Nitsuko Digital System Feature And Terminal Programming Manual

							TRAFFIC MANAGEMENT REPORTING
Description
The Traffic Management (TMS) Report provides the system administrator with a record of the system’s call ac-
tivity.  The TMS Report consists of call activity details for each installed extension, trunk, trunk group and
ACD/UCD hunting group.  The system administrator can use the TMS Report to analyze the system traffic.
This, in turn, lets the administrator maximize the system’s resources.
The TMS report outputs from the main CEU AUX Module serial port.  The system must have an AUX Module
to have TMS reports.
The administrator can display the report on the programming terminal, or record it on an SMDR printer.  Addi-
tionally, the administrator can have the report print on demand or at a preset time.  When printing at a preset
time, the TMS Report can consist of all data or just selected categories of data. Following are samples of the
TMS Report.
Traffic Management Report For Extensions
TRAFFIC MANAGEMENT REPORT
COLLECTED SINCE: 00/00/00 00:00:00
                                                                          PAGE    1
     |         NUMBER OF CALLS        |   TIME   |       OFF-DUTY
 STA | INCOMING | ANSWERED | OUTGOING |  IN USE  | DURATION | NO. OF TIMES
__________________________________________________________________________
 300         1         0          0     00:00:00   00:00:00        0
 304         0         0         15     00:01:30   00:00:00        0
The TMS report for extensions shows:
•Extension number
•Number of incoming, answered and outgoing calls.
Incoming calls are all calls that ring an extension (including recalls, ICM, Transferred and DIL calls).
The system does not log voice announced calls as incoming calls.
Answered calls are all calls the extension answers (without exception - including Call Pickup, Ring
Groups and Hold recalls).
Outgoing calls are all calls the extension places.  Feature activation (such as DND) is not considered an
outgoing call.
•Total time each extension was in use (not idle).  This includes time a feature is active (such as DND).
•If ACD agent, number of times and duration off duty (out of service).  See ACD/UCD report below.  If
an agent is removed from service, the Duration counter increments only when the agent returns. to serv-
ice.
Traffic Management Report For ACD/UCD Groups
    MASTER EXT: 308
      MEMBERS
        309
        
CALLS WHEN ALL MEMBERS BUSY -     0     
DURATION OF ALL BUSY        - 00:00:00   
CALL ABORTED WHILE WAITING  -     0     
The TMS report for ACD/UCD groups shows:
•Master extension and members of each ACD/UCD group
•Total number of calls to group when all members were busy
•Duration of the all-busy condition
•Number of outside callers who hung up (calls aborted) while waiting for a group member to become
free.  This does not include outside callers who hung up while listening to the ACD/UCD all agents busy
message.
Features: Removing Trunks to Walking Class of Service
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							Traffic Management Report For Trunks
     |             INCOMING CALLS             |   CALLS   | CALLS   | TIME
LINE | NO. RCVD | ANSRD | LONG WAIT | TRMNATD | ABANDONED |OUTGOING |IN USE
_____________________________________________________________ ______________
 801       0         0         0          0          0        11     00:01:15
 802       0         0         0          0          0         2     00:00:16
The TMS report for trunks shows:
•Trunk number
•For incoming calls, total calls received, answered and terminated
Received is the total of all incoming calls detected at each trunk.
Answered is the total of all incoming calls actually answered by system users for each trunk.
Te r m i n a t e d is the number of calls that were terminated by the caller (i.e., hung up on) before being an-
swered in the system.
•Total calls the TMS report flags as Long Wait calls (see QT in programming below)
•Total of abandoned calls (where the outside caller hangs up while the call is on Hold, parked or being
transferred)
•Total of all outgoing calls
•Total time trunk was in use
Traffic Management Report For Trunk Groups
    LINE GROUP: 801
      MEMBERS
        802
        
CALLS WHEN ALL MEMBERS BUSY -     1     
DURATION OF ALL BUSY        - 00:05:16
The TMS report for trunk groups shows outbound information for the following (refer to the Line Rotaries fea-
ture):
•Master and members of each trunk group
•Total number of calls to group when all members were busy
•Duration of the all-busy condition
Conditions 
(A.) The TMS Report only includes installed extensions and trunks. In addition, the report only includes ex-
tensions or trunks that had call activity since the data was last cleared.
(B.) Terminal programming may interfere with the TMS report.  If you are programming a sub-menu (e.g.,
QE) and the TMS report is scheduled to print, the system buffers the report. The report displays as soon
as you return to the main menu.
Default Configuration
TMS Report prints manually from the HE or HF options.
Features: Removing Trunks to Walking Class of Service
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							Programming
Required Programming
➣H- System Status Reports, HE- Traffic Management Summary
Print the TMS Report.  The system does not clear the TMS data after the report runs.
[Return for all extensions/trunks or enter first extension/trunk-return.  Enter last extension/trunk for spe-
cific extension/trunk.]
➣H- System Status Reports, HF- Traffic Management Summary (With Data Cleared)
Print the TMS Report.  The system clears the TMS data after the report runs.
[Return for all extensions/trunks or enter first extension/trunk-return.  Enter last extension/trunk for spe-
cific extension/trunk.]
➣QT- System Timers, Traffic Management Report Wait Time
Set the TMS Wait Time interval.  If a call rings longer than this interval, the TMS report flags it as Long Wait.
[5-99 seconds]
➣QZ- SMDR Setup, TMS Report Print Modes
Set the TMS Report print mode:
0 Manual (from HE or HF) for all data.
1 Automatic (at preset time) for trunk data only.  The data clears after the report runs.
2 Automatic (at preset time) for trunk and operator data only. The data clears after the report runs.
3 Automatic (at preset time) for all data.  The data clears after the report runs.
➣QZ- SMDR Setup, TMS Print Times Setup
Set the time that the TMS report should print (using modes 1-3). [00-23]
Other Programming
➣T- Set System Date and Time
Set the system Date and Time. [MM/DD/YY=date, HH:MM:SS=time]
Related Features
Attendant Positions
The attendant can set the baud rate for the AUX Module serial port. Refer to page 283.
Automatic Fault Reporting/Remote Maintenance
The Backup and On-Line Program also backs up and stores the TMS report data.  During restore, the sys-
tem overwrites the existing TMS data.
Station Message Detail Recording
If you request TMS and SMDR reports to print at the same time, the SMDR report prints first.
Time and Date Setting
Time and Date appear on the TMS report.  Also, the system administrator can have the TMS Report print
at a preset time.
Feature Operation
None
Features: Removing Trunks to Walking Class of Service
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							TRANSFER
Description
Transfer permits an extension user to send (i.e., extend) an active outside call to any other extension in the sys-
tem.  With Transfer, any extension user can quickly send an outside call to the desired co-worker.
A call a user transfers automatically recalls if not picked up at the destination extension.  If the call is still not
picked up, it rings all extensions with programmed ringing for the trunk.  This assures that users do not lose or
inadvertently abandon their transfers.
A user may Transfer a call screened or unscreened.  With Screened Transfer, the transferring user announces the
call to the destination user before hanging up.  With Unscreened Transfer, the transferring party extends the call
without an announcement.
Conditions 
If an extension receiving a screened Transfer:
(A.) Answers the screen
(B.) Immediately hangs up (before the transferring extension hangs up)
(C.) The call goes on Exclusive Hold at the transferring extension.
Default Configuration
Transfer always allowed.
Programming
Required Programming
None
Other Programming
➣E- Extensions, ED- Trunk Control, Ring Control
An unanswered transferred call rings all extensions with ringing for the trunk.  Transferred calls always
ring the destination extension, regardless of Ring Control programming.
[R=immediate ring, D=delayed ring, L=lamp only (no ring), N=night ring]
➣E- Extensions, ED- Trunk Control, Access Control
For each extension, assign access for the lines the extension should be able to answer.  An extension can
receive a Transfer on a trunk to which it doesn’t have access. [Y=allow, N=deny]
➣E- Extensions, EF- Incoming Voice Call Through Telephone Speaker
For each extension, allow or deny incoming voice-announced Intercom calls to a keyset or ESL set.
[Y=allow, N=deny]
➣KS- Programming Keys for Keysets
Assign line keys to keysets. (see page 439)
➣QT- System Timers, Camp-On Time
Set how long a transferred call waits at a busy ESL, ASI or OPX extension before recalling the extension
that transferred it. [0-970 seconds]
➣QT- System Timers, Number of Rings Before Recall
Set the number of times a transferred call rings:
•An idle or busy keyset
•An idle ESL, ASI or OPX extension
After this interval, the call recalls the extension that initially transferred it.  This interval also determines
how many times an unanswered transfer rings the transferring extension before diverting to extensions
with ringing for the trunk. [3-15]
Features: Removing Trunks to Walking Class of Service
TRANSFER
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							Related Features
Attendant Positions
Calls transferred to an attendant do not recall the extension that initially transferred the call.  The call
also never diverts to extensions with ring and access for the trunk.
Automatic Call Distribution
Any user can Transfer a call to the ACD master number. 
Any user on a  
> Base 02.00/Aux 02.10 can transfer a call to an ACD agent.  If the agent doesn’t pick up
the call, it recalls the extension that initially transferred it.  It will not follow the agents hunting as in pre-
vious software versions. 
Call Coverage Keys
Call Coverage provides one-button call Transfer.
Call Forwarding
An extension user can Transfer a call to an extension with Off-Premise Call Forwarding activated.  To
abort the procedure, the user can return to the initial call.  If an attendant does this, the system places the
trunk used for dialing the off-premise destination on Hold.
When making a screened Transfer of a trunk call to an extension with Off-Premise Call Forwarding, im-
plement Tandem Trunking when the off-premise user answers.
Call Parking
Instead of transferring a call to an extension, a user can place it in a Park Orbit instead.
Call Waiting (Camp-On)
If an extension user tries to Transfer a call and hears busy tone, the user can dial 2 to Camp On.
Extended Ringing
With Extended Ringing, a transferred call rings an extension 15 times before recalling the extension that
initially transferred it.
Extension Hunting
Any user can Transfer a call to the UCD master number.
Group Ring (Ring Groups)
Unscreened Transfers to ring groups do not recall the transferring extension if unanswered.
Hotline
Hotline provides one-button call Transfer.
Off-Hook Signaling
If an extension tries to Transfer a call and hears ring/busy, the user can dial 1 to initiate Off-Hook Signaling.
Personal Greeting
Outside calls ringing an extension directly (either DILs or via Transfer) hear the Personal Greeting, if en-
abled.  The outside call then rings the specified extension.  If there is no specified extension, the call
rings all extensions with ringing for the trunk.  Outside calls ringing a line key don’t activate Personal
Greeting.
Privacy
An extension with Privacy does not hear camp-on tones when a Transferred call is waiting.
Speed Dial
An extension can have Transfer codes stored under a One-Touch Speed Dial key.
Station Message Detail Recording
SMDR charges the last party on a call for the entire call.  For example:
•Extension 304 user places a call.
•Extension 304 user transfers the call to extension 306.
•When 306 user hangs up, SMDR charges the entire call to 306.
Tandem Calls (Tandem Trunking)
When making a screened Transfer of a trunk call to an extension with Off-Premise Call Forwarding, im-
plement Tandem Trunking when the off-premise user answers.
Features: Removing Trunks to Walking Class of Service
TRANSFER
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							Feature Operation
To Transfer your call:
You can also use Hotline and Call Coverage Keys to Transfer calls.  Refer to these features.
1. Do not hang up.
2.
-(At a keyset) Press ICM.
Listen for: Dial tone
OR
-(At an ESL set) Press TRF.
Listen for: Dial tone
3. Dial extension number or press DSS key.
Listen for: Two beeps or ringing
4. Announce the call.
If you hear ringing, wait for party to answer before announcing the call.  To Transfer the call unan-
nounced, skip this step.
If the extension you called doesn’t pick up the call, it recalls to you.  If you in turn don’t pick it up,
it rings all extensions that normally ring for the trunk.
5. Hang up.
Your Transfer goes through.
To return to your outside call (if the called party doesn’t want your Transfer):
1.
-(At a keyset) Press flashing line key.
OR
-(At an ESL Set) Press HLD and dial * 7.
To receive a Transfer (if you get an Intercom call announcing it):
1. Stay on the line.
The Transfer goes through when calling party hangs up.
To answer a transferred call ringing your phone:
Listen for: Trunk ring
1. Lift handset.
If you have an ESL set, this answers the call.  Skip the next step.
2. Press flashing line key.
Features: Removing Trunks to Walking Class of Service
TRANSFER
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							VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Description
The system is fully compatible with Integrated Voice Messaging Systems.  These systems provide telephone us-
ers with comprehensive Voice Messaging and Automated Attendant features. Voice Messaging ends the frustra-
tion and cost of missed calls, inaccurate written messages and telephone tag.  Voice Messaging frees a
company’s busy receptionists and secretaries for more productive work.
Automated Attendant automatically answers the system’s incoming calls.  After listening to a customized mes-
sage, an outside caller can dial a system extension or use Voice Messaging.
Voice Messaging and Automated Attendant enhance the telephone system with the following features.
Call Forward to Voice Messaging System (Mailbox Call Forward)
Extension users can forward calls to the Voice Messaging System. Once forwarded, called extension’s incoming
calls connect to the called extension’s mailbox.  The caller can then leave a message instead of calling back later.
Mailbox Message Waiting (Leaving a Voice Message)
Mailbox Message Waiting helps a user who calls another extension that is busy, not answered or in Do Not Dis-
turb.  As with Call Forwarding, the caller can leave a message in the called extension’s mailbox instead of call-
ing back later.  (This occurs only if an extension is in a Terminal Hunt Group that terminates at the Voice
Messaging system master number.  Refer to Extension Hunting for programming details.)
Message View
Display set users can press MSG to see how many messages are waiting.  The system removes the Voice Mes-
sage count after the user calls their mailbox.
Transfer to Voice Messaging System (Mailbox Transfer)
An extension user can Transfer a call to the user’s own or a co-worker’s mailbox.  After the Transfer goes
through, the caller can leave a message in the mailbox.  For  
>Aux 02.10, an extension user can Transfer a call
to a mailbox outside of the system’s number plan range.  Valid mailboxes can by any number from 000-999, lim-
ited by the Voice Mail System setup.  To transfer the call, the extension user presses ICM + MSG + the mailbox
number.  In previous software versions, an extension user could only Transfer to mailboxes that were within the
extension number plan (300-371).
Conversation Record
While on a call, a keyset user can have the Voice Messaging System record the conversation.  The keyset user
just presses a specially programmed Record key.  Once recorded, the Voice Messaging System stores the conver-
sation as a new message in the user’s mailbox.  After calling their mailbox, a user can save, edit or delete the re-
corded conversation.  A voice announcement always precedes the recording.
Personal Answering Machine Emulation
Available in Software Levels:
Base AUX 
> Y5.0> Y2.0
A keyset user can have their extension’s Subscriber Mailbox emulate a personal answering machine.  This lets
Voice Mail screen their calls, just like their answering machine at home. If activated, the extension’s incoming
calls route to the user’s mailbox.  Once the mailbox answers, the user hears two alert tones and the caller’s in-
coming message.  The user can let the message go through or lift the handset to intercept.  Personal Answering
Machine Emulation applies to all calls that ring the extension directly.  It does not apply to Call Coverage,
Group Call Pickup and Group Ring calls.  Additionally, the extension must be idle.  With  
>Aux Y2.0/Base
Y5.0, Personal Answering Machine Emulation can optionally answer all calls or just trunk calls.
Features: Removing Trunks to Walking Class of Service
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							Alternate Night Mode Answering Enhancement (Direct Trunk Routing to a Personal Greeting)
The system offers alternate night mode routing to Voice Messaging.  For voice mail systems with Automated At-
tendant, this allows simplified answering during off hours.  Instead of routing to the night mode Automated At-
tendant, outside callers hear a brief recording and are asked to leave a message.  To enable alternate answering:
•Program a terminal hunt group consisting of an uninstalled extension and the Voice Messaging system.
•Make the uninstalled extension the first member of the group.
•Assign an Assigned Night Answer (ANA) trunk (using the EI option) to
the uninstalled extension.  Refer to Night Answer for the specifics.
When a call rings in on the ANA trunk, Voice Messaging plays the personal greeting for the uninstalled exten-
sion.  The caller can then leave a message in the uninstalled extension’s mailbox. The caller does not hear the
Automated Attendant night instructions.
Overflow to Voice Messaging
Available in Software Levels:
Base AUX 
N/A
> Y2.0
Unanswered trunk calls can overflow to Voice Messaging.  Instead of continually ringing, an unanswered trunk
routes to the Automated Attendant.  This gives outside callers all the options available in the Automated Atten-
dant, such as:
•Dialing an extension number
•Dialing the Voice Messaging System
•Any other options programmed in the node
Overflow is available for any trunk ringing extensions with ring and access (i.e., in the Key Ring state).
Uninstalling Master Number
Available in Software Levels:
Base AUX 
N/A
> 02.10
After you install Voice Mail, you have the option of reassigning VX ports and the Voice Mail master number.
This may be necessary if you change your telephone or Voice Mail system configuration.  In earlier software ver-
sions, uninstalling an ASI in the third cabinet (E- Extensions, E2- Circuit Type = X) could also uninstall the
Voice Mail master in QP- Voice Messaging Master Extension.  This could occur if the ASI you uninstalled
was also the Voice Mail master extension.
Note:
Refer to the Voice Messaging System documentation for more information on the many Voice Messaging and
Automated Attendant features.
Hardware Requirements
The Voice Messaging System connects to OPX or ASI ports.  OPX ports require a Dual OPX/ASI module (P/N
88750).  Refer to the Analog Station Interface and Off-Premise Extension features for additional information
about these ports.
Conditions 
None
Features: Removing Trunks to Walking Class of Service
VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
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							Default Configuration
Voice Mail not installed.
Programming
Required Programming
➣E- Extensions, E2- Extension Circuit Type
When connected to ASI P/N 89749, each Voice Messaging System port should have circuit type 51.
➣E- Extensions, E5- Hunt Type
Program each VX port with hunt type 06.
➣E- Extensions, EA- UCD Group Master Extension Number
Program each VX port with the master number assigned in QP programming below.
➣E- Extensions, EK- Voice Mail (VX) Port
Assign an OPX or ASI extension to each VX port.
➣E- Trunks, E9- Direct Trunk Termination
For each trunk the VX Auto Att. should answer, terminate it to the VX master number. (See EA above.)
➣E- Trunks, EI- Night Call Routing
For each trunk the VX Automated Attendant should answer at night, terminate the trunk to the master
number (see EA above).  For this application, make sure the E9 entry is 300.
➣FC1- Reset System Queues
Reset system queues after installing the VX.
➣FC3- Reset VX Flag (Telephone Message Waiting Lamps)
For a first time installation, use this option to reset the telephone MSG lamps.
➣KS- Programming Keys for Keysets
Designate a Record key (type R).
➣QP- Voice Mail, Mailbox Installed
Enable this option if the system has a Voice Messaging System connected. [Y=enable, N=disable]
➣QP- Voice Mail, Voice Messaging Master Extension
Select one of the VX ports programmed in the options above as the master extension.
Other Programming
➣CP- Inhibit Call Forwarding (BY0:6)
Disable Call Forwarding for VX ports.  This prevents potential interaction between the VX ports and Se-
lectable Display Messages. [0=allow Call Forward, 1=deny Call Forward]
➣CP- Allow Privacy (BY1:6)
To block incoming tones that might interfere with VX operation, enable Privacy for each VX port.
➣CP- Single Ring OPX (BY2:7) ( >Aux Y2.0/Base Y5.0 )
Personal Answering Machine emulation can answer all calls [0] or just trunk calls [1].
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to VX ports. [00-27, 30 for operators]
➣E- Extensions, E4- Next Extension in Hunt Group
Enter 300 for all VX ports.
➣E- Extensions, ED- Trunk Control, Access Control
For Message Notification and/or Message Reminder callout, Voice Messaging System ports must have
access to the trunks used for callouts. [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Call-Out Control
For Message Notification and/or Message Reminder callout, Voice Messaging System ports must have
callout enabled for the trunks used for callouts. [Y=allow, N=deny]
Features: Removing Trunks to Walking Class of Service
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							➣QC- Op. Programming, VX Overflow Ring Count
Available in Software Levels:
Base AUX 
N/A
> Y2.0
Set no. of rings after which overflow occurs [1-255].
➣QJ- Intercom Call Control, Alerts (Message)
Enable/disable the Msg Wait reminder. [N=allow, Y=deny]
Related Features
Call Forwarding
An extension can forward calls to the Voice Messaging System.
Flexible Numbering Plan
Flexible numbering may conflict with the Voice Messaging System database.
Message Waiting
Normal Message Waiting does not function if the system has a VX installed.
Operator Assistance (OPA)
A VX may contend for DTMF receivers required by OPA.  Keep this in mind when installing both OPA
and Voice Messaging in the same system.  To minimize contention, use ASI P/N 89749 for VX.
Voice Module Unit (VMU)
A Voice Messaging system may contend for the DTMF receivers required by the VMU.  Keep this in
mind when installing both VMU and Voice Messaging in the same system.  To minimize contention, use
ASI P/N 89749 for Voice Messaging.
Voice Prompting Messages
Available in Software Levels:
Base AUX 
N/A
> Y2.10
An extension with Messages Waiting can periodically hear a reminder message.  This reminder message
requires a VMU. 
Feature Operation
For more complete Voice Messaging system operating instructions, refer to the Integrated Voice Messaging sys-
tem documentation.
To call your Voice Messaging System mailbox:
If you have messages waiting:
Listen for: Periodic reminder message
1. Lift handset.
2.
-At a keyset, press MSG.
Listen for: Ringing
OR
-At an ESL set, press * and dial 6.
Listen for: Ringing
3. Wait for Voice Messaging System to answer.
Refer to your Voice Messaging System documentation for the specifics.
Features: Removing Trunks to Walking Class of Service
VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
N1870SWG04   Issue 1-0FEATURES   269