Nitsuko Digital System Feature And Terminal Programming Manual

							AUTOMATIC ROUTE SELECTION
Description
Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials.  ARS
lets the system administrator obtain the most cost-effective use of the system’s connected long distance carriers.
ARS is an on-line call routing program that the system administrator can customize from the programming ter-
minal.  The program accommodates over 8,000 call routing choices -- without a custom-ordered rate structure
database.  ARS allows the system administrator to make modifications to the routing choices quickly and easily.
This is often necessary as the cost structure of the connected services change. 
ARS provides:
Call Routing
ARS can apply 3-digit (Area Code) and 6-digit (Area Code and Exchange) analysis to every number
Dialing Translation (Special Dialing Instructions)
ARS can automatically execute stored dialing instructions when it chooses a route for a call
Time of Day Selection
The system administrator can program route selection according to the time of day/day of week.
Hierarchical Class of Service Control
ARS allows or denies call route choices based on an extension’s Class of Service.
1
Forced Authorization Code
Designated routes may require the user to enter an Authorization Code before ARS allows routing.  This code is
verifiable and is enforced by an extension’s Class of Service.
Separate Routing for Operator Assisted, International and Equal Access Calls
To provide unique control, the system administrator may program separate routing instructions for Operator As-
sisted, International and Equal Access calls.
Independently Programmed Restriction for Exchanges 976 and 555
Restriction for these exchanges is hierarchical according to an extension’s Class of Service.
Inter-Lata Dialing
ARS accommodates 10-digit inter-lata local calls. As the telco adds area codes to a dialing area, local calls can
be either seven or 10 digits long.  This occurs when the telco has to use NNX type numbers (e.g., 223) as area
codes.  A 10-digit call from one part of the adjacent area code may be a local call.  However, the same call dialed
from a more distant part of the adjacent area code may be a toll call.
In AUX Module 
>02.10, the system can wait six seconds after the last digit dialed before routing the call
through ARS. This will occur if the first three digits dialed look like an area code (NPA) and the total number of
digits dialed is 7 or 10.  You must program ARS routing to accommodate the 10-digit local call.
In previous software versions, the system would dial out after the user entered 7 of the 10 digits for their inter-
lata local call.  After ARS routed the call, the user would then have to manually dial the last three digits. 
Features: Introduction - Direct Trunk Access
AUTOMATIC ROUTE SELECTION
40   FEATURESN1870SWG04   Issue 1-0
1Class of Service options may interact with ARS. For example, If CP-Allow Only Intercom Calls at Night (BY0:2) is enabled
(1), the extension cannot use ARS at night. 
						

							Outdialing Forced Account Codes
Available in Software Levels:
BaseAUX 
N/A
> 
02.10
A system with ARS can delay outdialing a Forced Account Code. You may want to enable this option if the se-
lected carrier uses call accounting on a per-call basis. The delay provides the carrier with adequate time to set up
their DTMF detection circuits. Without the delay, the system could outdial the Account Code digits before the
carrier was ready to receive them.
After the user dials their outside call and Account Code as usual, the system:
•Routes the call through ARS to the appropriate carrier.
•Outdials the digits the user dials. (The ARS Dial Treatment may modify these digits.)
•Waits a programmable interval and then dials the Account Code.
To program this option:
•Make sure Forced Account Codes are enabled (QL- Mandatory Account Codes = Y).
•Set the length of the delay in QT- System Timers, Centrex-Type Feature Key Delay (5-99, in 100 mS
increments [5 = 500 mS]).
•In QX- Suppress # When Speed Dialing,
Enter Y for Suppress # Key Tone
Enter Y for Transmit Acct. Code
Automatic Route Selection requires an AUX Module.  If desired, you can program up to 64 ARS Authorization
codes.  (The large systems have 184 codes.)
For complete details on ARS, including instructions for using the ARS editor (GA command), refer to Appendix
A.
Conditions 
(A.) Do not use ARS behind a Centrex/PBX.  In addition, ARS is intended for areas that use the North Ameri-
can Number Plan (NANP).
(B.) ARS requires an AUX Module.
(C.) When a telephone number is manually dialed the DTMF on tones = 250 mS.  When the system redials
the DTMF on tones = 135 mS.
Default Configuration
ARS not programmed.
Programming
Required Programming
➣E- Trunks, E4- Next Trunk in Outbound Rotary (Hybrid Only)
ARS requires outbound trunk rotaries.  This prompt determines the selection sequence for trunks within
each rotary.
➣E- Trunks, E7- Trunk Service Number
Assign a Service Number to each trunk used for ARS.  ARS routes calls to Service Numbers, not individ-
ual trunks. [01-10]
➣E- Trunks, EA- Trunk Group Assign. (First Trunk in Group), Hybrid
Group trunks in rotaries by assigning each one the same First Trunk in Group number.
➣GA- ARS Editor
Program the ARS options.  Refer to Appendix A for complete details.
Features: Introduction - Direct Trunk Access
AUTOMATIC ROUTE SELECTION
N1870SWG04   Issue 1-0FEATURES   41 
						

							➣QL- ARS/Account Codes, ARS Enable (Hybrid Only)
Enter 2 to enable ARS.  Do not enter 2 without programming trunks and services.
➣QL- ARS/Account Codes, Number of Services
Designate how many services (trunk rotaries) ARS will use. [01-10]
➣QL- ARS/Account Codes, Service Line Numbers
Indicate the trunk rotary master number for each of the rotaries used by ARS. This should correspond to
the EA- First Trunk in Group entry.  If the Service Line Number is entered as 00, or left at default (00),
this will deny calls using that Service Number.
Other Programming
➣E- Extensions, E3- Extension Class of Service 
ARS routing is based on an extension’s Class of Service number. [00-27, 30 for operators]
➣E- Extensions, E8- Line Access Options, Allow Line Code Dial-Up
If enabled, users may be able to dial trunk access codes (e.g., 801) to bypass ARS.
[Y=allow, N=deny]
➣E- Extensions, E8- Line Access Options, Access to Groups 90-95
Allow access to group 90 (the ARS access code).  If you allow access to 91-95, users may be able to dial
these codes to bypass ARS.  Users can always dial groups 96-98. [Y=allow, N=deny]
➣E- Extensions, E8- Line Access Options, Key Access to Outbound Lines
If enabled, user may be able to press a line key to bypass ARS. [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Access Control
An extension must have access to the trunks selected by ARS. [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Call-Out Control
An extension must have Call-Out to the trunks selected by ARS. [Y=allow, N=deny]
➣E- Trunks, E2- Trunk Circuit Type
Trunks within each ARS Service Group should have the same circuit type. (see page 394)
➣KS- Programming Keys for Keysets
An extension can have a loop key for ARS access.
[9=switched loop, 9 and a line group # (0-8)=fixed loop]
➣QC- Operator Programming, Operator Extensions
Make sure the main operator is port 00 (normally extension 300).
➣QF- Line Grp Access (First Trunk in Group), Hybrid Only
Correlate the first trunk in a trunk rotary (e.g., 801) to one of nine trunk rotary numbers (90-98).  The sys-
tem requires this correlation when setting up trunk rotaries.  Use the trunk access code (e.g., 801 or L01)
that corresponds to the EA- First Trunk in Group entry.
➣QQ- ’1’ Prefix Required for NPA Calls
If the system is in a conflict area, enter Y.  Enter N if the system is not in a conflict area.  In an area with
a 10-digit numbering plan and this option is enabled (Y), then create a Dial Treatment that strips the 1
prefix.  See Appendix A for more details.
➣QT- System Timers, Dialtone Detection Counter
Set the length of the dial tone detection interval.  ARS Dial Treatments (option P) use this interval.  See
Appendix A for more details. [1-6]
➣QW- ARS Authorization Codes
If required, enter ARS Dial Treatment Authorization codes.  See Appendix A for more details.
[10 digits maximum]
➣QX- Suppress ’#’ When Speed Dialing
If ARS Dial Treatments outdial the # digit, enter N.  To suppress outdialing the #, enter Y.  See Appendix
A for more details.
➣QY- Single Digit Line Access
If enabled, users can dial 9 (instead of 90) for ARS. [Y=allow, N=deny]
Features: Introduction - Direct Trunk Access
AUTOMATIC ROUTE SELECTION
42   FEATURESN1870SWG04   Issue 1-0 
						

							Related Features
Account Code Capability
ARS can optionally utilize the system’s Account Codes.
Caller ID
ARS can block outgoing Caller ID information.  You may need to block Caller ID for certain sites (such
as crisis centers) that need to keep their identity confidential.  To do this, insert the Caller ID block code
(e.g., *67) in the ARS Dial Treatments.
Central Office Calls, Placing
ARS may restrict the numbers a user may dial.
Direct Trunk Access
Direct Trunk Access bypasses ARS.
Equal Access Compatibility
ARS has a unique way of handling these calls.  Refer to the feature for the specifics.
Forced Trunk Disconnect
The system subjects the call on the released trunk to normal ARS routing or Toll Restriction.
Last Number Redial
Unless the user preselects a trunk, the system enforces ARS for Last Number Redial calls.
Line (Trunk) Queuing
If the system has ARS, Line Queuing queues for the least costly route.
NANP Compatibility
The North American Numbering Plan may affect ARS programming in your region.
PBX/Centrex Compatibility
Do not use ARS behind a Centrex/PBX.
A PBX trunk should not normally be in an ARS service group.  For ARS to route calls to PBX lines:
•Place the PBX lines in unique service groups
•Have digit insertion (Dial Treatments) insert the PBX access codes for each number dialed
Private Line
The system applies the same ARS to Private Lines as it applies to other trunks.
Save
The system subjects a saved number to the same routing and restriction as if the user manually dialed.
The system always routes a saved number through ARS, unless the user manually selects a trunk.
Special Services and OCC Compatibility
ARS can have digit insertion/dialing translation capabilities.  This makes selecting special services for
outgoing calls transparent to extension users.
Speed Dial
Speed Dial can route calls through ARS or optionally bypass ARS routing.
Tenant Service
Each system can have only one ARS package, shared by all tenants.
Time and Date Setting
ARS uses time and date when routing calls.
Toll Restriction
When a user dials 9 or 90 for ARS, ARS overrides Toll Restriction.
Volume Controls
With AUX Module 
> 02.10, pressing VOL UP or VOL DN while listening to ARS dial tone has no effect
on the dial tone volume.  The ARS dial tone volume is preset to an optimum level in system software.  It
cannot be adjusted by the user.
Features: Introduction - Direct Trunk Access
AUTOMATIC ROUTE SELECTION
N1870SWG04   Issue 1-0FEATURES   43 
						

							Feature Operation
To place a call using ARS:
For more information on placing calls using ARS, refer to Appendix A.
1. Lift handset.
If you have an ARS loop key, press it and skip to step 4.
2. Press ICM.
Listen for: Dial tone
3. Dial ARS access code (9 or 90).
Listen for: Another (higher pitched) dial tone
4. Dial number.
Features: Introduction - Direct Trunk Access
AUTOMATIC ROUTE SELECTION
44   FEATURESN1870SWG04   Issue 1-0 
						

							BACKGROUND MUSIC
Description
Background Music (BGM) sends music from a customer-provided music source to the speakers in keysets and
ESL telephones.  If an extension user activates it, BGM plays whenever the user’s extension is idle.  Incoming
calls and Page announcements override BGM.  Optionally, BGM can also play over the external paging zones.
Background Music requires a customer-provided music source.  BGM disables the main CEU’s 4th CO line cir-
cuit.
Conditions 
(A.) Background Music disables the fourth trunk circuit on the first CO Module in the main CEU.  Although
you connect to the CEU MOH terminals, you cannot use the fourth trunk circuit for trunks.  The music
source (tape deck, receiver, etc.) must be compatible with the following system specifications.
 Input Imepdance 100K Ohms
 Maximum Input -10 dBm (244 mV AC)
(B.) A system reset turns off BGM at all extensions.
Default Configuration
BGM trunk not assigned.
Programming
Required Programming
➣E- Trunks, E2- Trunk Circuit Type
The trunk used for BGM must be circuit type X.  If you want to use the BGM trunk later on for another
function, remember to:
•Enter N for QM- BGM
•Change the trunk to the desired circuit type (using the E2 option)
•Perform a side tone test on the trunk (using the IS- Side Tone Test option)
➣QM- Music/Relay Control, BGM
Enter Y(es) - this will also enable MOH for internal calls.
Other Programming
➣QM- Music/Relay Control, BGM on External Page Zones
Allow/disallow BGM to play over the external paging zones.  For proper operation, access the Paging
zone once after enabling this option. [Y=allow, N=deny]
Related Features
Attendant Positions
BGM does not play at attendant extensions.
Do Not Disturb
When a user activates DND, BGM turns off.  Once the user deactivates DND, BGM remains off.
Music on Hold
BGM and Music on Hold can share the same music source, if desired.  Enabling BGM also enables
MOH for internal calls.
Paging
The External Paging zones can also broadcast Background Music.
Features: Introduction - Direct Trunk Access
BACKGROUND MUSIC
N1870SWG04   Issue 1-0FEATURES   45 
						

							Feature Operation
To turn Background Music on or off:
1. Do not lift handset.
2. Press HOLD.
To adjust the volume of Background Music:
1. Press VOL UP or VOL DN while feature is active or telephone is idle.
This also affects your incoming ringing and Paging announcements.
Features: Introduction - Direct Trunk Access
BACKGROUND MUSIC
46   FEATURESN1870SWG04   Issue 1-0 
						

							BATTERY BACKUP
Description
Battery Backup allows the system to operate normally during AC power failures and brownouts.  For each CEU,
Battery Backup requires the installation of an optional Battery Backup Unit.  The Valcom VB260 Battery
Backup Unit is recommended.  Battery Backup will power a fully loaded system for about two hours.
The system also provides short-term backup of system memory and the system time and date (Real Time
Clock).  These options are stores in Random Access Memory (RAM).  The system retains the options stored in
RAM memory for at least one week without AC power.
The Real Time Clock is only available in systems with an AUX Module.  The Real Time Clock maintains the
correct date and time for at least one week without AC power.  If the system doesn’t have an AUX Module, it
stores the time of the power failure in memory.  The system starts from that stored time when power is restored.
Conditions 
The AUX Module uses a permanently installed supercap capacitor. 
Default Configuration
None
Programming
None
Related Features
Time and Date Setting
Feature Operation
If installed, Battery Backup is automatic during AC power failures and brownouts.
Features: Introduction - Direct Trunk Access
BATTERY BACKUP
N1870SWG04   Issue 1-0FEATURES   47 
						

							CALL COVERAGE KEYS
Description
A Call Coverage key gives an extension user one-touch call pickup, Transfer and Intercom for the assigned ex-
tension.  This simplifies phone operation for co-workers that frequently cover each other’s calls.  Additionally,
each extension user can program the ringing options for their Call Coverage keys.
A Call Coverage key also shows the status of the covered extension:
When the key is...The covered extension is...
Off Idle
On Busy
Flashing slowly Ringing
Flashing fast DND
Conditions 
None
Default Configuration
No Call Coverage Keys programmed.
Programming
Required Programming
➣KS- Programming Keys for Keysets
Designate programmable keys as Call Coverage keys.  Also, program the ringing option for Call Cover-
age Keys (no ring, delayed ring or immediate ring). [S + Extension #]
Other Programming
➣E- Extensions, ED- Trunk Control, Access Control
To intercept outside calls, the extension must have access to the covered extension’s trunks.
[Y=allow, N=deny]
➣QT- System Timers, Delayed Ring Interval
Set the Delayed Ring Interval for Call Coverage Keys with delayed ringing. [1-10]
Related Features
Attendant Positions
A keyset can be programmed to have a Call Coverage Key for an attendant.  Unlike other extensions, an
Attendant cannot program Call Coverage Key ringing options from their telephone.
Automatic Call Distribution / Extension Hunting
An extension can have a Call Coverage key for an ACD/UCD hunt group. Designate a programmable
key as a Call Coverage key using the ACD/UCD master extension number.  The key activates only when
all group members are busy. This can only occur if the system has an AUX Module.
Automatic Handsfree
If the system has Automatic Handsfree, the extension user can just press the Call Coverage key.
Call Forwarding
Call Forwarding does not reroute calls ringing a Call Coverage Key.
Features: Introduction - Direct Trunk Access
CALL COVERAGE KEYS
48   FEATURESN1870SWG04   Issue 1-0 
						

							Digital Door Box
An extension can have a Call Coverage Key for a Door Box.  This gives the extension a BLF, one button
calling and one button answering for the Door Box.
Directed Call Pickup
Directed Call Pickup will not pick up a call ringing a Call Coverage Key.
Group Ring (Ring Groups)
A Station Call Coverage key can pickup up a Ring Group call.
Intercom
Extension users can use Call Coverage Keys as an alternative to dialing Intercom calls.
Off-Hook Signaling
Call Coverage keys always activate Off-Hook Signaling (if allowed at the destination).  In addition, an
extension with Off-Hook Signaling receives off-hook signals for calls to its covered extensions.
Ringing Line Preference
A ringing Call Coverage Key will not activate Ringing Line Preference.
Feature Operation
To place a call to your covered extension:
1. Lift handset.
2. Press Call Coverage key.
3.
-If you hear two beeps, go ahead and speak.
OR
-If you hear ringing, wait for the called part to answer.
To Transfer a call to a covered extension:
1. Press Call Coverage key.
2.
-If you hear two beeps, announce call.
OR
-If you hear ringing, wait for called party to answer.
OR
-If you hear busy or fast busy, hang up to have the call wait at the covered extension.
  You can also press the line key to return to the call.
OR
-Hang up to Transfer the call unannounced.
Your phone may start ringing again, depending on your Call Coverage key ring options.
To pick up a call ringing a covered extension:
Listen for: (Optional) Trunk or ICM Ring
1. Press flashing Call Coverage key.
Listen for: Conversation with calling party
To program ringing for your Call Coverage keys:
User-Programmable Feature...
Use this procedure to change the ringing for your keyset’s Call Coverage keys.
Ring Assignment
PGM# + RA + Line key + Y(es) or N(o) + SAVE
Delayed Ring Assignment
PGM# + DRA + Line key + Y(es) or N(o) + SAVE
You can change the assignment for your Call Coverage keys.
PGM# + DSS + DSS key + ext. + SAVE
Features: Introduction - Direct Trunk Access
CALL COVERAGE KEYS
N1870SWG04   Issue 1-0FEATURES   49