TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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HOLD Programming Related Features Feature Operation Step 1 Step Step 1 Step Required QT- Timers. Hold Recall Time Set the Hold Recall interval. Other Extensions. ED- Trunk Control, Ring Control An extension must have access to a trunk to pick it up from Hold. KS- Programmable Assign a loop to every calls without an appearance go on Hold under the HOLD key. Attendant Console (ONYX IV) The Attendant Console does not have Automatic Hold. Attendant PositionsThe attendant has Automatic Hold for all calls. Direct Station Selection, DSS Console For attendants. pressing a DSS Console key always activates Automatic Hold. For non-attendant pressing a DSS key never activates Automatic Hold. The user must press HOLD. INTERCOM or CONF first. Intercom An extension user should not hang up after placing a Handsfree or Voice-Announced Intercom call on Hold. If the user hangs up, the system cuts off the call. Music on HoldIf installed. MOH provides music to callers on Hold. To place an Intercom or outside call on Hold: If have an ESL set. this procedure places outside calls on Exclusive Hold. Press HOLD. Look for:If an Intercom call...(Modular) -- HOLD Hold Flash (red), Fast Flash (green)(Non-modular) -- HOLD Exclusive Hold If an Outside call... Hang up. (Modular) -- Line key Hold Flash (red), On (green) (Non-modular) -- Line I-Hold At all other extensions a line key for the call -- Line key Hold Flash (red) If the called party answers without using the handset, the system disconnects the call if you hang up. To place an outside call on Exclusive Hold:This procedure does not apply to Intercom calls or ESL sets. Press HOLD twice.Look for:(Modular) -- Line kev Hold Flash (red), Fast Flash (green)(Non-Modular) -- Line kev Exclusive Hold At all other extensions a line key for the call -- Line key On Hang up. Issue 1-OFEATURES 17
HOLD Feature Operation (Cont’d) Step l Step 2 l Step Step 2 l Step 3 l Step l Step Step 2 Step 3 l To retrieve an outside call on Hold: the call has left Hold too long (past the Hold Recall time): Look for:(Modular) -- Line Slow Flash (red), On (green)(Non-Modular) -- Line key Hold Recall Lift handset. a At a press flashing line key. OR At an ESL set. press HOLD. To retrieve an outside call on Hold at another extension: This is useful for a call that is not on one of your line keys. Lift handset. Press INTERCOM.Look for: INTERCOM On Listen for: Dial toneIf you have an ESL set. skip this step. Dial Dial trunk access code (e.g.. 801) or extension number..Look for: Line (loop) key On Listen for: Conversation with previously held party. To retrieve an Intercom call from Hold:Look for:(Modular) -- HOLD Hold Flash (red), Fast Flash (green) (Non-Modular) -- HOLD Exclusive Hold Lift handset. Press INTERCOM.Look for: INTERCOM On Listen for: Dial tone If you have an ESL step. skip this step. Press HOLD.Look for: INTERCOM Fast Flash Listen for: Conversation with party previously on l-118 FEATURES Issue
HOTLINE Description Hotline gives a user one-button calling and Transfer to another extension (the partner). Hotline helps co-worker’s that work closely together. The Hotline partners can call or Transfer calls to each other just pressing a single key. In addition, the Hotline key the status of the partner’s extension: the is...The extension is... OFF. , . . . Idle On . Busy or ringing Fast Flash .DND Conditions Default No Hotline keys assigned. Programming Required Programming KS- Programmin for Assign an extension’s Hotline keys. An extension can have more than one Hotline partner. Other Programming None Related Features Do Not Disturb An extension user can use Hotline to override their partner’s Do Not Disturb. Off-Hook Signaling.An extension’s Hotline keys always activate Off-Hook Signaling (if allowed at thedestination). Feature Operation To place a call to your Hotline partner: Step Lift handset.To make the call handsfree, skip this step. Step Press Hotline key.Look for:Hotline key On (green) INTERCOM Fast Flash Listen for:Two beeps If the Hotline key is lit. this automatically activates Off-Hook Signaling. If the Hotline is flashing fast (in DND), press Hotline again to make your phone ring (i.e., override DND). Issue 1-OFEATURES 1-119
HOTLINE Feature Operation (Cont’d) Step Step l Step l-120 FEATURESTo Transfer outside call to Hotline partner: Press Hotline key.Look for:(Son-Modular) -- Line key Exclusive Hold -- Line Hold Flash (red). Fast Flash (greenj Listen for:TWO beeps If the Hotline is lit. this automatically activates Off-Hook Signaling. If the Hotline is flashing fast (in DND). press Hotline again to make your partner’s phone ring (i.e.. override DND). Announce call and hang up. OR Hang up to have the call wait at your Hotline partner unannounced.If unanswered. the call recalls like a normal transferred call. To answer a call from Hotline partner:Look for: Fast Flash Listen for:Two beeps Speak toward phone. OR Lift handset for privacy. User-Programmable Feature... If have a Hotline key in VS. you can change your Hotline HL + Hotline Key ext. + SAVE Issue 1-O
INTERCEPT OF CALLS Description Programming Related Features Feature Operation The system may intercept (prevent) certain calls a user places. Intercept can occur when: The user dials an invalid code The user places a call to an unassigned (uninstalled) extension The user places an outside call not allowed Automatic Route Selection, Least Cost Routing or Toll Restriction After intercepting the call. the system sends fast busy tone to the user (refer to Table 1-3, page l-10). If the system has Voice Prompting Messages, a voice message also plays. Additionally, the display on a 30-button display telephone may explanatory messages. Conditions None Default Configuration Intercept always occurs when appropriate. Required Programming None Other Programming None Alphanumeric The displav on display telephone may show explanatory messages whenthe system-intercepts a call. Voice Prompting Messages (except in VS)Voice Prompting Messages requires the installation of a VAU or PCB.The VAU or PCB installs in a trunk slot, replacing four trunk circuits. None Issue 1-O FEATURES l-121
INTERCOM Description Intercom gives every esrension user dial access to every other extension. This provides the with complete internal calling capability. The system universally Intercom calling. Programming l-122 FEATURESIntercom calls can ring or voice-announce at the called extension. Depending on system programming and extension user options, any or ESL set can receive a voice-announced Intercom call. The svstem administrator can: Enable/disable voice-announced Intercom system-wide Enable/disable handsfree reply svstem-wide If allowed system-wide. incoming voice-announced Intercom calls for each extension extension user can: Force Intercom calls they place to ring the called extension, regardless of other programming If allowed system-wide, enable/disable voice-announce for their incoming Intercom calls Conditions None Default Configuration Intercom calls always allowed. All Intercom calls voice-announce at the called extension. Required Programming None Other Programming E- Extensions, Attendant (Operator) Assignment Assign the attendant reached when the user dials 0. E- Extensions, EF- Incoming Voice Call Through Telephone Speaker For each extension, enable/disable voice-announced Intercom calls. NP- Programming Names and Program a name for each extension. QA- Number Plan, Digit If desired, change the digit used to activate Forced Intercom Ringing. QA- Number Plan, Block of First 100 Extensions Digit and Block of Second 100 Extensions Digit and Block of Third 100 Extensions Digit If desired. change the digits that define the first digit of extension numbers. QC- Operator Programming Assign extensions as attendants (01-04). QJ- Intercom Call Control. Second Channel Access Restrict or allow access to a Data Set’s idle second channel. QJ- Intercom Call Control, Voice Call Enable/disable voice-announced Intercom calls system-wide. QJ- Intercom Call Control, Handsfree Reply Enable/Disable handsfree reply to voice-announced Intercom calls system-wide. Issue 1-O
Related Features Feature Operation Step Step Step 3 Step Step Alphanumeric DisplayThe on the telephone shows the caller’s Intercom numberor name programmed). Attendant PositionsAttendants cannot receive voice-announced Intercom calls. Call Coverage Station Selection, Extension can use these features as an alternative to dialing Intercom calls. Call Signaling After placing an Intercom call a busy extension, the user can: Leave a Callback request Camp-on in line off hook) Send an off-hook signal Dialing users can use Directory Dialing as an alternative to dialing Intercom calls. Handsfree and MonitorAn extension must have a speakerphone to initiate a voice-announced Intercom call Handsfree. Headset CompatibilitvExtensions in headset mode cannot receive voice-announced Intercom calls. Message Waiting An user can leave a Message Waiting request at a busy or unansweredextension. Microphone MuteIf an extension has Microphone Mute enabled, the incoming voice-announce beeps are farther apart than when Microphone Mute is disabled. Speed Dial A user can have an Intercom number stored at a One-Touch Speed Dial key. If the user stores the digit before the extension number, the key forces Intercom ringing at the called extension. Toll RestrictionAn extension in a tenant group can have night mode restriction (e.g., CP- Only Intercom Calls at Night is 1). The restriction takes effect when the extension’s operator activates Night Answer. To place an Intercom call: Lift handset. Press Look for: INTERCOM On Listen for:Dial tone Dial extension number, 0 for main attendant or 01-04 for other attendants. for:INTERCOM Fast Flash Listen for:Two beeps or ringing To force your Intercom call to ring the called extension, dial 1 before the extension number. If you don’t lift the handset in step 1, and your phone doesn’t have Handsfree, your always rings the destination. If you hear two beeps, you can begin speaking. OR If you hear ringing, wait for called party to answer. To answer an Intercom call if you hear two Look for:INTERCOM Fast Flash Listen for:Two beeps If the two beeps are spaced far apart, your phone has Microphone Mute the system has handsfree reply disabled. Speak toward phone. Issue 1-OFEATURES l-123
INTERCOM Feature Operation (Cont’d) Step 1 l Step Step 2 l Step 3 Step l Step 1 Step 2 Step 3 Step To answer an Intercom call that rings your phone:AI and ESL sets...Look-for: Slow FlashICM ring At attendants...Look for:HF Slow Flash Listen for:Trunk ring Lift handset. Look for:INTERCOM Fast Flash Listen for:Conversation with caller If you are an attendant and don’t have Ringing Line Preference, you must alsopress HF. To have all Intercom calls ring your extension:This procedure is not available VS. Use the User-Programmable Features instead. Do not lift handset. Press Look for:HF On Dial 0.Listen for:Dial tone Press HF.Look for: Off Listen for: Dial tone stops To have Intercom calls voice-announce at your extension (if allowed in system programming): Do not lift handset. Press Look for:HF On Dial 1.Listen for:Dial tone Press HF.Look for:HF Off Listen for: Dial tone stops User-Programmable Feature... In VS, you can enable or disable voice-announced Intercom calls to your + VA Y(es) or N(o) + SAVE l-124 FEATURESIssue
INTRUSION (BARGE-IN) Description Programming Related Features Intrusion permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. With Intrusion, an-extension user can get a message through to a co-worker right away. In addition Intrusion, the following features also allow three-party calls: Conference Meet-Me-Conference Privacy Groups Tandem Calls Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy. Conditions The system supports eight simultaneous Conferences (three-party conversations). Under certain conditions, this may prevent an Intrusion. Default Configuration Intrusion disabled in all Classes of Service. Required Programming CP- Allow Break-In (Intrusion) Enable/disable Intrusion for each Class of Service. CP- Enable/disable Privacy for each Class of Service. If an has Privacy, another extension cannot Intrude on its calls. E- Extensions, Class of Service Assign Class of Service to extensions. Other Programming None Attendant Positions Since an attendant is never busy, an extension user cannot intrude on an Attendant. Central Office CallsAn extension user cannot Intrude on a trunk. Class of ServiceAn extension’s COS sets its Intrusion options. ConferenceAn extension user cannot Intrude on a Conference call. Do Not DisturbAn extension user can implement Intrusion to override another extension’s Disturb. PrivacyAn extension user cannot on an extension with Privacy. Issue 1-OFEATURES l-125
INTRUSION (BARGE-IN) Feature Operation To intrude on a extension:Look for: On Listen for: or Ring Step I lDial 4.At your extension: Look for: On green) Listen for: four call in progress At the called Look for: On (red green) Listen for: o bursts of tone -- After four seconds. hear interruption from intruding Issue 1-O