Nitsuko Digital System Feature And Terminal Programming Manual

							To Camp-On to a busy trunk:
Listen for: Busy tone
1. Dial 2.
Listen for: Busy tone stops
2. Wait off-hook for the trunk to become free.
When you hear dial tone, place your new call.
If you hang up, the Camp-On converts to a Trunk Queue.
To answer a Call Waiting tone at a keyset:
Listen for: Two beeps
If an Intercom call is waiting, your display shows the first waiting call.
1. Press flashing key.
To save your initial call, place it on Hold first.  If your ICM key continues flashing, you have addi-
tional calls waiting.  You will not hear two beeps again.
To switch (alternate between the calls), refer to the Split feature.
To answer a Call Waiting tone at an ESL set:
Listen for: Two beeps
1.
-Press HOLD.
-Dial * 2.
To switch (alternate between the calls), refer to the Split feature.
If you hear two beeps again, you have an additional call waiting.
OR
-Hang up and lift handset when phone rings.
Features: Introduction - Direct Trunk Access
CALL WAITING (CAMP-ON)
60   FEATURESN1870SWG04   Issue 1-0 
						

							CALLBACK
Description
When an extension user calls a busy extension, the user may leave a Callback request for a return call.  The user
does not have to repeatedly call the busy extension back, hoping to find it idle.
The system processes Callbacks as follows:
1. Caller at extension A leaves a Callback at busy extension B.
Caller A can place or answer additional calls in the meantime.
2. When caller B becomes idle (for at least four seconds), the system rings caller A.  This is called the Call-
back ring.
Caller B can place or answer additional calls before four seconds and not affect the Callback.
3. Once caller A answers the Callback ring, the system rings (formerly busy) caller B.
If caller A does not answer the Callback ring (within five rings - this is fixed and is not able to be
changed), the system cancels the Callback.
4. As soon as caller B answers, the system sets up an Intercom call between A and B.
If caller A places another call (and caller B hears busy), the system reinstates the callback when caller B
hangs up.
An extension user can only leave one Callback request at a busy extension.  The user can, however, leave Call-
backs at any number of extensions at the same time.  Additionally, more that one extension can leave a Callback
at a single busy extension.  The system queues these Callbacks and processes them on a first in-first out basis.
Conditions 
(A.) A power failure or system reset cancels all Callback requests.
Default Configuration
Callback allowed.
Programming
Required Programming
None
Other Programming
➣CP- Allow Callback Priority (BY1:7)
 Allow/deny trunk Callback queueing priority for extensions with this COS. [1=allow, 0=deny]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
Related Features
Attendant Positions
An attendant cannot leave a Callback request.  Since attendants are never busy, a user cannot leave a Call-
back request for an attendant.
Call Waiting (Camp-On)
Call Waiting lets a user wait off-hook for a busy extension to become free.
Do Not Disturb
An extension user cannot leave a Callback at an extension in Do Not Disturb.
Intercom
After placing an Intercom call to a busy extension, the user can:
•Leave a Callback request
•Camp-on (wait in line off hook)
•Send an off-hook signal
Features: Introduction - Direct Trunk Access
CALLBACK
N1870SWG04   Issue 1-0FEATURES   61 
						

							Line (Trunk) Queuing
Line Queuing lets an extension user leave a Callback request for a trunk.
Off-Hook Signaling
An extension user cannot leave a Callback after initiating a Whisper Page.
Feature Operation
To request a Callback (after calling a busy extension):
Listen for: Busy Tone or Ring Busy tone
1. Do not hang up.
2. Dial 2.
Listen for: Ringing
3. Hang up.
To answer when Callback rings you back:
Listen for: Callback Ring
1. Lift handset.
Listen for: Two beeps or Ringing
2.
-If you hear ringing, wait for called party to answer.
OR
-If you hear two beeps, you can begin speaking.
To cancel a Callback request at a specific extension:
1. Call busy extension again.
Listen for: Busy tone
2. Press *.
Listen for: Dial tone
3. Hang up.
To cancel all your Callbacks simultaneously:
This also cancels all your Line Queuing requests.
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.  At an ESL set, this also cancels your trunk Callbacks and
Messages Waiting.
3.
-At a keyset, press * FTR.
OR
-At an ESL set, press # *.
4. Hang up.
Features: Introduction - Direct Trunk Access
CALLBACK
62   FEATURESN1870SWG04   Issue 1-0 
						

							CALLER ID
Description
Available in Software Levels:
BaseAUX SAUX/XAUX
> 02.00
> 02.10>08
Caller ID allows a display keyset to show an incoming caller’s telephone number (called the Directory Number
or DN) and optional name. The Caller ID information is available as either a post-answer or pre-answer display.
Normally, the system provides the Caller ID post-answer display. With the post-answer display, the user sees the
incoming caller’s number/name after they answer the call. With the pre-answer display, the user can preview the
caller’s number before picking up the ringing line. The pre-answer display is only available if the system has
Automatic Handsfree disabled.
Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery (CND) service,
when available. These services provide the Caller ID information (i.e., messages) between the first and second
ring burst of an incoming call. There are two types of Caller ID message formats currently available: Single
Message Format and Multiple Message Format. With Single Message Format, the telco sends only the caller’s
phone number (DN). The DN is either 7 or 10 digits long. In Multiple Message Format, the telco sends the DN
and the caller’s name. The DN for this format is also 7 or 10 digits long, and the name provided consists of up to
15 ASCII characters. The system temporarily stores the DN data in NP- Programming Names and Messages for
the ringing trunk. The data remains stored for the duration of the call.
In addition to displaying the DN and name, Caller ID can also display several unique messages received from
the telco:
Message Description
PRIVATE Caller has blocked Caller ID.  Telco will not pass the DN.
OUT OF AREA Caller has dialed from an area that does not support Caller ID.
UNAVAILABLE Telco’s Caller ID is out of service.
If installed (see Hardware Considerations below), Caller ID is enabled for all types of outside calls, including:
•Calls ringing all phones with ring and access (i.e., key ring)
•Calls transferred from another extension
•Calls transferred from Operator Assistance (via the Voice Module Unit)
•Calls transferred from Voice Mail (screened or unscreened)
•Direct Inward Lines (DILs) 
•Assigned Night Answer (ANA) Calls
Features: Introduction - Direct Trunk Access
CALLER ID
N1870SWG04   Issue 1-0FEATURES   63 
						

							Caller ID: Trunk Display
The system provides unique displays for incoming Caller ID (CND) and non-Caller ID (non-CND) trunks. The
information a display keyset user sees depends on the type of incoming trunk call and the type of trunk. The fol-
lowing chart describes the telephone display for each type of incoming CND and non-CND trunk call.
CND Trunk Non-CND Trunk
Unscreened TransfersCaller ID data for the incoming
trunk.The name/number for the
incoming trunk.
Screened TransfersThe screening extension’s
name/number, followed by the
Caller ID data for the incoming
trunk.The screening extension’s
name/number (even after the
screening caller hangs up).
Calls Transferred by
Voice MailThe Caller ID data for the
transferred trunk.The transferring Voice Mail
port’s name/number.
Key Ring (post-answer)
& Direct Inward LinesCaller ID data for the incoming
trunk.Name/number for the
incoming trunk.
Prior to software version 02.10, the display telephone always showed the incoming trunk’s Caller ID informa-
tion (CND trunks) or programmed name (non-CND trunks).
Caller ID: Enhanced Display
The Caller ID display for 10-digit numbers on incoming CND trunks is consistent with the 7-digit display for-
mats. The chart below shows the format of the display for each CND call type.
Type of Call Format of Display
7-digit NNX-nnnn
10-digit NPA NNX-nnnn
Prior to AUX Module 02.20, the Caller ID display for incoming CND trunk calls had brackets around the area
code (NPA).
Caller ID and the SMDR Report
The system identifies incoming Caller ID calls on the SMDR report (see the sample below). If a system user an-
swers a Caller ID call, the SMDR NUMBER DIALED field shows the caller’s 7- or 10-digit number (DN) fol-
lowed by *. If the call is unanswered, the NUMBER DIALED field shows the DN followed by **. For Caller
ID calls in the Multiple Message format, SMDR prints two consecutive records. The first record is the DN fol-
lowed either * or **. The second record is the caller’s name (up to 15 ASCII characters). The STA, LIN, START,
ELAPSE, COST and S# fields are identical for both records.
SMDR Report with Caller ID
STATION MESSAGE DETAIL RECORDING
02/24/94 09:57:06
 ------+----+----------------------------------+---------------+-----------+-------- ---+--------+----
  STA |LIN|        NUMBER DIALED     |     ACCT      |  START  | ELAPSE | COST | S#
  ------+----+----------------------------------+--------------+-----------+------------+--------+----
  384  |   13|                       2039299115**|                     | 09:51:44 | 00:00:11 | $00.00 | 01 = RNA CND
  308  |   14|                       2039299115**|                     | 09:51:44 | 00:00:31 | $00.00 | 01 = ANS CND
  305  |   04|                                 9268871|                     | 09:51:45 | 00:00:31 | $00.00 | 01 = Outgoing
  307  |   06|                                              -|                     | 09:52:45 | 00:00:03  |$00.00 | 01 = Non-CND
  309  |   05|                                     22102|                     | 09:52:41 | 00:00:08 | $00.00 | 01 = Outgoing
  308  |   01|                         5045554321*|  123456789 | 09:56:06 | 00:00:30 | $00.00 | 01 = Multi CND
Features: Introduction - Direct Trunk Access
CALLER ID
64   FEATURESN1870SWG04   Issue 1-0 
						

							  308  |   01|                 SMITH, JOHN M.|                     | 09:56:06 | 00:00:30 | $00.00 | 01 = CND name
Hardware Considerations
Caller ID requires the installation of at least one ID/4CO Caller ID Module (P/N 88512). The Caller ID Module
is a standard 4 CO Module with four trunk circuits and added Caller ID capability. Each module provides Caller
ID service for the trunks connected to it. For example, the inside Caller ID Module in the Main CEU provides
Caller ID capability for trunks 1-4. The system can have up to six Caller ID Modules, providing Caller ID capa-
bility to all 24 trunks. 
Conditions 
Caller ID requires AUX Module software version 02.10 or higher, SAUX/XAUX Module software version 08
or higher and Base 2.00 or higher. Do not install Caller ID Modules in a system that uses software prior to ver-
sion 02.10. Caller ID is compatible, however, with older system databases. This allows you to upgrade existing
sites without initializing the system.
Default Configuration
Caller ID enabled automatically after the installation of Caller ID Modules.
Caller ID pre-answer display disabled (Automatic Handsfree Enabled).
Programming
➣
QE- Automatic Handsfree
The system can have the Caller ID pre-answer display only if you disable (N) Automatic Handsfree.
Related Features
Automatic Route Selection
ARS can block outgoing Caller ID information. You may need to block Caller ID for certain sites (such
as crisis centers) that need to keep their identity confidential. To do this, insert the Caller ID block code
(e.g., *67) in the ARS Dial Treatments.
Station Message Detail Recording
To allow for the temporary storage of Caller ID trunk names, the SMDR buffer now holds 108 records
(reduced from 120). 
Feature Operation
To answer a Caller ID call (with the pre-answer display disabled):
1. Lift handset or press flashing line/loop key.
To answer a Caller ID call (with the pre-answer display enabled):
1. Press the flashing line/loop key to display the incoming caller’s number.
You can optionally press another line/loop key instead of displaying the incoming caller’s name
in step 3.
2. Press the flashing line/loop key again to display the incoming caller’s name (if available).
You can optionally press another line/loop key instead of answering the call in step 3.
3. Lift the handset to answer the call.
If you previewed many ringing lines, this step answers the most recently pressed line key.
To redisplay the Caller ID information for the call you are on:
1. Press the line key for the call.
Features: Introduction - Direct Trunk Access
CALLER ID
N1870SWG04   Issue 1-0FEATURES   65 
						

							CENTRAL OFFICE CALLS, ANSWERING
Description
The system administrator can customize the routing of incoming CO (trunk) calls to meet the exact site require-
ments.  This lets trunk calls ring and be answered at any combination of system extensions.  CO trunks can only
be loop start.
Conditions 
None
Default Configuration
The attendant has ringing and access for trunks 1-16 on programmable keys 1-16.  Trunks 17-24 (three-cabinet
systems only) are not on keys and ring the phone directly.
All keyset users have lamp only and access for trunks 1-16 on programmable keys 1-16. Trunks 17-24 (three-
cabinet systems only) are not on keys.  The user has access to these trunks as well.
Programming
Required Programming
➣E- Extensions, ED- Trunk Control, Ring Control
For each keyset, designate the ringing options for each trunk.  If you enter D, see QT- System Timers, De-
layed Ring Interval in Other Programming below.  You normally program the attendant with ringing for
each trunk. This gives unanswered calls and recalls at least one destination in the system.
[R=immediate ring, D=delayed ring, L=lamp only (no ring), R=night ring]
➣E- Extensions, ED- Trunk Control, Access Control
For each extension, assign access for the lines the extension should be able to answer.  You normally pro-
gram the attendant with access for each trunk. [Y=access, N=no access]
➣E- Trunks, E2- Trunk Circuit Type
Program circuit type for each trunk. (see page 394)
➣E- Trunks, E9- Direct Trunk Termination
Enter 300 to have extensions ring according to their ED programming assignments.
➣KS- Programming Keys for Keysets
Program the types of keys that will ring the extension.  Additionally, make sure that every keyset has at
least one fixed or switched loop key.  This ensures that an incoming call will ring a key somewhere on
the keyset.  On key systems, loop keys are for incoming calls only. Only switched loop keys are available.
(see page 439)
Other Programming
➣E- Extensions, EK- Retain Trunk Volume Setting 
Available in Software Levels:
BaseAUX 
N/A
>Y 2.0
Enter Y if the system should apply the user-set volume for trunk calls.  Enter N if the system should ap-
ply a median volume level for each new trunk call.
Features: Introduction - Direct Trunk Access
CENTRAL OFFICE CALLS, ANSWERING
66   FEATURESN1870SWG04   Issue 1-0 
						

							➣NP- Programming Names and Messages
Assign names to incoming trunks.  The name displays after a display set user answers a call on the trunk.
[16 digits maximum]
➣QE- Line Gain Table, Gain
Set the gains for each trunk.
[+6 dB gain, +3 dB gain, 0 dB, -3dB loss, -6 dB loss, -9 dB loss, -12 dB loss]
➣QE- Manual Sidetone
You can adjust the sidetone manually for each trunk.  This lets you fine tune each trunk’s sidetone level,
if necessary. [Y=enable, N=disable]
➣QT- System Timers, Delayed Ring Interval
Set the delayed ring interval for trunks with delayed ringing.  This is the D option in E, Extensions, ED-
Trunk Control, Ring Control. [1-10]
➣QT- System Timers, Loop Disconnect Time
Available in Software Levels:
BaseAUX 
> Y5.0
> 
Y2.0
Set the disconnect interval for trunks.  [0-99]
Related Features
Attendant Positions
The attendant has the same flexibility for answering calls as does a non-attendant keyset.
Automatic Call Distribution
DILs to an ACD group ring extensions in the group directly.
Automatic Handsfree
If the system has Automatic Handsfree, an extension user can answer a trunk call just by pressing the line
key.
Call Forwarding
Call Forwarding does not reroute calls ringing line or loop keys (except DILs).
Direct Inward Line (DIL)
A Direct Inward Line rings its programmed destination extension directly.
Direct Station Selection, DSS Console
DSS Consoles can have line keys for answering calls.
Distinctive Ringing, Tones and Flash Patterns
In Aux Module Y2.0/Base Y5.0 and later, selected trunks can have Distinctive Ringing.
Extension Hunting
DILs to a UCD hunt group ring extensions in the group directly.
Group Ring (Ring Groups)
DILs to a Ring Group ring all extensions in the ring group directly.
Intrusion (Barge-In)
An extension user cannot Intrude on a busy trunk.
Night Answer (Off-Hours Ringing)
Night Answer lets specified trunks ring an extension at night (off hours).
Features: Introduction - Direct Trunk Access
CENTRAL OFFICE CALLS, ANSWERING
N1870SWG04   Issue 1-0FEATURES   67 
						

							Operator Assistance (OPA)
An OPA call rings the destination extension on the line key that corresponds to the trunk that the OPA an-
swered.  If the extension has no line key for the trunk, the call rings the extension’s loop key.
Personal Greeting
Outside calls ringing an extension directly (either DILs or via Transfer) hear the Personal Greeting, if en-
abled.  The outside call then rings the specified extension.  If there is no specified extension, the call
rings all extensions with ringing for the trunk.  Outside calls ringing a line key don’t activate Personal
Greeting.
Ringing Line Preference
A keyset user can answer a ringing call by just lifting the handset.
Split
Extension users can Split on any trunk they can use for placing calls.
Voice Module Unit (VMU)
A VMU call rings the destination extension on the line key that corresponds to the trunk that the VMU
answered.  If the extension has no line key for the trunk, the call rings the extension’s loop key.
Feature Operation
To answer a trunk call:
Listen for: (Optional) Trunk Ring
1. Lift handset.
If you have an ASI/OPX/ESL set, you automatically answer the call.
2. If not connected to the call, press flashing programmable key.
Features: Introduction - Direct Trunk Access
CENTRAL OFFICE CALLS, ANSWERING
68   FEATURESN1870SWG04   Issue 1-0 
						

							CENTRAL OFFICE CALLS, PLACING
Description
The system administrator can customize the way each extension user places outgoing trunk calls.  A user can
place a call by:
•Pressing a line key (keyset only)
•Dialing a trunk access code (e.g., 801)
•Dialing a trunk group code (9 or 90-98)
•Dialing a trunk extension number (e.g., 480)
System programming lets the administrator customize the call placing options to meet site requirements and
each individual’s needs.  CO trunks can only be loop start.
Conditions 
(A.) On power up, the system automatically does a side tone test on each trunk.  Refer to IS- Side Tone Test
for more information.
Default Configuration
•All keyset users can place calls on trunks 1-16 via programmable keys 1-16.
•All users can place calls by dialing trunk access codes (e.g., 801).
•Placing calls via trunk groups is not available.
Programming
Required Programming
➣E- Extensions, E8- Line Access Options, Key Access to Outbound Lines
If enabled, keyset user can press a line key to place a call (if also allowed by ED programming).
[Y=enable, N=disable]
➣E- Extensions, E8- Line Access Options, Allow Line Code Dial-Up
If enabled, user can dial trunk access code (e.g., 801) to access trunks (if also allowed by ED program-
ming). [Y=enable, N=disable]
➣E- Extensions, E8- Line Access Options, Access to Groups 90-95 (not on key systems)
If enabled, user can dial 90-95 to access trunk groups 1-6. [Y=enable, N=disable]
➣E- Extensions, ED- Trunk Control, Access Control
Assign access for each trunk on which the user should be able to place calls. [Y=enable, N=disable]
➣E- Extensions, ED- Trunk Control, Call-Out Control
Enable call-out for each trunk on which the user should be able to place calls. [Y=enable, N=disable]
➣E- Trunks, E2- Trunk Circuit Type
Program the correct circuit type for each trunk. (see page 394)
➣KS- Programming Keys for Keysets
Program the types of keys that allow the extension user to place trunk calls. (see page 439)
Other Programming
➣E- Extensions, EK- Retain Trunk Volume Setting
Available in Software Levels:
BaseAUX 
N/A
> 
Y2.0
Enter Y if the system should apply the user-set volume for trunk calls.  Enter N if the system should ap-
ply a median volume level for each new trunk call.
➣QA- Number Plan, Trunk Access Digit
Specify the first digit a user dials to place a call on a specific trunk. [0-9 (also changes Paging and
Time/Date features]
Features: Introduction - Direct Trunk Access
CENTRAL OFFICE CALLS, PLACING
N1870SWG04   Issue 1-0FEATURES   69