other Programming
➣AL- List Toll Restriction
List the programmed Toll Restriction data.
➣E- Extensions, ED- Trunk Control, Access Control
An extension can only place a call on a trunk for which it has access assigned. [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Call-Out Control
An extension can only place a call on a trunk for which it has callout assigned. [Y=allow, N=deny]
➣QQ- ’1’ Prefix Required for NPA Calls
Indicate if the system is in a conflict area.  A conflict area has conflict codes. Conflict codes are area
codes (e.g., 212) that can also be local exchange codes.  Enter Y if the system is in a conflict area. Enter
N if the system is not in a conflict area.
➣QQ- 0 or 1 in Second Digit of NPA
Available in Software Levels:
Base AUX 
N/A
> Y2.0
Enter N if any local exchange can also be an area code.  This means that conflict codes can use NNX
code numbering, not just NPA code numbering.  Enter Y if each NPA must have 0 or 1 as the second digit.
➣QQ- No. of Digits in Equal Access Code
Indicate the number of digits in an Equal Access Code. [5-9]
Features: Removing Trunks to Walking Class of Service
TOLL RESTRICTION
N1870SWG04   Issue 1-0FEATURES   257 
						

							Related Features
Automatic Route Selection
A system can have ARS Toll Restriction.  When a user dials 9 or 90 for ARS, ARS overrides Toll Restric-
tion.
Call Waiting (Camp-On)
Trunk Camp-On bypasses Toll Restriction.
Central Office Calls, Placing
Toll Restriction may restrict the numbers a user may dial.
Dialing Number Preview
The system places normal routing and restriction on calls placed using Dialing Number Preview.
Direct Inward System Access (DISA)
If a DISA caller places an outgoing call, the system restricts and/or routes the call according to the Class
of Service of the DISA trunk.
Direct Trunk Access
The system does not apply Toll Restriction to calls placed using Direct Trunk Access.
Equal Access Compatibility
NOT Available in Software Levels:
Base AUX 
> Y5.0> Y2.0
Toll Restriction does not restrict Equal Access calls (except according to the Equal Access List).  If an ex-
tension’s Toll Restriction level doesn’t have Active Dial Pad enabled, the system turns off the dial pad six
seconds after dialing the last digit.  For example, if a user dials an Equal Access code and waits more
than six seconds, dialing cannot continue. 
Flash
The system applies Toll Restriction (if applicable) to the number a user dials after flashing a trunk.
Forced Trunk Disconnect
The system subjects the call on the released trunk to normal ARS routing or Toll Restriction.
Intercom
An extension in a tenant group can have night mode restriction (e.g., CP- Allow Only Intercom Calls at
Night (BY0:2]=1).  The restriction takes effect when the extension’s operator activates Night Answer.
Last Number Redial / Save
If you don’t dial enough digits (as determined by your Toll Restriction), Last Number Redial and Save
will not retain the digits you dial.
Loop Keys
If an extension’s COS has CP- Allow Only Intercom Calls at Night (BY0:2=1), the extension cannot use
loop keys at night.
NANP Compatibility
The North American Numbering Plan may affect Toll Restriction programming in your region.
Night Answer (Off-Hours Ringing)
An extension in a tenant group can have night mode restriction (e.g., CP- Allow Only Intercom Calls at
Night [BY0:2] is 1). The restriction takes effect when the extension’s operator activates Night Answer.
PBX/Centrex Compatibility
If a trunk is a PBX trunk, Toll Restriction begins after the user dials the PBX access code.  If only the
PBX/Centrex should apply restriction, make no QB entries but use Type 11 for E7.  The system does not
apply Toll Restriction to trunks with this programming.
Prime Line Selection
If an extension’s COS has CP- Allow Only Intercom Calls at Night (BY0:2=1), the extension cannot use
Prime Line Selection at night.
Private Line
Toll Restriction works normally on Private Lines.
Special Services and OCC Compatibility
Toll Restriction may restrict the use of special services.
Features: Removing Trunks to Walking Class of Service
TOLL RESTRICTION
258   FEATURESN1870SWG04   Issue 1-0 
						

							Speed Dial
The Extension Speed Dial numbers an extension user stores are Toll Restricted.  The Extension Speed Dial
numbers entered at the programming terminal are not.  System Speed Dial numbers are not Toll Restricted.
Tenant Service
An extension in a tenant group can have night mode restriction (e.g., CP- Allow Only Intercom Calls at
Night [BY0:2] is 1). The restriction takes effect when the extension’s operator activates Night Answer.
Voice Prompting Messages
Available in Software Levels:
Base AUX 
N/A
> 02.10
The voice prompt, Your call cannot go through.  Please call the operator requires a VMU. 
Walking Class of Service
An extension user can implement Walking Class of Service to temporarily override Toll Restriction/COS pro-
gramming.
Feature Operation
None
Features: Removing Trunks to Walking Class of Service
TOLL RESTRICTION
N1870SWG04   Issue 1-0FEATURES   259