TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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Feature Operation Step 1 Step Step 3 Step 1 Step I l Step 1 Step l Step 3 Issue 1-O Feature VS. can also use the procedure to store Personal Speed Dial numbers at This is the you can store numbers on Touch Speed Dial keys. + SD t Speed (or bin number + t + key (or line code t or number (37 digits max.) + SAVE Chaining Speed Dial sets To chain Speed Dial numbers: Place first call Speed Dial. for to dial out. Press DIAL. Press Speed Dial bin of second number.You can chain as you Do dial a bin number. OR Place first call using Speed Dial.Wait for number to dial out. Press One-Touch Speed Dial of second number. Place first call using Speed Dial.Wait for number to dial out. Press INTERCOM. Dial Speed Dial bin number 20-29).Dial access to bins is prevented in and 72x180 systems. FEATURES l-205
SPLIT Description With Split. an estension user can split (alternate) between a current call and a new Split lets the estension user easily alternate between the calls joining (Conferencing) the parties together. In ONYX IV, every can have a programmable key assigned as a Split key for one-button Split operation.Pressing the Split key automatically alternates between the call you are on and your incoming call. Programming Related Feature Operation Step 1 Step 2 Step 3 Step Step 1 Step 2 l None Split always no Split keys defined (ONYX IV). Required None Other KS- Programming for (ONYX IV) Enter S to assign a programmable key as a Split key. Call Waiting/Off-Hook Signaling These features let an extension user know when they have a call waiting. Central Office Calls/Answering and PlacingExtension users can Split on any trunk they can use for placing and answering calls. Using Split at a To Split between a new and your current call (when both your current call and new call are Intercom calls): Press HOLD to put current call on Hold. Look for:(Modular) -- HOLD Slow Flash (red), Fast Flash (green) (Non-modular) -- HOLD Exclusive Hold Press INTERCOM to answer waiting call.Look for:INTERCOM Fast Flash Listen for: Conversation with new caller You can also Split after placing a call. Press-INTERCOM to begin Split.Look for:INTERCOM On Listen for: Dial tone Press and dial 7.You answer the call on Hold. Your previous call now goes on Hold instead. Repeat steps 3-5 to continue alternating between the calls. To Split between a new call and your current call (when your current call is an Intercom call and your new call is an outside call): Press HOLD to put current call on Hold. Look for:(Modular) -- HOLD Hold Flash Fast Flash (green) (Non-Modular) -- HOLD Exclusive Hold Press line key to answer waiting call.Look for:Line key On (red/green)Listen for:Conversation with new caller‘You can also Split after placing a call. Issue
RECORDING Format (Page 1 of Report Start Header Char. Field Line 1 l-37 return. line feed Line Date 9Space 10-17Time (hh:mm:ss) 18.19Carriage return. line feed Line 3 1 return. line feed Line Carriage return. line feed Call Record Header Lines and 31.2 3-6 7 8-10 11 12-41 42 53 54-61 62 63-70 71 72-77 78 79.80 Line 1.2 3-6 7 8-10 11 12-19 33-41 42 43-45 46-49 53 54.55 56-61 62 63-70 71 72-77 78 Issue 1-OBlank characters + character characters character characters + character characters + character characters character characters + character characters character characters Blank STA(space) character Spaces Spaces character Spaces ACCT Spaces character Spaces START(space) character c aracter c aracter FEATURES l-209
STATION MESSAGE DETAIL RECORDING Description. . Format (Page Call Record Blank 3-6Extension number. space 7 character s-10 Space. number character Number dialed (right justified. preceded by spaces) 32 character Account Code (right justified, preceded by spaces) 53 character Start time (hh:mm:ss) 62 character 63-70Elapsed time of call (hh:mm:ss) 71 character 72-77Cost of call 78 character 79.80Service number (0 Keep the following in mind when connecting the SMDR collection device: SMDR prints out of the local (upper) COM PCB port. On initial power up. this port takes precedence over the modem (lower) The system supports protocol. On power-up. rhe SMDR prints out a power-up header. The SMDR port also prints major alarm information, if one occurs. (Refer to Automatic Fault Reporting.) When the upper (local) COM PCB port is on line, the following RS-232-C signals are (connected): PinSignal 5 . . Terminal Ready (DTR) 6 . . . . . to Send (RTS) Detect (CD) These signals become inactive (not connected) when the lower (modem) COM PCB port is on line. Additionally, these signals toggle as the system prints the COM PCB power-up header. If QZ- SMDR Printout All the Time is the system buffers SMDR data when the modem port is busy. The system prints out all buffered SMDR data when the local port becomes active. Conditions a. To allow for servicing, the system buffers (stores) calls as follows: PCBStored Call Records vs. . . . 510 MEM-A. . . . . 128 If the buffer fills, each new call pushes one old call out of the buffer. b. In VS. terminal programming may interfere with the SMDR report. If you are programming a sub-menu (e.g.,QE), the buffers the SMDR report. The report displays as soon as you return to the main menu. Default SMDR port is 1200 baud. 8 bits. 1 stop bit with no parity. The SMDR report prints at A.M., and includes incoming, local and toll calls. FF 1-n
STATION DETAIL RECORDING Programming Programming P- Print Report Print the SMDR report. The system can clear or retain records from the SMDR buffer after the report prints. QZ- Setup. for Toll Calls Have the SMDR report include all outside calls. or just toll calls. Setup. Inbound Have the SMDR report print incoming and outgoing calls. or just outgoing calls. QZ- Setup, Printout the Time Have the SMDR report print after each call completes. or at a preset time. QZ- Setup. Report Start Hour Designate the time when the SMDR report should print. This option does not apply if SMDR prints all the time. Z- Clear XII Records Clear the SMDR records from the system buffer without printing the SMDR report. Clear the records when you change the SMDR print options. Other None Related Features Account Code After a user enters an Account Code. dialing additional digits and another maychange the SMDR Account Code entry. Attendant PositionsThe attendant may change baud rates for the COM PCB ports. See page PBX The report also includes PBX access codes, if dialed. Special Services and OCC Compatibilitv the following applications. the portions of the numbers print on theSMDR report: (OCC Local Number) + Pause + I + Pause + (Securitv Code)(OCC Local Number) + Pause + (Securitv Code) + Pause + + Pause + Card Number) Traffic Management Reportingif request TMS and SMDR reports to print at the same time, the SMDR report first. Transfer charges the last party on a call for the entire call. For example: Extension user places a call. Extension user transfers the call to extension 306. When 306 user hangs up. SMDR the entire call to 306. Feature Operation None Issue 1-O FEATURESl-211
SYSTEM IDENTIFICATION Description The Svstem Identification is a four-line text field that contains site identification information. The system transmits the System Identification (along with fault information) to the off-site service center during Automatic Fault Reporting. This helps the off-site technician identify the system reporting the fault. The administrator enters the Svstem Identification information from the programming terminal. The inform&ion consists of the company name. address and telephone number. When the system has a fault to report. it: Dials the off-site service center and waits for it to answer Transmits the Identification Transmits the fault information Programming l Related FeaturesThe system includes the first line of the System Identification with the various System Reports and Diagnostics. In VS. the system uses the first line of the System Identification for Reports, Diagnostics and Maintenance Utilities. Since there is no off-site Automatic Fault Reporting. the remaining three lines are unused. Conditions None Default Configuration No System Identification programmed. Required CEU Identification Enter the System Identification. The System Identification is four lines long. with 17 characters in each line. Other Programming J- Communications Port Parameters, Port Speed Set the baud rate for Port A (modem) and Port B (local) to match the connected device. (The attendant can set these options from the telephone. See page 2-2.) J- Communications Port Parameters, Modem Ring Count Set the Automated Answer ring count to match the setting of the connected modem. Trouble Report Telephone Number Enter the number the system dials during Automatic Fault Reporting. Attendant Positions The attendant ma); change the baud rate of the COM PCB ports. See page 2-2. Automatic Fault ReportingThe system sends the System Identification before transmitting fault information the off-site service center. System Reports, Diagnostics and Maintenance UtilitiesThe technician can use the various reports and diagnostics to troubleshoot thesystem. Feature None l-212 FEATURES Issue
PROTECTION Description System Programming Protection requires the administrator to enter an access code before using a programming option. System Programming Protection unauthorized personnel from the programming. The system has three Level 0 programming options don’t require the administrator to enter a password. To use Level 1 options, the administrator must first enter the or password. To use level 2 options. the administrator must first enter the level password. The following chart shows the programming options and their password level. Levels AI- Toll Restriction..........................1 AL- List Toll Restriction.............................O AP- Program Toll Restriction......................... CL- List Class of Service............................0 CP- Program Class of Service......................... D- Displav Memory............................... E- Extensions...1 E- Trunks................................................................. F- EPROM Checksums: ........................... FC- Parameter Resets.............................. FL- LCR Configuration.............................0 GA- ARS Editor.................................. GL- LCR Testing................................ H- System Status Reports............................0 I- System Utilities. ............................... J- Communications Port Parameters KD- Programming Keys for DSS Consoles. ................. KL- Listing Programmable Key Data.....................0 KS- Programming Keys for ..................... L- Listing System and Extension Data.....................O M- Cancel Access Level.............................O ND- Programming the Directory...............................................1 NL- Names and Messages0 NP- Programming Names and Messages...................1 OL- Label Maker. OS- Selective History.............................. P- Print SMDR Report. Q- System-Wide Programming....................... R- Error Log Report...............................0 SL- List Extension and System Speed Dial.................. SP- Programming Extension and System Speed Dial Numbers......1. . SR- Rotary Conversion............................. ........................ ............................. X- Exchange Extension Data.......................... Y- Change System Passwords......................... Z- Clear All SMDR Records,.........................2 -- The system administrator can change the level 1 and level 2 passwords. Note that the passwords (and all programming options) must be upper case (all capital letters). Issue 1-OFEATURES 1-213
SYSTEM PROGRAMMING PROTECTION Description Programming Related Features Feature Operation Conditions Entering a password erases the old one. The system should keep a record of the modified passu’ords. Default The default level password is carriage return. The default level 2 password for ONYX is The default level 2 password for ONYX III/IV is ONYX3. The default 2 password for VS key is ONYXVSK. The default level password for VS hybrid is ONYXVSH. If install an Module in VS and don’t initialize, the level 2 password is DCH. Required Cancel Level For data security, reinstate level 0 after making a level 1 or 2 entry. Change Passwords Change the level 1 or level 2 password. You must know the level 1 or level 2 password to change the level 1 password. You must know the level 2 password to change the level 2 password. If both passwords are the same, you can only program level options. Change the level 1 password to give you access to both levels. Other Programming None None None l-214 FEATURESIssue 1-O
SYSTEM REPORTS, UTILITIES Description The system provides reports, diagnostics and maintenance utilities which help the technician troubleshoot the system from the programming terminal. The chart below summarizes these reports, diagnostics and utilities. Refer to the appropriate option in Section 2 for more information. Reports and Diagnostics (Page of 2) AL- List Toll Restriction lists the Toll Restriction options for each Toll Restriction level. CL- List Class of Service lists the Class of Service options for each COS. D- Display displays the contents of system memory locations (factory use only). EZ- Extension-Port Swap changes the extension/trunk assignment for each port. F- System Data F- EPROM Checksums displays the checksums for the memory circuits on the software cartridge. Reset System Queues resets the system queues after programming. Reset Trunk Circuits and Line/Trunk resets Line/Trunk Reset Flag (Telephone Message Waiting Lamps) resets the telephone message waiting (MSG) lamps. Reset All Feature Keys clears all programmable keys assigned as feature keys. H- System Status Reports Extension-to-Port Conversion lists the number of the extension or trunk assigned to each port (in extension/trunk number order). HB- Port-to-Extension Conversion lists the number of the extension or trunk assigned to each port (in port number order). HC- System Queues displays the status of the system queue elements. HD- System Status displays the status of every Line/Trunk PCB, trunk and extension in the system. HE- Traffic Management Summary summarizes the extension, trunk and group call activity. Running HE does not clear the summary data. HF- Traffic Management Summary (with data cleared) summarizes the extension, trunk and group call activity. Running HF clears the summary data. HC- Display Key History displays the key history code definitions. The system administrator can enable the key history by pressing SHIFT 1 at the programming terminal. HH- Port/Extension Checker checks for port/extension number conflicts. HI- Buffered History Printer with buffered history enabled (SHIFT 4 SHIFT translates the key history into English definitions. I- System Utilities IE- Reset Expansion Cabinets (56x120 and 72x180 Only)- lets you reset the expansion cabinets from the programming terminal. IP- Port Release releases (disconnects) an extension or trunk that is active on a call. IR- Reset Line/Trunk Card resets an PCB. IS- Side Tone Test adjusts the side tone for an individual trunk circuit. IT- Activate/Deactivate Decoders activates and deactivates system decoders. . KL- Listing Programmable Key Data lists the programmable keys for each extension and DSS Console. Issue 1-OFEATURES l-215
SYSTEM REPORTS, MAINTENANCE UTILITIES Description Programming Related Features Feature Operation Issue 1-O Reports and Diagnostics (Page 2 of 2) L- Listing and Extension Data provides a complete listing extension and trunk data. Listing and lists the programmed extension/trunk names and Selectable Display Messages. OS- Selective enables for selected extensions and trunks. QZ- Report Print sets the Traffic Management Report (TMS) Report print modes. QZ- Print Times Setup- sets the Traffic Management Report (TMS) Report automatic print times. R- Error Log Report the system error log. SL- List Extension and System Speed Dial lists Extension and System Speed Dial numbers. V- Clear Error Log clears the old data from the R- Error Log Report. Exchange Extension Data exchanges (swaps) extensions. Z- Clear All Records To view the programmed Q data. access the individual Q options. Conditions None . Default Not applicable Required Programming Refer to the chart above. Other Programming None Automatic Fault ReportingAfter receiving a trouble report. the technician can use the System Reports,Diagnostics and Maintenance Utilities to isolate the problem. None