Nitsuko Digital System Feature And Terminal Programming Manual

							CALL FORWARDING
Description
Call Forwarding permits an extension user to redirect their calls to another extension.  This ensures that the
user’s calls are covered when they are away from their work area.  Optionally, the user can also redirect calls to
an outside telephone number (Off-Premise Call Forwarding).
Note that only the extension receiving the forwarded calls can place an Intercom call to the forwarding exten-
sion.
Conditions 
(A.) Off-Premise Call Forwarding requires either ground start trunks or loop start trunks with disconnect su-
pervision.  Up to eight extensions can forward their calls off-premise at the same time.
(B.) A power failure cancels Call Forwarding.  A system reset also cancels Call Forwarding.
(C.) Extension users can chain their Call Forwarding (e.g., 304 forwards to 306, who then forwards to 310).
The system prevents the chain from looping back to the first extension (e.g., 304).
Default Configuration
Call Forwarding allowed at all extensions except the operator’s extension.
Programming
Required Programming
➣CP- Inhibit Call Forwarding (BY0:6)
For each COS, allow or deny Call Forwarding. [0=allow Call Forwarding, 1=deny Call Forwarding]
➣CP- Allow Off-Premise Call Forwarding (BY0:3)
For each COS, allow or deny Off-Premise Call Forwarding. [1=allow, 0=deny]
➣E- Extensions, E3- Extension Class of Service 
Assign a COS to each extension. [00-27, 30 for attendants]
Other Programming
➣E- Extensions, ED- Trunk Control, Access Control
The extension activating Off-Premise Call Forwarding must have access for the trunk selected.  The
caller to the forwarded extension must also have access (unless Transferred). [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Call-Out Control
The extension calling an Off-Premise Extension must have call-out for the selected trunk (unless trans-
ferred).  If not, the call won’t go through.  The extension activating the forwarding does not need call-out
for the selected trunk. [Y=allow, N=deny]
➣QJ- Intercom Call Control, Alerts (Call Forwarding)
Allow or deny the Call Forwarding hourly reminder message. [Y=deny, N=allow]
➣QT- System Timers, Number of Rings Before Recall
Set how many times a call should ring an extension with type 1 or 2 Call Forwarding before rerouting.
Extended Ringing may override this timer.  [3-15]
➣E- Trunks, EI- Tandem Trunk
Enable Tandem Trunking for trunks used for Off-Premise Call Forwarding.  (See Transfer in Related Fea-
tures).
[Y=allow, N=deny]
Features: Introduction - Direct Trunk Access
CALL FORWARDING
50   FEATURESN1870SWG04   Issue 1-0 
						

							Related Features
Alternate Attendant
An extension cannot use Call Forwarding if activated as an Alternate Attendant.
Attendant Positions
An Attendant cannot use Call Forwarding.
Automatic Call Distribution
An extension user can forward calls to an ACD master number.
Call Coverage Keys
Call Forwarding does not reroute calls ringing a Call Coverage Key.
Central Office Calls, Answering
Call Forwarding does not reroute calls ringing line or loop keys (except DILs).
Central Office Calls, Placing
An extension user can forward calls off-premise only over lines to which the user normally has access
and call-out.
Direct Inward Line (DIL)
Call Forwarding reroutes DILs.
Do Not Disturb
Activating Do Not Disturb cancels Call Forwarding.
Extension Hunting
If an extension is in a Hunt Group, forwarding calls at that extension disrupts normal hunting.  An exten-
sion user can, however, forward calls to a UCD master number.
Group Ring (Ring Groups)
Call Forwarding does not reroute Ring Group Calls.
Line (Trunk) Rotaries (Hybrid Only)
An extension user should not forward calls off-premise using a trunk group (codes 9 or 90-98).
Microphone Mute
Turning off Microphone Mute (if enabled) automatically cancels Call Forwarding.
Paging / Personal Greeting / Selectable Display Messages
Call Forwarding cancels a Personal Greeting or Selectable Display Message in effect at an extension.
Any programming or user action that affects Call Forwarding also affects Selectable Display Messages.
Private Line
An extension user cannot forward a Private Line.  If you need to forward private calls, consider using a
Direct Inward Line with restricted access.
Removing Trunks and Extensions From Service
Removing an extension from service, and then returning it to service cancels Call Forwarding (if acti-
vated).
Speed Dial
An extension user can have Call Forwarding codes stored with a One-Touch Speed Dial key.
Transfer
An extension user can Transfer a call to an extension with Off-Premise Call Forwarding activated.  To
abort the procedure, the user can return to the initial call.  If an attendant does this, the system places the
trunk used for dialing the off-premise destination on Hold.
When making a screened Transfer of a trunk call to an extension with Off-Premise Call Forwarding, im-
plement Tandem Trunking when the off-premise user answers.
Voice Prompting Messages
A voice message can announce hourly when an extension’s calls are forwarded.  For Off-Premise Call
Forwarding, a voice prompt plays when the system reroutes the call.
Voice Mail Compatibility (Integrated Voice Messaging)
An extension can forward calls to the Voice Messaging System.
Features: Introduction - Direct Trunk Access
CALL FORWARDING
N1870SWG04   Issue 1-0FEATURES   51 
						

							Feature Operation
To forward your calls to another extension:
1. Lift handset.
If you have a One-Touch Speed Dial key, you can press the key instead of using steps 2-5.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press PGM#.
Listen for: Dial tone stops
4.
-Dial extension number to receive your calls.
You can optionally press a DSS Console Hotline key or dial an operator (0 or 01-04).  If you dial
an operator, the system automatically inserts code 3 in the next step.
OR
-Press MSG to forward your calls to your mailbox
skip to step 6.
5.
-Dial 1 to forward ringing calls you do not answer.
OR
-Dial 2 to forward ringing calls you do not answer and calls to your phone when it is busy.
OR
-Dial 3 to forward all your calls.
6. Hang up.
To forward your calls off-premise:
1. Lift handset.
If you have a One-Touch Speed Dial key, you can press the key instead of using steps 2-6.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 1.
5. Select the trunk your forward will use.
You can dial the trunk number (e.g., 01) or trunk extension number (e.g., 480).
6. Dial telephone number that will receive your calls.
7. Hang up.
To cancel your Call Forwarding:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. Press PGM#.
Listen for: Dial tone stops
4. Hang up.
Features: Introduction - Direct Trunk Access
CALL FORWARDING
52   FEATURESN1870SWG04   Issue 1-0 
						

							CALL FORWARDING CANCEL
Description
The attendant may simultaneously cancel all Call Forwards in the system.  The attendant may want to do this at
the end of the business day or business week.  This ensures that the system directs calls normally at the start of
the next business day.
Conditions 
None
Default Configuration
None
Programming
Required Programming
➣QC- Operator Programming, Operator Extensions
Designate extensions as operators.
Other Programming
None
Related Features
Do Not Disturb / Personal Greeting / Selectable Display Messages
Cancelling Call Forwarding also cancels DNDs, Personal Greetings and Selectable Display Messages
system-wide.
Feature Operation
To cancel Call Forwarding system-wide from your attendant’s extension:
1. Lift handset.
2. Press ICM.
Listen for: Dial Tone
3. Press PGM#.
Listen for: Dial Tone stops
4. Dial *.
Listen for: Dial tone
5. Hang up.
Features: Introduction - Direct Trunk Access
CALL FORWARDING CANCEL
N1870SWG04   Issue 1-0FEATURES   53 
						

							CALL PARKING
Description
Call Parking places an outside call in a waiting state (called a Park orbit) so that any extension user may pick it
up.  There are two types of Park orbits: System Park and Personal Park. With System Park, a user may Park a
call in one of ten system orbits (numbered 60-69).  With Personal Park, a user may park a call at an extension.
After parking the call, the user can Page the person receiving the call and hang up.  The paged party just dials
the orbit code from any extension to pick up the call. With Park, it is not necessary to locate a person to handle
their calls.
If a call remains parked longer than the Park Orbit Recall interval, it recalls the extension that initially parked it.
If still unanswered, the call recalls all extensions that normally ring for the trunk.
The system allows only one call at a time to be parked in the same System Park orbit.  However, any number of
users can park a call in the same Personal Park orbit.  The user retrieves the Personal Parked calls on a first in -
first out (FIFO) basis.  A call in Personal Park goes on Exclusive Hold at the destination and at the extension
that parked it.  The call does not ring the destination.
Conditions 
(A.) Park Orbits 68 and 69 have a five-minute fixed recall interval.
(B.) The code to retrieve a Personal Park is the same as Directed Call Pickup and remote Hold Retrieve.
When a user dials the code, the system picks up calls at the dialed extension in the following order:
1. Ringing Intercom calls (see Directed Call Pickup)
2. Personal Park calls (see Call Park)
3. Ringing outside calls and DILs (see Directed Call Pickup)
4. Calls on Hold (see Hold)
Default Configuration
Park enabled.
Programming
Required Programming
➣E- Extensions, ED- Trunk Control, Access Control
An extension can only pick up a parked call on trunks to which it has access. Program access for each de-
sired trunk. [Y=access, N=deny access]
➣QT- System Timers, Park Orbit Recall Time
For Park Orbits 60-67, set the Park Orbit Recall Time. [0-970 seconds]
Other Programming
➣QA- Number Plan, Park Orbit Access Digit
If desired, change the first digit of the Park Orbit codes (factory set at 6). [0-9 (also affects ACD, Mes-
sage Waiting, Paging, Selectable Display Messages)]
➣KS- Programming Keys for Keysets
Designate programmable keys as Park Orbit keys. [Orbit # (60-69)]
Related Features
Analog Station Interface (ASI) / Off-Premise Extension (OPX)
A 2500 set connected to an ASI or OPX has Call Parking capability.
Direct Station Selection, DSS Console
An extension user with a DSS Console can have a Park Orbit number stored with a DSS key.
Speed Dial
An extension user can have the Park functions stored with a One-Touch Speed Dial Key.
Features: Introduction - Direct Trunk Access
CALL PARKING
54   FEATURESN1870SWG04   Issue 1-0 
						

							Transfer
Instead of transferring a call to an extension, a user can place it in a Park Orbit instead.
Feature Operation
To Park your call in a system Park Orbit:
If you have a One-Touch Speed Dial Key or a DSS key with a stored Park Orbit, you can press the
key instead of using steps 1-3.
1.
-At a keyset, press ICM.
Listen for: Dial Tone
-At ESL set, press TRF.
Listen for: Dial tone
2. Dial Park Orbit code (60-69).
If you hear busy tone, press ICM and try another orbit.
Optionally, you can press a DSS Console key.
3. Page party to receive call and announce the Park Orbit code.
4. Hang up.
To Park your call at an extension (Personal Park):
If you have a One-Touch Speed Dial Key or a DSS key, you can press the key instead of using steps
1-3.
1.
-At a keyset, press ICM.
Listen for: Dial Tone
-At ESL set, press TRF.
Listen for: Dial tone
2. Dial *.
Listen for: Dial tone stops
3. Dial extension number where you want call parked.
If you hear busy tone, press ICM and try another extension.
Optionally, you can press a DSS Console key.
4. Page party to receive call and announce the extension number.
5. Hang up.
At your extension and at the extension where you parked the call:
Features: Introduction - Direct Trunk Access
CALL PARKING
N1870SWG04   Issue 1-0FEATURES   55 
						

							To pick up a parked call:
Listen for announced Park code.
1. Lift handset.
If you have a One-Touch Speed Dial key or a DSS Console key, you can press the key instead of us-
ing steps 2 and 3.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step.
3. (Personal Park only) Dial *.
Listen for: Dial tone stops
4. Dial announced Park code (60-69 or extension number).
Features: Introduction - Direct Trunk Access
CALL PARKING
56   FEATURESN1870SWG04   Issue 1-0 
						

							CALL TIMER
Description
Call Timer lets a display keyset user time their outside calls on the telephone display.  This helps users that must
keep track of their time on the phone.
Call Timer is only available to extensions with Call Timer keys.  The user can press it any time before placing or
answering a call, or while on a call.  The Timer key also allows the user to time Intercom calls, or use the idle
telephone as a stopwatch.  There are two types of Call Timer keys, Auto Timer and Manual Timer.  A keyset can
have one type of timer key or the other, not both.
If an extension has an Auto Timer key, the Auto Timer key lights and the timer starts when the user places or an-
swers a call.  The timer runs until the user hangs up or presses the Auto Timer key, whichever comes first.  The
user can also press the Auto Timer key while idle to use it as a Manual Timer key.
With a Manual Timer key , the user can activate the timer in two ways: by dialing the Timer code or by pressing
a special Timer key.  If the user dials the Timer code before placing or answering an outside call, the timer starts
automatically after the call connects.  The Timer key offers more flexibility. 
Conditions 
None
Default Configuration
•No Timer keys programmed.
Programming
Required Programming
➣KS- Programming Keys for Keysets
Assign a programmable key as a Timer key.  The options are TA (Auto Timer) and TM (Manual Timer).
Each keyset should have a Timer key.
Other Programming
➣E- Extensions, E2- Extension Circuit Type
Assign a Circuit Type to each extension.
Related Features
Station Message Detail Recording
The SMDR report also helps users keep track of their time on the phone.
Feature Operation
To start the Call Timer (if you have a TM timer key):
You can start the Call Timer before you place or answer your call -- or while your phone is idle.
1. Press Timer key.
To stop the Call Timer (if you have a TM timer key):
You can stop the timer before or after you hang up.
1. Press Timer key.
The timer will run up to 59 minutes and 59 seconds and then turn off or to restart the timer from
00:00, press the Timer key again.
Features: Introduction - Direct Trunk Access
CALL TIMER
N1870SWG04   Issue 1-0FEATURES   57 
						

							CALL WAITING (CAMP-ON)
Description
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up.
When the user camps-on, the system signals the busy extension with two beeps indicating the waiting call.  The
call goes through when the busy extension becomes free.  Call Waiting helps busy extension users know when
they have additional waiting calls.  It also lets callers wait in line for a busy extension without being forgotten.
Outside calls may also automatically send Call Waiting tones to a busy extension.  The tones occur if:
•Another user transfers the outside call to the busy extension (see Transfer)
•The outside call is directly terminated to the busy extension (see Direct Inward Lines)
•The outside call normally rings a key at the busy extension (See Central Office Calls)
An extension with Direct Trunk Access capability can Camp-On to a busy trunk.  When the trunk becomes free,
the user gets a new dial tone and can place a call.  Trunk Camp-On does not send Call Waiting tones to the trunk.
Conditions 
(A.) For ASI extensions, ESL sets and keysets with calls stacked up behind a trunk loop key, the system serv-
ices camped-on calls on a first in-first out basis.
(B.) A busy extension only receives Call Waiting tones from the first camped-on call.
Default Configuration
•All extensions can send Call Waiting tones.
•Extensions other than the attendant cannot Camp-On to trunks.
•Transferred calls Camp-On to ESL sets and ASIs for 60 seconds before recalling.
•Transferred calls Camp-On to keysets for 5 rings before recalling.
Programming
Required Programming
➣CP- Inhibit Camp-On (BY0:5)
Allow or deny an extension’s capability to send Call Waiting (Camp-On) tones when the user dials 2.
This will not affect, however, the attendant’s ability to send Call Waiting (Camp-On) tones to extensions.
[0=allow Call Waiting tones, 1=deny Call Waiting tones]
➣CP- Direct Trunk Access and Trunk Camp-On (BY2:0)
An extension user with Direct Trunk Access can camp-on to a busy trunk. [1=enable, 0=disable]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for attendants]
➣QJ- Intercom Call Control, Alerts (Call Waiting)
Allow or deny audible Call Waiting indications system wide. [N=allow, Y=deny]
Other Programming
➣E- Extensions, E8- Line Access Options, Off-Hook Ringing
If enabled, the system automatically converts Camp-On requests to Off-Hook Signaling rings.
[Y=allow, N=deny]
➣QT- System Timers, Camp-On Time (Single Line Set)
Set how long a transferred call should Camp-On to a busy ESL Set or ASI before recalling the transfer-
ring party. [0-970 seconds]
➣QT- System Timers, Number of Rings Before Recall
Set how many times a transferred call rings an idle or busy keyset before recalling the transferring party.
[3-15]
Features: Introduction - Direct Trunk Access
CALL WAITING (CAMP-ON)
58   FEATURESN1870SWG04   Issue 1-0 
						

							Related Features
Callback / Line (Trunk) Queuing
If an extension user Camps-On and then hangs up, the system converts the Camp-On to a Callback/Line
Queue.
Digital Door Box
An extension cannot receive off-hook signals from a Door Box unless the system has AUX Module 
>
02.10.
Direct Station Selection, Extension
After hearing busy tone, a DSS caller can camp-on to a busy extension.
Direct Trunk Access
An extension user with Direct Trunk Access can dial 2 to camp-on to a busy trunk.
Do Not Disturb
An extension user cannot dial 2 to send Camp-On tones to a busy extension in Do Not Disturb.
Group Ring (Ring Groups)
An Intercom caller or trunk cannot send Call Waiting tones to a Ring Group.  The call just waits for an
extension in the group to become free.
Intercom
After placing an Intercom call to a busy extension, the user can:
•Leave a Callback request
•Camp-on (wait in line off hook)
•Send an off-hook signal
Off-Hook Signaling
If an extension has off-hook ringing enabled (in E8), it automatically converts incoming Call Waiting
beeps to off-hook ringing.
Privacy
Privacy blocks Call Waiting (Camp-On) tones.
Ringing Line Preference
A keyset with Ringing Line Preference answers camped-on calls on a first in-first out basis.
Split
Call Waiting lets an extension user know when they have a call waiting.
Toll Restriction
Trunk Camp-On bypasses Toll Restriction.
Transfer
When transferring a call to a busy extension, the transferring extension user can Camp-On and wait to
make an announcement. Or, the user can hang up and have the transferred call wait at the busy extension.
Feature Operation
To send a Call Waiting tone to a busy extension:
Listen for: Busy tone
1. Dial 2.
Listen for: ICM Ring
If you hear Ring/Busy, the called extension converts your Camp-On to off-hook ringing.
2. Wait off hook for called party to answer.
If you hang up, you leave a Callback at the busy extension.
Features: Introduction - Direct Trunk Access
CALL WAITING (CAMP-ON)
N1870SWG04   Issue 1-0FEATURES   59