TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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RINGING PREFERENCE Description Programming l l Related Features Ringing Line Preference lets a user answer a call just lifting the handset. For a user that answers calls. Ringing Line Preference ensures that ringing calls have If an extension has more than one call ringing its programmable keys, the system answers the call on the numbered Default Ringing Line Preference disabled. Required Programming E- Extensions. ES- Ringing Line Preference Enable/disable Ringing Line Preference for each extension. This option applies to all calls ringing the extension. KS- Programming for Program the line and loop keys that will ring the extension. Other E- Extensions, ED- Trunk Control. Ring Control Designate which trunks should ring the E- Extensions, ED- Trunk Control, Access Control Assign access for the trunks the extension should be able to answer. E- Trunks, Direct Trunk Termination Direct Inward Lines can also ring an extension directly. Use this option to assign the DIL destination. Attendant PositionsIntercom calls to an attendant follow Ringing Line Preference programming. Normally. attendants should not have Ringing Line Preference. Automatic Handsfree With Rineing Line Preference. an extension user can press HF to answer a ringing call if their extension has Automatic Handsfree. Call Coverage KeysA ringing Call Coverage Key will not activate Ringing Line Preference. Group Call Pickup A ringing group Call Pickup not activate Ringing Line Preference. Group RingIf an extension with Ringing Line Preference has a Group Ring call and an outside call ringing. the extension answers the Group Ring call first. IntercomIf an extension has an Intercom and an outside call ringing, Ringing Line Preferenceanswers the Intercom call. Prime Line SelectionRinging Line Preference overrides Prime Line Selection. . Issue .FEATURES1-187
RINGING LINE PREFERENCE Feature Operation To answer a call using Ringing Line Preference (from for: Flash (red) OR Flash Listen for:Trunk or Step I lLift handset.Look for:Line On (red green) OR On Listen for:Conversation caller To place a call if have Ringing Line Preference (and a call is already ringing): Step Press line key or INTERCOM before the handset. l-188 FEATURESUser-Programmable Feature... In VS. you can allow or deny Line Preference for your RLP + or N(o) SAVE Issue 1-O
SAVE Description Programming Related Features Feature Operation Step 1 l Step 2 Step 3 Save permits a user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the‘ saved number until the user stores a new one in its place. Save can retain a number up to 24 digits long. The number can be any combination of digits O-9, or Normally, the system uses the same trunk (or rotary) for Save as the user selected for the initial call. The user can, however, select a different trunk before implementing Save. Conditions In VS, 12x36 and 32x60 systems, a Saved number is lost when the system resets or AC power fails. In VS, a system reset also erases the stored numbers. Default Configuration Save always allowed. Required Programming None Other Programming Suppress Speed Dialing Allow or prevent the system from outdialing a if dialed as part of the initial call. Automatic Route Selection/Least Cost Routing/Toll Restriction The system subjects a saved number to the same routing and restriction as if the-user manually dialed. The system always routes a saved number through unless the user manually selects a trunk. Last Number Redial Last Number Redial also simplifies recalling a busy or unanswered call. Line (Trunk) QueuingIf a user hears busy tone after trying to dial a saved number, the user may queue for an available trunk. Toll Restriction If you don’t dial enough digits (as determined by your Toll Restriction programming), Save will not retain the digits you dial. To Save an outside number any time after placing a call: Line key On (red/green) Press DIAL. Look for:Line key Off On Attendant telephone P/N 88254, just press SAVE and skip the next step. Press SAVE.Look for:Line key On (red/green) Issue 1-OFEATURESl-189
SAVE Feature Operation To dial a Saved outside number:TO use a different trunk than the initial call. select a different trunk or beforegoing to Step I Lift handset.. Step Press DIAL.Listen For:Dial tone On Attendant P just press SAVE and skip the next step. Step 3 lPress SAVE. Look For:Line On Listen for:Stored number dialing out IF you hear tone. press an idle line key.Your call dials out automatically. To do this. you must have: keys programmed (see KS- Programming Keys for Key access to outbound trunks (see Key Access to Outbound Lines)(Optional) Access to Trunk Groups (see ES- Access to Groups 90-95) 190 FEATURESIssue 1-O
DISPLAY MESSAGES Description An extension user can select one of (16 in VS) preprogrammed Selectable Display Messages for their extension.Display callers see the selected message when call the user’s extension. Selectable Display provide personalized messaging.For example, Fred Jones could select the message, “On vacation.” display user calling Fred would see the message and know he doesn’t answer. Other than &splaying the message. the system puts the call through normally. The system administrator can program up to 64 (16 in VS) messages from the programming terminal. Each message can be up to 16 digits long. An extension user can add digits to (append) the first eight Selectable Display Messages (00-07). For example. the administrator could program message 00 with. “Call.” An extension user could select this message and add the numbers where can be reached Callers to the extension would see, “Call The message plus the appended digits cannot exceed 16 digits. a. Any number of extensions can choose the same message. However. a single extension can choose only one message. The appended part of messages 00-07 can be different for each extension. b. A power failure cancels Selectable Display Messages. In VS, a reset also cancels Selectable Display Messages. Default Configuration No Selectable Display Messages programmed. systems without AUX Modules have 16 preset messages. They are: OO=CALL BY BY BY IN RM BY NOON TO LUNCH1 BY 2PM FOR THE DAY BY 4PM VACATION TOMORROW BUSINESS TRIP NEXT WEEK THE MEETING A GOOD DAY Instaling an AUX Module and initializing erases the preset messages. Programming Required Programming lNP- Programming Names and Program up to 64 Selectable Display Messages. From the terminal, messages 00-63 are numbered 600- 663. Users can append messages 600-607 (00-07) by dialing additional digits. Other Programmirrg lCP- Inhibit Call Forwarding Disable this option (0) for each COS with Selectable Display Messaging capability. lE- Extensions. E#- Class of Service Assign Class of Service to extensions. Related Features Call Forwarding/Paging/Personal GreetingEnabling Selectable Display Messages cancels a Call Auto-Page or Personal Greeting in effect at an extension. Speed Dial An extension user can have a One-Touch Speed Dial key for Selectable DisplayMessaging. Issue 1-OFEATURES l-191
DISPLAY Related Features (Cont’d) Feature Operation Step Step 2 Step 3 Step l Step Step 6 Step 1 l Step 2 l Step 3 l Step l Step 5 l Step 6 Step 7 l Step 1 Step 2 l Step 3 l Step Voice Prompting Messages (except in VS)If an activates Selectable Display Message. a voice calls h been Voice Prompting Messages requires PCB. The VXU or installsin a trunk slot. replacing four trunk circuits. To select a dialing the message number): Lift handset. Press INTERCOM.Look for: On Listen for:Dial toneIf you an ESL set. skip this step. Press Listen for:Dial tone stops Dial 6. Dial the number of the Selectable Display Message (00-63).If you select a message from you can add digits to the message. The total message (including the digits you add) cannot exceed 16 digits. Hang up.Look for:MSG Slow Flash (green) To select a Display Message (by scrolling through the messages at a Lift handset. Press INTERCOM.Look for:INTERCOM On Listen for:Dial tone Press PGM#.Listen for: Dial tone stops Dial 6. Scroll through the messages using VOL UP A or VOL DN If you select a message from 00-07, you can add digits to the message. The total message (including the digits you add) cannot exceed 16 digits. Press DIAL, SAVE.If you append a message from 00-07, skip this step. Hang up.Look for: MSG Slow Flash (green) To cancel a Selectable Display Message you enabled for your extension:Look for: MSG Slow Flash (green) Lift handset. . Press INTERCOM. Look for: INTERCOM On Listen for: Dial tone If you have an ESL set. skip this step. Press Listen for: Dial tone stops Hang up.Look for:MSG Off l-192 FEATURES Issue 1-O
SILENT MONITOR Description CAUTION: Programming l l Related Features Silent Monitor lets an user listen to the conversation at a busy extension. To implement Silent Monitor. an extension user just calls a busy extension and dials the Silent Monitor code. The busy extension their caller have no indication of the intrusion. There are no tones heard and there is no visual indication that monitoring is occurring. For example. Silent Monitor could help the supervisor of a service department. The department supervisor could listen to the questions that callers ask without disturbing the service call. An extension in a Pickup Group can only monitor other extensions in their Pickup Group (see Group Call Pickup). However, an extension not assigned to a Pickup Group (00) can monitor any system extension. Silent Monitor provides no warning tones prior to Intrusion. Silent Monitor may be interpreted as an invasion of privacy. ESL set users cannot initiate Silent Monitor. Default Silent Monitor not allowed. Required Programming CP- Allow Silent Enable/Disable the ability to initiate Silent Monitor in an extension’s Class of Service. E- Extensions. Class of Service Assign Class of Service to extensions. E- Extensions. EC- Group Call Pickup Group Assign the Group Pickup number to extensions (0 I-23.00 for no group). Other Programming None Intercom When monitoring Intercom calls. the monitoring user hears only the conversation into the busy extension. The monitoring user does not hear the busy extension user’s voice. Privacy blocks Silent Monitor. An extension with Privacy cannot have its monitored. Issue 1-OFEATURESl-193
SILENT MONITOR Feature Operation Step Step l Step 3 l Step Step To use Silent to listen to the conversation received another extension: Lift handset. Press Look for: On Listen for:Dial tone If you an ESL this Dial number of extension to monitor.Listen for: tone Dial 6.You can listen to the conversation coming into the extension you called. You cannothear that extension user talk. To cancel Silent Hang up. l-194 FEATURES Issue
SERVICES OCC COMPATIBILITY Description Programming l Issue I-O The system is compatible special long distance services such as MCI or GTE Sprint. The administrator can use special services to save money on long distance calls. extension user can access these senices two Manually dial the special access and security codes (refer to the Central Office Calls. Placing feature) Store the access and security codes in a Speed Dial bin When using Extension Speed Dial. the user typically stores a pause between the special service access and security codes. The system will dial the access code and automatically wait for the second dial tone from the special service. When the system detects the second dial tone, it dials out the rest of the Speed Dial number. Refer to the Speed Dial feature for more details. Optionally. the system administrator can store the OCC access and security codes in a System Speed Dial bin. This allows every user quick access to the Special To ensure that a user can dial additional digits after the special service answers, each extension should have Continued Dialing. With Continued Dialing, the telephone outputs a digit over a trunk each time the user presses a dial pad key. The system never turns off the dial pad. The system administrator enables Continued Dialing by: Giving the extension’s Class of Toll Restriction Level 0 OR Giving the extension’s Class of Service Toll Restriction Level l-7 an active dial pad Conditions Default System is always compatible uith special services. Required Programming AP- Allow Active Dial Pad For Toll Restriction Levels other than 0, enable Active Dial Pad. This lets extension users dial additional digits into the special service. CP- Extension Toll Restriction Level Toll Restriction Level 0 (dial pad always active) Toll Restriction Level with an Active Dial Pad (AP) enabled. Extensions, Class of Service Assign Class of Service to extensions. Trunks, Circuit Program Special Service trunks with the correct circuit type. QT- System Timers, Counter Set how long the system for second (OCC) dial tone. This only occurs when the system encounters a pause in a Speed Dial bin. Other Programming None FEATURES l-195
SPECIAL SERVICES OCC Related Features Analog Station ExtensionThe Continued Dialing for and extensions and callers. Automatic Route Selection Cost Routing and LCR can digit translation capabilities. This makes selecting special for outgoing calls transparent to extension users. DP and DTMF After a special it requires signaling. Pulse to Tone Conversion dial special service from a DP area. Line (Trunk) RotariesSpecial trunks should be in the same trunk rotary. The system allows up to nine rotaries. Speed DialThe system does not restrict special service access and security codes stored in System Speed Dial bins. The stem always allows Continued Dialing via chaining Speed Dial bins. Toll RestrictionToll Restriction ma! restrict the use of special services. Feature Operation None 1-196 FEATURES Issue 1-O