TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							E- EXTENSIONS
 DIRECT   TO ANN. MESSAGE (ONYX IV)
Description
Related
Programming
Feature Reference
Instructions
step 1 
Step  
Step  l
Use this option to determine when the Initial Announcement Message (if any)
should play to Automatic Call Distribution group callers. Enter N(o) to have
the Initial Announcement 
  only when all agents are busy. Enter
 to have the  Announcement  play immediately to each
ACD group caller. The Initial Announcement Message can be from the OPA,
Voice Mail system or the standard system message.
This option only applies to ONYX IV.
Conditions
None
Default Value
Initial Announcement Message occurs only when all agents are busy (N).
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
32A.
Automatic 
 Distribution (ONYX IV)
To enter data on the PRF:
For EU- Direct All Calls to Announcement Message on Table 3, enter 
or N(o).
To enter data at the programming terminal:
After programming EU- Delay Before Ovefflow From Queue, you see:
DIRECT ALL CALLS TO ANNOUNCEMENT MESSAGE
Enter EU- Direct All Calls to Announcement Message data from Table 3.
You see: INITIAL ANNOUNCEMENT Go to EU- Initial Announcement Extension on the next page.
Issue 1-O
SOFTWARE CONFIGURATION 2-140K 
						

							 EXTENSIONS
EU- INITIAL ANNOUNCEMENT EXTENSION (ONYX IV)
Description
Related
Programming
Feature Reference
Instructions
Step  l
Step  l
Step  l
Use this option to set the type of Automatic Call Distribution Initial
Announcement Message. The message can be the standard Voice Piompting
Message or a recorded message from Voice Mail or OPA.
For this Initial
Announcement 
Enter...
Standard . . . . 
OPA................ Extension number of first  port
Voice Mail . . VX master number
This option is only available on ONYX IV.
Conditions
None
Default 
Standard message answers (300).
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
Automatic Call Distribution (ACD)
To enter data on the PRF:
For EU- Initial Announcement Extension on Table 3, enter 300, the 
master number or the first port of the  PCB.
To enter data at the programming terminal:
After programming EU- Direct All Calls to Announcement  Mailbox , 
you see:
INITIAL ANNOUNCEMENT EXT
Enter EU- Initial Announcement Ext data from Table 3 and press RETURN.If you enter 300. go to EU- Delay Before Answering With Digitalker.
If you enter the VX master number, go to EU- Mailbox Access Code, 
If you enter the first port on the OPANAU PCB, go to EU- VAU Recording
Number, Initial.
 SOFTWARE CONFIGURATIONIssue 1-O 
						

							E- EXTENSIONS
EU- DELAY BEFORE 
 WITH DIGITALKER (ONYX IV)
Description
If you enter 300 for EU- Initial Announcement Extension, use this  to
set the Initial Announcement Message delay interval. This is the delay before
the standard Voice Prompting Message answers an incoming ACD call. The
range is 0 (no delay) to
 seconds.  can   this  
enter 300 for  Initial  Extension.
This option only applies to ONYX IV.
Conditions
None
Default 
No delay before answering (0).
Related
Programming
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
32A.
Feature Reference
Instructions
Step I 
Step 1 
Step 2 
Automatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EU- Delay Before Answering With Dgtkr on Table 3, enter the delay
interval (O-255 seconds).
To enter data at the programming terminal:
If you enter 300 for EU- Initial Announcement Extension, you see: 
BEFORE  WITH THE 
Enter EU- Delay Before Answering With Dgtkr data from Table 3  and press
RETURN. You see: REPETITIVE ANNOUNCEMENTGo to EU- Repetitive Announcement Extension.
Issue 1-OSOFIWARE CONFIGURATION  
						

							E- EXTENSIONS
EU- VAU RECORDING NUMBER. 
 (ONYX IV)
Description
If you enter the first 
 port extension number for EU- Initial
Announcement Extension. this option selects the 
 message that
answers the ACD call. You can choose from eight 
 messages 
07).You can  use this option if  enter the first  port
extension number for EL’- Initial Announcement Extension.
This option  applies to  IV.
Conditions
None
Standard ACD overflow message (00).
Related
Programming
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
32A.
Feature Reference
Instructions
Step  
Step 1 
Step 2 
Automatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EU- VAU Recording # on Table 3, enter the 
 message number
(00-07).
To enter data at the programming terminal:
If you enter the extension number of the first 
 port for EU- Initial
Announcement Extension, you see: 
VAU RECORDING 
Enter EU- VAU Recording # data from Table 3 and press RETURN. You see:
DELAY BEFORE ANSWERING WITH THE VAU
Go to EU- Delay Before Answering With VAU on the next page.
 SOFTWARE CONFIGURATIONIssue 1-O 
						

							E- EXTENSIONS
EU- DELAY BEFORE 
 WITH VAU (ONYX IV)
Description
If vou enter the first  port extension number for EU- Initial
Announcement Estension. use this option to set the Initial Announcement
Message delay 
 This is the delay before the  message you
select in EU- VAU Recording 
 answers an incoming ACD call. The
range is 0 (no 
 to  seconds.You can only use this option if 
enter the first    extension rrumberfor EC’- Initial 
Extension.
This option only applies to ONYX IV.
Conditions
None
Default 
No delay before answering (0).
Related
Programming
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
32A.
Feature Reference
Instructions
Step  
Step  l
Step 2 l
Issue 1-OAutomatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EU- Delay Before Answering With VAU on Table 3, enter the delay
interval (O-255 seconds).
To enter data at the programming terminal:
After entering data for EU- VAU Recording Number, you see: DELAY
BEFORE ANSWERING WITH THE VAU
Enter EU- Delay VAU Recording # data from Table 3 and press RETURN.
You see: REPETITIVE ANNOUNCEMENT Go to EU- Repetitive Announcement Extension.
SOFTWARE CONFIGURATION2-1400 
						

							E- EXTENSIONS
EU- MAILBOX ACCESS CODE, INITIAL (ONYX IV)
Description
Related
Programming
Feature Reference
Instructions
Step 1 l
Step 
Step 2 
If you enter the Voice Mail master number for EU- Initial Announcement
Extension, this option allows you to specify the mailbox that answers
incoming ACD calls. For 1002, this is a Node Mailbox. When programming
the Node Mailbox, make sure you set all options to Exit. Refer to the Voice
Mail documentation for the specifics on programming Node Mailboxes.
You
can only use this option if you enter the Voice Mail master numberfor 
 Announcement Extension. Make sure Voice Mail is correctly
programmed (refer to Voice Mail Compatibilty).
This option only applies to ONYX IV.
Conditions
None
Default Value
Standard ACD overflow message (00).
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
32A.
Automatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EU- Mailbox  Code on Table 3, enter the Voice Mail Node
Mailbox that should answer incoming ACD calls.
To enter data at the programming terminal:
If you enter the Voice Mail master extension number for EU- Initial
Announcement Extension, you 
see: MAILBOX ACCESS CODE
Enter EU- Mailbox Access Code data from Table 3 and press RETURN. You
see: DELAY BEFORE ANSWERING WITH VOICE MAILBOX
Go to EU- Delay Before Answering With VX on the next page.
2-140P SOFTWARE CONFIGURATION 
Issue 1-O 
						

							E- EXTENSIONS
 DELAY BEFORE  WITH VX (ONYX IV)
Description
If  enter the Voice Mail master extension number for EU- 
Announcement Extension. use this option to set the initial Announcement
Message 
 interval. This is the  before the Node Mailbox you select
in EU- 
 Access Code. Initial answers an incoming ACD call. The
range is 0 (no delay) to
 seconds.     this option if 
 the    master extension number for EC’- Initial
 
This option  applies to ONYX IV.
Conditions
None
Default 
No delay before  (0).
Related
Programming
Automatic 
 Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
32A.
Feature Reference
Instructions
Step 1 
Step  
Step  
Automatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EU- Delay Before Answering With VX on Table 3, enter the delay
interval (O-255 seconds).
To enter data at the programming terminal:
After entering data for EU- Mailbox Access Code, you: DELAY BEFORE
ANSWERING WITH THE VOICE MAILBOX
Enter EU- Delay Before Answering With VX data from Table 3 and press
RETURN. You see: REPETITIVE ANNOUNCEMENT 
Go to EU- Repetitive Announcement Extension.
Issue 1-OSOFTWARE CONFIGURATION 
						

							E- EXTENSIONS
EU- REPETITIVE 
 EXTENSION (ONYX IV)
Description
Use this option to enable or disable the Automatic Call Distribution-Repetitive
Announcement Message. The Repetitive Announcement Message can be a
recorded message from Voice 
 or OPA. To disable the 
Announcement Message. enter 300.
For this Repetitive
Announcement 
Enter...
OPA................Extension number of first 
 port
Voice Mail . . . 
 master number
No announcement. . 
This option only applies to ONYX TV.
Conditions
None
Default Value
No repetitive announcement (300).
Related
Programming
Automatic Call Distribution  IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
32A.
Feature Reference
Instructions
Step 1 
Step 1 
Step  
Automatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EU- Repetitive Announcement Ext on Table 3, enter 300, the  VX master
number or the first port of the 
 PCB.
To enter data at the programming terminal:
After programming the options for the Initial Announcement Message, 
see: REPETITIVE ANNOUNCEMENT EXT
Enter data from Table 3 for EU- Repetitive Announcement Ext. and press
RETURN.If you enter 300, go to EU- Master Extension of ACD Group.
If you enter the VX master number, go to EU- Mailbox Access Code, Repetitive.
If you enter the first  on the  PCB, go to EU- VAU Recording
Number, Repetitive on the next page.
2-140R  CONFIGURATION Issue 1-O 
						

							E- EXTENSIONS
EU- VAU 
 NUMBER, REPETITIVE (ONYX IV)
Description
If you enter the first 
 port extension number for EU- Repetitive
Announcement Estension. this option selects the 
 message that
ACD callers hear 
  You can choose from eight 
messages (00-07).    this option if  enter the first
 port   EC-  
Extension.
This option only applies to ONYX IV.
Conditions
None
Default 
 Repetitive Announcement Message (00).
Related
Programming
 Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
Feature Reference
Instructions
Step 1 
Step  
Step  
Issue 1-O
Automatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EU- VAU Recording 
 on Table 3, enter the  message number
(00-07).
To enter data at the programming terminal:
If you enter the extension number of the first 
 port for 
Repetitive Announcement Extension, you see: VAU RECORDING 
Enter EU- VAU Recording # data from Table 3 and press RETURN. YOU 
PLAYBACK  WITH VAUGo to EU- Playback  With VAU on the next page.
 CONFIGURATION 
						

							E- EXTENSIONS
EU- PLAYBACK INTERVAL 
 VAU (ONYX IV)
Description
If you enter the first 
 port extension number for EU- Repetitive
Announcement Extension. use this option to set how often the 
should repeat the Repetitive Announcement Message. The range is O-255
(where 
 seconds). If you enter  the wait is 1 minute and 30 seconds.
 can   this option  enter   extension
 for EL’- Repetitive  Extension.
This option only applies to ONYX IV.
Conditions
None
Default Value
1 minute, 30 second wait (0) between Repetitive Announcements.
Related
Programming
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
Feature Reference
Instructions
Step  l
Step  l
Step  
Automatic Call Distribution (ONYX IV)
To enter data on the 
PRF:
For EU- Playback Interval With VAU on Table 3, enter how often the
 should repeat the Repetitive Announcement Message (O-255).
To enter data at the programming terminal:
After entering data for EU- VAU Recording Number, you see: PLAY BACK
INTERVAL WITH VAU
Enter EU- Playback Interval With VAU data from Table 3 and press RETURN.
You see: MASTER EXT OF ACD GROUPGo to EU- Master Extension of ACD Group.
 SOFTWARE CONFIGURATIONIssue 1-O