TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							LAST NUMBER 
Description
Programming
Related Features
Last Number Redial allows an extension user to quickly redial the last number
dialed. For example, a 
 user may recall a busy or unanswered number
without manually dialing the digits.
Last Number Redial saves in system memory the last 24 digits a user dials.
The number can be 
any combination of digits O-9, # or  The system
remembers the digits regardless of whether the call was answered,
unanswered or busy. Normally, the system uses the same trunk (or rotary) for
Last Number Redial as the user selected for the initial call. The 
 user
can, however, select a different trunk before implementing Last Number
Redial.
Conditions
a. In VS, 12x36 and 32x60 systems, a power failure erases all stored Last
Number Redial numbers. In VS, a system reset also erases the stored
numbers.
b. If a user waits more than six seconds between digits while dialing, Last
Number Redial remembers only the digits after the pause.
Default Configuration
Last Number Redial always enabled.
Required Programming
None
Other Programming
E- Extensions, ED- Trunk Control, Access Control/Call-Out Control 
You must have access and call-out for a trunk to use it for Last Number
Redial.
QX- Suppress  When Speed Dialing  Allow or prevent the system from
outdialing a 
 if dialed as part of the  call.
Automatic Route Selection/Least Cost Routing
Unless the user preselects a trunk, the system enforces  for Last NumberRedial calls.
Speed DialLast Number Redial can redial Speed Dial numbers.
Toll Restriction
The system applies Toll Restriction to all Last Number Redial calls. If you don’t enough digits (as determined by your Toll Restriction programming), Last Redial will not retain your last call.
Issue 1-O 1-127 
						

							LAST NUMBER 
Feature Operation
Step  
Step  l
Step 3 
Step 1 
Step 2 
To use Last  Redial  a 
Lift handset.To preselect a trunk. press a   before lifting the handset.
To 
  skip this 
Press DIAL.Listen for:Dial tone
On Attendant telephone P   just press REDIAL and skip the next step.
Press LAST.
Look for:Line key On 
Listen for:Digits dialing out
If  hear busy tone. press an   key. Your call dials out automatically. 
. .
To use Last Number Redial (at an ESL set):
Lift handset.
Listen for: Dial tone
Press * 
Listen for: Digits dialing out
To do this. you must have:
Line ‘loop key programmed (see KS- Programming  for  access to outbound trunks (see  Key Access to Outbound Lines)(Optional) Access to Trunk Groups (see  Access to Groups 90-95)
l-128 FEATURES Issue 1-O 
						

							LEAST COST ROUTING (HYBRID ONLY)
Description
Least Cost Routing (LCR) provides call routing and call restriction based on
the digits a user dials. LCR analyzes the digits dialed and sends the call to the
least costly route.LCR also establishes a cost for each long distance call.
This cost prints on the Station  Detail Recording (SMDR) report and
displays on telephone displays. LCR lets the system administrator obtain the
most cost-effective use of the 
 connected long distance carriers.
LCR must be separately ordered. Before ordering LCR, a customer
representative must complete the Rate Service Questionnaire. LCR is then
provided on a site-specific separate software diskette. The installer must
upload this diskette into system memory.Consult with a sales representative
for additional details on ordering and installing LCR.
LCR Highlights
3-digit (area code) and 6-digit (area code and exchange) analysis for each
number dialed.
Dialing translation with special dialing instructions. LCR can
automatically execute stored dialing instructions when it chooses a route
for a call.
Hierarchical Class of Service Control. LCR allows or denies call route
choices based on an extension’s Class of Service.’
Routes calls on up to 10 service (trunk) groups.
Allows up to 4   a choice of:
Local calls only
Local Intra-Lata calls only
All exchange codes in the 
 Area Code
All exchange codes in the 
 state
All exchange codes in all contiguous states
Allows up to 9 
 (dial-up and/or dedicated).
Allows up to 9 Resellers (dial-up and/or dedicated)’
Supports WATS bands 1-6, 8, 9 and 0. LCR allows other services (e.g.,
MCI) to use the same WATS band.
Makes route decision based on a programmed time between  minutes,
variable in 0.1 minute increments.
Costs directory assistance calls. Charge is variable from no charge to
$9.99 per minute.
Costs operator assisted calls. Charge is variable from no charge to $9.99
per minute.
Provides a time of day discount variable from 0% to 200% markup.
Discount based on the following time periods: day, evening or night.
.Least Cost Routing is not available in VS.
Conditions
LCR requires a MEM-B PCB.
Default Configuration
LCR not installed.
Class of Service options may interact with  For example, if  Allow Only Intercom Calls at Night  
enabled (I), the extension cannot use LCR at LCR may block calls to a Reseller for areas  by it.
Issue 1-OFEATURES l-129 
						

							LEAST COST ROUTING (HYBRID ONLY)
Programming
Note:
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Required Programming
Be sure  install the LCR  before using the following system options.
E- Trunks, 
 Trunk Service Number  Assign a Service  to each
trunk used fdr LCR. LCR routes calls to Service Numbers, not individual
trunks.
GL- LCR Testing  Use this option to display your current LCR
configuration and make changes to your LCR database.
QL- 
 Codes, LCR or ARS Enable  Enter 1 to enable
LCR.
QL-  Codes, Number of Services  Designate how many
services (trunk rotaries) LCR will use.
QL- 
 Codes, Service Line Numbers  Indicate the trunk
rotary master number for each of the rotaries used by LCR. This should
correspond to the 
 First Trunk in Group entry.
QL- 
 Codes, COS Needed to Access ALT Route  Enter
the minimum COS that the system requires before routing a call to the
alternate route (if primary route is busy).
QL- 
 Codes, Type of Service  Enter the type of service
number (O-5). For example, for DDD or WATS, enter 0.
QL- 
 Codes, Access Code  For dial-up services, enter
the access code (telephone number) for the service.
QL- 
 Codes, Security Code  For dial-up services, enter
the security code the service requires.
Other Programming
E- Extensions,  Class of Service  LCR routing is based on an extension’s
Class of Service number.
E- Extensions,  Line Access Options, Allow Line Code Dial-Up  If
enabled, users may be able to dial trunk access codes (e.g., 801) to bypass
LCR.
E- Extensions, ES- Line Access Options, Access to Groups 90-95  Allow
access to group 90 (the LCR access code). If you allow access to  users
may be able to dial these codes to bypass LCR. Users can always dial groups
96-98.
E- Extensions, ES- Line Access Options, Key Access to Outbound Lines 
If enabled, user may be able to press a line key to bypass LCR.
E- Extensions, ED- Trunk Control, Access Control 
 An extension must
have access to the trunks selected by LCR.
E- Extensions, ED- Trunk Control, 
 Control  An extension must
have 
 to the trunks selected by LCR.
E- Trunks, 
 Circuit   Trunks within each LCR Service Group
should have the same 
 tvpe.
E- Trunks, 
 Next Trunk  Outbound Rotary  LCR requires outbound
trunk rotaries. This prompt determines the selection sequence for trunks
within each rotary.
E- Trunks, EA- Trunk Group Assignment (First Trunk in Group) 
Group trunks in rotaries by assigning each one the same First Trunk in Group
number.
KS- Programming Keys for  An extension can have a loop key for
LCR access.
QQ-   Prefix Required for NPA Calls  If the  is in a conflict area,
enter Y. Enter N if the system is not in a conflict area.
l-130 FEATURES 
Issue 1-O 
						

							 COST ROUTING (HYBRID ONLY)
Programming
(Cont’d)
l
P
Related Features
Feature Operation
Step 1 P
Step 2 l
Step 3 P
Step  p
System Timers.  Detection Count  Set the length of the dial
tonedetection interval. LCR with dial-up  uses this interval.-
Suppress 
  Speed Dialing  If LCR should  the  digit,
enter N. To suppress outdialing the 
 enter Y.
QY- Single Digit Line Access 
 If enabled, users can dial 9 (instead of 90) for
LCR.
Account Code Capability
LCR can optionally utilize the system’s Account Codes.
Automatic Route Selection
ARS also routes trunk calls. and can be an alternative to ARS. The system can have
either ARS or LCR. not both.
Speed Dial
Speed Dial can route calls through ARS. or bypass ARS routing.
Tenant Service
Each system can have only one LCR package. shared by all tenants.
 Restriction
When a user dials 9 or 90 for LCR. LCR overrides Toll Restriction.
To place a call using LCR:
Lift handset.
Press INTERCOM.
Look for:INTERCOM OnListen for:Dial toneIf  have an LCR loop key. press it and skip to step 4.
Dial LCR access code (9 or 90).
Listen for:Another (higher pitched) dial tone
Dial number.
Issue 1-OFEATURES l-131 
						

							Description
ProgrammingTrunk Queuing permits an extension user to queue (wait in line) for a busy
trunk or trunk group to become free.The system recalls the queued extension
as soon as a trunk is available. The user does not have to manually-retry their
call later. Trunk Queuing lets the caller know when the call can go through.
Any number of extensions may simultaneously queue for the same trunk or
trunk group. When a trunk becomes free, the system recalls the extensions in
the order that the queues were left. 
 the  does not answer the
Callback ring, the system:
 Rings the next extension in queue
 Removes an unanswered extension from the queue and cancels its Callback
OR
Skips a busy extension and retries it later on
Selected extensions can have Callback priority, set in the extension’s Class of
Service. When multiple extensions queue for a trunk, those with priority
receive Callback first.
Conditions
A power failure or system reset cancels all Trunk Queuing requests.
Default Configuration
Callback enabled.
Required Programming
None
Other Programming
CP- Allow Callback Priority   Enable/disable Callback Priority -for
extensions with this COS.
E- Extensions,  Class of Service  Assign Class of Service to extensions.
E- Extensions, ED- Trunk Control, Access Control  Assign access for
each trunk on which the user should be able to queue.
E- Extensions, ED- Trunk Control, Call-Out Control  Enable call-out for
each trunk on which the user should be able to queue.
Related Features
Attendant Positions
An attendant cannot queue for a trunk.
Automatic Route Selection/Least Cost RoutingIf the system has XRS or LCR. Line Queuing queues for the least costly route.
Direct Trunk AccessAn extension user with Direct Trunk Access can dial 2 to camp-on to a busy trunk.
Last Number  DialIf an extension user implements these features and hears busy tone, they can queuefor a trunk. The call dials automatically when the user answers the Callback ring.
Voice Prompting Messages (except in VS)A user queuing for a busy trunk group hears,“All lines are busy. For automatic
Callback. please press the Callback key.”This requires the installation of a VAU or
 PCB. The VAU or  PCB installs in a trunk slot, replacing
four trunk circuits.
I-132 FEATURES Issue  
						

							LINE (TRUNK) QUEUING
Feature Operation
Step  l
Step  l
Step 1 
Step 2 
Step  
Step 2 
Step  l
Step 2 l
Step 3 
Step  
To queue for a  trunk:Look for:Line key On (if trunk appears on  phone)Listen for:Busy toneIf  queued for a trunk group. you  hear a voice message before  hear tone.
Dial 2.
Hang up.
To answer the Callback ring:Look for:Line  On (red)Listen for:Callback ring
Lift handset.Look for:Line  On Listen for:Dial tone
Dial number.
To cancel a Line Queuing request you placed (before the system calls you
back):
Try to access busy trunk again.
Use the same procedure you used when trying your initial call.
Dial *Listen for: Dial tone
To simultaneously cancel all your Line Queuing requests
your Callbacks):
Lift handset.
Press INTERCOM.Look for:INTERCOM On
Listen for:Dial tone
 you have an ESL set. skip this step.
 At a  press  FTR.
OR
 At an ESL set, press  
Hang up.
(and also cancel
Issue 1-OFEATURES 1-133 
						

							LINE (TRUNK) ROTARIES (HYBRID ONLY)
Description
Programming
l
A trunk  is a programmed
group of trunks used for outgoing calls. The
system allows up to nine trunk rotaries. numbered 90-98. The rotaries should
consist of trunks of the same 
 (e.g.. WATS band  or WATS band 3).
Users can select trunk rotaries 
 hen placing outside calls. To  rotary.
the user dials the trunk 
 group code. The system then selects the first
available trunk from the group.
The system administrator can use rotaries to help control the cost of outside
calls. By restricting access to certain rotaries, the administrator can force
users to select lower cost lines when placing calls.
If your system has trunk rotaries. the FCC classifies it as a hybrid. You must
use FCC registration number 
 If your system doesn’t
use trunk rotaries. the FCC classifies it as a key system. Use FCC registration
number 
Conditions
None
Default Configuration
No trunk rotaries configured.
Required Programming
E- Extensions, ES- Line Access Options, Access To Groups 90-95 
Allow/deny access to each of the first 6 trunk groups (90-95). You cannot
program this option for trunk 
 96-98.
E- Trunks, 
 Next Trunk  Outbound Rotary  This determines the
selection sequence for trunks within the rotary. Make sure the last trunk 
the rotary is terminated to that trunk’s operator (e.g., 300).
E- Trunks, EA- Trunk Group Assignment (First Trunk in Group) 
Group trunks together by assigning each one the same First Trunk in Group
number.
 Line Group Access (First Trunk in Group)  Correlate the first trunk
in a trunk rotary (e.g., 801) to one of nine trunk rotary numbers (90-98). The
system requires this correlation when setting up trunk rotaries. Use the trunk
access code (e.g., 801 or 
 that corresponds to the EA- First Trunk in
Group entry.
Other Programming
E- Extensions, ED- Trunk Control, Access/Call-Out Control  To use a
rotary, an extension must have access and call-out for the trunks in the rotary.
E- Trunks, 
 Circuit Type  Trunks within the rotary should have the
same circuit type.
KS- Programming Keys for 
 Loop keys simplify access to rotaries.
QA- Number Plan, Trunk Group Access Digit 
 Designate the trunk group
(rotary) access digit (normally 9).
QY- Single Digit Line Access 
 Allow/deny users the capability to access
trunk group 1 (code 90) by dialing 9. If you allow dial 9 capability, users
cannot dial access groups 91-98.
l-114  Issue 1-O 
						

							LINE  ROTARIES (HYBRID ONLY)
Related Features
Attendant Console  Your can assign Trunk  to  Console  keys.
Central Office Calls  does not search   for an idle trunk when the user dials a trunk
access code  
Direct Inward LineA DIL can be a member of a trunk rotary (for placing calls).   on an
outgoing call. the  is  for incoming calls.
Line (Trunk) QueuingThe user can queue for an available trunk if all trunks in the group are busy.
System Reports. Diagnostics and Maintenance UtilitiesThe HC-  stem Queues report displays the trunk rotary queues. The Traffic  Summary option summarizes the trunk group call activity.
  Operation
To place a call using trunk group dial-up codes:
Step  lLift handset.
Step  Press INTERCOM.Look for:INTERCOM On
Listen for:
Dial Tone
Step 3 Dial code (9 or 
Issue 1-OFEATURES 1-135 
						

							LOOP KEYS
Description
Programming
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Related FeaturesLoop 
 are programmable keys that simplify the way extension users place
and answer outside calls. There are  types of loop keys: fixed loop keys
and switched loop keys. For outgoing calls. Fixed loop keys give the user
single key access to a specific trunk group. 
 loop  give the user
simplified access to any trunk group.
Loop keys are also important for answering calls. 
An   not
assigned to a  rings the first available loop key. This ensures a key
appearance for 
 call ringing an extension.
  at   loop 
For this reason, each extension
On key systems, loop keys are for
incoming calls only. Only 
 loop keys are available.
Conditions
An incoming call  an assigned key rings the first available loop key.
 system searches the keys in the following order looking for a loop key: 
15, 2 l-24 then 
Default Configuration
No loop keys programmed.
Required Programming
 Programming Keys for   Designate programmable keys as
Fixed or Switched loop keys.
Other Programming
E- Extensions, ES- Line Access Options, Access To Groups 90-95 
Allow/deny access to each of the first 6 trunk groups (90-95).
E- Extensions, ED- Trunk Control, Ring Control 
 Assign ringing for each
trunk that should ring a switched loop key.
E- Extensions, ED- Trunk Control, Access Control  An extension user
must have access to a trunk before using it to place or answer a call.
E- Extensions, ED- Trunk Control, Call-Out Control 
 An extension user
must have call-out enabled for a trunk before using it to place a call.
E- Trunks, 
 Next Trunk in Outbound Rotary  This determines the
selection sequence for trunks within the rotary. Make sure the last trunk in
the rotary does not loop back to the first.
E- Trunks, EA- Trunk Group Assignment (First Trunk in Group) 
Group trunks together by assigning each one the same First Trunk in Group
number.
QF- Line Group Access (First Trunk in Group)  Correlate the first 
in a trunk rotary (e.g., 801) to one of nine trunk rotary numbers (90-98). The
system requires this correlation when setting up trunk rotaries. Use the trunk
access code (e.g., 801 or 
 that corresponds to the EA- First Trunk in
Group entry.
Class of  Answer/Toll Restriction
If an extension’s COS has CP- Allow Only Intercom Calls at Night  the
extension cannot use loop keys at night.
Dual Line Appearance (ONYX IV)
A  with Dual Line Appearance may not need a Loop Key for incoming calls.
Line (Trunk) Rotaries
Loop keys use the programmed trunk rotaries.
1-136 FEATURESIssue 1-O