TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							INTRODUCTION
 Key call
timers (for 
Programmable  
Keys 
TimeDateFeature statusOutside LineLoop Key for
 (line) Keys
 
Release BarTransfer Bar
Voice Transfer 
Note:For additional information on the Attendant Console’s keys, refer to the
Attendant Console (ONYX IV) feature.
Issue 1-O
Figure  ATTENDANT CONSOLE (ONYX IV Only)
FEATURES  
						

							INTRODUCTION
Message
Waiting LED 
 Transfer
Volume Down
Figure l-5 ELECTRONIC SINGLE LINE (ESL) TELEPHONE
 FEATURES 
						

							INTRODUCTION
Flashes when
telephone rings 
To Extension Modular Jack
telephone off-hook
2500 Set
Figure 1-6 ANALOG STATION INTERFACE
Issue 1-OFEATURES   
						

							INTRODUCTION
Table l-l FLASH RATES (Page  of 2)
   DSS CONSOLE
(Seconds)
013
SLOW FLASH
MEDIUM FLASH
HOLD FLASH
EXCLUSIVE HOLD
(DSS Console Only)
DND FLASH
(DSS Console Only)
FAST FLASH
ON
NON-MODULAR 
(Seconds)
SLOW FLASH
I-HOLD
HOLD FLASH
1    
						

							INTRODUCTION
Table  FLASH RATES (Page 2 of 2)
ATTENDANT 
  
SLOW FLASH
HOLD FLASH
EXCLUSIVE HOLD
I-HOLD
FAST FLASH(Seconds)
3
ATTENDANT CONSOLE (ONYX IV)
(Seconds)
0123
SLOW FLASH
I-HOLD
(HOLD KEY)
(LINE KEY)
HOLD RECALL
 KEY)
Issue 1-OFEATURES  1-9 
						

							INTRODUCTION
Table 1-Z  RING 
(Seconds)
ICM
CALLBACK
Note:Each group of four extensions rings with different tones. This is called
Distinctive Ringing.For example, extension 300 rings differently than
extension 301. Extension 301 rings differently than extension 302.
Every fourth extension, the Distinctive Ringing pattern repeats. For example,
extension 300 rings the same as extension 304. Extension 301 rings the same
as extension 305, and so on.
Table 1-3 SYSTEM TONES
 BEEPS
(Seconds)
123
BUSY TONE
FAST BUSY
RING BUSY
DIAL TONE
     
						

							INTRODUCTION
Table SYSTEM NUMBER PLAN (Page 1 of 3)
Note:All the functions below are from Intercom dial tone (except where noted).
CodeFunction
Account Codes
  dig.Account Code number
 Call DistributionACD agent puts self back in service
ACD agent removes self  service
 or 6Erase  messages (dial 9) or abort procedure (dial 6)
#+DSS Con.+4ACD supervisor puts agent back in service
#+DSS Con.+7ACD supervisor removes agent from service
Call Forwarding
#Cancel Call Forwarding
 calls to main attendant 1Call Forwarding option 1 (ring no answer)Call Forwarding option 2 (ring no answer and busy)Call Forwarding option 3 (all calls)
Call Parking
Park OrbitsAt  transfer call to Park Orbits 60-69
Call TimerCall Timer 
Call WaitingCall Waiting (answering a waiting call from an ESL set)
Callback
2When hearing busy/ring busy, dial 2 and hang up to leave CallbackCancel Callback left at own Cancel all Callbacks at own extension
Central 
 Calls (Trunk Numbers and Access Codes)348-363VS trunk numbers12x36 trunk numbers
396-42732x60 trunk numbers 1 trunk numbers801-816VS trunk access codes801-81212x36 trunk access codes
801-832
 trunk access code-s
801-872  access codes
9Single digit access to group 1 (90)90-98Trunk group access (groups l-9)
Conference
Meet-Me ConferenceRetrieve Conference from Hold at 
Dialing Number PreviewWhile idle, dial * or  to activate Dialing Number Preview
Directed Call Pickup
VS Directed Call Pickup codes Directed Call Pickup codes56x 120/72x 180 Directed Call Pickup codes
 1-OFEATURES l-l 1 
						

							INTRODUCTION
Table l-4SYSTEM NUMBER PLAN (Page 2 of 3)
Note:All the functions below are from Intercom dial tone (except where noted).
Code
3
37
Function
Directory DialingWhile idle, dial 3 to activate Directory Dialing
While idle, dial 32 to access the Company-Wide Directory
While idle, dial 34 to access the Directory
While idle, dial 37 to access the Personal Speed Dial directory
#Forced Line Disconnect hearing busy, dial  to disconnect trunk
FlashFlash the trunk
Group Call PickupGroup Call Pickup
From idle, assign delayed ringing to pickup key
From idle, assign lamp-only (no ringing) to pickup key
From idle, assign immediate ringing to pickup key
Group Ring
364-371VS Ring Groups428-435548-555 . Ring Groups
556-563 180 Ring Groups (when programming  Ring Groups (for transfer and calling)
 + ext300-347300-395
300-479
VS retrieve trunk call from Hold
12x36 retrieve trunk call from Hold
 retrieve  call from Hold retrieve trunk call from Hold
IntercomIntercom call, forced ringing
VS extension numbers
 extension numbers 120/72x180 extension numbersYour attendant
Attendants 1-4
While idle, incoming Voice Announce off
While idle, incoming Voice Announce on
4Intrusion
When hearing busy/ring busy, dial 4 to intrude
Last Number RedialLast Number Redial
From idle, redial last number dialed
Message Waiting
While hearing busy tone at  set, dial 6 to send messageRetrieve Message WaitingCancel all Messages Waiting left at own extension
Night Answer
Pick up night mode call ringing External Paging
Pick up night mode call ringing operator (ONYX IV only)
 or 6
Operator Assistance
Record OPA message 02-07
Listen to previously recorded message 02-07
Erase 
 messages (dial 9) or abort procedure (dial 6)
 FEATURES Issue 1-O 
						

							INTRODUCTION  
Table  NUXIBER PLAN (Page 3 of 3)
Note:All the functions below are from Intercom dial tone (except where  
Code Function,
2’ 
7’
DIAL SAVE
6
20-29
70-7999
68
Issue 1-O
PagingAll Call Paging
Page Zone 
Page Zone 2
Page Zone 3
Page Zone 4
Page Zone 5
Page Zone 6
Page Zone 7
Removing Lines and Extensions from Service
Remove extension from service
SaveSteps for saving the last number dialed or dialing a saved number
Selectable Display MessagesVS select messages 600-6 15
Select messages 600-663
Silent MonitorActivate Silent Monitor for extension dialed
When busy/ring busy, dial 6 to activate Silent Monitor
Speed DialPersonal Speed Dial bins (second 10 bins)
Personal Speed Dial bins (first 10 bins)
System Speed Dial bins
Program Personal Speed Dial (second 10 bins)
Program Personal Speed Dial (first 10 bins 
 not available on 56x120 and 72x180 systems))
Program System Speed dial bins
From idle, program One-Touch Speed Dial key
From idle, dial Speed Dial number stored under key
SplitRetrieve second call
Time and DateSet Time
Set DateWhile idle. dial 6 to hear the extension numberWhile idle, dial 8 to hear the time
Walking Class of ServiceDigits dialed before Walking Class of Service code
MiscellaneousFrom attendant, set baud rate of COM ports (see page 2-2)
After attendant dials  dial 1 to program modem baud rate or 2 to set local baud rate (see page 2-2)
After attendant dials  or  sets baud rate (see page 2-2)
FEATURES  3 
						

							ACCOUNT CODE 
Description     
rogramming
 
 FEATURES 
Account Codes are user-dialed codes associated with trunk calls. An
extension user may enter an Account Code while placing a call or any time
while on a call. The system administrator uses Account Codes to restrict and
classify trunk calls. The Account Codes print along with the other call data on
the SMDR record after the call completes. Account Codes can be up to 10
digits long, using the digits O-9.
There are two modes of Account Code Operation:
 Mandatory
 Verifiable
With Mandatory Account Codes, a user must enter an Account Code when
placing a trunk call. If the user fails to enter the code, the system cuts off the
call.
With Verifiable Account Codes, a user must enter an Account Code from the
Verifiable Account Code list when placing a trunk call. If the user fails to
enter the code 
 enters a code not on the list), the system cuts off the call.
The system administrator can enter up to 601 Verifiable Account Codes into
system memory. A Verifiable Account Code must be at least two digits long.
In VS, you must have an AUX Module to have Verifiable Account 
Also, the VS Account Code list holds 400 codes. (The larger systems have
601 codes).
Conditions
a. Users can enter Account Codes for incoming calls. However, the system
cannot make these codes Mandatory or Verifiable.
b. The system never requires a user to enter an Account Code for a 911 call.
Default Configuration
Mandatory and Verifiable Account Codes disabled. Users can optionally
enter unverified Account Codes.
Required Programming
QI- Verifiable Account Code List  Enter up to 601 codes into the Verifiable
Account Code List. The codes must be at least two digits long.
QL- 
 Codes, Mandatory Account Codes 
Enable/disable Mandatory Account Codes.
QL-  Codes, Verifiable Account Codes  Enable/disable
Verifiable Account Codes.
QL-  Codes, Account Codes for Toil Calls Only 
Enable/disable Mandatory Account Codes for all outside calls or just for toll
 calls.
QL-  Codes, Minimum COS for Mandatory Account
Codes 
 Set the minimum COS number that requires Mandatory Account
Codes. For example, if you enter 00, 
 00-27 must enter Account Codes.
Other Programming
E- Extensions,  Class of Service  Assign a  of Service to each
extension. See QL-LCR/ARS/Account Codes, Minimum COS for Mandatory
Account Codes.
 Suppress  When Speed Dialing  For ONYX IV, enter Y(es) to
allow users to enter Account Codes without interrupting their call (see Feature
Operation below).
Issue 1-O