Nitsuko Digital System Feature And Terminal Programming Manual

							Table 2  SYSTEM RING RATES 
Note: Each group of four extensions rings with different tones. This is called
Distinctive Ringing. For example, extension 300 rings differently than 
extension 301. Extension 301 rings differently than extension 302.
Every fourth extension, the Distinctive ringing pattern repeats. For example, 
extension 300 rings the same as extension 304. Extension 301 rings the same as
extension 305, and so on.
Table 3  SYSTEM TONES 
TRUNK
ICM
01 34(Seconds)
01850B6
2
CALLBACK
TWO BEEPS
BUSY TONE
012 3(Seconds)
01850B10
FAST BUSY
RING BUSY
DIAL TONE
RINGING
Features: Introduction - Direct Trunk Access
INTRODUCTION
10   FEATURESN1870SWG04   Issue 1-0 
						

							Table 4  SYSTEM NUMBER PLAN 
Note:All the functions below are from Intercom dial tone (except where noted).
Code
Function
Account Codes
#+10 dig. Account Code Number
Automatic Call Distribution
4# ACD agent puts self back in service
6# ACD agent removes self from service
#+6+8+6+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedure (dial 6)
#+DSS Con.+4 ACD supervisor puts agent back in service
#+DSS Con.+7 ACD supervisor removes agent from service
Call Forwarding
# Cancel Call Forwarding
#+0 Forward calls to main attendant
#+ext+1 Call Forwarding option 1 (ring no answer)
#+ext+2 Call Forwarding option 2 (ring no answer and busy)
#+ext+3 Call Forwarding option 3 (all calls)
#+ext+4
Call Parking
60-69 Park Orbits
*560-*569 At ASI/OPX, transfer call to Park Orbits 60-69
Call Timer
#8 Call Timer On/Off
Call Waiting
*2 Call Waiting (answering a waiting call from an ESL set)
Callback
2 When hearing busy/ring busy, dial 2 and hang up to leave Callback
*FTR Cancel Callback left at own extension
#* Cancel all Callbacks at own extension
Central Office Calls (Trunk Numbers and Access Codes)
348-363 Trunk numbers (without AUX)
372-395 Trunk numbers (with AUX)
801-808 DS01 trunk access codes (without AUX)
801-824 DS01 trunk access codes (with AUX)
9 Single digit access to group 1 (90)
90-98 Trunk group access (groups 1-9)
Conference
11,12 Meet-Me Conference
*# Retrieve or establish Conference from Hold at ASI/OPX/ESL
Dialing Number Preview
* or FTR While idle, dial * or FTR to activate Dialing Number Preview
Features: Introduction - Direct Trunk Access
INTRODUCTION
N1870SWG04   Issue 1-0FEATURES   11 
						

							Table 4  SYSTEM NUMBER PLAN 
Note:All the functions below are from Intercom dial tone (except where noted).
Code
Function
Digital Door Box
310,311,322, 323 Digital Door Box extension numbers
FTR At keyset, press and hold FTR to activate the associated Relay Box relay
* At ASI/OPX/ESL, press (do not hold) * to activate the associated Relay Box relay
Directed Call Pickup
*300-*347 Directed Call Pickup codes for one and two cabinet systems
*300-*371 Directed Call Pickup codes for three cabinet systems
Directory Dialing
3 While idle, dial 3 to activate Directory Dialing
32 While idle, dial 32 to access the Company-Wide Directory
34 While idle, dial 34 to access the Directory
37 While idle, dial 37 to access the Personal Speed Dial directory
Forced Line Disconnect
# While hearing busy, dial # to disconnect trunk
Flash
FTR Flash the trunk
Group Call Pickup
*1 Group Call Pickup
#+key+3 From idle, assign delayed ringing to pickup key
#+key+5 From idle, assign lamp-only (no ringing) to pickup key
#+key+7 From idle, assign immediate ringing to pickup key
Group Ring
364-371 Ring Groups (without AUX)
396-403 Ring Groups (with AUX)
Hold
*7 Retrieve a call from Hold from an ESL or ASI
*801-*808 Retrieve trunk call from Hold (without AUX)
* 801-*824 Retrieve trunk call from Hold (with AUX)
Intercom
l + ext Intercom call, forced ringing
300-323 Extension numbers (without AUX)
300-371 Extension numbers (with AUX)
0 Your attendant
01-04 Attendants 1-4
#0 While idle, incoming Voice Announce off
#1 While idle, incoming Voice Announce on
Intrusion
4 When hearing busy/ring busy, dial 4 to intrude
Features: Introduction - Direct Trunk Access
INTRODUCTION
12   FEATURESN1870SWG04   Issue 1-0 
						

							Table 4  SYSTEM NUMBER PLAN 
Note:All the functions below are from Intercom dial tone (except where noted).
Code
Function
Last Number Redial
** Last Number Redial
DIAL+LAST From idle, redial last number dialed
Message Waiting
6 While hearing busy tone at ASI/OPX/ESL set, dial 6 to send message
*6 Retrieve Message Waiting
#* Cancel all Messages Waiting left at own extension
Night Answer
*0 Pick up night mode call ringing External Paging
Operator Assistance
#6+8+02-07 Record OPA message 02-07
#6+8+5+02-07 Listen to previously recorded message 02-07
#6+8+#+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedure (dial 6)
Paging
1* All Call Paging
2* Page Zone 1
3* Page Zone 2
4* Page Zone 3
5* Page Zone 4
6* Page Zone 5
7* Page Zone 6
8* Page Zone 7
Removing Lines and Extensions from Service
#+ext+0 Remove extension from service
Save
DIAL SAVE Steps for saving the last number dialed or dialing a saved number
Selectable Display Messages
#600-#615 Select messages 600-615
Silent Monitor
#+ext+6 Activate Silent Monitor for extension dialed
6 When busy/ring busy, dial 6 to activate Silent Monitor
Speed Dial
20-29 Personal Speed Dial bins (second 10 bins)
50-59 Personal Speed Dial bins (first 10 bins)
70-7999 System Speed Dial bins
#20-#29 Program Personal Speed Dial (second 10 bins)
#50-#59 Program Personal Speed Dial (first 10 bins)
#70-7999 Program System Speed dial bins
#+key From idle, program One-Touch Speed Dial key
Features: Introduction - Direct Trunk Access
INTRODUCTION
N1870SWG04   Issue 1-0FEATURES   13 
						

							Table 4  SYSTEM NUMBER PLAN 
Note:All the functions below are from Intercom dial tone (except where noted).
Code
Function
DIAL+key From idle, dial Speed Dial number stored under key
Split
*7 Retrieve second call
Time and Date
#8 Set Time
#9 Set Date
6 While idle, dial 6 to hear the extension number
8 While idle, dial 8 to hear the time
Walking Class of Service
## Digits dialed before Walking Class of Service code
Miscellaneous
#+0 From attendant, set baud rate of serial port (see page 283)
0-5 After attendant dials #+0+1, 0-5 sets baud rate (see page 283)
Features: Introduction - Direct Trunk Access
INTRODUCTION
14   FEATURESN1870SWG04   Issue 1-0 
						

							ACCOUNT CODE CAPABILITY
Description
Account Codes are user-dialed codes associated with trunk calls. An extension user may enter an Account Code
while placing a call or any time while on a call.  The system administrator uses Account Codes to restrict and
classify trunk calls. The Account Codes print along with the other call data on the SMDR record after the call
completes.  Account Codes can be up to 10 digits long, using the digits 0-9.
There are two modes of Account Code Operation:
•Mandatory
•Ve r i f i a b l e
With Mandatory Account Codes, a user must enter an Account Code when placing a trunk call.  If the user fails
to enter the code, the system cuts off the call.
With Verifiable Account Codes, a user must enter an Account Code from the Verifiable Account Code list when
placing a trunk call. If the user fails to enter the code (or enters a code not on the list), the system cuts off the
call. The system administrator can enter up to 400 Verifiable Account Codes into system memory.  A Verifiable
Account Code must be at least two digits long.  You must have an AUX Module to have Verifiable Account
Codes.
10-Digit Inter-Lata Calls
Available in Software Levels:
BaseAUX
N/A
> 
02.10
The system accommodates Forced Account Codes for 10-digit inter-lata local calls.  This is important for users
on the fringe of an area code that can place two types of local calls:
•10-digit local calls into the adjacent area code
•7-digit local calls within their own area code
In the above referenced software releases, the system requires Forced Account Codes only if the user dials a
leading 1 before their 7- or 10-digit call.  In previous software versions, the system would require Forced Ac-
count Codes for all 10-digit calls.
Conditions 
(A.) Users can enter Account Codes for incoming calls.  However, the system cannot make these codes Man-
datory or Verifiable.
(B.) The system never requires a user to enter an Account Code for a 911 call.
Default Configuration
Mandatory and Verifiable Account Codes disabled.  Users can optionally enter unverified Account Codes.
Programming
Required Programming
➣QI- Verifiable Account Code List
Enter up to 601 codes into the Verifiable Account Code List.  The codes must be at least two digits long.
[A=Add, D=Delete, Z=Delete All, L=List]
➣QL- ARS/Account Codes, Mandatory Account Codes
Enable/disable Mandatory Account Codes. [Y=enable, N=disable]
➣QL- ARS/Account Codes, Verifiable Account Codes
Enable/disable Verifiable Account Codes. [0=Not Inst’d, 2=ARS Inst’d]
Features: Introduction - Direct Trunk Access
ACCOUNT CODE CAPABILITY
N1870SWG04   Issue 1-0FEATURES   15 
						

							➣QL- ARS/Account Codes, Acct Codes for Toll Calls Only
Enable/disable Mandatory Account Codes for all outside calls or just for toll (1+) calls.
[Y=enable, N=disable]
➣QL- ARS/Account Codes, Min. COS for Account Codes
Set the minimum COS number that requires Mandatory Account Codes.  For example, if you enter 00,
COSs 00-27 must enter Account Codes. [00-27, 30 for operators]
Other Programming
➣E- Extensions, E3- Extension Class of Service
Assign a Class of Service to each extension.  See QL- ARS/Account Codes, Minimum COS for Manda-
tory Account Codes. [00-27, 30 for operators]
Related Features
Automatic Route Selection
The system can require Account Codes and ARS Authorization Codes for the same call.  If you want to
use Account Codes with ARS, make sure you enable Mandatory Account Codes in the QL option.
Central Office Calls, Placing
Users can dial Account Codes while placing calls.  The system may require Account Code Entry.
Speed Dial
A extension user can have One-Touch Speed Dial keys for simplified Account Code entry.  However, the
user cannot then implement Last Number Redial or Save to redial the call.
Station Message Detail Recording
After a user enters an Account Code, dialing #, additional digits and another # may change the SMDR
Account Code entry.
Feature Operation
To enter an Account Code when placing an outside call:
If you use a One-Touch Speed Dial key instead of the procedure below, the system will reverify
your account code (if verification is applicable).
1. Place call.
If you have the Account Code in a One-Touch Speed Dial key, you can press the key instead of us-
ing steps 2-4.
2. Press PGM# immediately after dialing the number.
3. Enter Account Code.
4. Press PGM# again.
Entering # again, additional digits and another # may change your Account Code.
To enter an Account Code for the call you are on:
If you use a One-Touch Speed Dial key instead of the procedure below, the system will reverify
your account code (if verification is applicable).
1. Do not hang up.
2. Press ICM.
If you have ESL Set, press HLD instead.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Enter Account Code.
5. Press PGM# again.
6. Press HOLD (HLD).
Listen for: You return to the call
Features: Introduction - Direct Trunk Access
ACCOUNT CODE CAPABILITY
16   FEATURESN1870SWG04   Issue 1-0 
						

							ALPHANUMERIC DISPLAY
Description
Each Display Telephone has a 16-character alphanumeric display that provides various feature status messages.
These messages (Tables 5 through 7) help the display telephone user process calls, identify callers and custom-
ize features.  Note that Time and Date always display when the extension is idle.
There are four categories of Alphanumeric Displays:
•Attendant Displays (Table 5), which can occur only at attendant extensions
•ACD Supervisor Displays (Table 6), which can occur only at the ACD supervisor extensions
•Other Telephone Displays (Table 7), which can occur at any display telephone
•Telephone programming displays.  Refer to the Administrator’s Guide for the specifics.
A display keyset user can adjust the brightness of their telephone’s display (see Feature Operation).
Conditions 
None
Default Configuration
None
Features: Introduction - Direct Trunk Access
ALPHANUMERIC DISPLAY
N1870SWG04   Issue 1-0FEATURES   17 
						

							Table 5  ATTENDANT DISPLAYS
This display... Appears when using... And shows...
0-5=300-19200 Terminal Programming Attendant has dialed ICM, #, 0,selected port to
program (1 or 2), and system is asking for port
speed entry
300 Terminal Programming Port speed of 300 baud selected
1200 Terminal Programming Port speed of 1200 baud selected
2400 Terminal Programming Port speed of 2400 baud selected
4800 Terminal Programming Port speed of 4800 baud selected
9600 Terminal Programming Port speed of 9600 baud selected
19200 Terminal Programming Port speed of 19,200 baud selected
ABORTED Selectable Display Messages Attendant has dialed N to abort the procedure which
cancels all Selectable Display Message selections
ALT OPR ASSIGNED Alternate Operator Attendant just enabled Alternate Operator
CANCEL ALT OPR Alternate Operator Attendant pressed MIC/DND to cancel Alternate
Operator
COMPLETED Selectable Display Messages Attendant has dialed Y to cancel all Selectable
Display Message selections
DELETE ALL MSG ? ACD/Personal Greeting/OPA Attendant/supervisor dialed ICM #68# to cancel all
messages
EXPD KSU FAILED Automatic Fault Reporting Shows attendant that expansion KSU has failed
LINE nnn FAILED Automatic Fault Reporting Trunk circuit nnn failed
MAJOR ALARM Automatic Fault Reporting Major alarm(s) has occurred in system
MAJOR/MINOR ALRM Automatic Fault Reporting Both major and minor alarms have occurred in system
MINOR ALARM Automatic Fault Reporting Minor alarm(s) has occurred in system
NIGHT MODE OFF Night Answer Attendant pressed MIC/DND to disable Night
Mode operation
NIGHT MODE ON Night Answer Attendant pressed MIC/DND to enable Night Mode
operation
PARKED IN nn Park Attendant parked call in orbit nn 
STA nnn FAILED Automatic Fault Reporting Extension nnn failed
Features: Introduction - Direct Trunk Access
ALPHANUMERIC DISPLAY
18   FEATURESN1870SWG04   Issue 1-0 
						

							Table 6  ACD SUPERVISOR DISPLAYS
This display... Appears when using... And shows...
02 X-304 1:23 Automatic Call Distribution Two calls are waiting and extension 304 has the
longest waiting call (1 minute, 23 seconds)
01 L-01 3:21 Automatic Call Distribution Line 01 has one call waiting for 3:21
4=INST,7=REMOVE Automatic Call Distribution ACD Supervisor dialed ICM # and pressed DSS
Console key for member extension
ABORTED Selectable Display Messages ACD supervisor has dialed N to abort the procedure
which cancels all Selectable Display Message selections
COMPLETED Selectable Display Messages ACD supervisor has dialed Y to cancel all
Selectable Display Message selections
DELETE ALL MSG ? Selectable Display Messages ACD supervisor dials ICM #68# to cancel all
Selectable Display Message selected by extension
users
Features: Introduction - Direct Trunk Access
ALPHANUMERIC DISPLAY
N1870SWG04   Issue 1-0FEATURES   19