TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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LOOP KEYS Feature Operation Step 1 Step 2 Step Step Step Step 2 l Step 3 Step Step 2 To place a call using a switched loop (Hybrid only): Lift handset. Press fixed loop key. Look for:Loop on (red Listen for: Dial Tone Dial second digit of trunk group code (0 for 90. 1 for 91). Dial number. To place a call using a loop Lift handset. Press fixed loop key. Look for:Loop OnListen for:Dial Tone Dial number. (Hybrid only). To answer a call ringing a loop key:Look for:Loop Slow Flash (red)Listen for: CO Ring Lift handset. Press flashing loop key. Look for:Loop key On Listen for:Conversation with caller Issue 1-OFEATURES 1-137
MEET-ME Description Programming Related Features Feature Operation Step 1 Step 2 Step 3 Step 1 l Step 2 Step 3 l With Meet-Me Conference. an extension user can set up a Conference with up to two other inside parties.Each party joins the Conference dialing a Meet-Me Conference access code one minute). Meet-Me Conference lets three extension users a telephone meeting -- without leaving the office. In addition to Conference. the following features also allow party calls: Conference Intrusion Privacy Groups Tandem Calls Conditions The system supports two Meet-Me Conferences (at codes 11 and 12). The system supports eight simultaneous three-party conversations. Default Configuration Meet-Me Conference always allowed. Required Programming None Programming None Conference Conference lets an extension user add an additional party to their conversation.Conference has an initiator (controller): Meet-Me Conference does not. To set up a Meet-Me Conference: Page desired parties and announce Meet-Me Conference code (11 or 12). Press INTERCOM. Look for:INTERCOM OnListen for: Dial tone Dial Meet-Me Conference access code (11-12).Look for:When two parties are in Conference Fast Flash Listen for:When three parties are in Conference CONF On (red/green)Conversation with Conference members To join a Meet-Me Conference: Lift handset. Press INTERCOMLook for:INTERCOM On Listen for: Dial tone Dial Meet-Me Conference access code (11 or 12). Look for:When two parties are in Conference INTERCOM Fast FlashWhen three parties are in Conference CONF On (red/green) Listen for: Conversation with Conference members l-138 FEATURES Issue 1-O
MESSAGE WAITING Description . With Message Waiting. an extension user can leave an indication at a busy or unanswered extension requesting a return call. The indication is a flashing MSG key and an optional voice reminder message. Answering the Message Waiting automatically calls the extension which left the indication. Message Waiting ensures that a user not have to recall an unanswered extension. It also ensures that a user will not miss calls when their extension is busy or unattended. Additionally, Message Waiting lets extension users: Cancel all the messages they left at other extensions Cancel all messages left at their extensions View and selectively answer messages left at their extensions (display only) An user can leave Messages Waiting at any number of extensions. Also, any number of extension users can leave a Message Waiting at the same extension. Conditions A power failure or system reset cancels all active Messages Waiting. Answering the also cancels the Message Waiting. This is true if the called extension answer, is busy or in Do Not Disturb. Default Message Waiting and reminder message allowed. Programming Required Programming None Programming Intercom Control, Alerts Enable/disable the periodic Message Waiting reminder. Related Features Attendant PositionsAn extension user cannot leave a Message Waiting at an attendant. Off-Hook SignalingAn extension user cannot leave a Message Waiting while using Voice Over. Voice Voice Mail CompatibilitvMessage Waiting not function if the system has a voice systeminstalled. The Message Waiting procedures access extension’s Subscriber Mailbox. Prompting Messages (except in VS)The Message Waiting reminder voice message requires a VAU or The VAU or PCB installs in a trunk slot, replacing four trunk circuits. Issue 1-OFEATURES 1-139
MESSAGE WAITING Feature Operation Step 1 Step 2 l Step l Step 2 l Step 3 l Step 1 l step 2 Step 3 Step Step 1 Step 2 Step 1 Step 2 l Step 3 l To leave a (an at extension that is or does not answer): Look for: On or Fast Flash Listen for: Ringing or two beeps At a press MSG. OR At an ESL set. dial 6.Listen for:Dial tone Hang up. The MSG key flashes fast [green) at the called extension (if it is a To cancel a you left: Lift handset. Press INTERCOM. Look for:INTERCOM On Listen for:Dial tone If you have an ESL set. skip this step. Dial number of extension where you left the message and hang up. To cancel all messages left at your phone simultaneously: This also cancels your Callback and Line Queuing requests. Lift handset. Press INTERCOM.Look for:INTERCOM OnListen for:Dial tone If you have an ESL set. skip this step. Press Hang up. To answer a Message Waiting:Look for:MSG Fast Flash (green) Listen for:Periodic reminder message Lift handset. At a press MSG. At an ESL set, press * and dial 6.Listen for:Two beeps or ringingIf you have a and your MSG key continues to flash fast, you have additional messages waiting. To view and then selectively answer your messages (display telephone only): Look for:MSG Fast Flash (green)Listen for:Periodic reminder message Do not lift handset. Press MSG. Your phone’s display shows the first extension that left you a message. Press MSG repeatedly to see all your messages. When you see the extension you want to call back: Lift handset Press MSG. Listen for:Two beeps or ringing If you have a and your MSG key continues to flash fast, you have additional messages waiting. Issue
MICROPHONE MUTE Description Programming Related Features Feature Operation Step 1 l Step 1 Microphone Mute lets a user turn off their phone’s handsfree microphone at any time. When activated. Microphone Mute the caller from hearing conversations in the user’s work area. The user may turn off the microphone his telephone is idle, busy on a call or ringing. The microphone stays off until the user turns it back on. Conditions On and 32x60 systems. Microphone Mute can also turn off the handset microphone. Default Microphone Mute allowed at all Required None Other Programming None Attendant PositionsMicrophone Mute is not available to attendants. Call Display MessagesTurning off hlicrophone Mute (if enabled) automatically cancels these features. Handsfree (Speakerphone) and MonitorIf an extension has Xlicrophone Mute enabled. the user can listen Handsfree but cannot respond. Headset Compatibility Xlicrophone Mute is not available to in the headset mode. IntercomIf an extension has Microphone Mute enabled, it broadcasts long beeps for an incoming voice-announced Intercom call. The receiving extension has reply disabled. To activate Microphone Press until it lights (green).You can do this while on a call or when your phone is idle. To deactivate Press until it goes out. flashes fast. your phone is in Do Not Disturb. Issue 1-O .FEATURES 1-141
MULTIPLE DIRECTORY NUMBERS IV) Description Multiple Directory Numbers let a more than one extension number. Calls can route to the installed number or to the “phantom“ Multiple Director!, Number key. This helps users incoming calls. For esample. an extension installed at 304 (Sales) could have a “phantom” director!, number for extension 350 (Service). Calls to 304 ring the extension normally. Calls to 350 ring the Multiple Directory Number key. This lets the user at extension differentiate Sales calls from Service calls. Trunks can ring Multiple Directory, Numbers directly. This can be done using the following features: Direct Inward Dialing (DID) DID callers dial the phantom number Direct Inward Lines (DIL) Trunks terminate to the phantom number Direct Inward System Access (DISA) After getting Intercom dial tone, DISA callers dial the phantom number Transfer extend a trunk call to the phantom number Multiple Directory Numbers are only available in the PBX. Conditions a. More than one can share appearances for the same phantom extension. In a kevset can have more than one phantom extension. The is limited only by the number of available programmable keys. b. An extension can have both Multiple Directory Numbers and Dual Line Appearance. Default No Multiple Directory Number keys assigned. Programming Required Programming E- Extensions, Circuit Type Create a phantom extension (e.g., 350) by assigning it circuit type Y. is an extension position with no installed telephone.The phantom does not require a port on a station PCB. lKS- Programming Keys For the extension that should have Directory Numbers... Assign key appearances for the phantom. The first key appearance is El plus the phantom number (e.g., The second key appearance is E2 plus the phantom number (e.g., E2350). By default, there are no Multiple Directory Number keys assigned. The keys you select can have immediate, delayed or no ringing for incoming calls. At the Phantom extension... Assign appearances for itself. Key 1 should be El plus the phantom number (e.g., E1350). Key 2 should be E2 plus the phantom number.(e.g., E2350). All other keys at the phantom must be unassigned. Other Programming None Issue 1-O FEATURES
MULTIPLE DIRECTORY NUMBERS (ONYX IV) Related Features Feature Operation Call ForwardingYou cannot Call Forward a Multiple Directory Number. You can, Call Forward a phone to a Multiple Directory Number. Call Waiting (Camp-On)/CallbackIf you call a Multiple Directory Number and hear busy, you cannot Camp-On or leave a Callback. Extension HuntingExtension Hunting can route to a phantom number. IntercomA user places a call to a phantom number just like any other Intercom call. None Issue 1-oFEATURES
MUSIC ON HOLD Description Note: Programming Related Features Feature Qperation Music On Hold sends music to calls on Hold, parked calls and calls transferred to a busy extension. The music lets the caller know that his call is waiting, not forgotten. Without Music On Hold, the system provides-silence to these types of calls. Music on Hold requires a customer-provided music source (i.e., tape deck, receiver, etc.) and an unused trunk circuit. In accordance with U.S copyright a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other -similar organizations, if radio; television broadcasts or music and other material not in the public domain are transmitted through the Music-On-Hold feature of telecommunications systems. Nitsuko America hereby disclaims any liability arising out of the failure to obtain such a license. Conditions a. In the large systems, the music source connects to an unused trunk port (on an uninstalled PCB). For MOH, the system provides: Input Impedance 600 Ohms Maximum Input -10 (244 AC) Refer to the system Hardware Manual for additional installation details. b. In VS, Music On Hold (for internal extensions) the fourth trunk circuit on the CO Module in the main CEU. You cannot use the fourth trunk circuit for trunks.(Music on Hold for outside calls does not use the trunk circuit.) If you want MOH for trunks 9-16, connect the MOH terminals on the main CEU to the MOH terminals on the expansion CEU. For MOH, the system provides: Input Impedance Ohms Maximum Input -10 (244 AC) Refer to the system Hardware Manual for additional installation details. Default Configuration Music on Hold not available. Required Programming E- Trunks, Circuit Type The MOH trunk port must be (circuit type X). QM- Music/Relay Control, MOH Line Number In large systems, enter the number of the trunk connected to the MOH source. In VS, enter Other Programming QM- MOH on Transfer If enabled transferred callers can hear Music on Hold. If disabled transferred callers hear tone. To use the MOH trunk for another function, remember to: Remove the assignment in QM- MOH Line Number Reset the associated line/trunk PCB (using Reset Line/Trunk Card) Change the trunk to the desired circuit type (using the E2 option) Perform a side tone test on the trunk (using the IS- Side Tone Test option) Background Music Background Music and Music on Hold can share the music source. Conference While an extension user sets up a Conference, MOH plays their initial caller. None 1-142 FEATURES 1-O
NIGHT (OFF-HOURS RINGING) Description Night Answer lets the attendant put the system in the night mode. Night Answer redirects calls to their night mode destination. as determined by Universal and Assigned Night The attendant typically activates Night Answer after normal working hours. when most employees are unavailable to answer calls. Large systems automatically come up in the night mode after initial start-up or after a power failure. VS systems come up in the day mode. Assigned Night Answer With Assigned Night (ANA). night mode calls directly ring extensions, Ring Groups and hunt groups. Assigned Answer provides an answering point for night mode calls. For certain applications. this may be more appropriate than Universal Night Answer. For example, the system administrator could program trunks to-ring at the security station’s telephones during off hours. Universal Night Answer Universal Night Answer (UNA) allows an extension user to answer incoming night mode calls ringing over the external Paging speakers. With UNA, an employee can: Go to any telephone Dial the UNA code Answer the incoming call UNA requires external amplifiers and an unused trunk circuit. In large systems, you connect to a trunk circuit on an installed PCB. In UNA uses the fourth trunk circuit on the first CO Module in the main CEU. You connect to the main CEU PA terminals. Refer to the system Hardware Manual for External Paging installation details. In ONYX IV, an extension’s Class of Service can allow or deny UNA pickup. See Programming below.If denied, the user cannot dial or and the operator’s extension number to pickup UNA calls. This also prohibits extensions from using Directed Call Pickup to intercept day mode operator calls. If allowed. UNA call pickup works normally. Conditions The External Paging equipment connected to the UNA trunk port must be compatible with the following specifications: Output Impedance Ohms Maximum Input . 3 (1.09 V AC) Default Configuration Attendants can activate Night Answer. ANA and UNA not programmed. UNA call pickup allowed (ONYX IV). Programming Required Programming Night Answer E- Extensions, Do Not Disturb (DND) DND at each attendant that should be able to activate Night Answer. E- Trunks, Direct Trunk Termination Assign an operator to each trunk. For each trunk, Night Answer activates when that trunk’s operator into the night mode. (You also use this option to assign Refer to the Direct Inward Line feature.) Issue 1-OFEATURES 1-143
NIGHT ANSWER (OFF-HOURS RINGING) Programming (Cont’d) l Related Features Night Answer. Assigned Night E- Extensions. ED- Trunk Control, Ring Control For each designate the ringing options for each trunk. Use the N option to have the trunk onlv rine the kevset at night. E- Extension;. ED- Trunk Control, Access Control For each extension. assign access for lines the extension should be able to answer (day or night). E- Trunks, EI- Night Call Routing Define the night call route or Ring Group) for each trunk. EI programming overrides ED programming at night. The EI option also lets night mode calls ring extensions. Night Answer. Universal Night Answer E- Extensions. ED- Trunk Control, Access Control An extension has UNA pickup only for trunks to which it has access. (ED- Ring Control programming has no effect on UNA answering.) E- Trunks, Circuit Type The unused trunk circuit assigned in QM below must have circuit type X. E- Trunks, Direct Trunk Night Call Routing Terminate each trunk to the main attendant (extension 00). Music and Relay Control, Ext Page/Night Audible Line Number In the large systems. indicate the unused trunk circuit that will broadcast night audible. In VS. enter Y. An incoming call will activate ringing on the night audible port if: The ringing trunk is terminated (in E9) to the main attendant (300) The main attendant is in the night mode Music and Relay Control. Inhibit Audible Ring Enable audible ring on the night audible port. Other Programming For Assigned Night Answer QT- System Timers. Number of Rings Before Recall When the system is in the night mode, an rings the EI termination for this interval. The call then diverts to all extensions that normally ring for the call (programmed in ED- Ring Control). For Universal Night Answer CP- Program Class of Service, Operator Call Pickup ONYX IV) Enable/disable UNA pickup for each Class of Service. Attendant Positions If an attendant is in the night mode, another extension user cannot place an call to that attendant. Automatic Call Distribution (ONYX IV)The ACD supervisor can have control of the ACD group night mode. Direct Inward Line ring the extension day or night. overriding ANA programming. To activate Night Answer for the DIL, put the extension in DND. Extension HuntingIf a trunk is a DIL to an master number, the trunk goes into night mode when the master’s operator activates Night Answer. Two attendants can be in a Circular Hunt Group onlv of themselvds) for special night mode operation. Both attendants must activate Night Answer to puttheir trunks in the night mode. Following is an example for attendants 300 and 304: Ext E4 304 300 02 l-144 FEATURES Issue 1-O