Nitsuko Digital System Feature And Terminal Programming Manual

							Terminal Hunting
As in Circular Hunting, a Terminal Hunt group also consists of a group of extensions programmed into a hunt
list.  A call unanswered at a member extension rings the next extension in the programmed list.  If still unan-
swered, the call rings the remaining extensions until it reaches the bottom of the list. The system will not cycle
the call back to the top of list.  The call then continues to ring the last extension or rings the attendant (depend-
ing on programming).
Note:
Refer to the Extension Hunting Operational Matrix in Section 2 for hunting specifics.  See E- Extensions, E5-
Hunt Type.
 
01870L19
Terminal Hunting
EXTENSION HUNTING
110   FEATURESN1870SWG04   Issue 1-0 
						

							Uniform Call Distribution (UCD) Hunting
Like Circular and Terminal Hunting, a UCD Hunt group also consists of a group of extensions programmed into
a hunt list. Each member of the group is additionally associated with a UCD Master Extension Number.  To acti-
vate UCD, an incoming call must route to the UCD master number.  Typically, the incoming call is a Direct In-
ward Line (DIL) to the master number.
The system routes calls into a UCD group according to the frequency of use of the member extensions.  The
first extension rung is the member that has been idle the longest.  The last extension rung is the member that has
been idle the shortest. Note that if a UCD member places a call on Hold, that member could receive another call
during the period of time the call is on Hold.  If all UCD members are busy, the system may (depending on pro-
gramming):
•Have the call wait in queue for an available member.  The caller may hear (if enabled), Please hold on,
all lines are busy.  Your call will be answered when a line becomes free.
•Route the call to a special Overflow Destination extension.
The UCD busy announcement requires an AUX Module 
> 02.10 using a VMU.
Note:
Refer to the Extension Hunting Operational Matrix in Section 2 for hunting specifics.  See E- Extensions, E5-
Hunt Type.
Note:
For an enhanced feature similar to UCD, refer to Automatic Call Distribution (ACD) on page 31. 
01870L18
UCD Hunting
 EXTENSION HUNTING
N1870SWG04   Issue 1-0FEATURES  111 
						

							Conditions 
The system administrator can link hunt groups together.  For example, the UCD master extension can be the last
member of a Terminal Hunting group.  Also, the master extension can be the overflow destination of another
UCD Hunting group.
Default Configuration
No hunt groups configured.
Programming
Required Programming
For Circular and Terminal Hunting
➣E- Extensions, E4- Next Extension in Hunt Group
Use this option to link extensions into a hunting list.  For Circular Hunting, make sure your last member
loops back to the first. For Terminal Hunting, enter 300 for the last member.
➣E- Extensions, E5- Hunt Type
Designate a hunt type for each member of the hunting group.  The choices are:
•00 Extension not in a hunt group.  If the last member in a Terminal Hunt group is type 00,
    the hunt stays at the last member in the hunt list.  If the last member is type 01-03, the call
  rings the attendant.
•01 Unanswered outside calls and calls to busy member cause hunting
•02 Unanswered outside/Intercom calls and outside/Intercom calls to a busy member cause hunting
•03 Only unanswered outside calls cause hunting
For UCD Hunting
➣E- Extensions, E2- Extension Circuit Type
Program the master extension number with type X (uninstalled).  The master extension must be a port
that has no phone connected to it.
➣E- Extensions, E4- Next Extension in Hunt Group
For the master extension number only, use this option to designate the Overflow Destination.  Enter 300
for all other UCD members.
➣E- Extensions, E5- Hunt Type
Enter a hunt type for each member of the hunting group and the master extension number.  The hunt type
should be the same for each member.  The choices are:
•00 Extension not in a hunt group
•04 UCD hunting with no overflow and no group busy voice message
•05 UCD hunting with overflow and no group busy voice message
•06 UCD hunting with overflow and group busy voice message. (The caller will hear ringing or,
    if programmed, MOH to calls while in queue.)
➣E- Extensions, EA- UCD Group Master Extension Number
Assign the master extension number to each group member and the master extension number.
➣FC1- Reset System Queues
Reset the system queues after initial UCD programming.
Other Programming
➣EF- Incoming Voice Call Through Telephone Speaker
For type 2 Circular/Terminal Hunting, enter N.  This allows an Intercom call to an idle extension to hunt.
➣QT- System Timers, Camp-On Time
Enter the interval a call to a busy UCD group should Camp-On before routing to the overflow extension.
[0-970 seconds]
➣QT- System Timers, Number of Rings Before Recall
Set how long a call rings an extension in a Circular or Terminal hunt group before ringing the next group
member. [3-15 rings]
EXTENSION HUNTING
112   FEATURESN1870SWG04   Issue 1-0 
						

							Related Features
Analog Station Interface (ASI)
To have an ASI ring for several lines:
•Terminate lines to the UCD master
•Have an ASI be the only member of the UCD
•Give the other phones access and Call Coverage for the UCD master
Automatic Call Distribution
ACD also uniformly distributes incoming calls among members of a programmed group.
Call Coverage Keys / Hotline
A Call Coverage or Hotline key for the UCD master extension provides a UCD group BLF and simpli-
fied Transfer.
Call Forwarding
If an extension is in a Hunt Group, forwarding calls at that extension disrupts normal hunting.  An exten-
sion user can, however, forward calls to a UCD master number.
Central Office Calls, Answering
DILs to a UCD hunt group ring extensions in the group directly.
Data
Do not include Modem Pooling ports or Data Modules in a voice hunt group.
Direct Inward Line (DIL)
Trunks terminated to the UCD group master number ring the group directly.
Direct Station Selection, DSS Console
Do not include DSS Consoles in a hunt group.
Do Not Disturb
Putting an extension in Do Not Disturb temporarily removes it from its hunt group.  If a Circular Hunt
group extension is in DND, a trunk call continually cycles through the group.  The call never rings the at-
tendant.
Group Ring (Ring Groups)
Ring Group calls do not activate ACD or hunting.
Intercom
Voice-announced Intercom calls do not initiate hunting.
Night Answer (Off-Hours Ringing)
Two attendants can be in a Circular Hunt Group (consisting only of themselves) for special night mode
operation.  Both attendants must activate Night Answer to put their trunks in the night mode.  Following
is an example for attendants 300 and 304:
Ext
E4E5
300
304304
30002
02
Off-Hook Signaling
Circular or Terminal Hunting members cannot have Whisper Page capability.
System Reports, Diagnostics and Maintenance Utilities
The system reports provide data on UCD group call activity.  The reports also show details on calls re-
ceived while all members were busy.
Transfer
Any user can Transfer a call to the UCD master number.
Feature Operation
None
 EXTENSION HUNTING
N1870SWG04   Issue 1-0FEATURES  113 
						

							EXTERNAL ALERTING DEVICES
Description
The system has external relays which the installer can connect to customer-provided alerting devices.  The de-
vices are typically bells or ringers that provide loud ringing in large or noisy areas.  Depending on program-
ming, the relays can activate for:
•A call ringing the system at night
•A call ringing a specific extension, trunk, OPX, ACD/UCD Group or Ring Group
The system administrator can program two relays - one in each CEU.  Relay 0 is AUX on the main CEU.  Relay
1 is AUX on the expansion CEU.  The relays can provide a steady or interrupted closure, and are normally open.
The relays never close for Paging.
Conditions 
The devices connected to the relays must be compatible with the following relay specifications:
Maximum Load: 60 mA @ 30 V dc
10 mA @ 90 V ac
Maximum Initial
Contact Resistance: 50 m Ohms
Default Configuration
Relays activate for night ringing and paging.
Programming
Required Programming
➣QM- Music/Relay Control, Interrupted Ring Relays
Enable/disable interrupted relay closure.  If enabled, relay pulses one second closed/three seconds open
when activated.  If disabled, relay has continuous closure when activated. [Y=enable, N=disable]
For each relay (0 and 1):
➣QM- Music/Relay Control, Relay Control-Pageowner
Assign the Pageowner for ringer and page control.
Other Programming
➣E- Extensions, ED- Trunk Control, Access Control
An extension can only pick up a call ringing an External Alerting Device if it has access to the trunk.
[Y=enable, N=disable]
Related Features
Group Ring (Ring Groups)
The Pageowner can be a ring group number.  The relay activates for calls to the ring group.
Night Answer (Off-Hours Ringing)
Under certain conditions, night mode ringing can also activate the external relays.
Paging
The system administrator can use the external relays to activate external paging amplifiers.  Refer also to
the system hardware manual.
EXTERNAL ALERTING DEVICES
114   FEATURESN1870SWG04   Issue 1-0 
						

							Feature Operation
To answer a call you hear ringing over the External Alerting Device:
1. Lift handset.
2. Press flashing line key.
Listen for: Conversation with caller
OR
•Press ICM.
Listen for: Dial tone
•Dial *.
Listen for: Dial tone stops
•Dial 0 or 01-04.
Listen for: Conversation with caller
If you hear Reorder tone, you cannot pick up the call from your extension.
If the owner is not the attendant, dial the owner’s extension or group number.
 EXTERNAL ALERTING DEVICES
N1870SWG04   Issue 1-0FEATURES  115 
						

							FLASH
Description
Flash allows a keyset or ESL extension user to access certain CO or PBX features by interrupting trunk loop cur-
rent.  Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers.
The system administrator must set the Flash parameters for compatibility with the connected telco.
Conditions 
None
Default Configuration
The default flash for a keyset is 7 tenths of a second (700 mS).
Programming
Required Programming
➣CP- Inhibit Flash for Single Line Telephones (BY2:6)
Enable/disable Flash for single line sets.  Enter 1.  Note that this disables Flash at ESL sets with the same
Class of Service.  To disable flash for 2500 sets connected to ASIs, enter 0.
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣QT- System Timers, Flash Response Time
Set the length of the loop current interruption the system provides to a trunk (1-25 tenth seconds).  Enter
0 to deny Flash system-side.  This option applies to flash from a keyset only.
Other Programming
➣E- Extensions, ED- Trunk Control, Call-Out Control
An extension must have callout enabled in order to Flash incoming calls. [Y=enable, N=disable]
Related Features
Analog Station Interface (ASI)
An AUX Module 
> 
02.10 allows a single line (2500 type) telephone connected to an ASI to flash an out-
side line.
Centrex Compatible Feature Keys / Speed Dial
Available in Software Levels:
BaseAUX 
> 02.00
> 02.10
The flash, delay, and pause features are able to be stored in Centrex Keys and in Speed Dial numbers.
Off-Premise Extension (OPX)
OPX users cannot flash a trunk.  The system provides a Flash timer that applies only to OPX extensions.
OPX flash is the loop current interruption that occurs when the OPX user hookflashes.  This operation
places a trunk on Hold, it does not flash the trunk.
PBX/Centrex Compatibility
If the system is behind a PBX, Flash normally gives the extension user access to many PBX features.
Toll Restriction
The system applies Toll Restriction (if applicable) to the number a user dials after flashing a trunk.
FLASH
116   FEATURESN1870SWG04   Issue 1-0 
						

							Feature Operation
To flash the trunk you are on (from your keyset):
1. Press FTR or MSG.
To flash the trunk you are on (from your ESL set):
1. Press and release hookswitch (approximately 1/2 second).
To flash the trunk you are on (from your single line /2500 set):
1. Press and release hookswitch and dial 7*.
If CP- BY2:6 is 0 for your extension’s Class of Service, this step will Page into Internal Paging
zone 6.
 FLASH
N1870SWG04   Issue 1-0FEATURES  117 
						

							FLEXIBLE NUMBERING PLAN
Description
Flexible Numbering Plan lets the system administrator change the digits users dial to access features.  This helps
the administrator customize the standard number plan (shown in Table 4, page 11) for each customer.  Assume,
for example, that extension users are accustomed to an older system with extension numbers in the 500s and
600s.  The system administrator can change the first digit used to access extensions so users can still dial famil-
iar numbers.
CAUTION:
Do not change the standard numbering plan unless absolutely necessary.  Changing the standard plan affects
many feature operations as well as programming operations, including the universal eraser (usually 300).
The following chart shows some of the features affected when the administrator changes the System Numbering
Plan.  Refer to Table 4 (page 11) for additional number plan information.
Changing this
digit...Affects the operation of this feature...
1 Group Call Pickup
Intercom (Forced Ringing)
Meet-Me Conference (Conference codes)
Paging (All Call)
2 Paging (Zone 1)
Call Waiting (answering waiting call at ESL set)
Speed Dial (Personal Speed Dial bins)
Central Office Calls (Trunk access codes)
3 Intercom (first 100 extensions)
Paging (Zone 2)
4 Automatic Call Distribution (putting agents in service)
Group Ring
Intercom (Second 100 extensions)
Paging (Zone 3)
5 Call Parking (from ASI/OPX)
Paging (Zone 4)
Speed Dial (Personal Speed Dial bins)
6 Automatic Call Distribution (agents putting themselves out of service)
Call Parking (first access digit)
Message Waiting (access digit)
Paging (Zone 5)
Selectable Display Messages (first access digit)
7 Automatic Call Distribution (supervisor putting agents out of service)
Paging (Zone 6)
Speed Dial (System Speed Dial first access digit)
Split (retrieve second call at ESL set)
8 Central Office Calls (trunk access codes)
Paging (Zone 7)
Time and Date (setting the time)
9 Central Office Calls (trunk group numbers and single-digit access)
Time and Date (setting the date)
0 Attendant Positions (attendant access digit)
Night Answer (pick up call ringing External Paging)
FLEXIBLE NUMBERING PLAN
118   FEATURESN1870SWG04   Issue 1-0 
						

							Conditions 
(A.) The system prohibits the administrator from changing the digits * and #.
(B.) Flexible Numbering Plan requires an AUX Module.
Default Configuration
Refer to the Table 4, System Number Plan (page 11).
Programming
Required Programming
➣QA- Number Plan, Ringdown Digit
➣QA- Number Plan, 2nd Ten Speed Dial Bin Digit
➣QA- Number Plan, Block of First 100 Extensions Digit
➣QA- Number Plan, Block of Second 100 Extensions Digit
➣QA- Number Plan, 1st Ten Speed Dial Bin Digit
➣QA- Number Plan, Park Orbit Access Digit
➣QA- Number Plan, System Speed Dial Access Digit
➣QA- Number Plan, Trunk Access Digit
➣QA- Number Plan, Trunk Grp Access Digit (Hybrid Only)
➣QA- Number Plan, Operator Digit
➣QA- Number Plan, Feature and Program Access Digits
Customize the function of digits 0-9 for the above programming [0-9].
Other Programming
None
Related Features
Voice Mail Compatibility (Integrated Voice Messaging)
Also, refer to Table 4, System Number Plan (page 11).
Feature Operation
Refer to Table 4, System Number Plan (page 11).
 FLEXIBLE NUMBERING PLAN
N1870SWG04   Issue 1-0FEATURES  119